Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI recently purchased a house and…
I recently purchased a house and received outstanding service from Emma Mallins at Entwistle Green Allerton. From start to finish, Emma was professional, responsive, and incredibly helpful throughout the entire process.
Emma · 16 March 2026
★★★★★ 5/5
GoogleWithin minutes of requesting a viewing I was contacted and given all the information needed. Throughout the process of renting a property with Entwistle Green I have dealt with Leanne, who has been brilliant!
As a family we have struggled to find somewhere suitable within a town that has very little family properties to offer. Leanne ensured our applications and any correspondence needed was dealt with promptly and professionally.
We always felt like we were kept in the loop with the whole process.
I couldn’t recommend Entwistle Green enough!PositiveResponsiveness, Quality, Professionalism
Noodle · 14 June 2022
Agent replied · 13 June 2024
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleMy mother in laws flat in Southport was for sale for 3 years. Throughout this time, I am happy that it was marketed correctly by Entwistle Green, due to the fact we had a number of viewers. Two previous sales had fallen through due to the response of the (flat) management company who were very disjointed. However, eventually we got there and it was sold. I was satisfied with the updates I received from (mainly) Harriet and Alex. A house sale is always a frustrating experience, but Harriet always provided updates and always returned calls which was excellent customer service. They never gave up and got there for us in the end. Many thanks.PositiveResponsiveness
Dave · 14 June 2022
Agent replied · 13 June 2024
Thank you for taking the time to leave us this great 5* review and your kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThey say selling a house is one of the most stressful things you can do especially if you are acting on behalf of a family member and the house is unoccupied and hundreds of miles away. The team at Entwistle Green were fantastic from start to finish. Sarah, Harriet and Alex were extremely friendly and approachable, whilst being extremely professional and efficient. They went out of their way to help by organising an energy efficiency survey and then read the metres on the day of completion which saved two extremely long journeys. Their excellent service made the whole process very much less stressful than I was expecting.
So thank you Team. I would highly recommend Entwistle Green if you are considering selling or buying a property.
Elaine · 14 June 2022
Agent replied · 13 June 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI don’t normally leaves reviews, however Harriet Robinson and the team went above and beyond for me and deserve all the praise they are getting. Harriet has extremely helpful and professional from start to finish. She really leaves the impression that she cares about her clients and wants the best for them, and both she and Alex have managed to make the extremely stressful process of buying/selling properties much easier to manage for me. Thank you to Harriet everyone at Entwistle Green.
Raul · 14 June 2022
Agent replied · 13 June 2024
Many thanks for the fantastic 5* review and your kind words Raul. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBoth Josh and Tia were very helpful and polite. They did everything efficiently which ensured a smooth process. Would definitely recommend.
Guy · 24 August 2025
Agent replied · 23 September 2025
Thank you for your kind words! We're thrilled to hear that Josh and Tia provided excellent service and that you had a smooth experience. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotCancelled Appointment Last Minute
Had an appointment booked for 11:30 Friday as were looking to sell & we were looking to get the property valued, received a call 10:30 the day of the booking with some excuse about another Entwistle Green office boking the appointment wrong, after checking the reviews on Trustpilot I feel like I've had a lucky escape
Dean · 21 August 2026
★★★★★ 5/5
GoogleLucy Ogden, what can I say. Professionalism and efficiently personified. From first being introduced Lucy was exceptional in every aspect of the search for the property, referencing, leasing with the Landlord and getting the move over the line. Extremely friendly, knowledgable of the local area and understanding of the needs I put forward. Would highly recommend lucy to anyone searching for a property and can guarantee you won’t be disappointed. A credit and huge asset to her business.
Jamie · 14 June 2022
Agent replied · 13 June 2024
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHarriet and the team were so helpful from the very first contact and throughout the sale. Harriet constantly kept in touch and went above and beyond to keep the sale on track and moving forward. She ensured good communication between myself and the seller so we always felt like we knew what was going on and what the next step would be! Overall really pleased and pleasantly surprised with her excellent customer service, a rare find thesedays!
Lynne · 14 June 2022
Agent replied · 13 June 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBig thank you to Josh. Very helpful and efficient. Nothing too much trouble. A credit to your company.
Steve · 24 August 2025
Agent replied · 23 September 2025
Thank you so much for your kind words! It's always our pleasure to provide helpful and efficient service to our customers. We're glad you had a great experience with Josh and we'll be sure to pass on your compliments. Thank you for choosing our company! Kind regards, Maggie, Customer Relations.
★★★★★ 5/5
GoogleJames has just helped us secure and move into a new property after our landlord decided to sell. James has been fantastic and made the whole process easy and stress free. Would definitely recommend.
Laura · 12 February 2025
Agent replied · 26 May 2025
Thank you for your glowing 5* review and recommendation Laura. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAlex was so helpful and kept us up-to-date with what was going on throughout the whole process. Really appreciated her help and her effort with going the extra mile when there were communication difficulties with our solicitors. We don't plan on moving for a long while, but would not hesitate to contact Entwistle Green again due to how wondering Alex really was. Cannot express how much we appreciated her during what was an exceptionally stressful time.
Chelcie · 14 June 2022
Agent replied · 13 June 2024
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
Trustpilot5* Service and Support
I’ve had my property let through the Lettings Team at Entwistle Green in Blackburn for almost 5 years. Sherry, Tracy & Donna have been brilliant - they answer calls and emails promptly and they have always given honest feedback on my property and any updates required. Any issues have been quickly addressed and resolved - and what is an added bonus is they’re really a great team to deal with.
