Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotRidiculous charges put onto tennants
Ridiculous charges put onto tennants. No paperwork produced when asked numerous times. Constantly badgering for money and when costs are contested are really rude and unprofessional. I have had to get a solicitor involved just to move out of a flat. I've moved house twice and I've never had a more stressful move in my life. It's as if they don't care for the tenants, it's all about the landlord. I'd be ashamed to work there. It's awful, made my life miserable.
Tabitha · 3 May 2018
★★★★★ 1/5
TrustpilotI have bought and sold 13 properties in…
I have bought and sold 13 properties in my life and have never encountered such a terrible estate agency. The couple we were buying from had split up and weren't speaking to each other so they promised that they would ensure all the paper work would be filled in and signed by each party - they would personally ensure this would happen and then they would send it on to the solicitors. This did not happen and 6 weeks into the process our solicitor told us that she was still awaiting the fixtures and fitting form. It took another 4 weeks for that to get to our solicitor. Entwistle claimed they had no idea the paperwork was missing but they were supposed to be checking all of this so they lied to us. Their solicitor Countrywide, which owns Entwistle, were also useless. Again our solicitor kept chasing Countrywide for information. All we kept getting from them was that it was not their fault it was because the couple were splitting up. But if the fixture and fittings form was missing, why didn't their solicitor chase it?? It took nearly 4 months to complete and five weeks later we are still waiting for them to remove the sold sign from the front of the house.
Karen · 30 April 2018
★★★★★ 2/5
TrustpilotI rented a flat from this company and I …
I rented a flat from this company and I felt as though they only really cared about the landlord. The one member of staff Liz deserves a mention however because she was great. The reason for this review is because of the company they use to secure deposits on rented properties, namely, 'Mydeposits' who are still holding my money. The other reason is that when I moved out no one came to complete a closing checklist or collect my keys so basically I am in a position where the landlord of this property has been able to make false claims to the deposit company about the state of the property when I left it. I also had problem getting repairs carried out unless I made a bit of a noise about it.
Adam · 22 January 2018
★★★★★ 1/5
TrustpilotMy parents house in Maghull still is…
My parents house in Maghull still is advertised as a detached bungalow when we have told them 4 times it's a semi detached bungalow, even when they came to take photos they still get it wrong , had loads of viewers then you see the reaction when it's not a detached , waste of time and money , I want the head office to call me and arrange a compensation deal
Sean · 29 May 2021
★★★★★ 1/5
TrustpilotProperty Viewing Experience
Went to view a property, was there 15 minutes early.Was contacted by them to let me know the agent was stuck in traffic, can we make another viewing appointment. Rang back and I said that were we were prepared to wait a further 1/2 hour.Not a problem they said, we'll let you know if she still can't make it.35 minutes later contacted them again, to be told that I was now contacting the wrong department(with the same number). Asked to be put through to the correct department, after 15 seconds phone hung up.Phoned up for the third time and got the standard message our offices are now shut, please leave a message.Good grief, never had an experience like it with any estate agent.I would not like to be selling my house or flat through them.
Jules · 8 June 2017
★★★★★ 1/5
TrustpilotLies and deceit. Disgusting. I have the emails.
"I offered on a house £180,000. This was the reply from Entwistle, Windford: I asked ..... to leave a message - but didn’t pick one up at all yesterday. The seller wants to speak with me today - we tried to speak yesterday - he lives in Sweden. The property is on the market at offer over £180,000 and the offer is less than he was hoping for - so he said based on this he would like to see how the other viewings go. ...... had said that was your best and final offer." Now...if the estate agent didn't talk to the seller, how did she (Caroline) know that the seller wanted the other viewings to go ahead? Poor communication that lost me the house that I wanted. Horrendous experience.
Michael · 24 February 2017
★★★★★ 1/5
TrustpilotDisgusting company
I hired them to sell my property, 8 months down the line,3 viewings,one potential buyer.Pathetic really. In meantime I decided to rent the property while for sale.So I did,what a mistake,I was lied to from day one.Ignored by rental department,I took full management service,I have been bullied by staff.I was bullied to buy insurance from them.When I raised concerns about my property and not knowing anything about tenants,I was lied that estate agent will attend the property with 24 hours notice given.Lies,lies and more lies.
Greta · 24 February 2017
★★★★★ 1/5
TrustpilotExtremely poor company
Extremely poor company, I am in the unfortunate position of having them as my letting agents based in the north west. The administration is a joke constantly making errors, the maintenance side of things is terrible never get anything fixed and when you call to ask about it you get abuse. Worst thing is that even with the poorest possible service and tenant care they tell you that your rent is going up! Absolute Joke.
