Trusted Agent profile · Liverpool, Merseyside
★★★★★
531 reviews across 1 platform
107 Mount Pleasant, Liverpool, Merseyside, L3 5TB
Part of Hunters, see every office.
Hunters's office in Liverpool, Merseyside, at 107 Mount Pleasant, is rated 4.6 out of 5 across 531 reviews on 1 platform, including 531 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards, one of eight awards Hunters won in 2026.
The Trusted Agent 2026 results for Hunters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
GoogleWe've had a pretty good experience moving into our new apartment. Chloe was taking care of us and we couldn't complain. Responsiveness was good and issues were dealt with quickly. I hope this high level of support will continue throughout our tenancy.PositiveResponsiveness, Professionalism
Thank you Robert for your 5 star review. I am delighted to hear that you are happy with the service that you have received especially from Chloe.
5/5
GoogleThanks to Hunters for great service in finding me tenants. Particular thanks to Holly and Chloe
Thank you Jayesh for taking the time to leave your 5 star review. We are delighted to hear how great you believe are service is.
5/5
GoogleI would absolutely recommend using Hunters for your property services. The whole process was smooth from start to finish. Special thanks to Chloe Davis who went above and beyond for me and was always extremely quick in responding to my queries. I’ll be using again in the future
Thank you Joe for your 5 star review. I am sure that Chloe will be delighted as I am with your feedback. If we can be of any further help, please do not hesitate to contact any member of the team.
5/5
GoogleGood, helpful, timely and straight forward service. Thank you Holly (Lloyd)
Thank you Jeremy for taking the time to leave your 5 star review. We are delighted to hear how happy you are with the service you have received from Hunters.
5/5
GoogleHolly was very helpful during the process of getting our flat. Addressed any worries or questions we had, and worked hard to get us our flat so quickly !Amazing service !
Many thanks Orlagh for taking the time to leave you 5 star review. We are delighted with how happy you are with the service
2/5
GoogleThe agent came across rude and unwelcoming. Seem like she just wanted to get off the phone. No people skills.
Thank you Anthony for your review. Please accept our sincere apologies for the poor level of service that you have received. We only wish that you would have said something at the time so that we could have had the opportunity to correct it.
5/5
GoogleHolly promptly replied to my emails, answered my calls and resolved any inquiries.
Thank you Eranga for your 5 star review. We are delighted to hear how happy you are with the service especially from Holly
5/5
GoogleJust completed on a purchase in L6 2 bedroom house and a bit of a struggle from my solicitors but Hunters sales team were very helpful, especially Josh and Kiki. Great work guys!PositiveResponsiveness, Quality, Professionalism
Thank you Marvin for taking the time to leave your 5 star review. The entire team is delighted with your comments. Please do not hesitate to contact Hunters in the future if we can be of any further help.
5/5
GoogleI do appreciate their service and responsiveness. We have recently moved into a house. Chloe has been very helpful and professional with all our concerns and enquiries. I would highly recommend Hunters to everyone!PositiveResponsiveness, Professionalism
Thank you Ploykamol for taking the time to leave your 5 star review. We are delighted to hear are pleased you are with the the service that you have received from Hunters especially Chloe.
5/5
GoogleLeah was our personal case handler, and was superb and hardhworking in arranging all viewings, corresponding with all parties, and successfully secured us a swift sale. All the staff in the office were also a pleasure to deal with, professional and courteous. Would not hesitate to recommend!!
Thank you Dave for taking the time to share your experience. I am delighted to hear that you are happy with the service that you have received from Hunters and I will be sure to pass your comments on to Leah.
5/5
GoogleGreat company. Waiting to pass referencing was a bit stressful but Holly was always at the other end of the phone and happy to help. Very happy with my new apartment :)
Thank you Andrew for your 5 star review. We are so proud to hear that you believe that we are a great company. To makes everything that we do worth while
5/5
GoogleOne of the most professional, responsive estate agents I have ever dealt with. Holly was amazing from start to finish, replying to any emails instantly and solving any issues quickly.
