Entwistle Green Liverpool reviews

★★★★★ 1/5

Trustpilot

Horrific communication

I moved out of the Reliance house property on the 4th of August 2026 and I was very unsatisfied how the Liverpool central team handled my moving out process. There were multiple concerning issues throughout the moving process, mainly an inability of the team to answer the phone or their emails and providing incorrect information to me and my partner during the process, leading to us having more money than expected taken out of our deposit.

Mariella · 22 September 2026

★★★★★ 5/5

Google

I'd like to thank Gabby and the team for helping me through the sale of my mother's house. From the start, she was efficient, professional but showed empathy and kept me informed and up to date throughout the process. She was always positive, happy to answer any questions I had and reassuring despite a few glitches and strived to do her best at all times for me. Thank you to everyone in your team.

Deborah · 16 February 2026

★★★★★ 5/5

Trustpilot

Blackburn branch - Tracy and the team

Absolutely amazing from the start. Went to view a property last week late afternoon, once viewing the property i put in an application to rent the property and was told it could take up to a week for the referencing to come back, the following morning I received a phone called to confirm all my referencing has passed and to arrange a move in date. In all my time renting this has been the most fastest and less stressful experience I have ever experienced while renting a property! They have been so supportive and very helpful from the get go and have also sent me emails to help set up new bills at the new property which has helped alot and really has just took so much stress away. When receiving the keys yesterday the checks done on the property was so professional and every smoke alarm was checked and any not working was replaced immediately with brand new replacements in their cars. Could not be more thankful for how smooth the whole process has gone and how helpful and professional Tracy and the team has been. Absolutely amazing experience and a massive thanks to Tracy and the team at the Blackburn branch! Would highly recommend this company if your looking for a less stressful, professional and very speedy experience. A***

Yasmin · 1 July 2026

★★★★★ 5/5

Google

We dealt with Gabby throughout our journey of selling and buying our new house. Gabby was kind, approachable, knowledgeable and never made you feel like you were asking to many questions! The at Entwistle Green were beyond brilliant. The team communicated throughout all of the processes and were supportive when things became complicated. Thank you so much for making our process of moving home so much easier!

India · 16 November 2025

★★★★★ 1/5

Trustpilot

We rented out our property

We rented out our property, signed for a full management. Was is a THEFT, unlawfull enriechment into their pocket? Entwistle Green/Countrywide made two incorrect HMRC annual reports that hid their real income and incorrectly made our higher income, ignored our complaints; they also deducted our income rental money by £710 per repairs without a quote, photos, documentation provided to us, and totally ignored our complaints. They done it again. Nobody cared. Another time, they deducted our rental income for repairs that has not been done. Their negligence, ignorance, careless, and damages to our house showed after one rental year, after second year, the market value of our property dropped down by £30000 from year 2023 when cash offer was offerred as high as £139000 by a fast buyer when we maintained our house by ourselves and kept it in tip top condition, inside and outside, before Entwistle Green took over the management. Entwistle Green left the tenants in unrepaired house over Christmas with leaking water on tenants' heads. We terminated the contract, no full check-out report, no inspection report to changes they made to our house with water, electricity or gas, installed a new kitchen without any permission, the house was left after tenants moved out leaving damages, a dirt, a mess. In addition, unclaimed insurance, unpaid rent, the repairs in 2025 and 2026 paid from our rental income deducted without our consent or permission, the value of our property dropped down by £30000 as Entwistle Green left it, ignored our complaints, Entwitle Green is a part of Countrywide Group and Connells Group. Nobody cared. Is it way do deal with clients? Is this way of their wellfare? Their ignorance, putting phone down, refusing to say their name, no replies, missing rental invome, chaos-mess in their money reserve that did not match the figures, negligence, nonody knew what the other person was doing, several people answered differently or the opposite facts,...

