Reeds Rains (Lisburn) reviews

★★★★★ 1/5

Trustpilot

A TOTAL SHAMBLES.

A TOTAL SHAMBLES.Would award 0 stars if I could.Handed the keys back to our property 2 weeks ago today, the inspection (which cost £120) took place 2 days later. The inspection showed each room in the house to be in "good condition" "good domestic clean" and "no maintenance required".Superb, the deposit should be sent back within a few days I thought, as has been the case with all other estate agents I have used previously.Not this time though. Despite the report showing the house to be clean, I was informed a week later that the landlord was looking to deduct some cleaning charges which came as a huge surprise given the reports of the inspection and also our own photos which we took before leaving, showing the property to be in great condition. Over 30 calls/e-mails ignored, and still now 14 days later the hopeless staff in the Reeds Rains call centre are unable to advise an amount that the landlord is looking to deduct. This company is great when setting up and taking your money but beyond a joke when it comes to giving your deposit back. Staff in the branch not interested in helping, instead palming you off to the call centre who are totally uninterested and quite frankly, totally useless.Avoid at all costs - an utter shambles who are only interested in taking your money.Unsurprisingly when I shared my experience on social media, there were several more comments from people who had also been ripped off when trying to claim their deposit back.Bigger con artists you will struggle to find.

Andy · 30 October 2019

★★★★★ 1/5

Trustpilot

Just finished renting a property in…

Just finished renting a property in widnes. Accesser came out and rated cleanliness of house good, which was rating when we took property over. They now trying to charge us for full carpet clean of house. These are the worst I've ever come across in all my years of renting. Also had report for 5 days before they released it as you only have 9 days to put a compliant in.they are the biggest crooks when it comes to trying to get your deposit back. AVOID AT ALL COSTS.

Steve · 26 October 2019

★★★★★ 5/5

Trustpilot

Completed on my house purchase today

Completed on my house purchase today . Janet Bolton at the Pemberton Branch in Wigan was absolutely brilliant throughout the matter . She kept me fully updated and went out of her way to liaise with the parties involved to resolve any issues . Highly recommend Janet .

Tom · 18 November 2022

★★★★★ 5/5

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Angelos couldn't have done more to…

Angelos couldn't have done more to support & guide me through the process of buying my flat. He always made himself available for last-minute viewings & was excellent helping me sort out any issues that came up. I have friends who have used Reeds Rain & they have all had a similar experience. Highly recommend.

Jack · 22 March 2025

★★★★★ 1/5

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I am a landlord letting through Reeds…

I am a landlord letting through Reeds Rains. At the moment trying to leave them only to find out that they are still expect me to pay exit fee for their lack of services. They have been looking out more for the tenant then for me, advising tenant not to acept rent increase.Sending my tenant email with confidential informations that were meant for me. I seriously would stay away from this agency if you are a landlord looking for piece of mind.This is for RR in Stockport, Reddish

Edyta · 1 October 2019

★★★★★ 1/5

Trustpilot

moved to write my first review

I have never written a review about a company before but feel moved to write one now - this is an appalling company. I have had nothing but bad experiences from day 1 with Reeds Rains. They are at present engaged in a last minute cash grab from existing customers for ‘renewal fees’, a practice outlawed for new customers since June this year, and for existing customers from May 2020. It has been outlawed (along with guarantor feed) because it is an unfair and unnecessary fee - If the agency approaches you with this fee DO NOT AGREE TO PAY - if they insist, ask to go on to a rolling (periodical) contract.Expect three monthly flat inspections with the letter of notice being sent out on a Friday night for an inspection midweek the following week. Every time. This is NEVER convenient. I like where I live, it’s conveniently located and reasonably priced and the ONLY reason I am considering moving is to get away from Reeds Rains. In short once you’ve signed a lease with Reeds Rains expect a company that couldn’t care less about you as a tenant.

David · 26 September 2019

★★★★★ 1/5

Trustpilot

Terrible company

Terrible company. I rented a property with them and had a nightmare getting my deposit back. Customer service on the phone were extremely poor, saying they would call back or email back and never doing so. One advisor lied and said they didn’t have the facilities to forward an email they had apparently sent to me - an obvious attempt to hide the fact the original email was never sent. Took 3 months of chasing to get a figure back for deposit deductions, and when it came the quote had no breakdown just a seemingly random figure was sent with one week left to dispute it. Deductions included things not noted on the end of tenancy report, and when asked they could not produce photos of so-called ‘damage’. They gave me the wrong deadline date to dispute meaning I missed the deadline. Luckily the deposit protection company extended the deadline for me and they resolved the dispute by awarding me almost double the amount of deposit that Reeds Rains we’re going to give me.I also completed a subject access request, to which the response was ‘are you sure as this can take a month?’ It is my right as a customer to have access to my data, it is not appropriate to ask if I am sure I want this information. When my SAR was completed it did not include all my information. It only includes emails and letters that I already have, I wanted a full audit trail of notes and conversations between me and the company. I complained to the appropriate channel almost two months ago and have heard nothing back. In my opinion Reeds Rains are an unprofessional company who abuse their position to keep money from their customers. I would never recommend.

