Every review we hold for the Lightwater office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleUnfortunately this estate agents do not look after the sellers interests. We put a cash offer (evidence provided to the agent) on a property that Seymours were selling. The offer was apparently refused by the seller, but we left the offer on the table for the sellers to consider at their leisure (we still have the email proving this). I'm not sure if Seymours even told the seller that our offer was left on the table. Seymours sold the property to other buyers, below the offer we had left on the table and some 5 months later! Sorry sellers we were prepared to pay more and the sale would have gone through quicker!
B · 16 November 2025
Agent replied · 16 April 2026
Good afternoon,
It was good to speak on the phone earlier today. It would have been nice to have had the chance to discuss our service before you chose to review it.
To confirm, you placed an offer on the property. Following the survey, the offer was significantly reduced, at which point my vendor chose to remarket the property as per your advice in your email to them.
Your offer and email was shared with my vendor, which I can of course prove. They chose not to sell to you due to a combination of how your offer was presented and the tone you used when discussing their family home. This was a personal decision, and the difference in price was clearly not a deciding factor for them.
I am sorry that, having seen the sold price on the land registry, you are now angered by the eventual sale price. I can assure you (and prove) that my vendor was fully aware of your ongoing interest and could have returned to you at any stage should they have wished to.
We presented your offer in good faith, we then represented your reduced offer and took our vendors' instructions. We proceeded to carry out numerous viewings at the property, generating further offers and interest. My vendor accepted an offer they were happy with, while being fully aware of all the interested parties.
Therefore, I find the one star review, extremely harsh, without context and baseless.
I wish you every success with your ongoing property search.
★★★★★ 1/5
GoogleUpdated on 10 November 2025.
You have tried deleting my original review, and I had to re-write it.
This happened in the end of 2024 and I would like to share my negative experience with your customers and make them aware of your practices. Thank you!
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I was interested in a property and called them to arrange a view for this weekend.
After the agent wasted my time exploring my situation, he had the atrocity to lie right to my face, and I quote "the vendor is sick and therefore we cannot arrange a viewing for this weekend, and possibly the next few weekends"
I taught about reporting them to Arla for unfair practices but will give them another chance. Probably this agent is an isolated case.
No wonder your properties stay on the market for so long...
K · 16 November 2025
Agent replied · 16 April 2026
Hello Mr Kimov, further to your update, I note that you had planned to view a property in 2024. That vendor spent over two weeks in the hospital (thank you for your concern), therefore could not accommodate your viewing at the time you requested.
We would have called you to book you back in to see the property once they had returned from hospital, however, my staff noted that your language and behaviour was unacceptable and we removed your details.
We requested that your review be removed as it is not relevant or accurate.
All the best, I hope you have a pleasant day.
★★★★★ 2/5
TrustpilotThe agent asked for debit card details in the e-mail
Had a really controversial experience with Guildford branch. We contacted the agency through the rightmove website and they came back on the phone and e-mail (the fact that they didn’t pay attention to the request not to call but to write the e-mails is another story) and we booked some flats to view. The properties they showed where really nice, and we liked one of them very much so decided to proceed with the offer, and here the strange things began. So, we completed the form to send to the landlord, the agent returned to us to confirm the details and to ask for our debit card information (16-digit card number, expiry date, 3-digit security code) which already looks quite suspicious. We asked why would they need those details, and the answer was - this is a commitment to your offer and no money would be processed unless the offer is actually accepted. Too much of commitment to me. We refused to provide those details for obvious security reasons. The next morning we got several text messages from stripelink with some confirmation codes and also there were some missed calls from the agents. When we asked if those stripelink messages were from the agency, the answer was, no, and by the way you offer was rejected because the landlord is allergic to pets. Oh, what a coincidence.
Julia · 11 November 2025
Agent replied · 19 June 2024
Thank you for sharing this, and I’m really sorry for the experience you’ve had with our Guildford branch. What you’ve described would understandably make anyone feel uneasy, and I can completely see why your trust was shaken.
