Every review we hold for the Lichfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJonathan - Greenside View
I had a very positive experience with my home purchase at the Greenside view development. Jonathan was always very helpful and despite multiple problems relating to mortgages, solicitors etc complicating the sale, he was always prepared to be as helpful as possible.
Scott · 30 January 2023
Agent replied · 12 June 2024
Hi Scott,Thank you for your great comments regarding your service From Elan Homes. We hope you will have many happy years in your new home but please do let us know if you require any assistance.
★★★★★ 5/5
TrustpilotRosie was lovely and took time to…
Rosie was lovely and took time to explain everything to me. She was very knowledgeable and made it a truly lovely experience. Thank you Rosie.
Pam · 25 March 2024
Agent replied · 24 August 2024
Thank you for your kind feedback - we will endeavour to share it with the team.
★★★★★ 5/5
TrustpilotExcellent Service
Rosie is just lovely, put us at ease, took her time with us and was just perfect. She didn't rush us and for that we are grateful, gave good advise and went beyond her call of duty. Thank you again. And hopefully we will be seeing more of you at Balmoral Gardens in the near future.
Tina · 8 April 2024
★★★★★ 5/5
TrustpilotRosie was superb!!!
Rosie was very knowledgable and helpful during our visit to the Balmoral Gardens show house! Thank you very much for taking the time to explain everything to us and let us know about the different properties either on offer or due to be in the next phase.
Amanda · 19 August 2024
★★★★★ 5/5
TrustpilotExcellent experience Rosie was excellent very knowledgable…
Rosie was excellent very knowledgable and personnable, she discussed the options with us in detail and provided the information we need to make a decision.Very good choice of quality houses Thanks Rosie
Liz · 12 August 2023
Agent replied · 12 June 2024
Liz,Many thanks for your kind comments about Rosie and the quality of houses at our Hazelfields development.We hope you choose Hazelfields to be your new home.ThanksElan Homes
★★★★★ 1/5
TrustpilotBought a house with Elan went smooth
Bought a house with Elan went smooth. However getting the snagging done has been appalling. Sent two snags in at the start of May, one hasn't even been acknowledged yet even though I've chased on numerous occasions and the other snag was due to the wrong colour banister on the stairs case being put in and I have since been declined to be given the correct banister. I have a brand new house with an un-matching banister which they have refused to swap and have closed the case.
Harry · 4 August 2023
Agent replied · 12 June 2024
Thank you for taking the time to share your feedback on Trust Pilot and we apologise for any frustration you may have experienced.Rest assured, our customer care coordinator will be in touch with you today to address the outstanding matter promptly and find a satisfactory solution.Regarding the bannister, we understand your concern about the variation in the colour grades of American White Oak timbers. As a natural product, wood can indeed exhibit different grain colours when varnished or stained. While we strive to ensure the best quality materials are used, these natural variations are something we cannot predict.As you are aware, we have been in contact with our supplier, who has confirmed the nature of the product and its inherent variations. We regret that we are unable to progress this particular item further for you due to the natural characteristics of the material. However, we remain committed to ensuring your overall satisfaction. If there's anything else we can do to assist you or if you have any further concerns, please do not hesitate to let us know by contacting the customer care team. Once again, thank you for your review, and we look forward to resolving the outstanding matter to your satisfaction.Elan Homes
★★★★★ 5/5
TrustpilotGreat Service
From our visit to the show room to the home demonstration, Jonathan, Kate and Steve made our experience a good one. Not yet moved to our new home but the experience was very good so far.
AK · 1 April 2023
Agent replied · 12 June 2024
Congratulations on your New Home - we hope you truly love it inside out. If any member of our team can be of any further assistance please contact us direct.
★★★★★ 5/5
TrustpilotPlot157
Plot157, 1 Blackthorn Ave Redwood Gardens Blackpool.
Adrian · 13 April 2026
Agent replied · 2 June 2026
Hi Adrian,
Thank you very much for taking the time to share your positive feedback about your home buying experience. We strive to always provide first-class customer service, so we’re really pleased to hear this shone through in Tracy’s support.
We will pass on your kind words, she’ll be delighted to know she had such a positive impact on your journey.
Thank you again, and congratulations on your new home!
★★★★★ 5/5
TrustpilotStephy Antony
Myself and my husband are very much pleased with overall customer service that we got at Elan homes especially Kelly she was very patient to clear all our doubts.Thanks for all you have done until now and hoping to be at our new home soon.
Stephee · 28 March 2022
Agent replied · 12 June 2024
Hi Stephy,Many thanks for your kind comments about Kelly, we hope you have many happy years in your Elan Home.ThanksElan Homes
★★★★★ 5/5
TrustpilotRosie is fantastic!
Rosie is fantastic! we're fairly new in the process but her help and guidance so far has been invaluable
RB · 30 April 2024
Agent replied · 24 August 2024
Thank you for your kind feedback - we will be sure to share with the team to help improve our service levels even further.
★★★★★ 5/5
TrustpilotKen was amazing!
