Mount & Minster LLP Lincoln reviews

★★★★★ 1/5

Google

Everything was ok until we viewed a property to rent. The first hurdle was that they wouldn’t let us view the property for a week which seemed long considering this property had been reduced so clearly the client wanted someone in ASAP. So eventually we had the viewing and then had a follow up call the next day from Ellen who politely left a voicemail as we had missed her call. I called back and the girl who answered said Ellen was out doing viewings so I could discuss the viewing with this girl. I explained it was nice but as we had a lot of furniture we would have to work out where to put everything. Within seconds of me saying that she said ‘Well we have someone else interested who’s putting an offer in’. I use to be an estate agent and you would always try get the best offer for the client. I’ve never known someone shut me down when I was considering the property. We probably would have offered over asking due to their being other interest as this was bottom of our budget. Their client has missed out on potentially getting a better return because of a rude staff member who doesn’t know how to sell. I hope for the companies sake that girl is a receptionist and not an estate agent because her figures must be shocking. If you’re looking to let your property here, don’t bother as there’s plenty of other estate agents that will go further for you.

Fleur · 25 October 2022

★★★★★ 5/5

Google

Excellent service from Mount and Minster. Always extremely knowledgeable, professional and friendly. Great communication throughout, with Ellen always keeping us updated. Thank you very much. Highly recommend.

Karen · 17 November 2025

★★★★★ 5/5

Google

We are grateful to Ellen, James and Ralph from Mount and Minster who have helped us sell our home. Their hard work, sound advice and professionalism has been solid. A great service, calm manner and exceptional support has been much …

Amelia · 17 June 2025

★★★★★ 5/5

Google

We can’t rate Mount & Minster Lincoln highly enough. From the the outset they were honest, open and surprising competitive on fees. We originally brought them in for a valuation along with 3 other agents. They appeared to be level above the others at a similar price. Dan and Ellen were very supportive in getting the house on the market and we had huge interest in the property from all over the country. They have navigated our sale through in a very uncertain time for the housing market, Ellen has been a great help in getting the sale complete. She has always been responsive to mails and phone calls and have helped with the buyers and the solicitors to smooth the process. We are 100% sure that we would recommend them to anyone looking to sell. A job well done !!!!PositiveResponsiveness, Quality, Professionalism, Value

Johnny · 25 October 2021

★★★★★ 5/5

Google

I have rented from mount and minster since October last year, they have been fantastic in ever sense. I asked to view the property and it was less than one week last that I had viewed and applied for the property. Application went through smoothly and quickly and I was then able to move into the property just a month after first finding it online. Then they were very friendly when I picked up my keys, everyone introduced themselves and told me what role they had to play in the company, who to contact if I needed repairs or if I had questions about rent, very warm and welcoming made me feel very comfortable. I noticed a few issues in the first week of living here that needed to be sorted in the house and they were dealt with very quickly. All in all they have been very helpful, professional and made me feel very comfortable with everything. I will happily rent another property from them again if I every need to move.PositiveResponsiveness, Professionalism

Rebekah · 25 October 2021

★★★★★ 5/5

Google

Ellen, James and their team were absolutely fantastic from start to finish when selling our house. From absolutely stunning photos, finding us a buyer quickly and giving fantastic advice and customer service throughout, they were fantastic - they even helped us chase up exchange with clear and timely updates on what the solicitors were doing. We would 100% work with Mount and Minster as estate agents on any further property sales, and would recommend them to anyone. Thanks again to the whole team!

Ben · 24 February 2025

★★★★★ 5/5

Google

Mount and Minster made it happen for us we bought this magnificent old priory. First class service.

Alan · 17 December 2025

★★★★★ 5/5

Google

Superb experience dealing with Mount Minster. A highly professional, no nonsense, approach which made for an efficient purchase. Highly recommend.

Kir · 17 November 2025

★★★★★ 3/5

Google

Pretend there posh rude

Wayne · 17 March 2026

★★★★★ 5/5

Google

We cannot praise enough the quality of professionalism and service that we have received from Meghan at Mount and Minster in Lincoln. During the whole process of marketing and letting our property, she has communicated regularly and answered our questions promptly. Nothing has been too much trouble. Thank you Meghan.

