Entwistle Green Liverpool reviews

★★★★★ 5/5

Trustpilot

First class service hassle free 5…

First class service hassle free 5 houses soldI would like to thank David Hall Sales Negotiator, and the team from Entwistel Green11 Broadgreen Road, Liverpool, L13 5SDVery professional first class service from start to finish. They helped sell 5 houses, very quick and simple no hassle, It was the luckiest phone call I have ever made as the properties were not easy properties to sell, but they did it no fuss no messing straight forward and took all the stress away from me.I recomend them 10000 % and will always be great full for there help.Thank you once again DavidSue Gibbons

Mrs · 24 February 2021

★★★★★ 5/5

Trustpilot

Telephoned yesterday and spoke with…

Telephoned yesterday and spoke with Gail at Entwistle Green, Allerton. I feel I need to break a habit of a lifetime to recognise outstanding service. I found her to epitomise everything I believe in when delivering exceptional service. To summarise my thoughts: · Diplomatic · emotionally intelligent · highly knowledgeable, able to explain complicated points in a simplistic way and come up with options. Gail is clearly someone who enjoys what she does, as it was very clear that customer service is intrinsic as she's a natural. She has certainly set the bar and should be used as a benchmark for others. Gail has the right attitude - (something that cannot be trained)Entwistle, look after her, as I wouldn’t hesitate to recommend her to others, as she will rise through the ranks of any organisation!In an industry that is constantly bombarded with negativity, it was great to come across a shining example of a true customer champion. Gail is a wonderful ambassador for Entwistle Green and the overall industry. It’s been a pleasure to write an unbiased positive review. Mrs P.

Mrs · 17 February 2021

★★★★★ 5/5

Trustpilot

Entwistle green allerton road

I contacted entwistle green about a property i wanted to view to possibly rent, i was in a position where i had to find somewhere quickly and very close to christmas so with two young children i was understandably extremely stressed, Alex Oshea answered my call and from that moment on the stress began to fall away, Alex was very professional but also caring and empathetic to my situation and did all she could to help me, i truly feel she went above and beyond what most people would do these days, whilst remaining professional and keeping within covid safe guidelines when we met, Alex is a true professional as problem solver and she was a joy to liase with, keeping me informed of all relevant information at every step of the way , thank you so very much Alex i hope you know how much i appreciate all youre hard work many thanks wonderful lady. Excellent at youre job and heart of gold. Thanks so much. Vikki. X

Vikki · 11 February 2021

★★★★★ 5/5

Google

Ben was superb - very helpful.

Sebastien · 11 October 2024

★★★★★ 5/5

Google

Ben was amazing to work with

Salman · 11 October 2024

★★★★★ 4/5

Trustpilot

Helpful advice and courtesy when dealing with Gail

Not sure if helpful for most, but in my search for a rental flat that would accept pets (yup, still in 2021) Gail Hines was a pleasure to speak to and whilst I didn't have any viewings or secure a property via Entwistles, Gail was able to advise me on a few things that may help with my search, instead of "No, sorry no pets, good bye" that I received from so many others. Thanks again Gail.

Suzanne · 21 July 2021

★★★★★ 5/5

Trustpilot

I needed to move from my current…

I needed to move from my current private rental property & ideally wanted to stay with the same letting agents However when I viewed a property with Gail J hines I decided to go with Entwistle Green Allerton and All the staff in that office are extremely helpful As English is my second language I felt that they allowed extra time to explain things From the very start everything was so efficient and ran smoothly. We were updated daily on the progress of moving out and they couldn’t do enough for us!

