Every review we hold for the Lisburn office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently sold our former family home through Henry Graham. Simon was our first point of contact when he came to view the property. We already had two other agents visit for valuation but we knew immediately we could work with the Henry Graham team. Professional, friendly, empathetic and they provided information every step of the way which made the sale a smooth transaction.
Thank you to Simon, Danielle, Claire and Rachel. Job well done!
Geraldine and David
Geraldine · 17 December 2025
Agent replied · 16 April 2026
Hi Geraldine, many thanks for your excellent google review and kind comments. We were delighted to handle the sale for you.
★★★★★ 5/5
GoogleWe have recently sold the family home with the help of the expert team at Henry Grahams. From start to finish Claire, Danielle, Rachel, Simon and the team were there to advise and guide us through the process. I would recommend them to anyone selling property.
Bill Mccully.
Bill · 26 March 2026
Agent replied · 16 April 2026
Hi Bill, many thanks for your excellent 5 star review and kind comments, we were delighted to handle the sale for you and glad that all went well, best wishes from all the team.
★★★★★ 5/5
GoogleWe used Henry Graham for our recent house sale which was less than straightforward and a long and stressful process, through no fault of the agent. Everyone we dealt with were fantastic, particularly Danielle who was so encouraging throughout and went above and beyond for us during the process. Big thanks to everyone involved. Would highly recommend to anyone considering a house move!
Joanna · 1 November 2025
Agent replied · 22 November 2025
Hi Joanna, many thanks for your excellent 5 star review and kind comments. We were delighted to handle the sale for you and we hope all goes well for you in your new home.
★★★★★ 5/5
GoogleI recently sold my house through Henry Graham and they were absolutely fantastic. I dealt with Danielle, Rachel and Simon who were all so friendly and helpful. They were quick to respond to my queries, were regularly in touch to give me feedback on the viewings, and my house was sold quickly for a price I was happy with. Would highly recommend.
Rachel · 7 August 2025
Agent replied · 23 October 2025
Hi Rachel, many thanks for your excellent 5 star review and kind comments. We were delighted to handle your sale and hope all goes well in your new home. Best wishes and good luck.
★★★★★ 5/5
GoogleHenry Graham provided outstanding service during the sale of our house. They kept us updated every step of the way, offered continuous support, and were always available whenever we needed them. Each staff member we got speaking too were also extremely helpful, especially Danielle who we spoke to regularly. We’ll definitely be using them again for any future sales!
Ciara · 22 April 2025
Agent replied · 13 May 2025
Hi Ciara and Sam
Many thanks for your excellent 5 star review and kind comments, we were delighted to handle the sale and hope all goes well in your new home.
★★★★★ 5/5
GoogleWe couldnt have asked for a better agent to sell our house. A truly professional service we were impressed with their attention to detail. From their top class Valuation service conducted by Henry. Excellent Asking price which we surpassed within 10 days sale agreed. Their professional brouchers and great team Danielle, Claire, Natalie and Luke on Photos. All together delivered the best service for us to the end.
Thanks
Paul & Sylvia
Red · 27 July 2024
Agent replied · 26 August 2024
Hi Paul and Sylvia
Many thanks for your excellent 5 star review and kind comments. We were delighted to handle the sale for you and hope all goes well in your new home.
★★★★★ 5/5
GoogleVery professional, the whole team did a great job of selling our house , especially Jodie and Henry. They weren’t the cheapest quote we got but we went with them as Henry took great interest in our house and made us feel at ease we’d get the price we wanted. Jodie took over the for the viewing and bidding process and we couldn’t fault the work she put in. She also kept us informed every step of the way without us prompting. She very quickly secured us a buyer for over the asking price so well worth paying extra for the service. I would recommend them to anyone thinking of selling .
Stephen · 18 October 2023
Agent replied · 14 June 2024
Hi Stephen, many thanks for your excellent 5 star review and kind comments, we were delighted to handle the sale of your property and hope all goes well in your new home, best wishes and good luck.
★★★★★ 5/5
GoogleExcellent experience with Henry Graham Estate Agents Lisburn! The team was professional, knowledgeable, and very supportive from start to finish. They made the whole process smooth and straightforward, keeping me informed every step of the way. I’m really pleased with their service and would highly recommend them to anyone looking for a reliable estate agent.