Firstly, you should always feel respected in how we communicate. If you asked for email only, that preference should have been followed, and I’m sorry it wasn’t.
Regarding the offer process, I want to be completely transparent. We do not ask for full card details, including the 3-digit security code, at any stage. That isn’t part of our process, and it absolutely shouldn’t have been requested. We’re normally very strict about how we handle personal information, so this sounds like an error on our part, and we’re looking into it straight away.
The Stripe messages you received were also not from us, and I appreciate how alarming that must have been, especially with everything else happening at the same time. I’m genuinely sorry for the worry that caused.
I’ve passed your feedback directly to the Guildford partner to investigate fully, make sure your details are secure, and ensure your experience is reviewed properly so this doesn’t happen again.
Thank you again for raising this even though it’s difficult to read, it helps us improve. I am genuinely sorry that this was your experience with us.
★★★★★ 2/5
TrustpilotNever let them manage your contarct
We used Seymours as a letting and management agency for our house while we were abroad. They did a good job on the letting side but were absolutely useless as management agents. I would never get them to manage anything for me again. As an example, the first email contact I had with them described a house I struggled to recognise as they had designated various rooms to uses with which we were not familiar.
Sam · 26 August 2026
★★★★★ 2/5
TrustpilotDon't expect much
It all started off well with a quick offer, I'll give them that. After that they got the job done in the end but that's about it. The service was lacking in personalisation - always rushing on the phone to the point that it was rude. If they'd spent more time listening, we wouldn't have been in the position that they didn't know we were trying to complete on the purchase of a property the same day, which added stress to an already stressful process.
ASN · 29 October 2025
Agent replied · 24 December 2025
Thank you for sharing this, and I am really sorry to hear about your experience with our Guildford branch. You should always feel listened to and supported, especially during a move, and I am sorry that our communication added stress at an important time.
We are usually very quick to update email preferences, so this sounds like a genuine oversight on our part. I have asked the team to remove your details straight away.
Thank you again for your honesty. We will make sure we learn from this so we can give a better experience to our Neighbourhood.
★★★★★ 5/5
TrustpilotSeymours Haslmere
Great service from the whole team at Seymours Haslemere. We had a number of challenges with our purchase and found the team to be proactive, communicative, transparent and organised. Special thanks to Paige and Joss for their support and professionalism throughout. Prior to buying our property, we also attended a number of viewings with Seymours, who were always punctual and well-informed.
Twr · 21 November 2024
Agent replied · 23 December 2024
Thank you so much for your lovely feedback. We’re thrilled to hear that you had such a positive experience with us. It’s great to know that Paige, Joss, and the rest of the team were able to support you. If there’s anything we can assist with in the future, please don’t hesitate to reach out.
★★★★★ 5/5
GoogleThe team at Lightwater Seymours really stood out for us as buyers. They are all lovely, friendly and professional agents and we found ourselves wanting to buy a house through them over other agents. Luke was outstanding - a thoroughly nice, genuine person and very trustworthy. Really nice team there :-)
Natalie · 26 March 2025
Agent replied · 22 September 2025
Thank you Natalie, that is great to hear. Welcome to Lightwater.
★★★★★ 5/5
TrustpilotActive and effective sales processing from start to end
Very prompt preparation for sale (photos, description etc)Very quick sale. Best & finals after first weekend realised an offer nearly 8% over asking price. Great cash buyer ready to move. Really active “sales processing” to interface between buyer and seller. Jenny was unflappable, despite a spot of diva stuff from our buyers solicitor. Helped bring it to conclusion in time for when we needed the money.
Stewart · 20 August 2024
Agent replied · 24 August 2024
Thank you, Stewart. We’re pleased to hear that the sale went smoothly and that Jenny was able to help navigate the process, even with a few challenges. It’s great to know we could achieve such a positive result for you.