Beth · 25 September 2019

★★★★★ 1/5

Trustpilot

They don't want your business, just your money!

Apparently, this company cant "sanction" the use of third parties to complete Inventories / Check Outs etc.As an Inventory clerk of 11 years and a Landlord for 4, I know the importance of having a third party complete these inspections rather than an under qualified (in regards to completing inventory reports) letting agent, with limited experience and a bias opinion.I pay for 3 fully managed properties and the reply I got when asking them Reeds Rains to out source my inventories so that they were completed by a fully qualified clerk who I have used for more than 10 years, was that I should take my business else where!AstonishingTo add a little more; I only asked for this to be done as the quality of report I was receiving was horrific.

Dex · 23 September 2019

★★★★★ 5/5

Trustpilot

I visited the Fishergate office.

I visited the Fishergate, Preston office yesterday (12th Sept), and would like to say how impressed I was with the member of staff who dealt with my query.Sue Taylor, a member of staff, welcomed me to the office and asked if there was anything she could do to help me. I explained I am looking for a property to buy, with a view to renting out. She told me of properties currently available, within my price range, and offered to arrange viewings if required. She gave me her company card should I need to contact her.A very refreshing customer service from Sue Taylor, compared to others I have visited on Fishergate, which is why I decided to make a review. Thank you. Will be in touch.

John · 13 September 2019

★★★★★ 1/5

Trustpilot

Reeds reins carrickfergus .

Reeds reins carrickfergus .. moving house is supposed to be a hugely exciting time. Perhaps if you were the seller I on the other hand was merely the buyer and was digusted by the treatment received from Debbie. Started off with the fake high pitched chat and quickly within a week her tone and manner were disgusting to the point i was very close to pulling out of a sale. The lies and lack of information were absolutely shocking. Lying to the vendor about providing supporting documents to my solicitor Fortunately i had been in direct contact with the vendor and was able to relay correct information and advise that lack of information for my solicitor was due to reeds reins incompetency namely debbie. While i was harrssed by her almost weekly then daily whilst she tried her best to talk down to me and over me in her rude dismissive tone. Even when I called into the estate agents to tell her to stop the constant calls and harassment. Truly Spoilt what should have been a happy experience for me. Never again will i deal with them or recommend them.

Paula · 9 September 2019

★★★★★ 5/5

Trustpilot

Jade was very helpful and responsive

Can't thank Jade enough at the Rotherham office for all her hard work. There were so many delays with my house purchase, which Jade kept on top of and was super helpful throughout, very lovely person. She always responded quickly to any of my queries. Thanks so much!

Jodie · 9 November 2022

★★★★★ 5/5

Trustpilot

Reeds Rains Manchester saved the day!

Reeds Rains Manchester have an outstanding customer service/sales/support team, I could not be any happier with the level of support and correspondence I received. Due to a series of unexpected and unfortunate events caused by a third party, I was placed in a position from which, had it not been for the exceptional help of Reeds, and in particular, Ryan Wood, I would have been homeless on the 1st September! I highly recommend using Reeds Rains if you're looking for not only an excellent selection of properties in the city, but a team of estate agents willing to go above and beyond to make the move as painless and hassle free as possible.

Another · 4 September 2019

★★★★★ 1/5

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We contacted the Salford branch in…

We contacted the Salford branch in order to express an interest in a property we were shown that was Buy to Rent. My husband was told by a very blasé staff member that they would contact us at some point to get job details etc and wouldn't that they wouldn't take any details from us.When my husband rang and emailed again the next day, he was informed that all 'offers' were now with the Landlord and one had been accepted! We hadn't had the opportunity to be able to provide our full names let alone put in an 'offer' to the landlord. Very underhand and suspect for a government backed scheme for first time buyers. Avoid these time wasters.

Irm · 30 August 2019

★★★★★ 1/5

Trustpilot

The branch of Reeds Rains that we were initially dealing with was Abergele in North Wales. We were then transfered to the Rhyl branch when Abergele closed.

