Reeds Rains (Lisburn) reviews

★★★★★ 1/5

Trustpilot

Before moving with this agency

Before moving with this agency, we lived in 3 other flats. We never had problems with the other landlords, but this people is something out of this world. First of all I would like to clarify that they never played fair with us: in the visit to the house I told to the agent that I really wanted to rent the property, I even said to her to sign in the moment of the visit, but she told me that it was ok, that they were going to keep the property for me and that I could do the paperwork the next day. Next day, when I called her, she told me that the landlord accepted another offer. I think that was just a way to make me say that I was able to pay 6 months in a row. And so, the landlord accepted my offer.We moved to their property in February. When we moved there, the storage heaters were not working. At this point, I want to highlight that we moved with a 40 days baby. When you pay 6100 GBP before moving to a house, you expect a service. For 20 days, in February, with a baby, we lived without heaters. They just kept saying that maybe I didn´t know how to turn it on. I had to write them in a non friendly way to get a handyman in the house fixing it. And he had to fix it, because it was damaged.They came 2 or 3 times to visit the house to check everything was right. As in the contract, if the agent would have realized that something had to be repaired or cleaned, or misplaced, she had to aware us in order to do something about it.Well, in all the visits, she came to the house, checked it in 2 minutes, and said: everything is ok. We even got emails after each visit saying everything was ok.When we moved out, they sent us a email saying that the house needed a deep clean, 7 new bulbs (we stayed there for 10 months), and apart from the deep clean, they wanted to charge us for cleaning the door of the microwave (it just have a water vapour spoil in the door), for cleaning the door of a dishwasher that we never turned on, and they wanted to charge us for some mould and dump. Around 400 GBP for this. They even wanted to charge us to buy new curtains because of the damp , when curtains were made of a material 100% washable.The pictures of the original inventory had nothing to do with the inventory they did at the end of the rental. The first one, was a bit blurry, and the pictures of it were taken from a distance of everything. The pictures of the inventory they did when we moved out... What a crime. They did pictures with zoom of every single centimeter of the house, they moved furniture that weight around 50kg to do pictures of the floor below it. They even did a picture of the inside of a bin that it was not in the original inventory!So, they wanted to deduct 638GBP from our deposit, (we couldn´t get a VAT invoice, and the receipt they sent us was clearly suspicious: in the receipt one of the concepts was "Towel needs to be removed from kitchen floor 1 £4.00" Towel that we left there to protect the wooden floor from the water that could fall from the non-no-frost fridge). But I submitted a case through Mydeposit, and mydeposit has just given 340 GBP to them. If you are living in a Reeds Rains´s property, be aware. Keep this in mind. If you are not living in a Reeds Rains property, avoid them.The reviews with 5 stars are because before you move in their properties, a Barbie girl, ask you for the 5 stars review.

Rafael · 2 June 2020

★★★★★ 5/5

Trustpilot

Personal service

Andrew the proprietor was always available to discuss our sale and took responsibility for viewings as time passed. He did his best to negotiate with potential buyers as per our agreed strategy.

Simon · 12 December 2024

★★★★★ 5/5

Google

Our first rental experience with Reeds Rains and it has been the smoothest. Tracey has been helpful from the beginning and answers queries prompt. She even asked if we got settled in the day after we got the keys. Such a lovely experience.

Shay · 20 June 2023

★★★★★ 5/5

Trustpilot

Sale of Hartburn family home

The staff at the Hartburn branch of Reeds Rain were very helpful throughout the selling process. Steve the manager helped us realise the potential of our property and the staff managed the process of accepting the right offer for our home. Andrea and Jessica were always quick to respond to any queries and we felt supported throughout.

Diane · 6 December 2021

★★★★★ 5/5

Trustpilot

Lovely staff

What made are experience great was the member of staff Michelle from Morley branch Who was really helpful and very professional

MRS · 25 September 2024

★★★★★ 5/5

Trustpilot

Mark & Emma in the Wilmslow office did…

Mark & Emma in the Wilmslow office did a phenomenal job. From the start they followed my requirements to the letter. I was selling only so did not want to be in a long line. Within tel days and only the second viewing it was sold. They were brilliant with me, the buyers and the lawyers, the whole things was so easy. Completed in three and a half months.

Petet · 18 September 2024

★★★★★ 5/5

Google

Simon and his team are fantastic! The sale of my property passed seamlessly and this was due to their professional, knowledgeable and excellent expertise. I would highly recommend Reeds Rains Lisburn.

J · 21 March 2024

★★★★★ 1/5

Trustpilot

Very unhappy..

Very unhappy... They just never fixed anything... No quality, not that there is no high quality... No quality is the term to be used... Houses left in dump, mold... Unheated... Poor systems... And lickeage in the roofs.... They do not have to fix these over years... Their national economic strategy... Ahahaaaaaaa... Leaving country for such... Sorry... In USA I heard the economy is better... My family doesn't need such! Your welcome!

