Trusted Agent profile · Lincoln
Verified
★★★★★
506 reviews across 1 platform
29 Silver Street, Lincoln, LN2 1AS
Mundys's office in Lincoln, at 29 Silver Street, is rated 4.3 out of 5 across 506 reviews on 1 platform, including 506 Google reviews rated 4.3.
Every review we hold for the Lincoln office, from every platform, shown as written. First names only.
5/5
GoogleSonya and Denise were lovely estate agents and had a great viewing
Hi Lauren, we really appreciate you reaching out and I’ll make sure to share your feedback with the team! It’s always great to see our viewing representatives acknowledged for the great job they do. Kind regards, Eddie
5/5
GoogleWe recently bought a house through the agency, and we are very pleased with the professionalism and fast service that the staff provided us and when I say staff I mean a specific person with whom I am completely satisfied. I don't know the lady's name but she works in the office in Lincoln and when you enter she is there right across from the first desk I have never met a more radiant person. Thank you to her and the rest of the team for the help they provided us.
5/5
GoogleJess is so incredibly supportive and so approachable. No question was too silly, no request was too much, she was absolutely amazing from start to finish and she’s kept me sane
5/5
GoogleJessica Bell was outstanding, helpful, friendly and totally understood our needs. The service and advice we received was first class 5*+ Her communication was excellent and she was with us the whole way through the process. Nothing was too much trouble
5/5
GoogleDealt with purchase of my house. Charlotte Lloyd was at all times helpful, friendly and professional. Thank you.
Hi Audrey, that’s great to hear, thank you for sharing! Warm regards, Eddie
1/5
GoogleI wish I’d read these reviews a year ago, I would never have got involved I renting from them. I moved into the property after 3 people moved out (within days of them leaving) the inspection report was sent to me but there was quite a bit not shown on it, broken parts of the fridge, dirty cabinets in the kitchen, broken lamp shades in the hallway (well missing fixings actually), rusty towel rail, mould around the bath, broken bath facia to name a few, I sent the photos in on day 1. I spent the first day cleaning cupboards and removing cotton wool from the window ventilation. A year on, I spent a week cleaning the place had all the carpets cleaned and left the place better than I found it! I had rugs down and never entered the house without removing my shoes, I kept the place better than if it were my own, I’m a 62 year old bloke who works 4 12 hr shifts and when I’m not working I’m out Touring the uk and Europe on my motorcycle so I was very seldom at home. I was warned a few months back that Mundy’s have a habit of withholding deposits and making unwarranted charges, but I thought that would happen to me, they inspected the property 3 times during my 12 month lease and never once Meade any concerns about the condition. Nearer the end of my tenancy I made a complaint about how they had left the property after a planned viewing (I wasn’t there) they left every light on, every door open and the patio doors were left unlocked!! I actually moved out 10 days earlier (with all cleaning done) but it took them 12 days to do an inspection, the inspection was not a like for like inspection to the one when I moved in, despite their claims it was (strange how I cannot access the property file though to prove it) anyway it was a damming report regarding cleanliness which I wasn’t absolutely livid about, I was blamed for the light shades being broken and a missing fire remote! I did challenge the report but found out it was done by one of the partners of the company so that was a waste of time! I could go on for hours but I urge you to read the 49% of 1 star reviews and steer well clear!!!
1/5
GoogleCalled to let them know that a viewing on the property I'm letting (landlord is selling) would not be viable on Friday due to resting for a nightshift and that I would be happy to re-areange (I was planning to suggest saturday or sunday); the tone of the operator instantly switched from friendly to annoyed and I was told that they would look into re-arranging. Fast forward to today and a family turned up for a viewing followed by an agent from mundys who claimed I never told them today would not work, that nobody had told him anything and then further proceeded to guilt trip me by telling me how the family had come from far away. I understand that recently I had been hard to reach due to being in hospital after a mental health crisis and suicide attempt, however if this is how Mundys plans to operate then I shall ensure I recommend nobody use their services in the future. I have never had such audacity from my current letting agents, who have been amazing for the entire 6 years I have been with them. I should also mention that I had advised them early on that I would be hard to reach h if they called in the morning on weekdays due to working nights, however they frequently choose to call first thing when my phone is off, which has made me less willing to return the contact at times.
5/5
GoogleWe sold our property recently through JP Brimelow and are extremely happy with how Charlotte, our contact guided us though the process and made the whole sale as stress free as possible, with regular check ins, advice and fantastic communication throughout. I’d certainly recommend them if you are looking to buy or sell in Manchester.
Hi Ali, thank you so much for the fantastic review! We’re really glad everything went smoothly and that Charlotte was able to help make the process stress free, I’m delighted to be able to pass on your kind words. Warm regards, Eddie
1/5
GoogleMum bought a park home through Mundys. It was a total fiasco, they didn't even get proof from the seller that they owned the property! The park site suggested to us to ask for some as the previous owner had thrown all paperwork out before he died. The sales team don't know what they're doing, and the sales negotiator Claire is clueless. Avoid at all costs.
5/5
GoogleSonia and Denise were both excellent!
Hi Evan, thanks so much for getting in touch and I’ll be sure to pass that on to the team! I’m always really pleased to see our viewing reps recognised for their professionalism. Kind regards, Eddie
5/5
GoogleCharlotte and Danny were brilliant in helping me sell my flat.
