Mount & Minster LLP Lincoln reviews

★★★★★ 5/5

Google

I have used Mount & Minster in Lincoln for many years to manage my rental properties. They have looked after me and my properties fantastically. They always respond to any queries I have immediately and any issues my tenants have are dealt with quickly and efficiently. Communicate is fantastic and so friendly and new tenancies are always a smooth process. A special shout out to Di who I think of as a friend. I’d never use another agent. Happy tenants and a very happy landlord. Thank you!

Mel · 20 March 2026

★★★★★ 5/5

Google

We used Mount and Minster Grantham for the sale of our property and found a house to buy with them too. At each step of the way Ralph kept us informed and up to date, supported by Fran in the office. Ralph was realistic in his suggested selling price of our home and explained how and why this would work. Unlike other agents who price high and then reduce. Ralph conducted the viewings and I felt he really embued the merits of our home, pointing out useful attributes, whilst making informed comments on questions potential buyers asked. I believe Ralph's experience and qualifications make him a very capable and trusted pair of hands to place your house selling experience with. We reccomend him and the team 100% and cannot thank him enough for his success in securing a sale. For various reasons there was a gap between us selling and buying. But when we did buy we immediately found a suitable property with Mount and Minster. Having had such a positive experience with our sale we had no doubt that the same attention to detail would have been put into the marketing of the property we found and Ralph and Fran were once again a pleasure to deal with. Thank you Mount and Minster, your staff are the best and your property portfolio is too!

Fliss · 17 January 2026

★★★★★ 5/5

Google

Selling our much loved family home of 60+ years was such an emotional thing to have to do, but I can’t tell how thankful I was to have had the support and guidance from Ellen at Mount and Minster. Ellen was so professional and knowledgeable and so incredibly efficient in her communication with me, the buyer and rallying the solicitors etc and yet was so supportive and empathetic throughout are whole experience, from start to finish. Can’t thank her and Mount and Minster enough.

Sarah · 17 December 2025

★★★★★ 5/5

Google

Excellent service! Sold my Lincoln townhouse through M&M, Ellen Norris as the agent made everything very easy. Their advert for my house was very professional and eye catching, proved when I was able to accept an offer within a couple of weeks. Ellen was on hand to guide me through the whole process from start to finish making the whole process as stress free as it could be.

P · 17 December 2025

★★★★★ 5/5

Google

Mount and minster could not have been more helpful. They provide a brilliant service and are always Happy to speak to me. I highly recommend Mount and minister Many thanks to Diane and Duncan. Carl. B

Carl · 27 March 2026

★★★★★ 1/5

Google

I had a very disappointing experience with this estate agent. Communication throughout the process was extremely poor, I often had to chase for updates and rarely received clear or timely responses. Customer service was equally lacking. The team came across as unhelpful and dismissive, which made an already stressful situation even more frustrating. Unfortunately, there was also a noticeable level of arrogance in the way they dealt with enquiries, which is not what you expect when dealing with professionals in this industry. Overall, I would not recommend this company based on my experience

Martin · 10 April 2026

★★★★★ 5/5

Google

An excellent experience with the team at Mount & Minster ,in particular Ellen provided an excellent service whereupon we could reassuringly delegate all viewings and the attendant admin . well done and thank you

Derek · 17 March 2026

★★★★★ 5/5

Google

The best estate agents in Lincolnshire! Mount & Minster were instrumental in our move from Oxfordshire to Lincoln, finding us a property that fit our needs perfectly. Their communication is second to none; they are always a phone call away and act as the perfect, genuine link between tenant and landlord. After a disappointing experience with another company, we returned to Mount & Minster and they sorted us out immediately. Di is an amazing person who has provided world-class service since day one, we’ve felt like valued clients from the very beginning. If you’re looking for a property in the area, look no further. They are the best you could ask for!

Essie · 27 March 2026

★★★★★ 5/5

Google

I would highly recommend Mount & Minster. From the very beginning the team was professional, responsive and easy to deal with. Communication was clear and timely, and any questions I had were answered quickly. The property was exactly as described, and everything was handled efficiently which made moving in much less stressful. Nothing is too much of an issue and is sorted straight away. Overall, I would definitely recommend Mount & Minster to anyone looking to rent. A reliable and professional service with lovely friendly staff. Thank you!

Sophie · 20 March 2026

★★★★★ 5/5

Google

An estate agent who goes the extra mile. Having bought a house through Mount and Minster, I cannot recommend them enough. Buying and selling houses is a stressful process, however Mount and Minster stood out as really caring about us and doing everything they could to help draw the chain together. They are proactive at getting information from the whole chain - a different experience compared to other agents. When the time comes to sell, I will be using Mount and Minster to market our property.