Such a positive experience from start to finish! Ken was absolutely amazing, always helpful and prompt with responses. He made me feel at ease when buying my first home and made me laugh along the way! :)
Jenna · 16 January 2023
Agent replied · 12 June 2024
Hi Jenna,Many thanks for your kind comments about Ken.We hope you have many happy years in your Elan Home.ThanksElan Homes
★★★★★ 1/5
TrustpilotAs again
As again, and as expected, Elan Homes have given a completely disingenuous and untrue response. I want to again respond for the good of anyone thinking of buying a home from Elan Homes. Firstly, you are only looking at fixing my many issues because I have contacted my MP with a complaint. For the past 3 years, you have not been interested in fixing any issues, as you say, your show homes are sold as seen, even though you don't tell customers this until they have completed the sale. Far from, as you say, you tell people this throughout the sales process, at no point did your sales person make this clear - nor did she mention the planning application for the land behind my home which she explicitly said would not be built on. It was one of the first things I leant on the day I moved into my new house. Sales people, commission driven = liars. Sales manager also also said we would have a green space behind our house. Warrington council are now looking at whether this is a breach of planning. Inside my house, ventilation system leaking for 3 years, toilet leaking for 3 years, cracked tiles. Ongoing problems with Elan Homes. Do not buy from this company.
Samantha · 15 June 2023
Agent replied · 12 June 2024
Dear SamanthaThank you for your additional feedback. We can assure you that we have not responded as you have contacted your local MP. As previously mentioned, Your property is currently outside the two-year defects period. However, any issues reported during that timeframe are addressed in accordance with our contractual obligations and the NHBC warranty.We appreciate your confirmation of availability for our operative to attend. The appointment has been successfully booked and confirmed.We understand your dissatisfaction regarding the clarity of the sales team's communication regarding the "sold as seen" condition of your property. We want to emphasize that this information is clearly documented on all reservation documents, which you have signed. If you have any concerns regarding the green meadow, we kindly request that you direct them to your management company.We appreciate your feedback and remain committed to addressing any valid concerns within the scope of our contractual obligations.
★★★★★ 1/5
TrustpilotI'm further updating my experience with…
I'm further updating my experience with Elan Homes. This is the latest email I have sent. Please note that it is an email only because they have removed a customer care phone number. Following your contractor's inspection, he has confirmed to me that the mechanical ventilation unit is detached and that the pipe is dripping water on to the loft floor, which has soaked through to the bathroom below. My concern now is that the bathroom ceiling collapses and causes an injury to my child. As previously stated, this was an issue that was reported in 2020 when the house was under warranty. You claimed to have fixed the issue. However, your site manager - who calls himself Shag, just about symbolising the level of professionalism in your company - stated that he did not know how the ventilation system worked as it was the first development with this system. If the site team didn't know how the system worked, then clearly they were not fit for purpose to install this or fix any issues. You have had a contractor visit twice and yet have not even had the courtesy to contact me with any update. Before the bathroom ceiling collapses, could you bother to provide an update on how you're planning to fix this ongoing serious issue?By the way, your response last time of my show home being sold as seen, this was only told to me when you had my cash in your bank account and we were moving in. Firstly, I had good faith that the home was structurally sound. Second, when your made me a sign a sold as seen notification as the removers were moving my family in, what choice did we have? You are no better than scammers.
Samantha · 30 May 2023
Agent replied · 12 June 2024
Dear Samantha,Thank you for taking the time to leave a review. We appreciate your feedback, although we are sorry to hear about your frustration. We would like to address your concerns and provide some clarification.Firstly, we want to assure you that the customer care number has not been removed from any of our information. It is readily available on all materials provided upon completion and is clearly noted on our website. We apologise if there was any confusion regarding this matter.Our customer care team has responded to your email and provided you with updates on all relevant matters. They have offered an appointment for an operative to attend to the reported issues. Additionally, they have reassured you that there is no immediate danger to the bathroom ceiling, and it is not about to collapse.It is important to note that your property is now out of the two-year defects period. However, any items reported within that period are attended to in accordance with our contractual obligations and in line with the NHBC warranty.We want to emphasize that as a view home, your property was sold as seen. This information is clearly documented on all reservation documents, which you have signed.We eagerly await your response to our email and hope to confirm your availability for the offered appointments. Our team is committed to resolving any outstanding issues and ensuring your satisfaction.Thank you once again for bringing these matters to our attention. Elan Homes
★★★★★ 1/5
TrustpilotStarted well
Started well, they ask for reviews early because it only gets worse.Really bad workmanship, the build quality is so poor its laugable. They have failed to install correct land drainage in the gardens so half of the street floods when it rains. Bodge jobs on doors and windows, all terrible fits, that get left 'snagged' with expanding foam all over the place. So many snags like others have said and the worst thing is they just make it worse trying to fix the issue. No common sense, sick of being blagged by site reps.Save yourself the trouble and stay away from these bodgers.
