Trusted Agent profile · Lincoln, Lincolnshire
★★★★★
179 reviews across 1 platform
44-45 Silver Street, Lincoln, Lincolnshire, LN2 1EH
Your Move's office in Lincoln, Lincolnshire, at 44-45 Silver Street, is rated 4.0 out of 5 across 179 reviews on 1 platform, including 179 Google reviews rated 4.0.
Every review we hold for the Lincoln office, from every platform, shown as written. First names only.
1/5
GoogleWorst real estate company I've ever seen. I wrote to them 2 times on rightmove to rent a house and they never answered, so I called their office and someone told me “my colleagues in the rental department are at lunch right now, they will call you when they get back” and they never called back. I tried to contact them many times for 2 weeks for the same house and in the end I could not reach them even once.
1/5
GoogleAfter letting through Your Move for nearly a decade the service over the past year has been appalling. Have had to chase when payments are everdue, maintenance and credit control departments are handled by offsite call centres, and communication is awful.
Hello Jeremy, We are sorry to read your review, this is not the level of service we expect to give our customers. Please be assured that any and all feedback is valued by Lincoln Branch. We will be certain to pass on your feedback to the appropriate teams involved. If you have any further queries please give me a call on: 01522 513315 or lincolnlettings@your-move.co.uk. Kind regards, Lincoln Branch
5/5
GoogleExcellent experience using your move for a house sale. Jack from your move Lincoln kept us informed every step of the way, couldn't have asked for a better service for a smooth house sale. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
4/5
GoogleI have found my new flat in Lincoln through right move. The agency is good, but there are some issues as every other agency does. They were attending my calls and providing information (some times they used to provide the same info which is annoying). Overall I can say it is a decent agency and will support you but you need to have lot of patience when it comes to agreements and all.
1/5
GoogleShambles of a letting agent. Moved out start of march. Took them until the first week of April to complete checkout, and get quotations for "work" Upon which they tried to charge for things we made them aware of during the tenancy and they failed to act upon. The rear garden was overgrown slightly due to the torrential rain suffered practically the entire 2 weeks before the move. We were quoted 150 including disposal of waste, Your Move thought acceptable to charge £850 for that, dirty oven and a rug doctor. I would not recommend at all. They are a nightmare to get hold of, I'm sure their email system isn't capable of sending outgoing emails, nobody answers the phone and then they try to rob you of your deposit on end of tenancy. Needless to say this amount has been contested, and more accurate quotations provided for the "work" they have suggested needs doing. Go elsewhere, literally anywhere else for your letting or estate agency needs.
5/5
GoogleExcellent service from Ella. Incredibly professional with a high level of service from a landlord's perspective. Very proactive and certainly have a good level of understanding of the letting market in the area.
Thank you for your review Miles, we are glad you are happy with the service
1/5
GoogleAvoid this company at all costs! Rude, unresponsive and you have to chase them for EVERYTHING. Don’t waste your time.
Hello Lucy, Thank you for taking your time to leave us feedback. Having reviewed the file, I can see my colleague has been responsive to your queries. We take customer satisfaction very seriously at Your Move, therefore regret that this was not your impression. Please give the office a call on 01522 513315 so we can discuss this further and help to resolve any issues. Kind regards, Your Move
5/5
GoogleElla Bean of the Lincoln office has been dealing with all the maintenance queries for the house I own that is managed by Your Move. She has been wonderfully efficient and helpful, putting my interests as the landlord to the fore. She has a friendly disposition and responds well to all requests. She is an asset to the firm.
5/5
GoogleYour Move Lincoln helped me every step of the way through my purchase to completion. all the staff, but particularly Rosie, went above and beyond and I couldn't fault the service I received. I am very happy that I chose Your Move Lincoln as my Estate Agents
5/5
GoogleExcellent experience, really friendly and fast customer service from the whole team. Ella was great at helping me through the moving process and made it a breeze! 🙌 …
5/5
GoogleI have used Your Move Lincoln for 3 years to manage my property. They are always helpful, very professional and prompt to reply to emails. A special note must be given to Martyn in this office, he has always gone way above and beyond to contact me and help me with any problems i may have had.
Thank you very much for your kind review, Ben, I have shared this with the lettings team!
5/5
GoogleYour Move were very good especially Kelly who kept us informed and chased things up during our sale.Anita and Ryan were also good. Would recommend them.
5/5
GoogleAt the beginning of March I asked Your Move to value my property with a view to selling. From Adams first visit it was clear I had made a good choice. From valuation through creation of the virtual tour and brochure it was professionally handled and executed. One month later I have accepted an offer on my property! I am absolutely delighted with their performance and the courtesy shown to me. Great job!
5/5
GoogleWe was looking to move to lincoln, came across a house in the right area. Our rep was Beth at the lincoln office, she was very professional, helpful and very friendly with a cheery smile, she kept us updated every step of the way. The move went very smoothly with no hiccups.PositiveProfessionalism
Thank you for your 5 star review, Mark, I have shared this with Beth in the lettings team! Martyn, Lettings Manager.
