Every review we hold for the Lisburn office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFrom Start to Finish, Henry Graham's Estate Agency professional services was suburb. I can 100% recommend them. They provided clear & concise information every step of the way which all helped with a very smooth transaction. Danielle our contact was an absolute delight to work with and is a credit to the company. Thank you to all the team!
Lynsey · 18 October 2023
Agent replied · 14 June 2024
Hi Lynsey, many thanks for your excellent 5 star review and kind comments. We were delighted to handle the sale for you and hope all goes well in your new home.
★★★★★ 5/5
GoogleThankyou so much to all the team who got us to completion during covid times. Megan was fantastic and always kept us informed throughout. Could not ask for better service. Thanks again
Claire · 15 June 2021
Agent replied · 14 June 2024
Hi Claire, Many thanks for your excellent 5 star review and kind comments. We were delighted the sale completed and your move went ahead despite all the delays. Thank you for trusting us with the sale, best wishes and good luck in your new home.
★★★★★ 5/5
GoogleI could not recommend Henry and his staff any more highly. We had sale agreed on our property within 6 days of engaging their services. All the way through the process the staff were insightful, professional, polite, prompt, responsive - and managed to navigate the unprecedented challenge that was Covid 19 through to sale completion.
I am absolutely in no doubt that if I am ever involved in property moves in the future that Henry Gtaham will be my agent of choice.PositiveResponsiveness, Quality, Professionalism, Value
Eamon · 15 June 2021
Agent replied · 14 June 2024
Dear Eamon, Many thanks for your very thoughtful and comprehensive review, it was our pleasure to be of service and we are all delighted your sale completed and you were able to move to your new home. Best wishes and good luck for the future.
★★★★★ 5/5
GoogleWe would have no hesitation in recommending Henry Graham Estate Agents who provided a first class service in the selling of our home. They brought a very personal touch to the whole process. They produced excellent marketing material and from the date of measurement for photographs, by the Director, to the process of obtaining viewings and managing their timings with us, it was a smooth process.
Having had a number of arranged viewings and achieving a positive outcome (prior to Covid 19 restrictions), they then continued to offer a professional service to us, after the housing market reopened, navigating between us and our purchaser in advance of the completion date.
All the staff from the agency had a friendly and understanding manner and were coordinated together to achieve the sale. Our experience would be summarised as a first class professional service and friendly competent staff.
Susan · 15 June 2021
Agent replied · 14 June 2024
Dear Alan and Susan
Many thanks for your excellent 5 star review and kind comments, we were delighted to be of service in selling your home and that your move went ahead despite these difficult times. Best wishes and good luck in your new home.
★★★★★ 5/5
GoogleThe team at Henry Grahams are professional friendly and responsive. I couldnt have asked for a better service especially in difficult times. The staff put every effort into selling my home and were very prompt at responding to any queries I had. They were warm and friendly and genuinely cared about selling our so that we could purchase our new home. We had another house to sell and didn't hesitate to go with Henry again. Couldn't recommend enough. highly enough.
Jo · 15 June 2021
Agent replied · 14 June 2024
Hi Joanne
Many thanks for your excellent review and kind comments. We were delighted to handle the sale of your property and wish you every happiness and good luck in your new home.
★★★★★ 5/5
GoogleWe sold our house via Henry Graham after approaching a number of agencies. From initial valuation to final sale the service was faultless and done with care and understanding. We got excellent advice and were updated at every step of the process - when you need info you should not have to chase it,
Henry Graham does the business on all counts and eases the path through what can be a difficult and stressful process.PositiveResponsiveness, Quality, Professionalism, Value
Don · 15 June 2021
Agent replied · 14 June 2024
Hi Don and Joanne. Many thanks for your excellent review and trusting us with the sale of your properties. Best wishes and good luck in your new home.
★★★★★ 3/5
GoogleExcellent service whilst they had the task of selling our property. However as house hadn't sold in over a year we decided to engage another agent. Informed them of our decision and had phone put down on me whilst I was still talking. Very disappointed and very unprofessional.
Tommy · 11 April 2024
Agent replied · 14 June 2024
Dear Mr Mathews
I am disappointed to read your comments and would like to clarify a few points. Whilst you had instructed us that you wanted to withdraw the property, during the notice period we introduced a potential buyer who had said they were interested and wanted a second viewing just as the notice period had expired. When my office contacted you to discuss the second viewing, you refused to allow the viewing to proceed and that the property was withdrawn. Whilst this was frustrating for us and the viewer, we respected your instructions and advised the potential buyer accordingly.