Madeleine · 17 December 2025

★★★★★ 5/5

Google

I don't normally leave reviews but the service I have always received from DI from the Mount & Minster lettings team has always been fantastic. She is always incredibly helpful, friendly, professional, quick to respond and genuinely cares about providing a great service. I wouldn't hesitate to recommend Di and the whole Mount & Minster lettings team: absolutely outstanding service from start to finish. Thank you so much.

Beatrice · 27 March 2026

★★★★★ 1/5

Google

Dreadful customer service no communication ! We had booked James to come out to value my parent’s property, he didn’t turn up, when I contacted the office I was told he was on annual leave. He didn’t even have the decency to let us know or reschedule. I only booked the appointment 2 weeks ago and actually spoke to James himself! We are appalled, my parents are in their late 70’s and it takes a lot of preparation to get their house ready and I took an afternoon off work to attend the appointment.

Sam · 8 April 2025

★★★★★ 5/5

Google

We received excellent advice and support from Ralph and colleagues. They offered a one-stop-shop to both rent out and ultimately sell our 16th century property. They handled our tenant professionally and calmly in some challenging circumstances. They also maintained a strong relationship with our ultimate buyer, and enabled the sale despite some complex issues associated with the survey and recent changes in EA regulations. I would recommend Mount and Minster highly.

Nick · 17 December 2025

★★★★★ 5/5

Google

Ralph & Fran were great the wholw way through. Great job!

Richard · 17 December 2025

★★★★★ 5/5

Google

I have been dealing with Mount and Minster for 17 or so years, formerly through their lettings service and more recently through their sales department. I have always found them to be professionally without fault and very efficient. They have always maintained good lines of communication. I would not hesitate to recommend them.

Gregory · 17 November 2025

★★★★★ 5/5

Google

James, Ellen & the team were extremely knowledgeable of the market conditions and consistently provided me with good advice on my sale. Polite, courteous, and flexible throughout a long and stressful process they were brilliant all the way and significantly reduced the stress of the sale. Thank you!

Neil · 17 November 2025

★★★★★ 5/5

Google

We were lucky enough to have the dream team of James and Ellen from the Lincoln office dealing with the sale of our late parents’ house. The photos and marketing details were high quality and turned around quickly. James’s valuation and …

Jo · 17 November 2025

★★★★★ 5/5

Google

We had a great experience with Mount & Minster. Their great team ensured the process was smooth and easy from the beginning and were always on hand to answer any questions or queries. Communication was very clear and timely throughout. This …

Tracey · 17 November 2025

★★★★★ 4/5

Google

From a buyer's perspective, we found Ellen consistently helpful and professional throughout a months-long process. Our only niggle was that their published office hours are wrong, which led us to have a wasted journey to collect keys.

G · 17 December 2025

★★★★★ 5/5

Google

Mount & Minster were fantastic. After a poor experience with another estate agent, they re-marketed our property with far superior quality photos that had immediate impact and increased interest significantly. The service from Ralph and the …

Eddie · 17 December 2025

★★★★★ 5/5

Google

Ellen, did a really great job at keeping everything together during our sale. She was in contact with all parties, our buyer, our sellers and all solicitors. Thank you.

Paul · 17 February 2026

★★★★★ 2/5

Trustpilot

Cheeky agent!

We terminated our agreement with M&M and have been now been invoiced with what they call “abortive fees” which they advised were actually marketing costs that were now unrecoverable because no sale was ever agreed and no commission could therefore be applied. This is despite M&M earlier advising that marketing costs would amount to precisely zero per an email from them. The strange thing is that had marketing fees ever been discussed we would have been willing to agree a figure much higher that the abortive fees actually charged. I feel that this is a cheeky way to extract what is a nominal amount of money from a client whereas I would have preferred them to be completely above board in their dealings with us.

Neil · 11 August 2025

★★★★★ 1/5

Google

Mount & Minster sent us to view a property that was not built. They couldn't be bothered to show us around. Quote "Go and have a look, the builders are on site" There was no site manager to offer us hard hats etc, even though overhead work was taking place. The building was a bungalow suitable for a person who needs single storey living. It was at the end of a private road, so you could not do a drive by. To enter the site was a physical danger, especially to those with a disability. Had we not been super careful, this post could have been a legal litigation post!NegativeProfessionalism

Jayne · 25 October 2022

★★★★★ 1/5

Google

Hilariously bad. First clue was the guy showing us around said he was from "Rhodesia". Secondly, they had used mock up images of how the house could look, so what we viewed looked absolutely nothing like the listing. If using rendered images, the company is legally obliged to say so and to mark each image as such. Mr. Rhodesia said the owners had "changed a few things around" - I thought I might snort out loud that he had the guts to offer up such an untruth! The owners painted it a different colour, changed the room use and aged it by 30 years between the time they took the photos and the viewings did they? Did they add the damp as well? Honestly, it's worth a viewing with them for the laugh it provides. That is if they're not on holiday in Siam or Ceylon!

James · 25 October 2022