Entwistle Green Liverpool reviews

★★★★★ 5/5

Trustpilot

Entwistle Green [Blackpool] - Excellent!!!

I'd like to leave this review to assist other's in their choice of Estate Agent when selling a property.Entwistle Green [Blackpool Branch] are a professional company I would recommend to family and friends.They marketed my property and within a week I had an offer, which I accepted. The staff are approachable, friendly and willing to assist with queries regarding the selling process. Nothing is too much trouble.Unfortunately I experienced solicitor problems which became quite serious. I was stressed, worried and at the end of my tether.Darren Sellwood at the Blackpool branch of Entwistle Green was an absolute life saver. I cannot praise Darren enough....he stepped in and assisted me with the solicitor issues. He went above and beyond to help me and kept me from losing my sanity. At the end of the day, an estate agent's role is to sell your home, not constantly chase solicitors. But Darren took everything in his stride and did just that. Without his help, I'm certain my buyer would have 'cut his losses', withdrawn his offer and moved onto a different property.Yesterday contracts were exchanged to complete on the 19th August!!Darren is approachable, friendly, good-humoured and always willing to help. His customer service is exceptional! He guided me through the selling process and gave sound, sensible advice.I can't thank him enough....he is 'My Hero'I would recommend the Blackpool Branch of Entwistle Green to family and friends with no hesitation whatsoever. Thank-you!!!!!!!

Sharon · 5 August 2022

★★★★★ 5/5

Google

Friendly team, easy to arrange viewing, didn't feel any pressure that I usually do with estate agents. Thank you.

Balázs · 16 February 2026

★★★★★ 5/5

Trustpilot

Great Customer Service

After some mix ups with the referencing Claire Phelps the Branch Manager at Entwistle Green personally contacted me to assist with a resolution. She kept in contact with me for 2 days ensuring me that she was working on fixing the mistakes that had been made that were not even her fault. We came to a solution today and I cannot thank her enough for helping us through this stressful time, I would highly recommend Entwistle Green purely because of Claire. Also a special mention to Mandy who has been our point of contact throughout our tenancy and has always been prompt and helpful with any issues we have had.Thanks again to Claire and Mandy!

Sophie · 27 May 2022

★★★★★ 5/5

Google

Really good service from Cameron. Same day viewing and we were in the property very quickly all things considered! Polite and friendly bloke, nothing too much trouble for him. Wasn't too pushy, and let me have the freedom around the property and then gave me all the details I required. 5*. Thanks Cameron.PositiveProfessionalism

Aaron · 25 August 2021

★★★★★ 5/5

Google

Ben was great in helping us get sorted and moved in! Can’t recommend enough.

Donna · 11 October 2024

★★★★★ 5/5

Google

James Smith was excellent and extremely helpful when helping us secure a rental property

Jenabella · 11 October 2024

★★★★★ 1/5

Trustpilot

Incompetent in Liverpool city centre branch

Incompetent and useless. Dealt with Nicky (branch manager) and Joseph in the Entwistle Green Liverpool city centre branch.They made numerous mistakes when we moved in including not organising a proper clean of the property and not completing the inventory in a professional way. They left boxes on the floor for the inventory and said they couldn’t move them in case they had needles in. (Seriously!!) this covered an issue with the floor which luckily the landlord was aware of but was not included in the inventory so could have led to a liability for us.This was followed by even worse mistakes when we moved out, when they were too incompetent to ensure the return of our deposit within the time frame required by the tenancy agreement. Mistake after mistake led to delays in releasing our deposit back to us, when the landlord sent us proof he approved it on the day we moved out. Caused potential friction with the landlord by not giving us as tenants the legally required notice for viewings when we were moving out, and tried to blame us for losing a car park fob before finding it minutes later.Avoid using this company - especially the Entwistle Green Liverpool city centre branch on Dale St.

Sean · 28 April 2022

★★★★★ 5/5

Google

Alex and Lucy were very helpful and explained the whole procedure to me clearly. Their knowledge of the market place for tenants was invaluable and a perfect tenant was found. Thanks for your help. I would definately recommend them and would use their services again.PositiveResponsiveness, Professionalism

Amanda · 14 June 2022

★★★★★ 5/5

Google

The staff here were all v pleasant and helpful, in particular Alex who never moaned at me. for my impatience. She put up with me and was v kind and managed to sell our house in a very professional manner. Can highly recommend this agency.PositiveQuality, Professionalism

Angela · 14 June 2022

★★★★★ 5/5

Google

Without a doubt the best estate agents in formby. From valuation to viewings to selling has been a wonderful experience. Claudia is pure magic. So supportive and caring whatever the worry. Kept us fully informed throughout the entire process. I have no intention to move again but if I did entwhistle green would be my first choice. Amazing team!!!!

Amy · 15 June 2019

★★★★★ 5/5

Google

Lucy has been so helpful when no one else would help. I'd give the girl my first born if I had one. I cannot express how grateful I am to her. Thank you so much. What a credit to the company!

