Every review we hold for the Liverpool Central office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe would highly recommend this service. We had several repairs needed for our bathroom and boiler, they were all done quickly and to a high standard.
Riley · 20 March 2025
Agent replied · 21 March 2025
Dear Riley, Thank you so much for your glowing review and 5-star rating. We're thrilled to hear that you're pleased with the swift and high-quality service provided for your bathroom and boiler repairs. Your recommendation is greatly appreciated, and we look forward to assisting you with any future property needs. Warm regards Belvoir Liverpool Central
★★★★★ 5/5
GoogleVery happy with my experience. Amy was a delight and got me setup in a new, lovely apartment within a week. Nothing but good things to say
Ally · 4 July 2024
★★★★★ 5/5
GoogleTop-class experience with Belvoir. Have been very upfront and honest from the start. Have mainly dealt with Vicky throughout the purchase, however the occasions I've dealt with Adam have been equally as friendly and pleasant. There have been a few hiccups due to issues further down the chain (beyond their control) and I was kept in the loop every time. Overall a very positive experience and will highly recommend!
Steven · 9 January 2018
★★★★★ 5/5
allAgents"Helpful, friendly and..."
Very efficient and helpful, great service! Thanks to Amy and her colleagues their support!
Stephen · 13 January 2025
★★★★★ 5/5
allAgentsHelpful, friendly and
Very efficient and helpful, great service! Thanks to Amy and her colleagues their support!
Stephen · 13 January 2025
★★★★★ 5/5
FacebookTop-class experience with Belvoir. Have been very upfront and honest from the start.
Have mainly dealt with Vicky throughout the purchase, however the occasions I've dealt with Adam have been equally as friendly and pleasant.
There have been a few hiccups due to issues further down the chain (beyond their control) and I was kept in the loop every time.
Overall a very positive experience and will highly recommend!
Steven · 7 June 2017
★★★★★ 5/5
GoogleThe whole team have been fantastic, I can't recommend them enough. I have spoken to both Kostas and Adam at Belvoir many times, they are incredibly knowledgably, they work hard to get the property let, they kept me updated throughout the process. I have two properties with Belvoir and two more which I will transfer as soon as they are out of contact with the current letting agent. Both the properties were let out within a week of me signing with them, they arranged for collection of the keys from the previous agents and arranged for all the compliance documents that I didn't have copies off, all I had to do was sign the documents and they took care of the rest. They made it so easy for me, I couldn't have asked for a better service. I wouldn't use any other agents even if they were cheaper, trust and transparency are the most important for me and Belvoir have delivered every time!
Aman · 6 March 2024
★★★★★ 5/5
GoogleEveryone who we met from Belvoir Liverpool were really helpful and welcoming. Even delivered the keys with a nice little welcome card which was sweet. They have kept us in the loop and responded timely to anything we needed help with. Had no problems with them at all.
Harrison · 1 January 2023
★★★★★ 5/5
GoogleBelvior staff are always happy to help. Especially Michael Nicholson who most recently made our contract renewal quick and easy. A professional job.PositiveResponsiveness, Professionalism
Callum · 1 January 2022
Agent replied · 31 December 2024
Hi Callum,
Thank you for your kind review, it was a pleasure to help.
Kind Regards
Mike Nicholson
★★★★★ 1/5
GoogleIt's just a JOKE. Especially for young adults. don't recommend at all. They cancelled our viewing saying they called me but they didn't had any answers... ( I didn't get any call not message) and we took another appointment, no news... No landlord... Really useless from the very beginning to the very end.
No need the answer about how surprise you are Belvoir. Because no I won't call to discuss unfortunately it's our experience and I have to at least be true to honest people that needs help and warm them that you are waste of time.