Brigitta · 22 February 2022

★★★★★ 1/5

Trustpilot

APPALLING SERVICE!

If I could have given this Company no stars I would have done so.Made an offer on a property several weeks ago and then made several calls to find out what was the outcome as no one came back to me. Initially blamed me for not providing proof of mortgage acceptance despite the fact I had the majority of funds in cash and informed the Agent that if there were to be a problem, a family member would cover the shortfall, so a cash buyer in every sense of the word. Also, I previously worked in a local Estate Agent and it is not normal for people to make offers against properties they can’t afford. Eventually told there were several family members involved and the situation was ‘complicated’. Made a final call into the offices on the 22nd to find out if there was any progress to be told matters were still ongoing.Last week I was sent an email from RR with a link for another property, the link was broken so I went onto their website to search for the property. Whilst scrolling through, how shocked was I to see ‘sale agreed’ against the property on which I made the offer. I received no notification either verbally or written of this at all and I was therefore never given an opportunity to increase my offer. I phoned the offices to advise of this situation and was told I was called on the 22nd when in fact as previously stated, it was I that contacted them! I had Vodafone search my account and they indeed confirmed no call was made by RR.Not only is this extremely poor management, it is also my understanding it is illegal to not be kept informed.I feel very sorry for the vendor as I would have offered full asking price and possibly slightly more had I have been given the opportunity, something sadly, they will never be aware of.

Sheryl · 17 February 2020

★★★★★ 1/5

Trustpilot

Not accommodating at all for buyer or seller!

Tried booking a viewing on a house for Saturday in Evesham but was told there was nobody available on show us round. We are travelling from almost 2 hours away and we’re very interested in this house. Mortgage in place etc and first time buyer but did not want to accommodate us even to the point of arriving at their office earlier in the morning. No customer service whatsoever. Very disappointed. Would not sell my house with this company as they are not prepared to go the extra mile for the customer and buyer!!

Janice · 4 February 2020

★★★★★ 1/5

Trustpilot

I decided to go through RR langworthy…

I decided to go through RR langworthy rd Salford branch to let my 2 bed GF flat. This flat was my parents abode before they passed away, so it was a little emotional for me to be putting strangers in the place.RR put the first two people that came along in it, and retrospectively, the vetting/reference process was none existent. After 20 months of what can only be described as 'piggery' in my property, I was left with £3400 of damage to put right. The accumulated filth over the period of time should have been picked up on their routine visits. It was not. What I got from RR was - you have just been unlucky. These things happen. You have to expect some damage. This experience was very distasteful due to the emotional side of things. Do not touch RR with a bargepole.

Mr · 27 January 2020

★★★★★ 5/5

Trustpilot

Penwortham branch... excellent professional service

First of all, my girlfriend and I would like to say a big thank you to Rachel and Adam for literally everything they’ve done for us from finding the perfect property and going through with the paperwork. Secondly, they were really kind and easy to work with throughout the whole process.A big thank you to you both again!!! I’d definitely recommend the Penwortham branch to everyone!

Marcell · 10 February 2019

★★★★★ 5/5

Trustpilot

Really helpful team at Hazel Grove…

Really helpful team at Hazel Grove Branch. Selling my home after 30 years and Dean especially is always on the end of the phone to help with any queries I have. Thankyou.

Shirley · 27 November 2024

★★★★★ 1/5

Trustpilot

Stay away

We have rented a house through Reeds Rains for 2.5 years now, never had any major problems, rent inspections every 3 months, but they always manage to find an issue; carpets need cleaning, nick in Lino where dishwasher has slotted in, they’ve even gone as far as requesting us to clean the drive way, but I believe this to be the bloke that owns the house. I’m very particular my home so I was quite upset to learn that I had been judged like this! We have already come to terms with the fact that we are unlikely to receive our bond back, even though there are no major issues with the house.We have only had two cause for concern issues, the second one arising today. In the summer, no one was at home for the gas man who coincidentally knew the landlord (not Reeds Rains), personally, so he came with a spare key and let him in while no one was at home! It was actually my day off and the gas man was 30 mins earlier than expected, I had the shock of my life when I returned home. Today, I got a text from my bank to say that I was in my overdraft! I thought bloody hell, we’re not even in January yet, how did this happen?! Reeds Rains had taken two lots of rent direct debits totalling over £1500! I rang their accounts team who fobbed me off and told me it was my banks issue! After twoing and frowing, Halifax have managed to claw back one of the direct debits, but it will take 24-48 hours to show in my account. Reeds Rains customer service is diabolical!**edit as can’t reply to comment - Haxby Branch

