Trusted Agent profile
★★★★★
199 reviews across 2 platforms
33 Allerton Road, Woolton, Liverpool, L25 7RE, L25 7RE
Century 21's Liverpool office at 33 Allerton Road is rated 2.4 out of 5 across 199 reviews on two platforms.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
1/5
TrustpilotA bit disorganised
First valuation was cancelled by them as it was apparently booked, under the wrong branch, only told on the morning of the valuation , second valuation missed as valuer was ill, told I'd have to wait 2 weeks for another booking. Didn't want to take the chance as I'd already taken two days off work for them. Understand people get ill but when you've let someone down twice you move them to the head of the queue not keep them waiting for another 2 weeks.
1/5
TrustpilotThere tenants next to use have been the…
There tenants next to use have been the worst in civilised people I have seen in my life. They have smashed up there property drugs on the street police have been involved more times then I count absolute living hell for over 5 years. But somehow these people think it's fine to keep such an abusive rough tenant in the same property. Were sick to death of them. Weve complained so many times to them and police nothing gets done. There tenant dings loudly all day of the top of her voice were fed up. I will be taking legal action against this agancy
5/5
TrustpilotGail J Hines... superstar ⭐
Gail J Hines was recommended to me by a friend who had a positive experience with her previously. I was new to all this and was apprehensive due to my dyslexia (so much paperwork!!) However, as my friend suggested, Gail allowed this overwhelming experience to be a smooth transition, supporting me throughout and making sure I understood everything correctly. Thanks so much for making my dreams come true Gail.
1/5
TrustpilotSTAY AWAY
We see in second month renting our house out via Preston office !And so far it has been issues after issues They never explained charges any charges at all they just charged literally the whole months rent Then they used the horrible horrible horrible cleaning ladies !Then very very overpriced company to sort the j use out just to paint some wall they wanted to charge almost £900I’m shocked If you are a landlord STAY AWAY FROM PRESTON OFFICE AGENTS You will be out of pocket overpaying for every single thing they will not resolve your complaints at all !
1/5
TrustpilotPreston branch is a Waste of time
Waste of timeOn the market for 8 months, dropped the 99k price to 85k and all the viewings after that were Asian landlords wanting 30k off that !!!The biggest concern is they never answered the phone, I called over 100 times and got answered 3 times, left voicemail but no reply, totally unprofessional, never even had my property advertised in branch, but had plenty boards with property sold that could be removed, the sale board was on a thin stick in the garden that did not stand the weather, I asked to be sorted out but nothing, and after all this the sale fee would have been £2300, even if sold for 85000, double other agents, would not recommend at allDO YOUR RESEARCH OF OTHER AGENTS FIRST AS MOST ARE HALF THE PRICE FOR A BETTER SERVICE
1/5
TrustpilotFirst I left a message on Rightmove…
First I left a message on Rightmove asking them not to call during the day and they promptly did. Then I've left them multiple messages asking them to email me about a house without my number and they can't be bothered responding. Useless!
1/5
TrustpilotEntwistle - Old Swan Branch
Old Swan Branch - As a company they are abhorent and make the process for first time buyers stressful and difficult. Rang up for several properties, no viewings offered as was supposedly under offer, took copious amounts of information, offered a paid package to search and offer first viewing options before properties come on the market. Bombarded me daily with sales pitches and mortgage advise deals emails and other nonsense. I have continued to block and report. Money hungry scammers.
1/5
TrustpilotI WILL NEVER USE THIS AGENT AGAIN
I WILL NEVER USE THIS AGENT AGAIN, so unprofessional and unorganised and the most rudest women who deals with deposits. I had lived in my little flat for nearly 13 years very happily only be told that the owner was wanting to sell, this isnt the issue, the issue is how i was managed by the Allerton Road branch and the rude and obnoxious the lady who deals with deposits. i spent many hours cleaning the apartment before leaving and had photographic evidence of this only to receive a report to the contrary saying it was dirty dusty and in a state of disrepair, i looked after this property whilst there and it was spotless when i left. I really want to make a complaint about the whole thing but i cant find an email address to contact.
1/5
TrustpilotAllerton Branch, Liverpool
Allerton Branch, Liverpool.
1/5
TrustpilotHow do they get anything done?
Dreadful. Told us that we had to be there in person to view properties when we're trying to move from another city and work full time so we can't go in person. Won't do virtual viewings or phone calls for us and won't accept offers without viewing the property first. Shambles. How do people move cities when they can't be at all accommodating for anyone else's needs? Embarrassing company and embarrassing policies. Totally unhelpful staff who just sigh down the phone at you. Makes moving so much more stressful when it's completely unnecessary. Just offer virtual viewings!Edit: made the long trip for a viewing. They didn't even bother to show up. This was after changing the time at the last minute and getting our booking wrong multiple times.