You are correct in stating that the property was on the market for over a year however, you have omitted some relevant information in that we did have regular viewers and offers which resulted in the property being agreed for sale twice. It is unfortunate that both sales did not proceed however, you are aware of the reasons for this and that we could have done nothing to prevent the buyers from changing their minds. As discussed on various occasions, you were aware of the potential issues with the property that could cause problems. Having put a great deal of time and effort into trying to sell your property and provide a constant service we are all disappointed that you have decided to withdraw it from our agency.
★★★★★ 5/5
GoogleI would highly recommend Henry Graham Estate Agents to sell a property. We had lots of interest and viewers in the 1st week all organised by the girls, delighted to say the house was sold within 10 days. Henry and the staff are very friendly, courteous and professional and kept in touch throughout the process, so a big thank you to all the girls who kept us updated. Excellent company which I would definitely recommend to make the process less stressful. Thanks again to all staff.
D · 16 June 2019
Agent replied · 14 June 2024
Thank you so much for your kind review and comments, best wishes and good luck in your new home.
★★★★★ 4/5
GoogleBought a house through Henry Graham Estate Agents. Everything went ahead smoothly Megan Kelly was every helpful, ensuring the smooth process to buy the house
Michael · 15 June 2021
Agent replied · 14 June 2024
Hi Michael, many thanks for taking time to leave us a review. We were delighted the sale completed and wish you every happiness and good luck in your new home.
★★★★★ 5/5
GoogleI found Henry very courteous and professional from the start, everything about selling our home explained clearly..ie brochures,photos and fees. We had our sale agreed within 9 days....viewers were coming thick and fast, I found out from our buyers that Henry had recommended our property to them, as he knows what he is selling and knows what buyers want....The office staff kept us fully informed, lovely girls...and to top it off I got a lovely call from Henry thanking me for the business, I highly recommend using Henry Graham 😀😀😀
Jayne · 16 June 2018
Agent replied · 14 June 2024
Hi Jayne,
Many thanks for your review and kind comments, we were delighted to handle the sale of you property, best wishes and good luck in your new home.
★★★★★ 5/5
GoogleI should have done this sooner but would like to say that Henry and his staff were absolutely brilliant during our recent house move. We had plenty of interest and viewers! Excellent and friendly communication from everyone at the office and this really helped during what at times can be a stressful experience. Now moved into our new home and would like to thank everyone for the service. I would have no trouble recommending them and though not planning on moving soon would not hesitate to use again.
Iain · 16 June 2018
Agent replied · 14 June 2024
Many thanks for your kind review and comments, we were delighted to be of service and appreciate the business. Best wishes and good luck in your new home.
★★★★★ 1/5
GoogleUnfortunately I have had a bad experience with this company and with the way staff speak to their customers so therefore I would not be able to recommend unfortunately.
Lauren · 9 October 2025
★★★★★ 5/5
GoogleSold our home of 30 years during the Covid lockdowns. Waiting on searches etc was frustrating but Megan at the Lisburn branch was always positive and efficient. Henry and Clare Graham were lovely too (as were all the staff we dealt with). But special mention has to go to Megan (Me Again) as she kept us updated whenever we asked for anything and remained positive throughout.PositiveProfessionalism
Deidre · 15 June 2021
Agent replied · 14 June 2024
Hi Deidre. Many thanks for your excellent 5 star review and kind comments. We were delighted to handle your sale and purchase. We wish you both every happiness and good luck in your new home.
★★★★★ 5/5
GoogleHenry and his team were all superb throughout the many years they handled the rental of my property. When I decided to sell the property everything, from the initial discussions to the final agreement, went smoothly and successfully. All staff members were enthusiastic and professional and we were kept informed throughout the process, making the sale go through with minimum fuss. I would thoroughly recommend their services.
Aaron · 15 June 2020
Agent replied · 14 June 2024
Many thanks for your kind review and comments, we were delighted to be of service and appreciate the business. Best wishes and good luck for the future.
★★★★★ 5/5
GoogleI cannot recommend Henry Graham Estate Agents highly enough. All of the staff are so friendly and helpful. They were also very kind and patient through what can be quite a stressful process. We are so grateful for all of their help. Craig & Cheryl Hamilton
Cheryl · 15 June 2023
Agent replied · 14 June 2024
Hi Craig and Cheryl
Many thanks for your excellent review and kind comments, we were delighted to handle the sale for you. Best wishes and good luck for the future.
★★★★★ 5/5
GoogleAll the staff at Henry Graham were exceptional, from the beginning to the end of the process. We cannot thank them enough for their professionalism, care and support with us when selling our property. They went above and beyond our expectations - we would highly recommend Henry Graham .