Thomas · 9 April 2026
★★★★★ 5/5
GoogleI’d like to firstly say thanks to Steph and everyone who worked on selling our house in Hightown last year. The marketing was very proactive and we had viewings booked the day that we put it on the market. Offers followed and within a few days we had sold the property for above asking price. A job well done.
More recently, Sarah and Alex have given us invaluable advice regarding work to our new house and how to best increase it’s value. Thanks to you all!
Stuart · 14 June 2021
Agent replied · 13 June 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA big thank you to Alexandra for all her efforts over the last three months. From our first encounter with Entwistle Green we were allocated an agent, Alexandra , who kept us regularly updated on the progress of our house purchase. Whenever there was a holdup or lack of progress Alexandra was on hand to answer our queries, contact our seller or our seller’s solicitor and to make every effort to keep the purchase on track. Via either the telephone or email we were able to contact Alexandra easily and always received a prompt response.
Excellent service.!
Mike · 14 June 2021
Agent replied · 13 June 2024
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotSo refreshing to deal with enthusiastic…
So refreshing to deal with enthusiastic knowledgeable staff. Rachael was fantastic on the phone and left a great first impression. Poppy came to do the valuation and was really took time to discuss everything and again had the knowledge and was prepared fully. They put themselves out for viewings etc where others estate agents make little effort to accommodate a date a time you need. I will 100% be using these girls. Brilliant 👏
Brian · 9 August 2024
★★★★★ 5/5
GoogleAll the staff and processes in place were fantastic from start to finish, with a very professional approach. Viewings were managed very effectively, as were communications with potential buyers and ourselves leading to sale of the property at a good price and in a relativley short period of time. Nothing was too much trouble and very sound advice was given throughout.
Robert · 14 June 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleJosh and Tia were very helpful and always easy to reach
Sleepwalker · 24 August 2025
Agent replied · 23 September 2025
Thank you for your kind words! Our team takes pride in always being accessible and providing excellent service. We are grateful to have customers like you. Looking forward to serving you in the future! #CustomerServiceGoals
Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe have recently let our property through Entwistle Green's Southport office. This choice was made based on the happy experience when we bought a property from Entwistle Green a few years ago and also on the obvious knowledge of the lady who we first spoke to a few months ago when we enquired about them marketing a rental property for us. She demonstrated a very clear understanding of all the latest legislation concerning residential lettings. Unfortunately she left the firm before the property was let. This was rather unnerving, but our confidence was restored when matters were seamlessly taken over and competently dealt with by her colleagues Lucy and Alex. Both went to great length's to ensure the "best fit" was made between us as Landlord and also our new tenants - who are lovely - and that all practical matters were dealt with efficiently. I would definitely use them again should the opportunity arise.
Helen · 14 June 2020
Agent replied · 13 June 2024
Thank you for your brilliant 5* review and comments about our local team. It is great to see that you would have no hesitation in recommending them to others. Best wishes, Scott
★★★★★ 5/5
GoogleI've had to sell my mother's bungalow in Southport - but I live 200 miles away. I looked at a number of options but chose Entwistle Green as the agents because of their local knowledge and track record. I also liked the flat rate fee. Unlike with a percentage, you know exactly what your costs will be.
Buyers were found very quickly and Alexandra kept on the case to achieve the sale before I had to start paying Council Tax on the property!
I would recommend them.
David · 14 June 2020
Agent replied · 13 June 2024
Thank you for your brilliant 5* review and comments about our local team. It is great to see that you would have no hesitation in recommending them to others. Best wishes, Scott
★★★★★ 5/5
GoogleMy recent move I have been fully supported and kept in the picture. Especially by Leanne, who has gone above and beyond to help me at every point of the process. I felt comfortable and not afraid to ask questions nothing is too much trouble. I only write my experience and Entwistle & Green formby iam very grateful for all you are doing for me many thanks Denise JonesPositiveResponsiveness
Denise · 14 June 2022
Agent replied · 13 June 2024
Hi Denise, you're very welcome and thank you so much for the brilliant 5* review. I know the team really appreciate your feedback. Best wishes, Graham @ Customer Relations
★★★★★ 5/5
TrustpilotHighly recommend Entwistle Green
I was really impressed with the service and help I received from Entwistle Green Lettings. I was struggling to find a house and Emma Dyson was so helpful and friendly.She made the process so much easier and was always by the phone and returned my calls the same day, I was kept updated with information and felt like she would help as much as she could. I had not received the time and help with any other agent like I did with Entwistle Green. I would highly recommend 👌
Elliemae · 16 February 2024
★★★★★ 5/5
GoogleI would like to highly recommend Entwistle Green and in particular Alex, who has gone above and beyond to help us with our property search. She’s checked in with us every step of the way! If we ever want to sell in the future, we will 100% use Entwistle! Thank you Alex, you have been a star ⭐️
Alison · 14 June 2023
Agent replied · 13 June 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotMe and my partner needed a quick turn…
Me and my partner needed a quick turn round for moving out, and that’s exactly what entwistle provided ! Our Lettings Negotiator, Owen, was so helpful and supportive throughout the process, answering even the smaller questions. We much appreciate the smooth transition and are excited to settle in !! :)
Lex · 14 July 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.