Chloe · 2 January 2020

★★★★★ 1/5

Trustpilot

Avoid like the plague these people do…

Avoid like the plague these people do not care I have had issues builder lying constantly reported issues time and time again and nothing now my daughter has had her head injured she is only 3 years old her bedroom door is hanging off and spun back on her hitting her head I am now going to a solicitor as this was reported time and time again I would fix it MYSELF but the wood to the frame is rotted yet if your£10'behind on my rent they are calling me up truly despicable that isn't the only thing I have nothing but excuses and now my daughter is injured they want to come and fix it only after she cut her head honest do not rely on anything they say I am currently going to see a solicitor

Thomas · 30 December 2019

★★★★★ 2/5

Trustpilot

Not the best experience with them

Recently booked a house viewing with them, never received any confirmation of the viewing and they never sent me the full address so I had to call up on the day to get the details and to confirm. Once we arrived the agent didn’t introduce himself at all, and just didn’t seem like he wanted to be there, he sounded very bored. He didn’t know any information about the property and couldn’t answer any questions that we had. He didn’t sell it at all, I’d be fuming if he was selling my home! Wouldn’t want to use them again

Zoe · 18 December 2019

★★★★★ 5/5

Trustpilot

The estate agent

The estate agent, Steve was brilliant so down to earth and gave me honest feedback which I can use. I felt comfortable letting him into my house and that I could trust him. I will only use Reeds Rains when I sell or rent as can tell they are professionals that I can trust. He was on time for the appointments and very approachable.

Tracy · 3 December 2019

★★★★★ 5/5

Trustpilot

Reeds Rains Eastwood...seriously this…

Reeds Rains Eastwood...seriously this must be the best estate agent in Nottinghamshire.Nothing was too much trouble for them.Led by their wonderful manager Matt all of his staff were helpful,friendly,polite and efficient. Due to their efficiency my mum’s property was sold on the first day as they had notified a couple who came to view it at once and snapped it up as realistically priced(£20,000 more than another estate agent who had also priced it).They dealt with everyone of my queries in their usual quick and meticulous manner.The manager Matt led by example and along this journey offered his help every step of the way and reiterated this every time I phoned or called into the office.This estate agent was recommended by a friend of mine and I’m so glad I went with them as they made what could be a very stressful experience into a very pleasant one. I cannot sing their praises highly enough and cannot understand the bad reviews given to them as I am recommending them to all my friends who want to sell their property.

Debra · 1 December 2019

★★★★★ 1/5

Trustpilot

I am a Landlord and was dealing with…

I am a Landlord and was dealing with Reeds Rains at Eastwood Nott's in January 2019 and the Tenancy has now terminated.The staff at Eastwood and Chesterfield do not understand the Legal Requirements of a Tenancy agreement and Signed on my behalf after I had expressly told them not to, saying I would allow the Tenant to move in and we would sign the agreement when it had been amended as there was so many errors in it.They went ahead anyway and signed on my behalf.I have now moved to a more professional company

Harry · 27 November 2019

★★★★★ 1/5

Trustpilot

“It’s not our problem”

We live in a rented house and the filter on the oven was very loose when we moved in. When we moved we emailed them and they said that they could sort it out. Since then it has completely fallen off. We have been emailing reeds rains for weeks on end now and only just got a reply, saying that “it’s not their problem anymore”. We phoned them up and they hung up. Thanks reeds rains, you’ve got something really special.

Jennifer · 26 November 2019

★★★★★ 1/5

Trustpilot

It's been 3 days now since I rang the…

It's been 3 days now since I rang the holderness road, Hull branch to arrange a viewing on 2 properties, the young girl on the phone I spoke to was pleasant, said she'd pass it on to the sales team who have not bothered ringing me back, she did mention 1 property was under offer but I should still be able to view it, especially if I put in a higher bid, I've got a good mind to go see the owners and let them know that this company is stopping or just can't be bothered to contact me and arrange a viewing.

Darren · 21 November 2019

★★★★★ 5/5

Trustpilot

Gurdit was great!

Gurdit in the cheadle branch was an absolute pleasure to deal with. He took me on my initial visit of a property and it was a fresh of breath air as he took a genuine interest in myself, work life and current situation. I would recommend Gurdit to anyone and he is an asset to Reeds Rains!

James · 18 September 2021

★★★★★ 5/5

Trustpilot

Used Reeds Rains for the sale of our…

Used Reeds Rains for the sale of our house and we were very pleased with the service they provided. They got lots of viewings for us and a buyer from well out of the area.They kept us updated on other properties in our area and price range and also on the progress of our sale. I would highly recommend them especially the Lesley who went out of her way to see things went smoothly and keep us updated on the progress of our sale.Again we can"t thank them enough and would use them again if we move. The branch we used was in Prescot on Merseyside .

Charles · 14 November 2019

★★★★★ 5/5

Trustpilot

Donna has been amazing

Donna has been amazing - explained everything, been honest and caring and enthusiastic. My property had an offer in 3 days and has got 20k more than the asking price. Donna’s knowledge pitched it just right. Thank you to Rebecca for doing all the viewings - great team - highly recommend.

Customer · 26 July 2022