★★★★★ 5/5
GoogleWe sold our property through Seymours Lightwater and what can we say other than wow. The whole team are polite, professional, and above all have a superb grasp of the local housing market. A special thank you to Ryan who appraised us and convinced us that Seymours were the perfect agent to find our buyer. Jonny and Frankie were excellent at finding prospective buyers and always gave good productive feedback.
When you engage Seymours you benefit from their other offices and we were lucky enough to be able to use the Seymour’s prestige Team as well. Lloyd and his team quickly found us several ideal prospective buyers (we had two parties who wanted to buy it in the end despite being a difficult time in the housing market) and Charlie Hanlon sold us on only his second viewing at the property. He went above and beyond in every aspect and worked as a go between for us and our buyer making sure both parties were happy. We would also like to say a big thank you to Sandra Mitchell who handles the sales progression who kept us informed throughout the process right until completion.
Many thanks,
Mark and Lorraine Preston
Mark · 20 November 2023
Agent replied · 17 June 2024
Thank you for kind words Mark. It was great working with you and we wish you all the best for the future.
★★★★★ 5/5
TrustpilotExceptional Customer Service
To begin with, we were extremely sceptical regarding Estate Agents, due to a past terrible experience with another company. When we first met Mark, he was very professional and friendly, putting our minds at ease and actually said that he WOULD sell our property. We were still doubtful to begin with, but true to his word, Mark and his Team successfully sold our house. We cannot thank Mark and his team enough, for their professionalism, support and reassurance. There were a few problems along the way with other parties, however, we were kept informed of all developments and how the sale was proceeding.We fully recommend Seymours if you are thinking of selling your property. Mark, Alan, Billy, Helen and the rest of the Team should be really proud of their commitment and Customer Service. Cheers guys, it was a fantastic experience!!
Machine · 8 November 2023
Agent replied · 19 June 2024
Wow, that's incredibly kind of you, and it's been a complete pleasure to work with you. Thank you so much.
★★★★★ 1/5
TrustpilotSeymours 5-star reviews are fake
No true people will ever give this company 5 starts ! simply impossible ! totally impossible !Seymours 5-star reviews here on Trustpilot is made by them self.It is so easy to see if you read between the lines and check the patterns. So fake! To anyone who wants to cooperation with Seymour in Surbiton, London. I can just say: Don’t do it ! This kind of behaviour I experience from the staff is most rude and unprofessional I ever saw.
An · 24 October 2023
Agent replied · 19 June 2024
Hello An Lus,Thank you for taking the time to share your thoughts about your experience with our Surbiton office. We truly value all feedback, as it helps us continually improve our services and maintain transparency.Regarding your skepticism about our 5-star reviews, we would like to clarify that we do not create fake reviews or manipulate our ratings in any way. Our reviews on Trustpilot are a reflection of the experiences our customers have had with us, and we believe in the importance of honest feedback.We would appreciate the opportunity to learn more about your specific situation and see how we can rectify it.Please get in touch directly with John who is one of the owners at the Surbiton office with more details about your experience so that he can investigate and address the issues you've raised. Your feedback will help us make the necessary improvements to ensure a better experience for all our customers.We genuinely value your feedback and thank you for bringing this to our attention.
★★★★★ 5/5
TrustpilotHaving recently both sold and purchased…
Having recently both sold and purchased through Seymours in Staines I would highly recommend them. Mark and his team were both personable and professional. They stayed on top of the whole process providing guidance and reassurance when necessary. One simple thing that made them stand out was that everyone in the office seemed to know who we were and who was looking after our case and someone would always call back. More often than not, however, they would proactively be calling us. Given the difficult climate, there were a few unexpected ‘bumps’ along the way but we feel that Seymours did an outstanding job in coordinating the process and chain.
CF · 20 October 2023
Agent replied · 19 June 2024
What lovely words CF, thank you. Two of the biggest things we do (in the right order) are listen and then communicate. We have a clear focus on treating people in the same way we want to be treated ourselves. It's been an absolute pleasure to work with you and we've really enjoyed sharing the journey.
