Trusted Agent profile · Liverpool
★★★★★
463 reviews across 2 platforms
3 Chapel Lane, Formby, Liverpool, L37 4DL
Entwistle Green's office in Liverpool, at 3 Chapel Lane, is rated 3.4 out of 5 across 463 reviews on two platforms, including 197 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Entwistle Green, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
GoogleHarriet went above and beyond to help with our sale. Very happy with the service and would recommend to anybody looking to sell.
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleAn excellent service from Harriet and her team supporting us through what was a challenging transaction - their help and support was invaluable.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotShannon is a lovley and very helpfull…
Shannon is a lovley and very helpfull person. I am very happy with the profesionalism and prompt agent. Pleased with the experience with her. Sorina Alexandra Neamtu
5/5
GoogleI’ve had an absolutely amazing customer experience with this letting agency. Jack has exceeded all expectations and is truly one of the most attentive and helpful agents, and Ben has also been amazing. I would 100% recommend.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service & comms from James, let our property out within days of going on the market to the very first viewer at full asking price, highly recommend. We only use James for all our property rentals
Thank you for taking the time to leave us this great 5* review and recommendation Paul. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotEntwistle Green Maghull, excellent service
If you require a property in the Maghull area, go to Entwistle Green Estate Agents in Maghull Square. Sarah and the team are fantastic, they helped us through a stressful time selling our property.
1/5
TrustpilotA very disappointing experience, avoid.
A very disappointing experience, would avoid. My first tenant through an agent was unfortunately with Entwistle Green (Allerton branch) checks were supposedly carried out before moving in, but somehow huge debt was carried over and bailiffs still attend my property for them, even now they have moved on. I was continuously told one thing over the phone, and then an email would shortly follow to say something different, which shows poor communication amongst the team. My house was fully turned into a cannabis farm for the 12month duration of the tenancy, which the (third party) who carried out an inspection failed to notice or take photos of the many holes cut out of the ceilings, electric cupboard, or related equipment lying around. Once I carried out the 12 month inspection myself and saw the significant water damage, I referred back to the 6 month photos by third party and when zoomed in the evidence was there for them to see!Once I got the tenant out, I was owed rent arrears, and to add insult to injury EW asked for £150 for a check out inspection (same third party with attention to detail) and the rent/legal protection cover I'd paid for all along failed to protect me/refuse to assist because it was under 2 months worth of rent owed. I tried solid for a week to get in touch with the office, left multiple voicemails, and after emailing I was promised a call back and heard nothing. Even though I wouldn't dream about going through these agents again, I was surprised by them ignoring me, as fee's would be involved for them in helping me find a new tenant. Overall shocking experience with this agent, and was enough to put anyone off renting property out.
5/5
TrustpilotI never actually got a property with…
I never actually got a property with Entwistle Green but Ryan was extremely helpful & accommodating. Thank you Ryan
1/5
TrustpilotWe had an extremely poor experience…
We had an extremely poor experience with Entwistle Green. The service and communication were awful. On one occasion we were even told that the vendor was angry and had been put on speakerphone so the entire office could listen. Completely unprofessional.
5/5
GoogleLucy made me feel so relaxed with the moving process, I couldn’t have wished for a better person to move me into my first ever home!
Thank you for your 5* review! Best wishes, Scott @ Customer Relations.
5/5
GoogleI can only give 5 stars, although I would like more, very good contact via e-mail and text messages. My agent is very helpful, kind, competent, helpful, answers all questions and solves problems
Hello Elwira, Wonderful to read your kind review and thank you for your 5*!