Sarah · 25 October 2023

★★★★★ 5/5

Google

Mount and Minster recently sold our property. They are an excellent professional organisation who couldn't do enough to help. Ellen was an absolute star, nothing was too much trouble and she has the patience of a Saint. A great experience from start to finish. Thank you the Mount and Minster Team.

Jerry · 25 October 2022

★★★★★ 1/5

Google

Terrible Company. All over you to start with promising you the moon -then nothing. Communication appalling. I was promised a call back at 4pm last Friday to discuss the way forward marketing my property and a week later I’m still waiting!! Phone messages left are never replied to. The same with emails.Pure bad manners and treatment of clients they want to make money from. Don’t touch them with a barge pole.

Nicola · 25 August 2024

★★★★★ 5/5

Google

I would like to thank Dan and the team at the Lincoln branch who helped me from start to finish with my purchase of an apartment in Lincoln. Also, when I was ready to rent the property, they were again extremely helpful. Many thanks, Mark Paterson.PositiveResponsiveness, Quality, Professionalism, Value

Mark · 25 October 2022

★★★★★ 5/5

Google

Thank you to Daniel for all his help throughout our property search. Despite us being on the buying side, so not engaging M&M ourselves, Daniel was very helpful throughout the few months we were viewing properties. Daniel arranged our viewings in a quick and professional manner and was a great intermediary between the vendor and ourselves.PositiveResponsiveness

Ben · 25 October 2021

★★★★★ 5/5

Google

We recently had shown interest in a property but our situation was complex, however Megan was most thoughtful and professional in dealing with with our situation the kindest regards. David and Linda.

David · 25 October 2023

★★★★★ 5/5

Google

James and Ellen are both extremely professional people, they communicate very well with both buyers and sellers. We were extremely happy with the number of viewings in the few months our house was on the market. Mount & Minster in our opinion are the right people to market your property.

Paul · 16 March 2025

★★★★★ 5/5

Google

House Sale - Ellen was always willing to help, went the extra mile to work through a complex & difficult chain. The process was extremely stressful, but we were extremely grateful for both the successful outcome & Ellens professionalism & friendly manner.

Kevin · 25 October 2022

★★★★★ 4/5

Google

Have found Mount Minster to be the best around Lincoln. Especially Megan with her great customer service. Nothing is too much work and will explain things clearly.

Bee · 25 October 2023

★★★★★ 5/5

Google

M&M took on the marketing of my late parents house and despite us unearthing a whole variety of issues, and our buyers needing to obtain planning consent where the planning Authority presented further hurdles we have finally reached a … More

James · 28 March 2025

★★★★★ 5/5

Google

I have had two dealings with the team at Mount and Mister, one very lately, on both occasions I found them to be very helpful and professional, both Dan and Ellen made my dealings much less stressful.PositiveResponsiveness, Professionalism, Value

M · 25 October 2021

★★★★★ 5/5

Google

Having recently used Mount and Minster to let and manage my rental property in Lincoln I cannot recommend then highly enough. The property was listed promptly and I was kept in the loop at all times with regard to viewings and subsequent successful tennant process, all again completed promptly. Ellen and other team members were always available to answer questions and help to obtain quotes and instruct tradesmen as needed helping to make the process smooth.PositiveResponsiveness, Professionalism

LAURA · 25 October 2022

★★★★★ 1/5

Trustpilot

Terrible lettings agent, avoid!

Terrible letting agent with an utter fake posh name. They sound and appear lovely on the surface but the staff and the way this company is run is appalling. Having rented a place in Lincoln for five years (I was a great tenant and left the place spotless) I did not expect them to try to take my entire deposit over things that were existing problems with the property when I had moved in. If took five months and a lot of work to get my money back via the deposit protection scheme. Not ok!

Samantha · 5 June 2022

★★★★★ 5/5

Google

We recently bought a house being sold through Mount and Minster. Ellen continuously went the extra mile to make sure we were kept updated on the progression of the purchase and was an integral part of finally achieving completion. She was so lovely and we are so grateful we had her to help us in the purchase of our first home!

Emily · 29 December 2023

★★★★★ 1/5

Google

Very amateur,I would not recommend this company,we discussed the advert for a rental property,they then put it up for the wrong price,friends of mine could not get a viewing,they called to ask me if I would accept tenants that could not afford the place & when I said I didn't want them to advertise the property anymore,they lied & said they had viewings booked but when I asked when for they admitted they didn't have any,dont waste your time with these amateurs

Marc · 25 October 2021