★★★★★ 5/5
GoogleSeymours is very friendly, informative, professional and helpful company. In particular Jonny and Luke could not do enough for us. We would recommend them from start to finish. We are so happy with the prospect of moving into our new home and the journey was made so much easier with Seymors.
Janet · 24 February 2025
Agent replied · 22 September 2025
Thank you for your kind words Janet.
★★★★★ 5/5
TrustpilotSold in a short time and was fairly painless
With their wealth of experience Seymour’s gave good advice and tried to make the whole process of selling our house as painless as possible over the shortest possible time. We read that on average it tasks 19 viewing before you might get an offer - in the space of about 2 weeks we had about 25 viewing before the offer that lead to sold stc. Which we were pleased with in the current housing market. Jeff and team were punctual and courteous and let us know if there were any changes to viewing. I guess I was expecting more feedback for each of the viewing but I understand that if people are not interested for whatever reason there is not much you can do about it - so just move on.
Nicky · 12 September 2023
Agent replied · 19 June 2024
Thanks for the review Nicky We spend a great deal of our time listening to our buyers to identify their needs. We then use this knowledge to help match the property to the person. It takes a lot of time, but it's time well spent for everyone's property journey. It's equally important to get the viewing feedback as this helps build up the picture of what potential buyers think, but as you rightly say, we can't force people to provide feedback.
★★★★★ 5/5
GoogleSeymours were excellent. Ryan, had great market knowledge. The whole team, especially Jonnie, were very professional and we received calls before and after viewings. Communication was faultless. The telephone was always answered. Krisy was also great in finishing off after a sale was agreed. We had a very different service from another estate agent months beforehand and really appreciated how switched on Seymour’s were.
Cheril · 26 July 2024
Agent replied · 24 October 2024
Thank you Cheril, that is great to hear!
★★★★★ 5/5
TrustpilotRenting with Seymour
I had a fantastic experience with the Seymour team, led by Oli Parkin, who brought a truly personal touch to the whole process. From the day I first viewed the house to the day I moved in, it took just six days. Oil even provided his personal WhatsApp contact, which is rare in the UK. My sincere thanks also go to Holly Summers for all her help along the way.
Sneer · 19 August 2026
★★★★★ 5/5
Trustpilot5* Experience as first time buyers!
We felt very supported by the Seymours team throughout the whole process of buying our first house. They showed us multiple listings we’d seen online, but it was one of the agents, Anthony, who recommended us to look at a property we thought was out of reach, which ended up being the absolute perfect fit - we’re so pleased we took his advice and gave it a shot! As we were first time buyers, we needed some guidance throughout the buying process and we couldn’t recommend this team more, particularly Krisy. All of our queries were addressed immediately and we trusted Krisy - she gave us confidence working with our solicitors by sharing her knowledge on the process and supported us all the way to completion.A big thank you to all the team we worked with, we wouldn’t have got our new home without you!
Hayley · 19 August 2023
Agent replied · 19 June 2024
The property journey for any FTB should be pleasurable and one to remember. Pleased we could help make that happen. Enjoy making your new house a home.
★★★★★ 5/5
TrustpilotI have been searching for a suitable…
I have been searching for a suitable property for many months so have had dealings with all of the estate agents In & around the area . I have found Seymour’s to be the most professional , friendly & the level of communication has been superb . I have been kept in the loop & updated at every point & I have appreciated that immensely . Lack of communication has been an issue with other estate agents . Gary has been especially helpful & so too has Simon .
Mrs · 25 July 2023
Agent replied · 19 June 2024
It's such a basic thing to do - talk! For us, it doesn't matter who to, the buyer, the seller, the solicitors, mortgage brokers, other agents in the chain, we don't even mind doing their job for them, in fact, we expect it. One thing is for sure, open and honest communication underpinned by knowledge, makes the whole journey so much more enjoyable for both you and us. Thanks for using us Mrs Phillips and we love to be recommended.
