Every review we hold for the Lichfield office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotI love my new house, but
I love my new house. Though some items on the Snagging List were rectified very early on, there are some still outstanding (plus additional ones which have become noticeable more recently as we didn’t take up occupation immediately after completing the purchase). I am hopeful that these can be dealt with shortly.Due to the location of my property and positioning of site security gates I was unable to see build progress for myself, even from a distance (though was sent photos weekly by the sales coordinator). However, mainly due to Site “health and safety” reasons, I did not get to see inside or outside until the property was finished. At that stage all electric sockets and T.V. Aerial points had been fitted. I was disappointed with their location in the Lounge in particular which has resulted in my having to change the furniture layout to suit other n what I had in mind previously. The upshot being, it would have been advantageous if I could have been invited to have an input at the crucial stage of aerials and sockets being fitted.
Mrs · 14 October 2021
Agent replied · 12 June 2024
Hi Mrs Ashton, thank you for your review. We are delighted you love your new home and we are really sorry if you feel you were not given the opportunity to review tv points or sockets.After reviewing your file we note you did have a working drawings review meeting when you did request some electrician amendments/ extras which Elan Homes did action. If our team can be of any further assistance please do not hesitate to contact Kate - your Sales Executive , who will direct your enquiry to the correct team member.Thank you again for your review.
★★★★★ 1/5
TrustpilotDo not buy a house from this builder…
Do not buy a house from this builder the standard of build is very very poor. There is not one room in my four bedroom house that has no defects. They had to replace several damaged tiles in my kitchen and now nearly all the tiles are completely scratched and look awful. They are now offering to change with near match coloured tiles which is a disgraceI have spoken to customer care and had visits. Elan do not have enough of the correct tiles to replace the tiles your tiler damaged. So now have to have a near match colour tiles which stands out a lot. Just not acceptable when Elan damaged my tiles in the first place!!! Seeking professional advice in this.
Christine · 11 October 2021
Agent replied · 12 June 2024
Hi Christine,We are so sorry this has happened, I have notified our customer care team of your comments.It would be great if you could contact them on 0345 481 8805 or customercare@elan-homes.co.uk and we will have this looked into further.Elan Homes
★★★★★ 5/5
TrustpilotRecently purchased The show home @Elan…
Recently purchased The show home @Elan Home estate in Southport (Balmoral Gardens) Not only is the house beautiful, Ken has been amazing. He has helped us every step of the way and been a pleasure to deal with. We had a some difficult family circumstances at the same time and he was considerate to our needs greatly. I Cant recommended Elan enough but also credit to Ken. He is a great reflection of this brand.Bravo !!
Rach/Neil · 5 May 2022
Agent replied · 12 June 2024
Hi Rach/Neil,Many thanks for your kind comments about Ken, we hope you have many happy years at Balmoral Gardens in your Elan Home.ThanksElan Homes
★★★★★ 5/5
TrustpilotFantastic
I am in the process of buying my first home and I came across the Elan new builds. Rosie has been excellent for helping making this new chapter of mine smooth and exciting. She has been really helpful and replied to our questions very quickly. Thank you for all your help so far.
Katie · 23 March 2024
Agent replied · 24 August 2024
Katie, thank you for your kind feedback - we truly hope you love your new home Inside Out.
★★★★★ 5/5
TrustpilotNew builds are bound to have some issues but Elan will sort them
Bought a House 4 years ago from Elan. Yes we had a long list of snags but they were great at getting through them and getting them sorted. Had a few issues outside of snagging in the years to come and even those we managed to come to aggreement with them as a developer to resolve to the satisfaction fo all. Customer care team and especially Vikki was great. Sean and Steve also have been great throughout.
Charles · 15 August 2024
★★★★★ 5/5
TrustpilotBalmoral Gardens
A massive thank you to Rosie at Balmoral Gardens for the on-going support and advice regarding the purchase of my first home. Over the last 6 months, Rosie has been very patient and knowledgeable - and she has kept me up to date with any information - whilst I considered the development and found the perfect property for me. I look forward to living at Balmoral Gardens and hope that my experience with Elan Homes continues to be great.
Amy · 10 July 2024
★★★★★ 5/5
TrustpilotRosie at Elan Homes in Southport was…
Rosie at Elan Homes in Southport was excellent in the service she provided.Professional in her manners but also very friendly. She made everything go as smooth as it could with a few added incentives thrown in, it made the perfect choice in choosing Elan homes and Rosie...
Mr · 10 June 2024
Agent replied · 24 August 2024
Congratulations on reserving your New Home and thank you for your very kind feedback - we hope you will have many happy years in your New Home and Love it Inside Out.