Javad · 2 October 2020

★★★★★ 1/5

Trustpilot

Awful customer service

Entwistle Green Allerton made renting for us such a stressful experience. From the beginning there were issues - our agent sent us setup documents for the wrong address, emails were ignored and they generally seemed to have no record or notes for us whenever we spoke. Case in point: I received a call whilst on holiday to come in to sign our tenancy agreement. I explained that we were in Australia(!) and that I had asked repeatedly before leaving if there were ANY documents left I needed to action, which had obviously been ignored, and the reply I got was, "well, we need it signed by 4pm today." The fact we had to pay an admin fee was the biggest joke. We also had issues with a leaking shower which was, again, repeatedly ignored leading to significant damage to the property and a costly repair. Entwistle Green said that they had 'not deemed the issue serious' and as such had ignored it, but didn't notify us or our landlords of their decision - water damage does not fix itself?! This led to months of stress and wasted time chasing for us as the issue was reported to them in September 2019 and it was not repaired until April 2020. At no point did we receive an apology or explanation for how poorly it was handled. Even when we left our rental contract, I couldn't get a straight answer about receiving our deposit back and again had to chase multiple times because my emails were ignored. I wouldn't recommend this branch to anyone.

Claire · 14 September 2020

★★★★★ 5/5

Trustpilot

Property sale/purchase

The process to sell and purchase a property started January 2020 pre-Covid. Laura surveyed the house, I was so impressed as to how prepared she was with all paperwork and documentation she brought with her to the appointment this is what swayed me to go with Entwistle Green, Westhoughton. After the appointment most of my contact was with Tammy who was always there to provide support and advice. Things went quiet for a while with the sale process as a result of Covid and people being furloughed once things started to return to some form of normality Tammy was there every step of the way constantly providing reassurance, I could not fault the services they provided.

Miss · 1 September 2020

★★★★★ 1/5

Trustpilot

My partner has bought a new build…

My partner has bought a new build through these guys, zero communication, every time she calls they just say the main guy is in a meeting they’ll get him to call her back, never does. Sent emails to the guy & he never replies. Was meant to move in about 3 months ago and still no idea of when the move in date will be. All as it takes would be to email every person updates of where they’re at with a move in date.

Karl · 20 December 2024

★★★★★ 1/5

Trustpilot

Went to view a property today and the…

Went to view a property today and the property wasn't nice on the inside. Fairly enough! That is something people, like or dislike, it is not a personal thing against someone in specific or an attack to the agency or whoever works there.But I must say If you had a bit of more sympathy and engagement with customers maybe you would have a better reviews...Telling people that they understood wrong what was said by someone from one of their staff its like ignoring the necessities of the customers- like saying to the customers that they are "fools"!You must understand this :CUSTOMERS that GIVES YOU the money in the END of the MONTH! treat them well!Can you please show more empathy for people ?I mean in Britain you are so good faking and lying to each other - you just need to try harder a bit more!Show some empathy for god sake!!!!! And by law you must have everything clean and tidy and well presented!

Chloe · 10 July 2020

★★★★★ 5/5

Google

Jack has been extremely helpful and quick to process our somewhat late application. His professionalism should be the standard for all lettings. Great work!

D · 17 September 2023

★★★★★ 5/5

Google

Alexandra Reynders was particularly helpful in keeping me informed & going out of her way to ensure a rather complex sale was achieved in a timely & professional manner despite difficulties encountered with the conveyancing solicitor. I have no hesitation in recommending them.PositiveResponsiveness, Professionalism

Val · 14 June 2021

★★★★★ 1/5

Trustpilot

Poor Customer Service

Poor Customer Service, taking money from vulnerable people in a time of desperate need by falsely holding deposits, by not entering them into a scheme. Then they have the audacity to tell their customers who have paid fees to Entwistle Green to look after their deposits etc that they have to take the individual landlord to small claims court to get their deposits back. The landlord had instructed Entwistle GREEN that they were happy that the property was in good condition but they have still failed to reimburse me. Jessica Thwaites was very unhelpful and is not complying with the tenants to protect them.

