Redwing reviews

★★★★★ 5/5

Google

I have just used Redwing as the letting agency to find a property to let. I am so glad I did but more so I am so happy we had Rachel Cookson as our Letting Consultant. Rachel has been brilliant throughout the process, always providing the information I needed leading up to moving in and the support after with any questions I had. Thank you Rachel for everything you have done throughout this process, I really appreciate it.

Alan · 16 February 2026

★★★★★ 5/5

Google

Redwing were very quick and professional from the very start. I had been looking for a property to rent for quite some time and I managed to find one via Redwing. The whole process was very smooth. We were really well looked after by Paula and Eleanor who has been so amazing to deal with from the start up until the moment we received the keys. I am truly grateful for the experience we had with Redwing and could not thank them more for everything they have done. A big thank you to Eleanor and Paula for providing an excellent service, thank you very much for the hard work you put in, and I will not hesitate in recommending them!

I5HY · 3 June 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with Redwing, and I couldn't be more satisfied with their service. Once I decided on a property, the administrative side was handled efficiently. The paperwork was straightforward, and Eleanor took the time to explain each step, ensuring I was comfortable with the terms of the lease. The concierge team of Plaza 1821 was professional, and Evita was responsive, and genuinely committed to helping me settle in my new home.

Youming · 25 July 2024

★★★★★ 5/5

Google

Have been trying to source a property for a particular client for 2 months - Redwing have been absolutely outstanding from start to finish of this process. Understood the situation of the client, accommodated a few little "quirks" of the circumstances and got the tenancy done and dusted in a week. Thank you to everyone in the office, especially Paula, Rachel and Kaitlin.

Almond · 16 December 2025

★★★★★ 5/5

Google

Just bought lovely redwing apt in liverpool. The flat is finished to a high standard with lovely big windows and view onto the local area. No snagging issues to report, good for a new build. Hallway is tidy and smart. Very good finish to the block. Redwing are great to deal with, friendly, polite and really helpful. Process was very easy and stress free. Big thank you to Layla and the team at duke street liverpool. Would recommend Red Wing if looking at shared equity.

John · 20 November 2023

★★★★★ 5/5

Google

I have recently moved into a new build house and redwing have been fantastic. I have moved numerous times in the past and this was by far the smoothest move I've had. I spoke mostly with Eleanor who did everything she could to help me. The whole team have been great and made the whole process really easy. I was given a welcome pack and a few gifts on move in day which I thought was a really nice gesture. Any issues I have with things in the house can be resolved really quickly. I'm really pleased I chose this house as it is perfect for myself and my family. There were no issues bringing my 2 dogs and cat to the house which I've had huge problems with in the past and estate agents have been really rude about it. Would highly recommend this company for renting from. Thank you to everyone involved.

Mary · 21 September 2023

★★★★★ 5/5

Google

Thank you so much to Eleanor for her professionalism in dealing with our tenancy. Our move in went smoothly and Eleanor gave clear and precise information re our move in. Thank you so much Eleanor for your friendliness and passion in what you do. You made us feel very welcomed in our new build estate. Our only criticism is that our internet was not up and running like we requested from Grain (internet provider) (no fault at all from Redwing side) and we are still waiting for the problem to be fixed. 4 days now! But all good and house is lovely. Jackie

Jackie · 23 July 2023

★★★★★ 5/5

Google

So I have had an absolutely nightmare experience with letting agents over the last few months, block viewing appointments, prospective tenants having to enter a bidding war for properties but then I contacted Redwing Estates and what a breath of fresh air. This is how it should be done !! Paula and the team have been absolutely amazing and I can’t thank them enough for making the process easy and for all their help. If anyone is thinking about renting or selling their property then Redwing Estates are the people to contact.

Stuart · 23 July 2023

★★★★★ 5/5

Google

We've just completed on the sale of our flat and appreciated all of the support provided by the Redwing team, but especially Holly. We're not sure we would have been able to get this over the line without her communication and efficiency. Thank you Holly!