★★★★★ 5/5
TrustpilotMossley Gardens
We've been in our Elan house since March 2020 and have been very happy. The development is lovely and we love the communal green. We dealt with Billy and Ken who helped us move in smoothly despite it being in lockdown 1.0. Their customer service has been fantastic and still is! Of course, being a new build, there has been snags, but they have been dealt with and luckily nothing major. We would recommend Elan to everyone.
Kavita · 8 November 2021
Agent replied · 12 June 2024
Dear Kavita, Thank you for taking the time to review ELAN Homes, it is lovely to hear from happy customers. Best wishes in your new home ELAN HOMES
★★★★★ 5/5
TrustpilotSt Marks Pavilion
We have had a fantastic experience with Elan Homes at St Marks and would highly recommend them.
Lucy · 27 August 2026
Agent replied · 23 September 2026
Dear Lucy,
Thank you so much for taking the time to share such a wonderful review of your experience with Elan Homes.
It’s fantastic to hear how pleased you’ve been with the service and support you received throughout your homebuying journey. We’ll be delighted to share your kind words with Andrea and Dave, they’ll be thrilled to know their friendly, helpful approach made such a positive difference.
We are pleased to hear that the team kept you informed and supported from your initial enquiry right through to moving into your new home. Customer service is incredibly important to us, so it means a great deal to hear that you felt well looked after every step of the way.
Thank you again for your recommendation, and we hope you’re very happy in your new Elan home!
The Elan Homes Team
★★★★★ 5/5
TrustpilotExcellent experience
Kelly Ollis is amazing. The support and guidance we received from Kelly from the very beginning of our house journey to now being in our home for 7 months, she always goes above and beyond to help out and get our minor issues fixed immediately. We are so grateful that Kelly has been there every step of the way during our first home experience and we cannot thank her enough :)
Hollie · 23 May 2022
Agent replied · 12 June 2024
Hi Hollie and James, thank you for your wonderful review - we will be sure to pass on your kind words to Kelly and her Line Manager.
★★★★★ 5/5
TrustpilotAmazing experience
Located at tower gardens just bought my first home great experience all round. Want to say a big thank you to Tracy Sales Executive she has been amazing she couldn’t do enough for me, such a lovely lady kept me updated any questions I had she was there to help and support me. Thankyou also to the site manager Dave also been amazing. Absolutely love my new forever home!! Xx
Sharna · 7 September 2024
★★★★★ 5/5
TrustpilotBrook meadow
As first time buyers we were a little unsure how everything worked and what options were available to us. However Kate in the sales office was brilliant. Explained everything in detail and never rushed us into any decisions. Even after our sale had gone through and we’d moved in, Kate was always available and willing to help us chase any issues that we had! Overall a very positive experience buying our house!!
Nick · 31 January 2022
Agent replied · 12 June 2024
Hi Nick, thank you so much for your kind review on the service Kate has provided. We really appreciate your comments and will ensure we share your thoughts with Kate. If any member of the team can provide any further assistance - please do let us know.
★★★★★ 5/5
TrustpilotWould highly recommend Elan Homes, Thanks Michelle.
We have been dealing with Michelle at the Oak Grange development purchasing our new build and she has been absolutely fantastic throughout the entire process. From the information she has provided, to managing the entire process she has helped make what can be quite a stressful experience, more enjoyable. No question has been too much.
Matt · 28 September 2025
Agent replied · 24 December 2025
Hi Matt,
Thank you so much for taking the time to leave such a thoughtful review. We're absolutely delighted to hear that your experience buying a home with us was a positive one.
It’s wonderful to know that Michelle provided the support and guidance you needed throughout the process, she’ll be so pleased to hear your kind words. Creating a warm and welcoming experience is exactly what we strive for at Elan, so we're thrilled to hear that our site team delivered on this and made you feel truly at home.
Thank you once again for choosing us and we wish you many happy years ahead in your new home!
The Elan Homes Team
★★★★★ 5/5
TrustpilotHelpful Sales Team
We are in the process of buying and Collette has been so lovely and informative with us. Each time we have visited site she has endeavoured to answer any concerns we have had, always with a cheery disposition. Ken too has been extremely helpful with our purchase.
DAVID · 22 March 2024
Agent replied · 24 August 2024
David, thank you for your really kind words - it means everything to our team to hear customers are happy with the service we strive to deliver.
★★★★★ 5/5
TrustpilotGarrett Hall Fields
My partner and I went to see the show house on Firday which is absolutely beautiful, and after viewing several other properties restored our motivation in buying a property.
Karen · 7 May 2026
Agent replied · 2 June 2026
Hi Karen, thank you so much for your kind words.
We’re delighted to hear that Collette has had such a positive impact on your experience and has ensured that all of your requirements are being met throughout this process.
Thank you for choosing Elan. We wish you all the very best with your home-buying journey and look forward to supporting you every step of the way!