Jenny and Michael HutchinsonPositiveQuality, Professionalism, Value
Jenny · 15 June 2022
Agent replied · 14 June 2024
Hi Jenny many thanks for your excellent 5 star review and kind comments. We were delighted to handle the sale of your property and wish you all the best in you new home.
★★★★★ 5/5
GoogleAmazing service from all the staff at Henry Graham! Nothing was a problem to them, they made the whole selling process run so smoothly! Thank you!
We would highly recommend.
Linzi · 16 May 2024
Agent replied · 14 June 2024
Hi Linzi, Many thanks for your excellent 5 star review and kind comments, we were delighted to handle the sale and please that all went well. Good luck and best wishes in your new home.
★★★★★ 5/5
GoogleThank you so much for your professionalism and helping me sell my house , I would thoroughly recommend you as The Estate Agent to use and your photographer was excellent also the video was an ideal way of buyers to view property before booking appointments. Glad to say the 3rd viewer bought my property, happy days Lorraine JonesPositiveResponsiveness, Quality, Professionalism, Value
Lorraine · 15 June 2021
Agent replied · 14 June 2024
Hi Lorriane, Many thanks for your excellent 5 star review and kind comments. We were delighted to handle the sale of your property and wish you all the best and good luck for the future in your new home.
★★★★★ 5/5
GoogleI dreaded the thought of selling my house, but the Henry Graham team were soo helpful and explained everything clearly from start to finish..it wasn't nearly as stressful as I had expected as they were always working on my behalf in background and at end of the phone to answer any of my questions.
highly recommendedPositiveQuality, Professionalism, Value
Leah · 27 August 2021
Agent replied · 14 June 2024
Hi Leah. Many thanks for your excellent review and kind comments. We were delighted to handle the sale for you and take away the stress. Best wishes and good luck for the future in you new home.
★★★★★ 5/5
GoogleI purchased my property in Lisburn from Henry Graham in 2004 and sold it in Dec 2020. Throughout the whole process the team were outstanding incredibly professional and a pleasure to deal with. I would highly recommend Henry Graham Estate Agents and wish them continued success for the future.PositiveResponsiveness, Quality, Professionalism, Value
Susie · 15 June 2022
Agent replied · 14 June 2024
Hi Susan, many thanks for your excellent 5 star review and kind comments, we were delighted to handle both the letting and sale of your property. Best wishes and good luck for the future.
★★★★★ 1/5
GoogleImpossible to contact them either via email or phone to arrange the viewing. I received 5 same automatic responses to my email asking for details regarding the viewing, but when I sent the information back I never got any response. After many days of trying I've noticed that the sale on this house is agreed. So angry!
Dee · 15 June 2021
Agent replied · 14 June 2024
Dear DD, I am disappointed you have not been satisfied with our services. As you can see from our other customer 5 star reviews, this is most unusual and I would be very keen to discuss the situation with you personally. As you have chosen to remain anonymous, I am unable to provide any sort of explanation or resolve. I can confirm that all our incoming emails are answered individually and we do not send automated email replies. In addition, we have a very robust telephone answering service and option to call our Belfast office, so I find it strange that you could not get through to at least leave a message. I must therefore conclude that you have confused us with a different estate agent, please contact me to discuss the details. Henry Graham, Director.
★★★★★ 5/5
GoogleFrom start to finish, the service was top drawer.
Good human interaction, great brochure and video.
sensible approach to pricing and marketing to achieve a quick sale at the right price for both seller and buyer. would strongly recommend to anyone buying or sell a property in the catchment area of Henry GrahamPositiveResponsiveness, Quality, Professionalism, Value
Peter · 15 June 2021
Agent replied · 14 June 2024
Hi Peter. Thank you so much for your excellent review and kind comments. We were delighted to handle the sale for you and hope all goes well in your new home. Best wishes and good luck.
★★★★★ 5/5
GoogleJust completed the sale of my home with the team in the Lisburn office . First house sale for me but i have to say it all went very smoothly. Kept well informed and contact and interaction was always courteous and professional . All round good service .
Dermott · 15 June 2022
Agent replied · 14 June 2024
Hi Dermott. Many thanks for your excellent review and kind comments. We were delighted to handle the sale for you. Best wishes and good luck with your onward move.
★★★★★ 5/5
GoogleThis is the 2nd time I have used Henry Graham estate agents to sell a property. On both occassions each property sold in approx 1 week. Henry and his staff are courteous, professional and efficient. They communicate with you regularly and give expert advice from start to finish. Every step and detail are thoroughly explained throughout. Excellent company, worth a 5*.
Carol · 16 June 2018
Agent replied · 14 June 2024
Thank you so much for your kind review and comments. We were delighted to be of service again. Thank you for trusting us with the sale of your property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