Rll · 30 December 2022

★★★★★ 1/5

Trustpilot

I had a very bad experience

I had a very bad experience. I paid the letting agent a lot of money. They usually not answer my phone or just cut off.

Keaiwen · 7 August 2026

★★★★★ 1/5

Trustpilot

Honest opinion

I rarely leave negative reviews, but I felt compelled to share my experience. This estate agent was unprofessional and unresponsive throughout the entire process. Communication was slow (if it happened at all), and I constantly had to chase for updates. I felt completely in the dark, and it seemed like they had no real interest in helping or providing a decent level of service.

Kate · 19 September 2025

★★★★★ 5/5

Google

We have just sold a bungalow with Entwistle Green. Alex Reynders was our sales advisor who managed the whole process. I cannot speak highly enough of Alex. She was professional, informed, responsive, pragmatic and thoroughly pleasant to deal with. I highly recommend her if you value customer service.PositiveResponsiveness, Quality, Professionalism

Richard · 25 August 2021

★★★★★ 1/5

Trustpilot

Stay well away! They will Gazump You

Only gave one star because I couldn’t write a review with zero! These people are liars who are just trying to get as much out of you as they can. Two and a half weeks ago I viewed a house to be told the lady was wanting a quick sale. And to make a offer and the next day final offers would be took to be fair and not mess anyone around! I made a offer. The next day I was asked for my highest and final offer and told no more offers would go forward from here. A few hours later I was told my offer was accepted. I then got this in writing two days later and was told the house was taken off the market and no viewings would take place now I had my offer accepted. I have paid solicitor fees to get searches done, I have paid the Morgage advisor because he has sent off for our Morgage. Our help to buy isas have been closed and sent for. Today I have a call to say someone else has put a higher offer in and I’ve lost the house. Gazumped! Entwistle green are unprofessional and lie stay well away ! The house is still on Zoopla and right move it has not been taken down! Now I have no house and hundreds of pound out of pocket for fees one paid for trying to do everything right for the sale! How is this fair !

Stacey · 26 November 2021

★★★★★ 5/5

Google

Very pleased with the level of service from Jack and Ben. Both very friendly and professional. My suggestion to Entwistle in general; allow more electronic communication or ask your customers what they prefer. Texts would have been a lot easier for me to respond to. Voicemails are inconvenient to call up to listen to and delete if somebody leaves you one. And having to call back is inconvenient especially if the line is busy or the office isn't open yet.

Ed · 19 July 2023

★★★★★ 5/5

Google

I had the best help from James,when my tenants of more than 20+years left.he helped us from finding a contractor's to practically renovated the whole house to helping us rent it out ,the process has been so smooth ! thanks a million James your help is much appreciated!

Yukying · 25 February 2025

★★★★★ 5/5

Google

Lucy was a great help with the purchase of our first home from the very start we had good communication and always responded quickly to any enquiry.

Jay · 17 October 2023

★★★★★ 5/5

Trustpilot

I 100% recommend Entwistle Green Allerton

A big thankyou to the ladies at Entwistle Green Allerton, especially Gail, Bev and Ellie. We have several properties with various agents but these are by far the best agents we have used. We are renting out a flat in Allerton, it needed some work doing, we had problems getting tenants in. Within 3 weeks of contacting Entwistle Green, they have sorted out all the work at the best cost with little involvement from us, advertised it and got a great tenant in who is paying 6 months in advance. They did it with a smile, professionalism, hard work and they really seem to enjoy their job. We are on a full management agreement and don't expect to spend anywhere near the time or stress we previously had with this property, leaving it in their capable hands. I am now giving Entwistle Green Allerton the management contract for my HMO in Manchester. I fully recommend this team, haven't got a bad word to say about them.

Jeff · 15 May 2021

★★★★★ 5/5

Google

Lucy has been so helpful when no one else would help. I'd give the girl my first born if I had one. I cannot express how grateful I am to her. Thank you so much. What a credit to the company!

Lynsey · 14 June 2022

★★★★★ 1/5

Google

Agency rubbish holding deposit every time. Agents don't now nothing abouth property witch one have for let. Very hard contact witch agency not recommended. When agency won't get holding deposit ring too you 5 times every half hour when you try get any information you must ring 10 times meby who's answer or meby no

Eliza · 11 October 2024

★★★★★ 5/5

Trustpilot

I was really impressed by…

I was really impressed by professionalism, support and kindness of staff at Widnes/Runcorn office, especially Amy and Oliver. They are there to answer all your queries and go a mile to help in whichever way. I do recommend Widnes office in all aspects of letting and selling issues. Can't thank you both enough. Cheers

Dolly · 7 January 2024

★★★★★ 5/5

Trustpilot

Great service and support

Grace was absolutely great from beginning to the end. Personal touch and concern for both buyers and seller made the process much easier. The whole process from setup to launch was well managed. Photo service and marketing helped for a quick sale.

Chris · 21 August 2024

★★★★★ 5/5

Trustpilot

used them before and was helped through…

used them before and was helped through the whole process Mandy boot was supreme to say the least knowing I have good contacts and all will be sorted it a huge help to me

Dave · 27 April 2026