Mark · 16 February 2026

★★★★★ 2/5

Google

Extremely poor communication and non-existent customer service, particularly from management. Problems occurred with our new home, but as soon as they got their money they stopped caring about helping us. They suggested calling the out of office number, which they rarely answer, and when they did (and again spoke to us rudely) they told us to call back in the morning when nobody ever answered. So the agency didn't care about us and when they answered emails days later, they had no advice, they are quite frankly pathetic at their jobs. They were happy to let us live with a blocked sink, blocked toilet and a door that wouldn't lock and I won't forgive them for that. Thankfully Northstone were brilliant and resolved issues immediately when we decided to remove Redwing from the equation and go straight to the development site office. The lovely woman in there knows how to speak to people and actually understands what it means to work in customer service, one phonecall and 30 mins later we had builders fixing our blockage and it was done within an hour of speaking to the lovely lady at Northstone, so what capacity do Redwing exist in? Merely to take money and speak to us like garbage. Doesn't do the image of estate agents much good, already universally despised. If it had been left to Redwing I was honestly exploring legal options to get out of the contract, luckily Northstone, who actually built the homes and made this possible for us are very good at their jobs. Shame the agency they are using are terrible. And for the record I gave Redwing plenty of time and opportunity to resolve matters before coming on here and leaving this review, they have still not responded to our initial email and have not followed up to see if the issues were resolved. I wonder those giving 5 stars without any particular merit, what are you suggesting they have done to deserve this, because I can go on and on and wax lyrical about their failings.

Matthew · 18 June 2023

★★★★★ 5/5

Google

I have recently been promoted which has seen me having to relocate from the South East to Warrington with a very short time frame and over the Christmas period. I was able to find and view a lovely apartment online. All the checks and process was very quick and smooth. As soon as I heard I got the place, I was able to move in the next day which could have proven very difficult Due to moving 250 miles away. Overall experience and place is exceptional. Paula and Chloe were both a lot of help throughout the process and I look forward to my tenancy with them!

Chloe · 18 June 2023

★★★★★ 5/5

Google

From start to finish Layla went above and beyond to provide excellent customer service when recently selling my house. She got an offer accepted in less than 7 days while still ensuring this was for the best market value. She was always on hand to answer any queries I had without delay, and no ask was too great or too small. She was so helpful throughout and always had a smile on her face. She made what can be a stressful and drawn out process simple and easy, I cannot recommend her enough!

Sean · 18 June 2023

★★★★★ 5/5

Google

I rent my Mum’s flat out in Southport with Redwing . As I don’t live in the North West I have to totally rely on Redwing to organise & supervise everything.The team are friendly ,professional ,personable & communicative. I have needed direction & help to organise safety certificates etc & Redwing have taken the pressure off & given me some reliable contacts . They organise repairs & any other concerns my tenant may have. Recently Redwing have advertised & have in place a new tenant hopefully without a break in tenancy which is a great relief. I would definitely recommend them.

Estelle · 21 July 2025

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ I had a great experience with Redwing. Their team was professional, responsive, and very easy to work with throughout the entire process. They took the time to understand my needs and provided clear, helpful guidance every step of the way. Communication was always prompt and reliable, which made everything smooth and stress-free. I especially appreciated their attention to detail and commitment to delivering excellent service. I highly recommend Redwing to anyone looking for dependable and high-quality real estate services. I would gladly work with them again!