Jana · 3 April 2026

★★★★★ 5/5

Trustpilot

Couldn't recommend more

After being scammed with purple bricks I was very weary especially having 2 young children! However from start to finish entwistle green was really helpful really good with communication and couldnt of got the location or house any better for us it has took me 5 days in my new house for it to sink in but I cannot recommend entwistle green enough! Thank you Tracey and team

Jenny · 25 May 2026

★★★★★ 1/5

Trustpilot

Booked a valuation with anna

Booked a valuation with anna. Visit was short she was very brief and not much help. Thought the valuation was poor compared to others x her manner was impersonal x promised follow.up email which never came . Would not advise anyone to use this service . J jones

Jacqueline · 27 June 2026

★★★★★ 5/5

Google

We initially dealt with Sam for the valuation, and she was warm, friendly, and really put us at ease right from the start. When it came to the sale, Gabby looked after us brilliantly, she was efficient, approachable, and kept us well …

B · 16 October 2025

★★★★★ 5/5

Google

I cannot emphasise enough just how professional this branch have been. From the very start at arranging viewings, to regular call backs to check up on my position, and then once we had secured a property, both Tia and Josh were fully onboard with helping negotiate with the landlord, quickly and efficiently, relaying instructions clearly. Once all agreed they were both super pro-active in getting the documents all sorted, signed, and sent to where they had to go. All this and still calling on a daily basis to keep me up to date with what was happening. I can’t stress enough this outfit were super professional, friendly, and nothing was ever a hassle to them. I would 110 % recommend these two - absolute joy to do business with them.

James · 20 August 2025

★★★★★ 5/5

Trustpilot

Rental Property Search Made Easy

I was searching for a rental property with very specific requirements, which made the process quite challenging. Bella was absolutely incredible throughout the entire journey. With a perfect balance of patience, persistence, and professionalism, she guided me through every step and went above and beyond to ensure that all my needs were met. Thanks to her dedication and tenacity, she was able to secure the perfect property for me, something I couldn’t have achieved without her support. I am deeply grateful for her hard work and expertise. Thank you, Bella!

Peter · 18 August 2025

★★★★★ 5/5

Google

I cannot emphasise enough just how professional this branch have been. From the very start at arranging viewings, to regular call backs to check up on my position, and then once we had secured a property, both Tia and Josh were fully …

Jamie · 16 September 2025

★★★★★ 5/5

Trustpilot

Great agent to sell through

I worked with Alex, Jess and Matt at the Old Swan branch. Great team and helped pushed the sale through. I have used them twice and will use them in the future for future sales. From setting up viewings to chasing the buyer, they were great. Thanks team

James · 30 April 2026

★★★★★ 5/5

Google

I wanna say a big thank you to Josh Leddy for helping secure the tenancy for my new apartment. From the very beginning of the process, Josh has been fantastic. I am very grateful.

Neil · 16 November 2025

★★★★★ 1/5

Trustpilot

Obstructive and awful experience

This is a review for the Bury branch. I am an 84 year old widow and I am absolutely disgusted with the way this company acts, and I will be pursuing them further, through the Property Ombudsmen. They were not providing an adequate service, with hidden charges and poor value for money, and when I tried to change to a different estate agent they claimed they were not receiving any emails. I know for a fact they were sent these emails by the other estate agents, as we were cc'd in the email chain, and Entwistle Green are just being deliberately obstructive. They have carried on in this way for the past few weeks, and they are causing me a lot of stress.

Jasmine · 6 August 2026

★★★★★ 5/5

Google

I’m very thankful to Joshua and the team at Entwistle Green for helping me find and secure a new apartment near my workplace✨

Saranya · 16 February 2026

★★★★★ 5/5

Google

Rachel was like a friend during an incredibly stressful house sale/purchase. She regularly called me to check in and offered a listening ear when I was stressing. She handled everything really well.

Jennifer · 24 August 2025

★★★★★ 4/5

Google

Alex persevered with the buyers and their solicitor who can only be described as extremely challenging (other descriptions are available but not suitable to be written!!!). The buyers wanted to complete by the end of February but after many months of backwards and forwards with the same questions being asked and the same information being requested not to mention a couple of curve balls right before the Jubilee weekend we finally completed on Wednesday 8th June . Big thanks to Alex, Sarah and Harriet for all their efforts and time.