Thank you Tiernan for you lovely review. The entire team are delighted with your review.
4/5
GoogleHunters provided us with a flat in Liverpool 3 years ago. During those 3 years there have been some ups and downs of the tenancy, sometimes communication between the Hunters team/Landlord/Tenant hasn’t been great which meant things weren’t as smooth as they could have been. However Holly has really helped us with the moving out process recently which meant we could leave on a positive note. She’s been a massive help answering any questions and efficiently sorting out our deposit return/rent refund. Holly thank you for all your help! Goodluck to Hunters team for the future.
Thank you Anrai for your review. We would like to offer our best wishes in your new home.
5/5
GoogleWe are moving to a new house that Hunters is the letting agent. They have been wonderful since minute one. Communicating with Miss Shelley Morgan has been always easy and professional. Anytime i had a question or request she always helped me. Also Miss Gemma Harris was lovely showing us the house for a second time, and solving any matter i had about the house, fast and easy. We are very excited to move to our new house, and we know we are in great hands.
5/5
GoogleI have been using Hunters to let out my property. So far I am very satisfied with the level of service and their professionalism. They do a regular property inspection and all required administration. Their team has a number of friendly staff. Emma and Shelley were very helpful with introducing their service and finding tenants. Tracey was efficient with sorting out administration work. Michael deals effectively with financial queries. Abi was very helpful in addressing my various enquiries, while Gemma made very professional property inspection report. I wish them to keep up the good work!
5/5
GoogleI’m new to the buy to let market and have recently aquiried my first intevstment property. I was interested in Liverpool as property prices were relatively affordable for me, however, had no real clue about what the potential rental market was like. I had a ton of questions and needed someone to point me in the right direction. Abi from Hunters Liverpool City Centre was an absolute godsend! Her knowledge of the industry and the Liverpool rental market was immense. There wasn’t a question I asked that she didn’t know the answer to. Despite Abi being completely independent and having nothing to do with the property for sale, she was always willing to help and always always at the end of a phone should I have any queries or to simply get her honest opinion on certain things. To be completely honest Abi inspired me with the confidence to invest in the liverpool area and as a result I will be using Hunters and Abi in particular to fully manage my property. Abi you are a testament to Hunters. I strongly recommend using Hunters Liverpool for all your property needs. P.s. ask for Abi!
5/5
GoogleI have been using Hunters to let out my property. So far I am very satisfied with the level of service and their professionalism. They do a regular property inspection and all required administration. Their team has a number of friendly staff. Emma and Shelley were very helpful with introducing their service and finding tenants. Tracey was efficient with sorting out administration work. Michael deals effectively with financial queries. Abi was very helpful in addressing my various enquiries, while Gemma made very professional property inspection report. I wish them to keep up the good work!
5/5
GoogleDealt with Chloe Hunter for the rental of an apartment in Liverpool City Centre. Found Chloe to be very efficient, friendly & helpful at all times. Did not take long for Hunters to find tenants for us! Highly recommended!
Thank you Costas for your 5 star review. We pride ourselves on our service and our ability to deliver a 5 star personal service.
5/5
GoogleLady Smith Ltd have been working alongside Hunters (Liverpool) for the past 8 months. We currently carry out routine and emergency work for the Tenants and Landlords in which they manage. Hunters are excellent. They are efficient, hard working and incredibly reliable. They have a dedicated team which caters for every need of he customer. If Lady Smith Ltd were to expand in the future - Hunters (Liverpool) would be our first port of call to manage our property. They are highly recommended.