Gail · 27 May 2020

★★★★★ 5/5

Google

Jack was really helpful in my search for a rental property. Very friendly and followed up with information to help with searches

Samantha · 17 October 2023

★★★★★ 1/5

Trustpilot

Avoid if you can

Don’t answer emails or pick up the phone if they know they may have to have an awkward conversation. Completely misinformed us( I suspect on purpose, you know who you are,Ben!) and have avoided all contact with us since. Their & the vendors loss I’d have been happily have increased my offer by another £15k.

Mis · 24 September 2025

★★★★★ 5/5

Google

Had an amazing experience. Jack and Ben were really helpful. They ensured that everything went smoothly from start till finish. Thank you so much.

Okey · 18 August 2023

★★★★★ 2/5

Trustpilot

Will never reply to you

Viewed a property beginning of October, had a few questions they didn’t have answer to so had to wait, still waiting for reply, had to find out answers myself. Put offer in, no replies from emails, had phone call week later for final offer. Send emails again cause 2 weeks no answer and still never got a reply from those emails, three weeks after putting in offer got a phonecall to say had gone with a higher offer. They never reply to any communication

Adam · 25 November 2024

★★★★★ 1/5

Trustpilot

Due to the arrival of our new child

Due to the arrival of our new child, the fact that we live Manchester and my wife being diagnosed with cancer, I left the management of my property in Wavertree, Liverpool, in what I assumed were the capable hands of Entwistles, Liverpool Allerton branch. It is only recently with my wife recovery that I've had time to get back on top of things. And what I've uncovered has unravelled into a nightmare.Horrendous mismanagement and possible fraud. In just one case I discovered I'd been charged £500 for repairs that were never carried out. In another case I paid £120 for new mixer tap's that were not installed. When challenged they played dumb were obstructive and unhelpful. Inspection visits were not carried out. New smoke alarms were not installed that I'd requested.I'd lost tenants because they failed to update me with issues. One tenant had contacted the council because repairs to a bathroom toilet arranged by Enwistle were of such a poor quality they had left the toilet a health hazard. I found this out by contacting the tenant myself. My tenant told me she's been complaining to them for months and they claimed I wasn't responding to there requests to authorise new works (Lies). They constantly failed to reply to emails and phone calls, I was charged for services, that I was not subscribing too, despite my phone calls requesting to cancel this and refund me. I could go on.In short horrendous and abysmal service. Avoid, avoid, avoid !!!!

XxxKalixxx · 23 January 2020

★★★★★ 5/5

Google

Entwistle green are very professional at there job and very helpful although your experience with them Alexandra was the person who dealt with my sale and nothing was to much trouble she constantly kept me updated throughout the sale 😁thank you …

Veronica · 14 June 2021

★★★★★ 5/5

Google

A big thank you to Alexandra Reynders for all your help. The service we received from you was very professional, you consistently kept us updated and responded quickly to any queries. You was always a pleasure to deal with. Many thanks.PositiveResponsiveness, Professionalism

Huk · 14 June 2021

★★★★★ 5/5

Google

I was so impressed with the service I received from Lucy. A few days after viewing the apartment everything was ready to sign the tenancy agreement with landlord. I would not hesitate to recommend Lucy.

Shem · 14 June 2022

★★★★★ 5/5

Trustpilot

Very professional letting agents

Entwistle Green Blackburn have been our letting agents for many years. Sherry and her team have always been very professional and proactive and always go the extra mile to organise any work or maintenance required at our apartment. We would highly recommend them if you are looking to rent a property in the Blackburn area.

Stephen · 31 July 2023

★★★★★ 1/5

Trustpilot

Just shocking no service at all.

Just shocking. Property management agents should be regulated properly.I am a landlord who handed over my property to be managed by this company whilst a tenant occupied my property. I have just been given my property back since the tenant left and it has been given back in a absolute disgusting state, which is costing me money to put it right when all of it could have been avoided if the managing agent had done their job. No management service was provided in this instance. Avoid, Avoid at all costs unless you want to be the one paying to get your property back after it's been left in a disgusting state. I question where the true references come from.

Claire · 29 October 2024