Abujour · 2 April 2026
Agent replied · 16 April 2026
Hi Abujour, many thanks for your excellent 5 start review and kind comments, we were delighted your purchase went well and hope all goes well for you in your new home.
★★★★★ 1/5
GoogleVery Disappointed by the service in which me and my fiancé Magdalena have been treated. Made us feel like we were criminals, or trying to adopt a small child. Rachael Stewart who was handling our case/attempt to rent a house asked our guarantor for three years of payment details of his own business. Since when has a guarantor ever have to be asked of such extensive and personal aggressive questioning? More than ten attempts to contact Rachael was answered by a more pleasant young lady by the name of Sonia I believe. Rachael was either off sick, on her lunch break, not able to take the call right now. Or out on call herself, I drive myself and Magdalena to work each day which takes us three hours. All we wanted was somewhere closer to work and a quiet and peaceful happy life. We even drove and went out of our way to meet with the owners of the house. And they seemed to think we we're a perfect match for their property. The next few days from then the house was let agreed to us. Let me make this perfectly clear to anyone reading this we gave every single document that should ever be needed to RENT not BUY a house but it was never enough. The stress we went through over this was to the extent that we decided not to rent this property one week before the move. Good Luck to anyone in the near future who has to go through what we have. You have wasted the most valuable thing in our lives and that is our time. The only reason we're giving Henry Graham Estate Agents one star is there is no option to give you zero stars.
Best of luck to the homeowners.
David · 15 June 2023
Agent replied · 14 June 2024
Dear David Michael Savage
It is regrettable that your application has not been successful however, you and your fiancé’s conduct and behaviour during the process did not provide us or the owner with confidence in your application.
On behalf of our landlord client, we have an obligation to verify the prospective tenant and their guarantor, unfortunately your guarantor was not prepared to provide sufficient basic information to satisfy the owner and our referencing service.
As you are aware, your inability to fulfil parts of the application process and lack of compliance led Rachael and the owner to have concerns.
None of our requests were unreasonable or unique to your case, we ask all tenants to provide the same information and we have never had any tenant complain about our processes. In fact, to the contrary, our various tenants and landlords are very satisfied with our services.
★★★★★ 5/5
GoogleI recently sold my property with the amazing team at Henry Graham Estate Agents. From the start of the process through to completion the whole team and in particular Danielle were super responsive with great overall communication and timely updates. A huge thank you also to Simon. Highly recommended and if I plan to move again you will be my go to Estate Agents.
Dara · 16 May 2024
Agent replied · 14 June 2024
Hi Dara, many thanks for your excellent 5 star review and kind comments, we were all delighted your sale went well and wish you all the best and good luck in your new home
★★★★★ 5/5
GoogleSuch a pleasure to work with Henry and the team. We just went through a purchase and sale and they made the whole process so easy. Very good with communication and really felt they had our best interests at heart. Really honourable and trustworthy. I would wholeheartedly recommend them above all others.
Rachael · 2 April 2026
Agent replied · 16 April 2026
Hi Rachael, many thanks for your excellent review and kind comments, we were delighted to handle your sale and purchase and wish you all the best in your new home
★★★★★ 5/5
GoogleWe received an absolutely fantastic service from Claire and the team at Henry Graham Estate Agents.
Throughout the entire process Claire and the team were always on hand to explain and help with any questions. They really went over and above to make sure the journey to securing our new dream home was as smooth as possible.
We would highly recommend Henry Graham Estate Agents to anyone looking to sell or buy a home.
Shane · 15 June 2023
Agent replied · 14 June 2024
Hi Shane many thanks for your excellent 5 star review and kind comments. We were delighted to sell the property to you and wish you all the best and good luck in your new home
★★★★★ 5/5
GoogleRecently finished a rental through Henry Graham. Tracey was very professional and quick to sort any issues that we had.
Adam · 2 October 2025
Agent replied · 23 October 2025
Hi Adam, many thanks for your excellent 5 star review and comments, we hope goes well with your onward move.
★★★★★ 5/5
GoogleI recently sold my house in hillsborough with Henry and his team and really cannot rate them highly enough. The amount of attention to detail and feedback they provide is very reassuring through a difficult process.Special thanks to Danielle for her patience throughout the sale.
John · 13 September 2024
Agent replied · 26 August 2024
Hi John, many thanks for your excellent 5 star review and kind comments. We were delighted to handle the sale and all went well. Best wishes and good luck with your onward move.