★★★★★ 5/5
TrustpilotHouse Sale in Guildford
A friend recommended I use Seymours for my house sale and I am glad I followed their advice. The Guildford office were professional. efficient and pleasant to deal with, particularly Simon, Clive and Fiona. Seymours arranged a good number of viewings and provided useful feedback each time. They were proactive from the outset and kept in close touch with me throughout. I appreciate their hard work to achieve a successful outcome.
Roger · 25 January 2024
Agent replied · 19 June 2024
Thank you for sharing your positive experience with us Roger. We're thrilled that you followed your friend's recommendation and chose us for your house sale. It's wonderful to hear that our Guildford office, particularly Simon, Clive, and Fiona, provided professional, efficient, and pleasant service throughout the process. We appreciate your kind words and are thrilled to have achieved a successful outcome for you. If you ever need assistance in the future, please don't hesitate to get in touch.
★★★★★ 1/5
TrustpilotScam Letters
Keep getting fake letters through my door for the past 3 years saying Mr & Mrs M are looking to buy a house in the area with their 2 kids and are currently living with friends, the same letter for 3 years. They even sent the letter to us about 4 days after the house had finished being built and it continues all these years later. I called for the 4th time today and the Blackwater branch manager had the nerve to ask me why its an issue, he said that he gets pizza leaflets through the door so why should I care? Horrendous, scammers just desperate for business
Jessica · 23 May 2026
★★★★★ 5/5
TrustpilotSo impressive.
We are so impressed by the service offered by James and his team . Having decided to sell our home after 40 years, we had no idea where to start . James was so enthusiastic, positive and helpful and gave us the confidence to put our house up for sale with Seymours. He understood our situation and advised a realistic selling price and got the marketing underway. Our thanks to Adele and Marina for arranging the viewings and keeping us up date. We are delighted that within the first week a buyer had been found and our house Sold subject to contract. We would not hesitate to recommend James and the fantastic team at Seymours Addlestone ,to anyone thinking of selling their property in this area.
Sally · 6 June 2023
Agent replied · 19 June 2024
What a fantastic review Sally, thank you for taking the time. We thrive on past and present customers recommending us to others as it's the best reflection of our service and the highest accolade we could ever hope for. Thanks again.
★★★★★ 5/5
GoogleRyan and the Lightwater Seymour’s team are exceptional. Their customer service, product knowledge and attention to detail are first class. Thanks to Ryan, Johnny & Luke it has made selling / searching properties a pleasure and I cannot highly recommend them enough!
Michelle · 16 April 2025
Agent replied · 10 November 2024
Thank you Michelle, I will be sure to pass on your thanks.
★★★★★ 5/5
TrustpilotSeymours Horsell Are Simply The Best!
After 19 long weeks with a previous estate agent and only 4 viewings, I was a bit disillusioned about selling my property. Seymours in Horsell have been absolutely brilliant from start to finish. They gave me a full and honest appraisal of the market, a competitive price and a fair contract length. Archie was the ultimate professional, turned up on time, called when he said he was going to, friendly and I genuinely felt that he cared. After just a few weeks, I am thrilled to say I have sold and it is thanks to the diligence and care from the whole team who I can’t thank enough. They have helped me realise my dream of moving abroad and I couldn’t recommend Archie and the Horsell Seymours team highly enough.
Donna · 12 May 2023
Agent replied · 19 June 2024
What an amazing review Donna, thank you so much for taking the time and of course for using us. Keep well.
★★★★★ 5/5
TrustpilotOutstanding Service from Chris Pyle, Made Our Dream Home a Reality
We had the pleasure of working with Chris Pyle as our sales agent, and he was honestly amazing! We had some very specific requirements, but Chris was patient, flexible, and always kept us updated every step of the way. His dedication and hard work made finding our dream home possible, and we couldn’t recommend him more highly!
Patricia · 7 October 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
