Reeds Rains (Lisburn) reviews

★★★★★ 1/5

Trustpilot

Difficult from Start to Finish

The Manchester branch have made the experience of renting difficult for me from start to finish. Made promises on the viewing they weren't willing to keep (work that would be completed before moving in), moved in to a property without any smoke alarms (they had made me sign a document before collecting keys to say they were there), were unresponsive to a number of maintenance issues that needed completing (it took two months to get things fixed, including me having to go in for a meeting to get them to take action), and now they are finally fixed want to start coming to inspect the flat in case I've done any damage! (So much for quiet enjoyment of the property)I want to move someone into my spare room, and have been told that I need to re-referenced in case I can't afford the property any more (all for a fee of £60).Beware of anything you're told that you don't get in writing.

PW · 15 June 2019

★★★★★ 1/5

Trustpilot

One to avoid

We rented with Reeds Rains before buying a property (with another agent) late last year.The fees are phenomenal, although they do outline the initial fees (to draw up a contract, etc.), what they didn't tell us is that they charge this fee again, plus an additional fee each time you want to renew your tenancy agreement.At first it was all fine, but when we gave notice to leave the property, the branch manager (Chesterfield branch) made the experience very difficult and stressful. We were happy to accommodate viewings and only asked that they took place while we were at home. She still tried to book viewings when we were at work and told us on one occasion that since they had keys they would enter the property anyway after giving us 24hrs notice. Luckily this didn't happen as we did check our rights on this, but during the one viewing that took place, the person conducting it walked in and was surprised to see me as he had been told the property was vacant (which we understood wasn't his fault). Unfortunately the branch manager was always rude and very condescending with us, however the rest of the branch staff were polite whenever we spoke to them.Our landlord was great and very easy to deal with, and there were no problems in getting the full deposit back, even though Reeds Rains alluded to there being a possibility we wouldn't get it (although the property was left in better condition than when we moved in).

A · 5 June 2019

★★★★★ 1/5

Trustpilot

Booked a viewing and agent did not even…

Booked a viewing and agent did not even turn up and i was not contacted and told, let into property by decorators to have a look so couldn't aak any questions about property or rent etc, renovation not funished loose sink, tiles completely missing and broken on floor, so had to ring office to see what was getting repaired and couldnt confirm if issues would be fixed! Very unprofessional service

Customer · 12 January 2022

★★★★★ 5/5

Trustpilot

I can highly recommend Reeds Rains…

I can highly recommend Reeds Rains Bamber Bridge branch. I was helped with the finding through to the completion of our purchase of the property by Alison who kept me fully informed every step of the way. We will definitely be seeking Alison’s help in the future to build our portfolio of properties. Thanks Alison

Catherine · 16 November 2021

★★★★★ 5/5

Trustpilot

The Cleckheaton branch have been…

The Cleckheaton branch have been amazing!!..especially Amy and molly and micheal, they have been great throughout the whole selling of the house, from valuation to the sale, always kept in contact from start to finish…couldn’t ask for a better estate agents! Thankyou all xx

Susan · 8 March 2023

★★★★★ 5/5

Trustpilot

Dawn in Reeds Rains Burnley sold our…

Dawn in Reeds Rains Burnley sold our property. There were a lot of up and downs in relation to the legal side, I am so glad we had Dawn on our side as without her I honestly don't think we would have got the sale through. Can't Thank you enough. Dunc Clevelands Road

Duncan · 26 February 2022

★★★★★ 5/5

Trustpilot

Selling my house with Reeds Rains

I picked Reeds Rains simply because I've always noticed their , 'For Sales', signs wherever I would go and I'm so glad I did because my first contact was with a lady named Grainne. I was very nervous but Grainne, immediately put me at ease over the phone and I was then able to explain to her, my needs, also Ethan, I have to say was just excellent and very professional in guiding me through everything. I can highly recommend this company to you for selling your house. Excellent, excellent!

Joyce · 17 January 2024

★★★★★ 5/5

Google

I've used Reeds Rains to rent out my property for several years now and have nothing but good things to say, particularly about lettings manager Tracey Cordner at the Lisburn branch. She is very easy to work with, always friendly and helpful and good at smoothing over any potential problems before they become an issue. Thanks Tracey!

Barbara · 20 June 2021

★★★★★ 5/5

Trustpilot

Good experience all round…

I have had a very good experience of buying this property wit Reeds Rains.Katie and her team have all been wonderful.

Clare · 14 August 2024

★★★★★ 5/5

Trustpilot

Excellent service

We mainly dealt with Jack Owen and from the very start of our sale we experience fantastic customer service. Calls to the office were always answered, enquiries always looked into and we were always updated.

Lily · 8 November 2023

★★★★★ 5/5

Trustpilot

Very impressed with Reeds Rains sales…

Very impressed with Reeds Rains sales team, a special thank you to Liam, Tracey and Lucy. I received excellent advice and support during the sale of my property and would definitely buy and sell again through Reeds Rains.

Customer · 23 August 2023

★★★★★ 5/5

Google

If we could give Reeds Rains , Lisburn Branch 10 stars we would . Simon and Lara were both professional , helpful , reassuring and excellent at keeping in touch . They made the whole selling process straightforward and found the right buyer . Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Pat · 24 August 2022

★★★★★ 5/5

Trustpilot

Lauren Review

I found Lauren to be a really great person to deal with . Lauren made me feel that I could trust her with my property and I got the impression that the property actually belonged to her and this made me safe in the knowledge that she really did care .