When Reeds Rains put our property on the market their representative told us that we had to pay £150 upfront and if they did not sell our property they would refund the £150. We have decided not to sell our home and asked Reeds Rains to take our property off the market & refund the £150. We've now been told by the manager of another branch (our original branch closed) that the £150 was for professional photographs (although this is in the agency agreement), this is not what we were advised at the time & we believe we were mis-led. The employees from the other branch are no longer employed by them!!!!

Pamela · 27 August 2019

★★★★★ 5/5

Trustpilot

Had a great experience with Reeds Rains…

Had a great experience with Reeds Rains Salford. They found me a good tenant quickly and the whole process was smoothly done. Thanks you to the whole team especially Steve and Sophie.

Gurdit · 21 August 2019

★★★★★ 1/5

Trustpilot

Reed Rains needs to be reported ASAP!!

Just called hoping to arrange a viewing on Kingston road which i enquired about 2 weeks ago. I called today hoping to arrange a viewing as I was waiting for them to get back to me with arranging a appointment which then I found out they had a open house a day before and did not bother calling me as i was told I'll be put down for a viewing. The agent was really out of line and told me the property is no longer available and we will contact you once we've arranged viewings and hung up on me. TERRIBLE SERVICE!!! Honestly been arranging viewings with these lot for weeks now but never have luck with them its a shame because this was actually a recommendation from a friend who sold through them!!!! Purple Bricks have actually provided a better service and there is no agent showing us around and yet they call us to update us with upcoming properties. Poor attitude with dead faces in the office with no intentions to help selling a house.... Absolute JOKE !!!

A · 20 August 2019

★★★★★ 1/5

Trustpilot

If your a landlord stay away

Firstly please do not use Reeds and Rains!. I am a landlord. Every month my rent is not in my account until at least 10 days after the payment date by the tenant on the first of each month. Why? so RR can gain interest. Last month monies for a deposit scheme where taken x 3 amounts all at once? Why? who knows I have contacted three different people. No response. I have left a message via the landlord portal. No response. Also i pay a management fee for property inspection reports. How many have I had in the last year? yep zero. I am going to visit the branch tomorrow. Please do not be taken in by this company. And I am guessing i will receive no response from this. Shocking parasitesALSO YOU HAVE TO CONTACT ACCOUNTS DEPARTMENT YOURSELF! See below Thank you for your email received on 7 August 2019. I will log this as an official complaint for you. May I suggest for you to contact the accounts team who will be the ones who can explain anything to do with payments going in and out of your account. Their number is 01257 230 600 option 3 Yours sincerelyInna PetkovaCustomer relations supervisorSO AS A CUSTOMER WHO PAYS A MANAGMENT FEE YOU DO THE WORK FOLKS!! GOOD LUCK!! shocking

Gary · 7 August 2019

★★★★★ 5/5

Trustpilot

Many thanks to David and Elly!

Many thanks to David (Branch Manager) and Elly for all their help with purchasing our house. They were both extremely professional and helpful during the process and were always on hand when we needed them. Fully recommend their services to anyone and look forward to engaging with them again in the future.

Rich · 12 May 2022

★★★★★ 1/5

Trustpilot

Bad management! Arrogant! Patronising! Liars!

Bad management! Poor customer service! After emailing interest and attempting to ring the office with interest in a property I finally got through to a girl who exudes a patronising telephone manner. She advised me there had been several enquires relating to the property and that they would do block bookings. After waiting for a few weeks and noticed that there was a sign outside the house saying let i was fuming! They had already picked and chose which people to ring back which I found wasn't very professional and they had not even telephoned me to let me know! What they should have done was ring everybody who shown interest and checked who were still interested instead of being sly! Unprofessional, don't listen to customer or wait until they have finished talking they butt in with their arrogant patronising lingo! Said they would take my details and when a similar property comes up in the area they will co tact me.... oh wait there is another house they are advertising but they are not interested in contacting prospective letters, so beware anybody who wants to use these people as they will take your money but they are not doing their best to get it off the market for you!

Sara · 21 July 2019

★★★★★ 1/5

Trustpilot

Avoid avoid avoid

Awful! Been trying all day to arrange a viewing for a stunning home in Chesterfield. We loved the look of it of what we had seen on reeds rains website. I emailed and said I was interested, to no reply, I called and they eventually called back. They said theyd contact the vendor and get back to me. Unfortunately I missed the call and was asked to call back. Called 7 times with no answer. Needless to say the home we liked won’t be ours as we won’t be using reeds rains to view any properties. Awful customer service

Sam · 19 July 2019

★★★★★ 1/5

Trustpilot

Renters BEWARE OF USING REEDS RAINS

Renters, Avoid Reeds Rains at all costs.Our recent handing back of a spotless well maintained property in FY6 0BQ, was totally ruined by the landlord pulling the "retain deposit for cleaning" scam, with the local agents (Blackpool) lifting not a helpful finger to return our deposit within the statutory time scale! Now taken recourse to My Deposits dispute scheme. AVOID THIS AGENCY!!