★★★★★ 5/5
GoogleRecently sold my first house and purchased a new property using Henry Graham for both. I delt with several members of the team throughout the process and they were all extremely helpful and informative. Any queries, problems or concerns I had a long the way were listened to and dealt with very quickly. Danielle in the sales office went above and beyond to chase up anything needed to complete within the time frame we wanted, she was an absolute pleasure to deal with and kept me sane during a very stressful process. I'd have no hesitation to recommend or use Henry Graham again.
Meghan · 22 February 2025
Agent replied · 11 April 2025
Hi Meghan
Many thanks for your excellent 5 star review and kind comments, we were delighted you move went well and we wish you every happiness and good luck in your new home
★★★★★ 5/5
GoogleWe both bought and sold a property recently with Henry, Claire and the team and at every stage they were fab.
Professional, supportive, honest and calm across both processes we would have been lost without them.
No big sales pitches, just honesty, patience and genuine care shown.
Could not recommend working with Henry enough to others and hope to again in our future.
Cara
C · 15 June 2023
Agent replied · 14 June 2024
Hi Cara, many thanks for your excellent 5 star review and kind comments. We were delighted to handle the sale for you and hope we can be of assist again in the future.
★★★★★ 5/5
GoogleMegan was the estate agent for the vendor we purchased the property off, meaning we personally didn’t pay for her services but I feel I need to leave a review and give credit where it’s due. During our mortgage process Megan definitely relieved a lot of our stress through her way of explaining what could typically be happening in the background.
This wasn’t Megan’s job. As we weren’t her client there was no expectations for her to give as many courtesy calls as she did but it’s very clear to me she is very personable, friendly and professionally and through these check in calls my partner and I think very highly of Megan, appreciating her a lot.
We’ve only bought our house and love it but if we ever decide to sell we’ll be checking in with Megan!
Thank you!PositiveResponsiveness, Professionalism
Darren · 15 June 2021
Agent replied · 14 June 2024
Hi Darren
Many thanks for your excellent review and kind comments. We are delighted the sale completed and wish you every happiness and good luck in your new home.
★★★★★ 5/5
GoogleStaff members are very helpful, especially Megan did a great job. I'm very lucky for the right Estate agents because the way shot photographs of the houses on their website page, one of them my dream home and it came true! It took my 2 and half months to get the keys ready to open the door. I had amazing experience with them. I would give my recommendation to anyone should contact this agent. Thank you so much ❤️🙏🏡🍾PositiveResponsiveness, Quality, Professionalism, Value
Paula · 15 June 2021
Agent replied · 14 June 2024
Hi Paula, Many thanks for your excellent 5 star review and kind comments, we were delighted to handle the sale of your property and hope all goes well in your new home. Best wishes and good luck for the future.
★★★★★ 5/5
GoogleI cannot recommend Henry Graham Estate agents enough.
Following having a difficult encounter with another estate agent I contacted Henry. Henry listened completely to my concerns and offered advice. Initial advice was to give more time with other agent and make them aware I was in contact with other agents and then recontact.
This I thought shown great integrity and not your usual "cut throat" approach what can been seen within this industry to try to get clients.
Upon meeting Henry he communicated very well spoke about what features should be highlighted on the sale of my house.
Throughout the whole process I had regular communication via email and phone with staff in the office, especially Gail. I was kept informed throughout.
I really can not recommend Henry Graham Estate agents enough.
My only regret is not using them first!
Thank you for everything
Kerri-Marie
Kerri-Marie · 15 June 2020
Agent replied · 14 June 2024
Thank you so much for for your excellent review and kind comments. We were delighted to sell your house and wish you every happiness and good luck in your new home.
★★★★★ 5/5
GoogleVery pleased to recommend Henry Graham. Our sale was handled by the Lisburn Office and from the very outset when we met Simon who impressed us with his professional friendly approach and local knowledge based valuation, excellent sales particulars of our property and early agreed sale with regular contact and updates from Gail, Jody and the team in the office. Also received a follow up call from Henry asking how the move went and thanking us for instructing them. We appreciate all your assistance during the sale through to completion. Thank You.
Debi · 15 June 2020
Agent replied · 14 June 2024
Hi Peter and Debbie, Thank you so much for your excellent review and kind comments, we were delighted to handle the sale of your property and you were pleased with the service we provided. Best wishes for your onward move.