Gareth · 14 June 2023

★★★★★ 5/5

Google

Josh was a great help towards finding a lovely apartment- fair prices, flexible with meeting and always friendly! Would recommend him for anyone looking for reliable service! Thanks again 🙌 …

Bradley · 24 August 2025

★★★★★ 5/5

Google

John Skipsey has provided an excellent service in dealing with numerous repairs required at my rental property when a new tenant moved in. The process has been stress free for me and a big improvement on the last agency I used, which was nothing but stress. John has been approachable, helpful and has quickly responded to all my queries - hence the 5 stars.

Andrea · 23 May 2024

★★★★★ 1/5

Trustpilot

One of the workers Beth was great and…

One of the workers Beth was great and helpful till we had to speak to a manager to secure the place and turned out the manager was a proper angry person with short temper thinks she owns the company. Also thinks she can speak to customers however she wants all reviews are bad be aware

Ahmad · 10 October 2025

★★★★★ 5/5

Trustpilot

We have just sold our property using…

We have just sold our property using Entwistle green would highly recommend very helpful from the beginning until completion day Julie was fab she kept me up to date with everything

Mariemma · 30 April 2026

★★★★★ 1/5

Trustpilot

This company are thieves

This company are thieves. Beware of them. They call you unlimited to convince you to rent a property and when you pay Deposite they tell you that your reff failed and hold onto your money. They do it to immigrants and target people of black race. They target immigrant who newly migrated to the company and try to get money from them. They defrauded us 1 week Deposite. Thieves. Thieves that’s what they’re. Expecially the staff

Omogbai · 21 May 2026

★★★★★ 1/5

Trustpilot

Be aware of Entwistle Green, Countrywide Group, under Connells Group in the UK

We signed a contract for full management with Entwistle Green in Widnes (co-firm of Countrywide and Connells Group) to rent out our property. They caused us damage on a value of our property by about £30000. They concealed their income in Annual tax report to HMRC repeatedly, ignored our complaints, refused to do check up, charged us money for work which has not been supported by any evidence, they charged us for uncomplete services, they have not cared about the law and the rights, they puy phone down or did not pick up their phone, the have not replied, ignored us to provide the documentation, they told answers differently from thr facts, and also the opposite between their workers, they caused irretrievable damages to us-landlord. Entwistle Green and Countrywide team went on Christmas holiday and knowingly left a leaking water on the tenants' heads. They were irresponsible ignorants, uselest unprofessionals, told us the lies, has not provided documentation and services ordered by the law, uncomplete documentatipn, reports, in entory, and check-out report for which they charged us they deducted our rental income without any documentation, quotes, photos for and after repairs, they allowed tenants to change a whole kitchen without our consent, if they changed gas, electricity, or water they had not made the revision reports, they caused us-the landlord many problems, they have not cared about 6x unpaid rent in two months arrears but told us that everything was fine, that the tenants were happy. They made us to feel that we were robbed and the law was ineffective to protect us-the landlord.

Anna · 4 April 2026

★★★★★ 5/5

Trustpilot

I can't thank the Maghull Office in Merseyside enough

I can't thank the Maghull Office in Merseyside enough for the help support and commitment the team provided throughout the purchase of my home. The knowledge, skills and abikity the team have is amazing, and although they are very busy, they always had time to help and assist. Communication was excellent throughout my purchase, to include excellent interpersonal skills that always made me feel reassured. The branch Manager Sarah and Georgia were totally amazing at their job and really lovely people. Sam, who was my financial advisor was truly both a lovely person and excellent at his job. Moving home is a stressful time, however. The team at Maghull helped me from start to end. I would highly recommend the team at Maghull to help with house sale,purchase or mortgages. Thank you so much Lynn Handley 😘

M · 21 September 2024