1/5
GoogleI was in absolute shock. The woman on the phone was unbelievably rude. Rude, condescending and unprofessional. As an individual who has dealt with many estate agents, I can say that the woman who works here projects a very rude, arrogant character. Sadly I did not catch her name. During my training days we used to be told that if you're having a bad day, you must leave it outside of work. Customers and clients are not to get glimpses into your bad day. I hope this lady can do a little self reflection & try to project some more positive energy. If you're reading this lady: you need to just lower your attitude, get down to a nice calm bassline and remind yourself "positive mind, positive life". Don't try to humiliate, interrogate or dictate, go with the flow. I hope this helps you and I hope you can improve from this. Any more tips on how to have good manners or anything else, just ask. Because I'd hate for another person to experience what I did.NegativeProfessionalism
Thank you for taking the time to leave a review. Fortunately it doesn't reflect our overall excellent reviews. Whilst we offer our sincere apologies for any inconvenience caused, we are aware that not everyone will be happy with our processes and can be left disappointed. However we can reassure you that all Hunters staff are fully trained and highly experienced. Thank you again for your review.
1/5
GoogleThe staff were kind and dealing professionally initially , however what was not professional and rather irresponsible about them is sending requests to me and another applicant to pay holding fees for the same property at the same time !! I didn’t know this until I called them to proceed with my application .I received apologies and was surprised to be informed about this and that the landlord has decided to go with another applicant who was also asked to pay holding fees at the same time !! Now , I am waiting to be refunded. Common ...it is called holding fees , payed by one person and for reserving the property in single name ... not for many!!! Hope next time you value your customers and treat them in a respective , ethical and responsible manner not as commodities in the hands of landlords .NegativeProfessionalism
Thank you for taking the time to leave your review. Whilst I am please to hear that you found the staff kind and professional, please accept my sincere apologies for any miscommunication on behalf of Hunters. I can however confirm that only one holding fee was taken from one applicant. The second holding fee was taken from a second applicant only after the first applicant, in this case yourself, had been informed that the landlord does not wish to continue with the application. I can assure you that Hunters have acted appropriately, however we have failed in our communication. Once again, please accept our sincere apologies for any inconvenience caused.
1/5
GoogleShould to say one word about hunters agent, Unprofessional. First, they charge higher administration fee than the Liverpool market price, If you spent 5 mins to check this, you will see. In addtion, I went to their office before， small size agent, unfriendly staff. Personally, I am more willing to trust larger companies which can afford the rent on Dale st, not just have a small space with 4 tables. Finally, just warmly remind you, Liverpool is a big city, you can find lot of agency, some very good, some bad，but do not be rush, spend your time to do homework, you can find better one. To the people who need estate agent service.
5/5
GoogleWe dealt with Holly at Hunters and she was very friendly and responsive, would definitely recommend to other first time renters. Top class !
Thank you Katie for taking time out to leave a 5 star review. We are extremely proud to hear how happy you are with the service you have received from Hunters.
5/5
GoogleI had an excellent experience letting my flat with the Hunters team. Above all they worked fast and managed my expectations well in a difficult market. A huge thanks to Holly Lloyd and her colleagues.PositiveResponsiveness, Quality, Professionalism
Thank you Guy for taking the time to leave your 5 star review. Holly is delighted as I am with how happy you are with the service that you have received from Hunters. We will continue to welcome your feedback going forward in an effort to improve our client experience. Thank you again for your comments
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's Liverpool office has 531 reviews across 1 platform: 531 on Google.
Hunters Liverpool is rated 4.6 out of 5 across all 531 reviews, and 4.6 out of 5 on Google from 531 reviews.
Yes. In The Trusted Agent 2026 awards: Hunters, Liverpool won Gold; Hunters, Chesterfield won Platinum; Hunters, DY8 won Platinum; Hunters, Southampton won Platinum; Hunters, Filey won Gold; Hunters, Dewsbury won Gold; Hunters, Romford won Gold; Hunters, Amersham won Gold.
Hunters Liverpool, 107 Mount Pleasant, Liverpool, Merseyside, L3 5TB.