Mahmuda · 9 April 2026

★★★★★ 1/5

Google

I'm more than unhappy with the way this company has dealt with me so far. I had arranged a viewing with Amy for Thursday 14/11/24 and even changed to an earlier time as I was told it was first come first served. All seemed to be going well. I was shown 3 or 4 different apartments and I specifically said that I would like the 3 bedroom one with the lovely features. I was told that was no problem and was shown to the site office. I had taken with me all my documents that were required and Amy took photos of them. Then I filled in the reqired online forms and sent them straight back. When I got home I contacted the firm called Metro as I was instructed. Soon after I received a call from Amy to say that I had done everything that was required. I was very excited about the prospect of getting this property. But my hopes were dashed when Amy phoned me more than 24 hours later to say. "Erm I'm sorry but that apartment has already been reserved". I find this to be so unfair and unprofessional. I had travelled 100 miles to get to this development. Why wasn't it reserved for me,and why did it take so long for them to realise that it was already reserved. Their were a few agents showing people around and they should be in contact with eachother about what is available and what is reserved. Amy could see how pleased I was when she said I could have this property. But maybe I should have known better. It's people's hopes and dreams that you are messing around with. I have been told that I can have a 2 bed inferior apartment. But I will have to wait and see what happens. On your website you claim to have won awards for looking after people. Well I would like you to try and look after me please. Richard O'Kane

Rich · 19 November 2024

★★★★★ 5/5

Google

Working with Eleanor Thomas ] from Redwing was a game changer in our house renting journey. Their dedication to finding the perfect property for us was truly unmatched, and their deep knowledge put us at ease throughout the entire process. Eleanor Thomas was always available to answer our questions, provide guidance, and guide us. We are beyond grateful for Redwing’s expertise and support, and we can’t recommend them highly enough!”

Derrick · 21 September 2023

★★★★★ 5/5

Google

Eleanor from Redwing was fantastic to deal with through out the entire process of moving into our new home. I had many questions and she was always so willing to help answer them without it ever being too much. We also appreciated the small gesture of a welcome pack on the day of the key handover - small things like that make great service. Thanks Eleanor !

Chelsea · 20 November 2023

★★★★★ 5/5

Google

We recently had the pleasure of working with Redwing and we couldn’t be happier with the experience. It's a great team there. Layla Swainbank was extremely knowledgeable, professional and carefully listened to our needs as we navigated the home buying process. And Kaitlin Corlett also. She was always available to answer our questions and provide guidance. We are beyond grateful for expertise and support, and we can’t recommend this team highly enough!

Florin · 18 June 2023

★★★★★ 5/5

Google

Paula was an amazing help throughout the renting process. She was always so friendly and professional, which made it a lot easier for us. She was also very patient with us and answered all of our questions quickly. We really appreciate all the help she gave us and are so grateful to have had her help. Thank you, Paula! We wish you all the best ❤️

Eluisi · 11 November 2023

★★★★★ 5/5

Google

My first experience with redwing, Eleanor has been amazing. I can’t recommend her enough, she has gone out her way and been so accommodating. She’s a real credit to the company and I can’t thank her enough for everything as well as managing me to get an earlier move in date! Thank you Eleanor, you deserve recognition for your hard work!

G1537 · 18 February 2024

★★★★★ 5/5

Google

Paula was an amazing help throughout the renting process. She was always so friendly and professional, which made it a lot easier for us. She was also very patient with us and answered all of our questions quickly. We really appreciate all the help she gave us and are so grateful to have had her help. Thank you, Paula! We wish you all the best ❤️

Eluisi · 23 October 2023

★★★★★ 5/5

Google

Paula was an amazing help throughout the renting process. She was always so friendly and professional, which made it a lot easier for us. She was also very patient with us and answered all of our questions quickly. We really appreciate all the help she gave us and are so grateful to have had her help. Thank you, Paula! We wish you all the best ❤️

Eluisi · 22 August 2023

★★★★★ 5/5

Google

Dear Redwing Team (especially Pula Davis), I have a very good experience from the beginning when I came to see the house . ……. was very kind and approachable throughout the process. I have got the key today still I am contacting for different help amd she is very kind enough to sort the issues out. I am happy with Redwing( Paula Davis) customer support Thanks Feby

Feby · 18 June 2023

★★★★★ 5/5

Google

From start to finish this has been a seamless process from applying to moving in. The people are so professional and absolutely nothing is to much trouble a big shout out to Eleanor and Lauren who made us feel very valued …the enthusiasm they gave in helping us was amazing … I would have no issues in recommending Redwing and there team for there outstanding service!!!

Susan · 18 June 2023