The Elan Homes Team
★★★★★ 5/5
TrustpilotSo far so good
Currently been in our house for 2 weeks. Support from Rosie was great throughout. She explained everything and supported chasing solicitors to get the sale to complete when we needed it to. The site manager has been helpful in responding to the minor snags that we have encountered. We love the house.
Rachel · 14 April 2025
★★★★★ 5/5
TrustpilotGreat support from elan homes
We have been in our new home now for a week! Our sales rep Tracey has been amazing every step of the way as has her manager Ken both great support! The site manager Dave has helped with everything too whether it’s advice or to fix a problem! We are located at tower gardens and couldn’t be happier with our home and experience with Elan homes 🏡 ♥️
Jade · 30 August 2024
★★★★★ 5/5
TrustpilotBuying our new home from Elan Homes has…
Buying our new home from Elan Homes has been made all the more pleasurable by the helpfulness of the staff, particularly by Vikki from the Customer Care Team, who took care of the odd minor problem. Well done and thank you!
Customer · 13 January 2026
Agent replied · 12 June 2024
Thank you so much for taking the time to leave such a generous review and for sharing your kind comments about Vikki in our Customer Care team. Vikki is a valued member of our team, and we will be sure to pass on your feedback to her!
We’re delighted to hear about your positive experience, it’s always rewarding to know when our team’s efforts make a difference.
Thank you again.
The Elan Homes Team
★★★★★ 5/5
TrustpilotThanks to Alicia (Swinton site)
We bought a new house in Swinton recently. Alicia who is the one that helped us in the whole procedure. She's very nice, cheerful and her customer service was perfect. She’s professional and efficient. Thanks to Alicia as she made very big effort to help us.
Monica · 15 January 2024
Agent replied · 24 August 2024
Hi Monica, really happy to hear you are settling into your New Home. Birchfield Court is a lovely gated community close to Manchester giving you the best of both worlds - we hope you enjoy your new home for many years to come.
★★★★★ 5/5
TrustpilotGreenside View
We reserved our beautiful home today at greenside view and we are so over the moon! Jonathan has been so helpful throughout our extremely long wait for the release of our plot. All the way through us constantly phoning and emailing to see if there was any update he’s been nothing but friendly and helpful. Thank you Jonathan for everything xx
Gemma · 30 October 2022
Agent replied · 12 June 2024
Hi Gemma,Many thanks for your kind comments about Jonathan.We hope you have many happy years in your Elan Home.ThanksElan Homes
★★★★★ 5/5
TrustpilotBalmoral Gardens Southport
We moved into our Ripley home a little over a week ago and we are so happy with our lovely house. We used Elans recommended solicitors for conveyancing for both sale and purchase. We reserved our house (already built) on 9th August and moved in on 29th September! Afew snags here and there but George the site manager has been very attentive and resolved most of them already. We are really happy with the quality of our house and quality of the service we have received. Collette is lovely and nothing was too much trouble for her and would answer any queries whatever time of day! We also received a lovely hamper from Elan when we moved in which was a nice touch! 10/10!
Chloe · 9 October 2023
★★★★★ 5/5
TrustpilotTracey at Elan Homes@Whittingham Fold…
Tracey at Elan Homes@Whittingham Fold is a fantastic asset. I really appreciate the way she went above and beyond to secure us one of their lovely houses, even though we didnt proceed in the end,she was by far the best sales advisor we came across during our search.
Haydn · 11 August 2023
Agent replied · 12 June 2024
Haydn,Many thanks for your kind comments about Tracey at Whittingham Fold. We hope you were successful in your new home search.ThanksElan Homes
★★★★★ 5/5
TrustpilotBrook Meadows - Thank you!
From the start to the end of the process our experience was seamless. The service we received from Kate was excellent. Kate ensured that we had regular updates and provided weekly build photos as we were out of the country.We would definitely recommend an Elan Homes house to everyone. Thank you Kate for making choosing and buying a home stress free.
Nikki · 7 May 2022
Agent replied · 12 June 2024
Hi Nikki - how wonderful to hear! We are delighted to hear you are happy with the service you have received - please do let us know if we can assist any further.
★★★★★ 5/5
TrustpilotWhittingham Fold
We looked at a lot of houses when planning to relocate to the area. We kept coming back to Elan homes at Whittingham Fold because it was a lovely small estate with well proportioned houses. However the main reason we chose to buy here is due to the excellent service from Tracy. She was helpful without being pushy and we genuinely felt like she was invested and interested in us as customers. We have never bought a brand new house before, but Tracy has made the experience as painless as possible!
Dave · 7 July 2024
Agent replied · 24 August 2024
Hi Dave, Thank you soo much for leaving your feedback regarding your new home at Whittingham Fold and Tracy our Sales Executive.We hope you will have many happy years in your new home.We will ensure we share your kind words with the team.Many thanksElan Homes
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