Sabah · 10 February 2020
Agent replied · 8 February 2025
Hello, Thank you for taking the time to bring this to our attention, this out of character report is something that will be fully reviewed to investigate what has happens to cause your concerns This information has been passed to the office manager who will fully review what has happened here. It would be helpful if you could contact us so we can take a little more detail and ascertain what has happened. We thank you for bringing this to our attention. If you would like to discuss in more detail and receive direct responses please contact the office manager directly on matthew.taylor@belvoir.co.uk
★★★★★ 1/5
GoogleNot sure how so highly rated. Whilst building repair service is quite good actual dealing with agency is terrible.
Moving into my property documents had wrong names on documents took 4 months to get my name on the electric bills so I could pay. Inventory missed major cracks in the walls and flat was filthy when I moved in despite ‘professional cleaning’. In a 2 bedroom property only issued one key fob, told I need to pay for a second, when I agree to pay and try to get extra fob I keep getting stuck between belvoir, the leaseholder and building management.
Avoid renting with belvoir if you can.
Mike · 10 February 2020
Agent replied · 8 February 2025
Hi Mike, Thanks for taking the time to leave the review. We take all feedback on board and use it to review our processes that are designed to deliver the service we strive for. Some of this issues noted were dealt with at the time of move in, where admin errors by training staff had caused miss prints, the staff involved did receive full re -raining and a process update brought in to help avoid such issues. We would like to discuss the other issues with you, to ensure they have been both fully explained and resolved to your satisfaction. A member of the management team will be in contact with you.
★★★★★ 4/5
The Trusted AgentAdam Rastall and his team are very responsive to quieries and questions. Belovoir quickly found me good quality tenants where other agencies in Liverpool had failed to provide tenants with adequate references. This slightly higher fee is offset by a very individual and personalised service.
Vilja · 22 March 2023
★★★★★ 1/5
GoogleI am very disappointed with the disgraceful attitude shown by Karlaya Mae today. Not only did she lie through her teeth about almost everything but she failed to apologise for forgetting our viewing which was only booked yesterday!
To clarify, I am 100% you did not stop to look to check if we were waiting with the concierge. The person we now know was you marched through the reception after a previous viewing without even breaking stride to check if somebody was waiting for the planned appointment (we showed up 10 minutes early, you were actually late as you have admitted). To compound this you have lied repeatedly about trying to contact me throughout the day. The message you left told me to contact you if the appointment was no longer needed - so much for that. The only other contact I received was an email confirming the viewing!
Overall Belvoir have been a shambles, however I would like to thank the guy who tried to sort out the issue on the phone.
R · 2 January 2020
Agent replied · 31 December 2024
Hi, thank-you for taking the time to let us know about your experience with us. We would like to discuss the circumstances surrounding this with you and invite you to contact our office on 0151-231-1613 and speak with our office manager (Matthew Taylor). We value, review and monitor all feedback and would welcome the opportunity to discuss further. Belvoir Liverpool Central
★★★★★ 1/5
GoogleI don't know how you managed to get 5 starts, removing bad comments maybe. Because for someone who came outside of UK to rent property, Belvoir couldn't help nor via emails nor via making viewing. Arrived at set time, and our appointment got cancelled without us receiving any calls of emails for confirmation. (Even tho they told that they tried to reach but no answer, which is lies). At second appointment (that we got by going straight to this place), the landlord haven't even showed up and we got nothing from trying to contact company.
The moral of this is, don't waste time on them, the whole 5 star nonsense is clearly made with bots of some sort.