5/5
GoogleHandled the sale of my property superbly. Kyle and Charlotte in particular were excellent, providing regular communications throughout the sale process, keeping up momentum and ensuring all parties were kept in the loop. Made a stressful process much calmer and easier! Thank you!
Thank you so much for your fantastic feedback. We’re delighted to hear that you felt the sale was handled superbly and that Danny and Charlotte kept everything moving with clear, regular communication throughout. Keeping all parties informed and maintaining momentum is so important, especially during what can be a stressful process. It’s wonderful to know we were able to make the experience feel calmer and easier for you. Thank you again for your kind words and for trusting us with your sale. Many thanks, Eddie
2/5
GoogleWe had a number of issues during this sale process. 1. We felt the property was over valued by Mundys, by £10k leading to a loss of sale during the first weekend of viewings from a no chain cash purchaser. As a result it took another 6 months to sell the property at a reduction of £5k from the initial offer incurring significant additional costs and losses of circa £7k. 3. We had problems on two occasions with Mundys staff using the toilet which we then had to clean. We spoke to. Indy’s about this on both occasions. 4. We received complaints directly from the purchasers regarding poor service levels at viewings. This included being rushed with only 15 minutes allowed in the property. Not being able to answer any questions and refusal to pass on our contact details to answer those questions. They concluded that “Mundys in no way helped to sell the property” As a result we arranged a separate viewing with the purchasers and spent over an hour with them at the property to conclude the sale.
5/5
GoogleVicki was amazing from start to finish and the sale very nearly collapsed but Vicki got it back on track
5/5
GoogleHad a great experience so far - Eddie, Katie, and Lauren have all been super helpful, responsive, knowledgable, and friendly. Always feel like the team are on hand should I need anything, and they’ve made the process up to now really smooth. Thank you for all your help!
Hi Andrew, so pleased to hear that and hugely appreciate you taking the time to share your feedback. The flat is simply beautiful and we look forward to getting a great result for you in the coming weeks! With best wishes, Eddie
5/5
GoogleRecently had help from Alex at Brimelow regarding selling my flat. Selling property is super stressful, which is why people as informed, friendly and efficient as Alex should be recognised for how good at their job they are. Thank you again, Alex.
Thank you so much for your kind words! I’m thrilled to hear that Alex was able to make the selling process feel more informed, friendly, and efficient, we know how stressful selling a property can be. Your recognition of his hard work means a lot, and we’ll be sure to pass your thanks on to him. We’re so glad we could support you and appreciate you taking the time to share your experience! Many thanks, Eddie
5/5
GoogleExcellent experience buying through this company - Chorlton Branch. As a solo buyer, I really appreciated how smooth and straightforward everything felt. Communication was clear throughout, and the whole process was handled extremely professionally and with a personal touch by the wonderful Charlotte, which made it far less stressful than I expected! Maria Smyth
5/5
GoogleWas in touch with the Chorlton branch regarding a valuation for my property. Got a prompt reply the following day. Great service and friendly staff
Thank you, Irans. We look forward to working with you and making the next steps on your journey a success. Many thanks, Eddie
1/5
GoogleDon't use. After a year of 'purchasing' a property, where the exchange did not take place on theagreed date, and buyers stringing us along for another 6 months, with the estate agent not providing updates and then finally to cap it off the sellers pulls out and the estate agents don't have the decency to call but rather choose to hide behind an email. If you want to lose money and time choose Mundys!
5/5
GoogleI used JP Brimelow for my house purchase. They were incredibly efficient with everything I asked of them, always answered the phone and emails. Outstanding service
Thank you so much for your 5-star review. It’s really appreciated. I'm delighted to hear that you found the team efficient and easy to deal with, and that communication was clear throughout your purchase. Making sure calls are answered and queries are dealt with promptly is something we take real pride in. Thank you for choosing JP & Brimelow, and we wish you all the very best in your new home. Kind regards, Eddie
5/5
GoogleA truly excellent service, Rachel went above and beyond to get a complex chain over the line. It made all the difference.
5/5
GoogleI both bought and sold through JP Brimelow and found the service Charlotte gave excellent. It wasn’t a straightforward transaction as the chain collapsed lower down a couple of times but Charlotte helped hold the process together and get everything back on track.
Hi Michael, thank you for sharing your experience. We know buying and selling isn’t always straightforward, so we’re really happy to hear Charlotte was there to help navigate the bumps in the road and keep things moving. Really appreciate you trusting us through it all! Warm regards, Eddie
5/5
GoogleWe used Jess for our Mortage she was amazing from start to finish ! She kept in contact at all Times with us !! Can’t thank her enough !! Jess is amazing at her job
5/5
GoogleI sold my beloved first home with JP Brimelow and they were super professional, accountable, responsive and easy to work with throughout the whole process. I was helped by five or six team members - each a specialist in their section of the …
Hi Alannah, thank you so much for your kind words! It was a pleasure helping you through the sale. We’re so pleased to hear the team made the process smooth for you, and I will make sure your comments are passed to Carole. Wishing you all … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Mundys's Lincoln office has 506 reviews across 1 platform: 506 on Google.
Mundys Lincoln is rated 4.3 out of 5 across all 506 reviews, and 4.3 out of 5 on Google from 506 reviews.
Mundys Lincoln, 29 Silver Street, Lincoln, LN2 1AS.