Pat · 25 March 2020
★★★★★ 5/5
TrustpilotGreat service from the girls at the…
Great service from the girls at the Fulwood branch. Found a buyer for us within the first week of being on the market. Unfortunately the buyers were untrustworthy and pulled out on the day of exchange. We went back to the girls at Fulwood and put our house back on the market and they again found a buyer within a week. We have now completed and moved out. A great team who I cannot thank enough.
Kelvin · 31 March 2019
★★★★★ 5/5
TrustpilotExcellent service from Sherry and Tracy…
Excellent service from Sherry and Tracy at the blackburn branch, process for applying for a house to rent was smooth and hastle free, very helpful staff, highly recommended, thank you letting team blackburn
M · 2 August 2024
★★★★★ 1/5
TrustpilotTerrible letting agents
Terrible letting agents. Absolutely no compassion or empathy to individual situations. Would go as far as saying that Kirstie (I think) at the widnes office is really judgemental and seems to think renters are inferior. Spoke about my personal situation very loudly in the office in front of other staff and customers. Some staff were somewhat helpful in the same office but overall, what an awful experience.
Leia · 26 September 2021
★★★★★ 5/5
TrustpilotRecently sold our house in Bolton and…
Recently sold our house in Bolton and have nothing but praise for the way we were treated by everyone at the branch on Deansgate, Bolton.From start to finish, we thought they were proffessional, efficient and always very friendly.We will be using their branch again soon to sell another property and have no problem in recommending this branch's team to anyone else selling in this area.Well done everyone, and thankyou (particulary to Hayley).Tony and Lindsay.
Anthony · 25 October 2019
★★★★★ 1/5
TrustpilotSTAY AWAY FROM THIS ESTATE AGRNTS AT…
STAY AWAY FROM THIS ESTATE AGRNTS AT ALL COSTS!!!!
Sarah · 13 June 2025
★★★★★ 1/5
TrustpilotThey make booking viewings impossible if you won't use their broker
Rude estate agents who make booking a viewing impossible! I've provided proof of funds for a property that's been on the market for well over a year but they're pushing to have me meet with their broker before they'll even book a viewing. It's no wonder these houses have been up for so long!
Sofi · 2 February 2023
★★★★★ 1/5
TrustpilotDon't trust them they will never give…
Don't trust them they will never give your deposit back. These people making money like that
Ban · 14 February 2025
★★★★★ 5/5
TrustpilotWould like to thank Gail J Hines in…
Would like to thank Gail J Hines in helping my parents move.i to there New Home.
Darren · 3 March 2021
★★★★★ 1/5
Trustpilotunprofessional
Rude and unhelpful staff at Preston! A house went on line for rent so I rang arrange a viewing, the clerk was too busy and had to prioritise, and seemed annoyed I was ringing!! well my priority is finding somewhere to live as my notice is up!! worst estate agents I have dealt with!!
Zoe · 11 August 2022
★★★★★ 1/5
TrustpilotHorrible staff
Horrible staffTells you their staffing problems.Continually having to chaseInterrupts you when you talk to themWarrington branch you are so unprofessional Lucy Lisa please learn some manners
Shelley · 19 July 2024
★★★★★ 1/5
TrustpilotScammers
Just awful. This estate agent over charges tenants on rent and then never fixes anything. Months without a working boiler, back door jammed shut and won't open, kitchen ceiling hanging down and flooding the kitchen every time someone has a shower. This has been going on for 5 months. Council now involved. Please avoid, these guys are out right scammers.
Ashley · 10 July 2021
★★★★★ 1/5
TrustpilotDo not fix repairs
Do not fix repairs and when you complain they illegally evict you. when I phoned to tell them what I was informed by the council I was told that they had done me a favour because the repairs when never going to be done. I had to take this complaint to the property ombudsman as they always said they had do no wrong.
Yggdrasil · 4 October 2020
★★★★★ 5/5
TrustpilotLouisa and Sam from Crosby Branch made our…
Louisa and Sam from crosby branch made our move easy with great customer service can't thank them enough
Dave · 1 October 2024
★★★★★ 5/5
TrustpilotDaisy is a star very impressed with her…
Daisy is a star very impressed with her professionalism
David · 26 October 2020
★★★★★ 1/5
TrustpilotTerrible support
Had no heating or hot water for 2 weeks. In my 3 year tenancy, accumulated time without both is over 2 months. Despite numerous plumbers saying boiler needs changing, Entwhistle Green (Warrington) keep letting the landlord patch it up. They also won't petition the landlord for any compensation. They're definitely all for the landlord and don't give a damn about tenants.
Martin · 16 December 2018
★★★★★ 2/5
TrustpilotDifficult to contact
Allerton branch lettings, Never seem to be able to answer the phone when calling them, never call back when leaving messages, emails not responded to either.
Alex · 19 February 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