1/5
TrustpilotThe worst experience in my life
The worst experience in my life , very unprofessional behaviour by the landlord as well as the agency, first they said to move as soon as possible and after chasing the references when everything was complete the landlord said i no longer want to continue , wasting time and i had no where to go as I already gave a notice to my previous landlord it was quite un pathetic and absolutely not acceptable behaviour entirely rude people the dont deserve to advertise an property
1/5
TrustpilotDON'T BOTHER
Entwistle Green (St Helens)Unfortunately I have to give 1 star review and even that is being generous. After telling us that we were going to be given another contract after our renewal date by the way a week and a half later we were issued with an section 21 no fault eviction so they lied. Apparently the landlord was sentenced to 10 years in prison which has nothing to do with us but when we did find a property they wouldn't allow us to leave earlier. They lied from the start and then we get given a council tax bill for 4 days after we moved out. We moved out on the 24th November they have charged us until the 28th November. STAY AWAY FROM THIS RENTAL AGENT. I SERIOUSLY WOULDN'T GO THROUGH THEM AT WHATEVER THE COST. There unscrupulous and pushy and useless and the staff turnover is terrible.
5/5
TrustpilotProfessionals!
Thank you very much for the professional and prompt response service.Shannon and Mike were very helpfull. The best! Thank you guys!
5/5
GoogleVery Pleasant experience
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Feedback and Support Team.
1/5
Trustpilotthe worst company I have ever dealt…
the worst company I have ever dealt with poor customer service and poor staff side with landlords and do nothing to help the tenants greedy horrible managers preston branch
5/5
TrustpilotCould not be happier with the service…
Could not be happier with the service and support we have had from Entwistle in the Widnes/Runcorn area. We have been in contact with Amy for the last few weeks who has been a live saver. My mum has been looking for a new house after receiving a notice from her current landlord. Every agency or rep we have spoken with has been extremely unhelpful, it came across judgemental as soon as we mentioned my mums disability and the support she needs. Amy has gone above and beyond to make us feel valued and supported and did not stop trying to help us. The constant communication and reassurance made us feel so at ease and has made the whole transition so much easier. I can’t thank you enough!l and my mum is extremely grateful.
1/5
TrustpilotAVOID!
My mums flat flooded due to a leaking pipe, it's been over 9 weeks and both Entwistle and the landlord have still not fixed the problem. Black mould has overtook the floors and walls in the bedroom causing my mum to have breathing difficulties, a very nasty cough, headaches and nose bleeds. Both Entwistle and the landlord have been made aware or the extent of this health and safety issue and both denied responsibility at first until I went through the contract to disprove their claims. AVOID AT ALL COSTS.
5/5
TrustpilotGreat profession service
Great profession service, easy communication, helpful and friendly staff. Bethany was be absolutely amazing with all answers and questions.Thank you for your property. 10⭐
1/5
TrustpilotVery disappointed
Very disappointed. Arranged a Lettings valuation last week for 11am in L4. Didn't bother to turn up. Called and the agent was on the phone and would call back Left another two messages and again nothing. Also has the sales team booked for 2.30.pm. then got a call at 2.50 with a desk top valuation. Why can't people communicate. Very frustrating and very disappointing as we are not often up in Liverpool. Won't bother with them again.
5/5
GoogleBy far the best lettings agent I've dealt with. Alex went out of his way to find us a house
Thanks for the wonderful 5* review.
5/5
GoogleAlex was amazing, sold our property in 1 week and secured our dream home the following day. Couldn’t recommend enough!
Thank you for your 5* review and recommendation! Best wishes, Scott @ Customer Relations.
5/5
GoogleAlex Reynders acted for my seller and has been great. She has maintained good communications throughout and appears to be the only person in the whole chain who is on the ball (the solicitors are a disgrace). She goes the extra yard and keeps pushing until the problems are identified - critical in a house sale under English law. Highly recommended.
Thank you for your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotIf you want money stolen from you then rent from these scammers
My pensioner father moved out of one of their properties in June into sheltered accommodation. They have owed him over £1000 since then in rent overpayment and deposit. Despite numerous emails and calls they are still withholding his money and he's now in arrears at his new property. Sheila and Anthony from the Allerton branch have been no help in sorting this problem despite numerous attempts to get his money back. We will now have no option than to seek legal advice on how we can get his money back. They are shameless scammers, avoid at all costs or you will regret it.
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Yes. In The Trusted Agent 2026 awards: Entwistle Green, Liverpool won Trusted Agent.