5/5
TrustpilotShannon is a lovley and very helpfull…
Shannon is a lovley and very helpfull person. I am very happy with the profesionalism and prompt agent. Pleased with the experience with her. Sorina Alexandra Neamtu
5/5
TrustpilotMe and my partner are very happy with…
Me and my partner are very happy with the service from Jack Butterworth in the Blackpool office. Very professional at all times. Was always in constant contact with us and never left us in the dark. From the looks of things Jack will go very far in that industry just due to the sheer dedication he shows towards his position and helping other people Kind regards , Declan
1/5
TrustpilotThe worst experience in my life
The worst experience in my life , very unprofessional behaviour by the landlord as well as the agency, first they said to move as soon as possible and after chasing the references when everything was complete the landlord said i no longer want to continue , wasting time and i had no where to go as I already gave a notice to my previous landlord it was quite un pathetic and absolutely not acceptable behaviour entirely rude people the dont deserve to advertise an property
5/5
TrustpilotProfessionals!
Thank you very much for the professional and prompt response service.Shannon and Mike were very helpfull. The best! Thank you guys!
5/5
TrustpilotCould not be happier with the service…
Could not be happier with the service and support we have had from Entwistle in the Widnes/Runcorn area. We have been in contact with Amy for the last few weeks who has been a live saver. My mum has been looking for a new house after receiving a notice from her current landlord. Every agency or rep we have spoken with has been extremely unhelpful, it came across judgemental as soon as we mentioned my mums disability and the support she needs. Amy has gone above and beyond to make us feel valued and supported and did not stop trying to help us. The constant communication and reassurance made us feel so at ease and has made the whole transition so much easier. I can’t thank you enough!l and my mum is extremely grateful.
1/5
TrustpilotAVOID!
My mums flat flooded due to a leaking pipe, it's been over 9 weeks and both Entwistle and the landlord have still not fixed the problem. Black mould has overtook the floors and walls in the bedroom causing my mum to have breathing difficulties, a very nasty cough, headaches and nose bleeds. Both Entwistle and the landlord have been made aware or the extent of this health and safety issue and both denied responsibility at first until I went through the contract to disprove their claims. AVOID AT ALL COSTS.
1/5
TrustpilotRead this before renting (Bolton)
Horrible horrible company. No customer centricity. Having rented for 12 months from them and paid my rent on time every month, when it came to refunding my deposit they were deliberately obstructive. The leaving inspection was completed quickly with the recommendation the full deposit was refunded due to the clean condition the property was left in. 2 weeks later they finally put the money back in my account. £1700 to an individual is a lot of money and I had bills to pay for my new property but the team at Entwistle did not care. No sympathy, empathy or urgency. I bet it would have been different if my rent was two weeks late. My advice is stay far away from these sharks.
5/5
TrustpilotGreat profession service
Great profession service, easy communication, helpful and friendly staff. Bethany was be absolutely amazing with all answers and questions.Thank you for your property. 10⭐
1/5
TrustpilotVery disappointed
Very disappointed. Arranged a Lettings valuation last week for 11am in L4. Didn't bother to turn up. Called and the agent was on the phone and would call back Left another two messages and again nothing. Also has the sales team booked for 2.30.pm. then got a call at 2.50 with a desk top valuation. Why can't people communicate. Very frustrating and very disappointing as we are not often up in Liverpool. Won't bother with them again.
1/5
TrustpilotIf you want money stolen from you then rent from these scammers
My pensioner father moved out of one of their properties in June into sheltered accommodation. They have owed him over £1000 since then in rent overpayment and deposit. Despite numerous emails and calls they are still withholding his money and he's now in arrears at his new property. Sheila and Anthony from the Allerton branch have been no help in sorting this problem despite numerous attempts to get his money back. We will now have no option than to seek legal advice on how we can get his money back. They are shameless scammers, avoid at all costs or you will regret it.
1/5
TrustpilotMyself and my wife finally got a…
Myself and my wife finally got a viewing of a ground floor not far from where we were living! Ground floor flat based in mater close long lane L9 after the first time the agent never showed up last Saturday.
1/5
TrustpilotAbsolute disgrace
Absolute disgrace. We had problems with the waste pipes and they left us live in a house full of fecal matters. When I was calling them and crying they have said to me there is no need to be upset. We have reported multiple issues in the house and they did not even reply or replied after months. Refused to give deposit back and when I told them they have 10 days to give the deposit back, they tried to convice me it is 28 days.Absolute s**t show this company. Avoid at all cost if you don’t want to deal with incompetent agency.
5/5
Trustpilotjack helped us through moving from…
jack helped us through moving from amberbanks grove to warley road and made the move go smoothly, he is great, highly recommend this company.
1/5
TrustpilotI really would not give them one star…
I really would not give them one star we reported faults throughout our tenancy we left the property because the toilet was not fixed and the bath was broken and shower was leaking we even reported this to the landlady and the landlady has relet the property after we left the property even though she knew the property was inhabitable and yet the estate agents are saying were liable for the rent and any damages to the property even the landlord has relet the property there were also lead pipes in the property the lead was so high in the drinking water it made my partner loss her hair the landlady saw the blood test results and water board did reading of the drinking water in the property which the landlady saw the results of this which she denies ever seeing and she even says she can not speak English and she is making the new tenant so ill
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Century 21's Liverpool office has 199 reviews across two platforms: 1 on Facebook, 198 on Trustpilot (across the whole business).
Century 21 Liverpool South is rated 2.4 out of 5 across all 199 reviews.
Century 21 Liverpool South, 33 Allerton Road, Woolton, Liverpool, L25 7RE, L25 7RE.