★★★★★ 5/5
GoogleWe sold our house with Henry Graham Estate Agents in March - we received a full asking price offer within 48hours. Henry Graham & Danielle were both excellent throughout the process of selling our house - we would highly recommend them!
Hannah · 15 July 2024
Agent replied · 26 August 2024
Hi Hannah, Many thanks for your excellent 5 star review and kind comments, we were delighted to handle the sale and that all went well for you. good luck and best wishes in your new home
★★★★★ 1/5
GoogleI was extremely disappointed with my experience with this estate agent. As a first-time seller, I was relying on their expertise to guide me through the process. After consulting a few other agents, Henry Graham provided the highest valuation for my property. Driven by the potential for a higher sale, I accepted their offer, not realising the difficulties that awaited.
It became clear that the house had been overvalued simply to secure my business, and as a result, it sat on the market for six months without any serious interest.
Despite having at least one viewing per week during those six months, no offers materialised. Many of the so-called potential buyers either didn’t have their own properties listed or seemed to be wasting both my time and theirs. It was baffling to have a steady flow of viewings without a single bid.
After months of frustration, I reached out to the valuer, only to be advised to reduce the price by £10k. Not only was I shocked by the suggestion, but I was also taken aback by his condescending attitude, as he attempted to make it seem like I had insisted on the original price. In reality, I had trusted his recommendation, which ultimately led to this challenging and disheartening experience.
I was left incredibly disappointed and frustrated, ultimately having no choice but to switch to another estate agent on the same street. Their excellent service led to my house being sold within a month, and they truly earned my five-star review.
Just to note,when I decided to cancel my contact I was repeatedly told, at least four times, by the valuer, in a condescending tone, that if I switched to another estate agent and a buyer who had previously viewed my property through Henry Graham ended up purchasing it, I would have to pay full commission to both Henry Graham and the new agent. So, be aware of this if you realize you've made the wrong choice and decide to switch agents after months of wasted time.
Update: My original review remains accurate, and it's disappointing that you're attempting to shift the blame onto the customer yet again.
Regarding the comment below, it seems there's a misunderstanding. Your "whiz-kid" valuer actually appraised my property at between £210,000 and £220,000. While I mentioned having my home valued, I never disclosed the figure provided by the other estate agent. I trusted your valuer completely, without any pressure, to provide an honest appraisal that would help me sell my family home.
Had your company delivered the service it promised, I wouldn’t have had to switch estate agents.
I would not recommend this estate agents there is a better one a few doors up.
K · 12 November 2024
Agent replied · 25 October 2024
Dear KL
Your review is both incorrect and misleading.
Our original valuation for your property was £200,000 to £210,000 with a recommended asking price of £209,950 and maybe at a push it could reach £220,000. You advised us that you had two other valuations quoting £210,000 to £220,000, subsequently, you asked us to try the market at £219,950 on the understanding that this was the top end of the valuation range.
Given that your property has now sold within our original valuation range it confirms that our advice was highly accurate and we did not overprice the property as you have stated.
We did get a good response and 16 viewers. We do not discriminate or refuse viewings if a customer has a property to sell, furthermore, you would not have wanted us to put potential buyers off. Whilst some of the viewers said they were interested, the general feedback was that some of the rooms were too small. We did recommend a price reduction, however you would not agree to this.
It is not surprising that your new agent criticised the asking price of £219,950 as this is easy to do with hindsight and often used by agents as a means to reduce the new asking price, which they did and subsequently the property sold. Had you agreed to allow us to reduce the asking price you could have saved a lot of time and the unnecessary inconvenience and the cost of changing agents.
★★★★★ 5/5
GoogleI just wanted to thank Henry Graham and in particular Danielle for selling out house and helping us purchase our new home. Danielle handled the sale of our house and she was an absolute star from start to finish, I really can't thank her enough for all her help .. highly recommend 👌 …
Annalee · 15 June 2023
Agent replied · 14 June 2024
Hi Annalee, many thanks for your fantastic 5 star review and kind comments. We were delighted to handle the sale of your property and very pleased that your purchase went ahead as planned. Best wishes and good luck in your new home.
★★★★★ 5/5
GoogleI was more than happy with the advice and service from the team at Henry Graham's. I would highly recommend them to anyone in the area.
Emma · 2 April 2026
Agent replied · 16 April 2026
Hi Emma, many thanks for your excellent review and kind comments, we were delighted to handle the sale for you and glad all went well.
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