Ed · 2 January 2020
Agent replied · 31 December 2024
Hello, Thank you for leaving this review, At Belvoir Liverpool Central we value all feedback. All feedback is greatly appreciated, digested and used to ever improve service we offer. With this no reviews are altered, silenced or filtered our feedback is 100% genuine and something we look to analyse at every opportunity. This information has been passed to the office manager who will fully review what has happened here. It would be helpful if you could contact us so we can take a little more detail and ascertain what has happened here. If you would like to discuss in more detail and receive direct responses please contact the office manager directly on matthew.taylor@belvoir.co.uk
★★★★★ 5/5
GoogleExcellent service from a professional establishment! I required a flat with certain prerequisites and Vaughan McArdle was able to let me know of a place which suited all my requirements on the first flat he showed me. People skills of all the staff I dealt with were great, friendly and professional and easy to communicate with whether face to face or via e-mail. Setup at my flat went very smoothly and Belvoir makes use of a handy online link if any issues are picked up. I would recommend making use of Belvoir if you need to move home. Kieren
SbtBoJ · 2 January 2020
Agent replied · 31 December 2024
Hi Kieran Thank you for taking the time to leave a review and great comments. we will pass along your comments to Vaughan and the team here at Belvoir Liverpool Central! Kind regards Belvoir Lpool Central
★★★★★ 5/5
The Trusted AgentBelvoir Liverpool Central are a good team but if you're dealing with Mike you're in great hands, I would not hesitate to recommend him. He has provided a very professional, timely and friendly service. When we experienced an issue, Mike assisted to resolve the problem and ensured that we were always up to speed and informed about everything.
Martha · 1 August 2021
★★★★★ 5/5
GoogleBelvoir is a great agency. The crew is very nice and helpful. I know that I can always call the agency and I will always get help. I recently asked for a new mattress. I received a new one within just a few days. Many thanks to Mike for his help. He provides professional service.
Aga · 1 January 2022
★★★★★ 5/5
The Trusted AgentThe whole team have been fantastic, I can't recommend them enough. I have spoken to both Kostas and Adam at Belvoir many times, they are incredibly knowledgably, they work hard to get the property let, they kept me updated throughout the process. I have two properties with Belvoir and two more which I will transfer as soon as they are out of contact with the current letting agent. Both the properties were let out within a week of me signing with them, they arranged for collection of the keys from the previous agents and arranged for all the compliance documents that I didn't have copies off, all I had to do was sign the documents and they took care of the rest. They made it so easy for me, I couldn't have asked for a better service. I wouldn't use any other agents even if they were cheaper, trust and transparency are the most important for me and Belvoir have delivered every time!
Aman · 8 February 2024
★★★★★ 5/5
The Trusted AgentA1 , super duper helpful
Looking for my elderly mum, and they were patient, kind and very helpful thanks
Carol · 27 April 2026
★★★★★ 5/5
The Trusted AgentMike was great - both in supporting me with maintenance issues at my property (broken washing machine!) and when performing my routine flat inspection. Great customer service, fantastic communication and followed up with me to make sure everything was sorted once my new machine was installed. Makes me feel comfortable & confident in dealing with Belvoir. Thanks!
Nikki · 16 August 2021
★★★★★ 5/5
The Trusted AgentWe have been working with Belvoir for many years and have been happy with their service. All of the staff we have worked with are good, especially Rebecca and Vaughan who have been very responsive, helpful, responsible and communicated with us very well of how and where things are. Thank you very much for all your hard work.
Ruby · 3 June 2021
★★★★★ 5/5
GoogleBelvoir is the right place to find a right place .
Specially Amy help us a lot. Without she's afford I think we still be looking a place. In the middle of the winter we need to find a house immediately in 15 days and without Belvoir is it'll be difficult.They're patient, understanding....they're really good company. They're doing there're job all well. I hope I'll buy my first house with them in one day. Thank you again.
Nazime.
Nazime · 6 March 2024
★★★★★ 5/5
The Trusted AgentSupport
We were very lucky to find Belvoir; they provide support every step of the way during the move. We’re very happy with the support we’re receiving. I would definitely recommend this agency.
Mariane · 20 November 2025
★★★★★ 5/5
GoogleI moved over from another letting agent and the attention to detail from the whole team has been awesome.. My tenant has moved in and all repairs completed and the level of service is outstanding. Well done Belvoir Team.
Deven · 9 September 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