Mr · 10 December 2024

★★★★★ 1/5

Trustpilot

Inadequate call centre, restrictive terms of business and inappropriate invoicing

I refer to LIN079L6. Our experience with Reeds Rains has not been pleasant.We signed a contract for “Let Only” but for two years we have been invoiced for “Rent Collect”.The Call Centre carried out an investigation into our contract. Fully 5 working days have passed and no communication as to the result. We can now only assume that our contract is Rent Only. Contact with their call centre is frustrating, their staff seem unable to respond to simple questions. Worse, they do not actively return calls. We wanted to confirm who held our tenants deposit. The call centre was unable to confirm but said they would call back. They didn’t, we did. Over a period of 4 weeks and at least 4 calls, no calls back and no confirmation, we spoke with a Team Leader who confirmed our enquiry in less than 5 minutes.Please read their terms of business before signing. There are clauses restrictive to a landlord. For example, clause 6.22 requires a landlord to pay 1 months rent plus VAT if the landlord wishes to terminate RR management/rent collection. I can understand RR doing this to prevent landlords abandoning a contract after a few months but after 2 years or more I consider this to be restrictive practice.

Stephen · 12 July 2019

★★★★★ 1/5

Trustpilot

Reeds Rains

Ok where do we begin. We moved into a managed property in May 2018. When we moved in the garden was over grown with weeds and bramble bushes, we couldn’t even open the back door without cutting down the excess. The oven had 2 inch of grease and grime from top to bottom, which was claimed to have been professionally cleaned before we entered the property. The wardrobe was all smashed and damaged at the back. The bathroom floor Lino had holes and gaps, the undividual pieces of lino came up when you walked on them. The back bedroom window had the biggest gap in the seal. Letting all the heat out in said bedroom. The emergency water tap was jammed even the gas engineer couldn’t budge it. The boiler broke 3 times. The landlords eventually arranged a new one to be installed, the boiler was wonky and left massive holes in the wall in the kitchen. The gas engineer also broke the smoke alarm cover (for some reason trying to pinch the battery). The cold tap in the bathroom never worked so we had to run the bath with the shower to add cold water. The plug socket next to my daughters bed was loose and didn’t work and was hanging off with live wires. The male landlord constantly rly appeared st the property and did not always allow peaceful enjoyment of the property, he also let himself in twice when the boiler man was here, I was upstairs cleaning and I heard him just walk in the house. TWICE. All of this I have proof of, which includes dates photographic proof and screen shots of conversations with the female landlord making comments on my mental health. We have a 6 year old little girl who nearly broke her leg down a huge hole in the pavement on the drive. Slates fell off the roof outside the front door.We had our check out on 05/06. It’s comical, they’ve tried to charge us for damages and cleans that weren’t caused by us. We even followed the rule, got the carpets and oven professionally clean, even though it wasn’t to that standard when we moved in. I now have had my old neighbour receive messages from either a member of reeds rains or the landlord hiding behind a fake profile on Facebook. Commenting on how we’re being dealt with by solicitors as we’ve made slanderous comments on Facebook. big fat LOL. Our comments are NOT slanderous because they are 100% true and we have the proof (unfortunately for them). How do we know it’s reeds rains or the landlords that made the profile? Well the information that was disclosed would only be known by either of these parties. After this I went only to read all the reviews on Reeds Rains, and I can see I am not the only one. Now due to the comments made by this individual on Facebook, were contacting ICS to investigate RR, and will go back and meet with our solicitor as this has got more serious. As our data privacy has been breached. All we wanted was our deposit back, and we would have let the past 12 months in that property behind us, but unfortunately they’re trying to charge us for damages we did not cause.

Meg · 24 June 2019

★★★★★ 1/5

Trustpilot

No show at prebooked appointments!

I arranged a viewing for today but the agent didn't show up at the appointment! When I called the office i didnt receive apology. Instead i was told she had left me a voicemail telling me the viewing was cancelled - reason ?. I don't know who's phone that message went to, (if the call was actually made), or if it is policy to cancel appointments without actually speaking to the customer but I'm not at all impressed. If i was a vendor trying to sell my property i wouldnt be happy about my potential buyer being left to stand in the rain.... V. Unprofessional. Update:This was the Consett branch.

Helen · 18 June 2019