1/5
GoogleAppalling!!! My wife recently up loaded a review to this site regarding our sons experience with Your Move and their staff which has been taken down, so here we go again! Adam, our son and his friend Dan have rented a flat through this company, they got the keys on the 31st of August. The same afternoon in fact within a couple of hours of collecting the key Adam had phoned them to complain about the condition of the flat. You can view the photo's and decide for yourself if this flat is as described on the inventory “of average domestic cleanliness”. After numerous phone calls seemed not to be making any impact, the photos were taken into the Your Move office and shown to Martyn, the Lettings Manager, who agreed that the condition of the flat was unacceptable and said he would get it sorted, this was on the 3rd of September. We are now a over 4 weeks on and countless phone calls and nothing has been cleaned, repaired or changed. I have had to start visiting the office (so far twice this week plus a phone call) I'll be going in again this morning. Although everyone in the office agrees with me that it is unacceptable both the condition of the flat and the time it is taking to get it sorted, not one thing has been done. The oven is so filthy it is unusable, so no cooking in a month, the cooker hood is dripping grease, the dish washer has so much rotting food and filth in it that I'm unsure if it could ever be cleaned and put back into use, the carpets are stained, a king size bed frame that the Auditor had described as having a “couple of scratches on the headboard” is propped up on bits of cardboard as the centre legs and a cross-member are broken. Both bathrooms were disgusting, but the cleaner I got in to start the cleaning got to them before I had taken pictures. She point blank refused to touch the oven, the hood and the dishwasher but did get about 2/3s of the general cleaning done, this took 14 hours of hard work and she said that even after cleaning both bathrooms twice she had not managed to remove all the limescale and general filth that was in every crevasse. The Dyson shows what was vacuumed up in one bedroom All the photos were taken before Adam or Dan moved in. Looks like 15 photos haven't loaded, sorry, it may make it hard to imagine the condition of this flat when let.
1/5
GoogleHorrendous communication and missed viewings. Don't know how anyone manages to sell a house through them. After seeing a house we liked that was marketed by your move I called up to be told I couldn't have a viewing due to my house not having an offer accepted on it yet. I asked for a viewing for the following week when I was confident we would have had offers and they said they would speak to the vendor and be back in touch. I did not hear back from them at all. Within 4 days we had an offer on our house. I am still waiting for a phone call back from them about the house in Skellingthorpe. And that was over 2 weeks ago now. I would definitely not want them marketing my property as I would have missed out on so many viewings due to lack of communication and ridiculous rules about when a buyer can view the house.
1/5
GoogleAbsolutely dreadful experience with Lincoln Your Move. Dreadful ‘professional photography’ and poor attitude from staff, especially Anita Cragg.
5/5
GoogleWe had a limited time to get in to a new house and Jack was excellent he kept us informed and got us in to the new house with time to spare. Would recommend using them.
5/5
GoogleJust moved into my new house with my partner and they have been a godsend especially Luke. Loving the new place and the support from your move
1/5
GoogleDay light criminals, If I could rate no star I would! We received an email two weeks after handing our keys in to tell us that the house needs sanitising and a full clean for a french bulldog (which we never had) they charging us for this and things such as window cleaning and maintenance of the garden but In the same breath are trying to charge us for the emptying of our garden waste bin due to our fresh garden maintenance. We freshly painted the house before handing the keys back and deep cleaned the house. We took pictures before leaving! We were handed over to this company after handing in our notice. They lost our notice and told us that we have never formulated a written notice, thus making us pay till the end of the lease (an extra month) Attached you will find pictures of the house they say is inhabitable and the garden which they say is in need of a full over haul!
5/5
GoogleRyan in valuations was top quality with his professionalism and talked us through the journey of selling process. TOP DRAW service Dani in sales was always professional and kept us updated on our sale every few days and was able to answer any questions efficientlyPositiveProfessionalism
Thank you, Simon, for your very kind words, I'll make sure Dani & Ryan receive this feedback!
5/5
GoogleThe best service from start to finish, couldn't have chosen a better company for our first house they really did make everything perfect. When it comes to buying a house to with Your Move, the team is absolutely amazing.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5 star review, George! It was a pleasure to help you in finding a suitable property!
1/5
GoogleWORST most unprofessional organisation! One disaster to the next! They "lost" paperwork, didn't fix our problems when we had them until we repeatedly chased them too. They claimed to have a fully managed service which was totally not the case! They passed everything off to our landlord Karl Long (avoid at all costs) who turned up unannounced repeatedly throughout our tennacy. His wife Lisa handled our check out (breaking contract) and was aggressive, abusive and rude! We have rented a couple of times before and NEVER encountered such an awful experience. This is the tip of the enormous iceberg as far as our tennacy goes which included our car window being smashed by Karl's gardener and then badly repaired by his mate!! If you like an invasive landlord, lossing money and bad service then use your move and Karl long! I've never wanted to leave a bad review but I feel it's my duty to help others avoid such a traumatic experience!
5/5
GoogleI have rented property through Your Move before and other letting agents in the Lincoln area. I can tell you that the staff here are a pleasure to deal with at every step. The staff are informative, friendly and very efficient. I can not speak highly enough of the levels of professionalism. I had a broken toilet and a garage door that wouldn't close. Both issues resolved very quickly. If your thinking of renting in the Lincoln area, give Meg or Jack a call. Top notch all round, a big thumbs up from me 👍👍👍
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Your Move's Lincoln office has 179 reviews across 1 platform: 179 on Google.
Your Move Lincoln is rated 4.0 out of 5 across all 179 reviews, and 4.0 out of 5 on Google from 179 reviews.
Your Move Lincoln, 44-45 Silver Street, Lincoln, Lincolnshire, LN2 1EH.