Gary · 28 May 2022

★★★★★ 5/5

Trustpilot

Excellent service

Reeds Rains Woodseats Sheffield have just sold my house, and I would definitely recommend them. They have expert knowledge of the local housing market, and helpful, efficient staff. In particular, Angela Reeves went the extra mile to keep my sale progressing, helpfully keeping me informed every step of the way. Thank you!

Consumer · 4 April 2022

★★★★★ 5/5

Trustpilot

Very good Customer Service

Very good Customer Service - not been an easy ride but Kelly made it a lot smoother and was always available to chat or help with good advice. Even when my confidence was at a low ebb she gave me more confidence.

Michael · 27 April 2023

★★★★★ 1/5

Trustpilot

Terrible letting agents!

Terrible letting agents!I've been waiting over 8 months for a list of repairs to be carried out and when I chase them up, Reeds Rains hardly ever respond. When they can be bothered to respond, it's just the same old excuses and poor attitude trying to blame everyone else and not taking responsibility like adults.I would not recommend this company in any way. Save your money and avoid these cowboys.

Tony · 16 December 2021

★★★★★ 1/5

Trustpilot

We viewed a modern auction house

We viewed a modern auction house, you know the one where they con the owner out of their hard earned cash to take a lower price whilst screwing the purchaser out of 6k! Won't touch this company again after loosing a property as had to bid against people who viewed when the vendor no longer wanted to sell via modern auction but they said we were bound to it in a verbal agreement.

Saz · 3 June 2021

★★★★★ 5/5

Trustpilot

Just wanted to say how impressed I have…

Just wanted to say how impressed I have been with Beth at Reeds Rains in Halifax. From the moment I met her she was honest,efficient and dedicated to finding me the perfect place to rent as quickly as possible. She has continued to be in contact and take care of any issues I have experienced. She deserves a five star rating. Thank you Beth!Amy

Amy · 29 November 2018

★★★★★ 5/5

Trustpilot

All three Lyndsay Lisa & Karen made the…

All three Lyndsay Lisa & Karen made the sale effortless.Lisa has been great with our new purchase.

Leslie · 2 August 2022

★★★★★ 5/5

Google

I couldn't recommend Reeds Rains high enough, in particular Tracey who was just amazing from start to finish throughout our whole process. She was so helpful in guiding us through everything and without her I doubt we would have got our dream home. Can't thank her enough!PositiveResponsiveness, Quality, Professionalism, Value

Gerard · 20 June 2022

★★★★★ 5/5

Trustpilot

Reed Rains provided me with a…

Reed Rains Coventry branch provided me with a professional service from start to finish. They ensured that I received a realistic valuation and follow up service. I was kept informed and up to date as the sale progressed. Thank you Neil Mandy and Cheryl. Highly recommend Reed Rains Estate Agents.

Karen · 16 June 2022

★★★★★ 5/5

Trustpilot

Everyone in the branch did their utmost…

Everyone in the branch did their utmost to facilitate my sale and my onward move. The communication was excellent and the Haxby branch staff always accessible and helpful. Thank you all.

Mrs · 6 November 2024

★★★★★ 1/5

Trustpilot

Absolutely awful company overall - avoid if possible.

Absolutely awful company overall. Some of the local staff are ok, but lettings management in Manchester are just ridiculously slow, arrogant, and nobody seems to care. I am speaking as an ex-tenant. We rented for 12 months and paid all the relevant fees. Then extended for 3 months via the landlord - RR charged £120 to photocopy and resend the lease. When we left they took an age to do the leaving report and longer to send the report out and return the deposit (nearly 3 weeks), but also deducted an extra £120 for the 'check out fee'. This is in the small print apparently, so my fault for not reading that properly, but just trying to make others aware. They are happy to help landlords arrange maintenance (very slowly) but apparently ask quotes to include an element for them, which they take on top of the monthly charge to the landlord. I'm pleased to say we have bought a house again now, but if I ever needed to rent again, would do whatever I could to not go near Reeds Rains.

Mr · 28 September 2018

★★★★★ 1/5

Trustpilot

RR Didsbury - Awful!

- Took two months to gain access to my own mailbox. In the end, only gained access by hiring a locksmith and charging the company. - My bank details were sent to a different person (who happened to have the same name). - Despite being informed on numerous occasions, nothing was done about the black mould in the property. An independent surveyor described the situation as ‘worrying’ and ‘unacceptable’. - Absolutely awful at returning calls or replying to emails. - Lost two sets of keys to the flat, meaning I had to get more cut. - Horrendously unorganised; to say the right hand doesn’t know what the left is doing is an understatement. It may be more accurate to say the right hand doesn’t know what the right hand is doing. - The inventory was done after living in the flat for two months. Quite how this is to show the state of the flat at the beginning of the tenancy, I’m unsure. - Upon checkout, tried to demand professional cleaning services used and a variety of other riders, none of which are mentioned in the contract. - It took the best part of three years for Reeds Rains to organise the repainting of the ceiling, despite reminders every three months on their ‘property inspections’. - Rude and condescending emails from staff, some of which are practically illegible due to formatting, spelling and grammatical mistakes.

Gaz · 13 September 2018