Paul · 13 April 2023
Agent replied · 12 June 2024
Thank you for taking the time to leave your feedback. We are sorry to hear that you have been disappointed with your experience and would like to assure you that we take all feedback seriously and strive to address any concerns that our customers may have.In order for us to fully understand the issues you have been experiencing and work towards a resolution, we kindly request that you provide us with your development name and plot number. This will enable us to identify your specific case and assign a member of our team to assist you further.Please be assured that we are committed to resolving any issues you may have and welcome the opportunity to work with you to find a satisfactory outcome. Your satisfaction is our top priority, and we appreciate your feedback as it helps us to continuously improve our services.Thank you for your understanding and cooperation. We look forward to hearing from you soon.
★★★★★ 5/5
TrustpilotI have to say it's been a pleasure…
I have to say it's been a pleasure dealing with Ken at the Balmoral Gardens development. Ken has been so helpful throughout our search for our new home, and nothing was too much trouble. Superb customer service 👏
Joseph · 24 August 2022
Agent replied · 12 June 2024
Hi Joseph,Many thanks for your kind comments about Ken.We hope you have many happy years in your Elan Home.ThanksElan Homes
★★★★★ 5/5
TrustpilotJonathan has been extremely kind and…
Jonathan has been extremely kind and considerate and full of care and guidance. Always checking in on us and giving advice on where to go next steps If we needed it.
Mrs · 14 April 2023
Agent replied · 12 June 2024
Mrs Herbertson,Many thanks for your kind comments in regard to Jonathan.ThanksElan Homes
★★★★★ 5/5
TrustpilotRosie at Hazelfields…
Rosie at Hazelfields has been very helpful in keeping me up to date with the development. The team at Hazelfields are very friendly and approachable
Marie · 24 August 2023
Agent replied · 12 June 2024
Marie,Many thanks for your kind comments about Rosie.We hope you can find a Home you will love inside and out at Hazelfields.ThanksElan Homes
★★★★★ 5/5
Trustpilot5 star happy customers
From start to finish, Elan have made moving easy. We used 'easy move' and it couldn't have been simpler.
Mrs · 3 November 2025
Agent replied · 24 December 2025
Hi Mrs Wiscombe,
Thank you so much for taking the time to share such lovely comments!
We’re delighted to hear that Michelle has been nothing short of incredible, we’ll be sure to pass on your wonderful feedback to her.
It’s fantastic to know you’re happy, and we hope you enjoy your home for many years to come.
The Elan Homes Team
★★★★★ 2/5
TrustpilotBad Aftercare Service
I bought a property at the Balmoral Gardens development at Southport. The build quality is very good however the after sale care is very bad. I have 3 issues requested back in April to be resolved. 1 item was repaired after 3 months with constant chasing and relatively zero communication from elan homes. The other 2 items are yet to be addressed with no communication provided on when they will be addressed.
Ben · 24 August 2023
Agent replied · 12 June 2024
Ben,Thank you for taking the time to share your feedback.We appreciate your comments, and we are sorry to learn about your dissatisfaction with our aftercare service. Please accept our sincere apologies for any inconvenience this may have caused you.Your concerns are important to us, and we are committed to addressing them promptly. Rest assured, one of our dedicated team members will be in contact with you today to provide you with an update regarding the outstanding item.We are currently in the process of coordinating with our subcontractor to determine a specific date for resolution. Your patience during this time is greatly appreciated.ThanksElan Homes
★★★★★ 5/5
TrustpilotWe would like to praise the outstanding…
We would like to praise the outstanding work of Jonathan in maintaining contact and regularly updating about the property progress. His tailor-made Customer journey has been outstanding from day 1 throughout the exchange process and now that we are approaching the final phases as well. We can’t wait to move in the new home and looking forward to share more feedback about the post completion stages. So far amazing experience with Elan Homes and Jonathan. B&E
Customer · 24 April 2023
Agent replied · 12 June 2024
B&E,Many thanks for your kind comments about Jonathan and Elan Homes.We hope you have many happy years in your new home, we look forward to hearing your feedback post completion.ThanksElan Homes
★★★★★ 1/5
TrustpilotThe worst housebuilder on the market - avoid
The worst housebuilder - I wonder how many reviews on here are genuine. Since buying the show home at Culcheth Green, I have experienced:• All three showers leaking, cascading water, into my kitchen and lounge, dangerously close to electrics • En-suite shower flooding into my bedroom, lifting my bedroom carpet in places, a site manager who asked if I could avoid using it, instead of fixing it; cracked toilet and sink • Multiple kitchen and hall tiles cracking • A boiler that didn’t work for throughout winter • Loose roof tiles which they are refusing to fix • A kitchen that I had to have adjusted as the doors weren’t aligned and again, Elan refused to fix this • A driveway with holes in from the sales office fencing, despite all neighbours having driveways re-laid at the end of the build, Elan left my home out of this, until I complained• A green space that was a paddock before Elan used it to dump their rubble on, and then proceeded to try to grow grass and meadow flowers through this; a pond that has never been built properly, yet we are all being charged for maintenance• Green space to the front of the development that one resident has decided to take-over and put whatever he wants on there, again we are being charged for maintenance of this space, despite complaints • Window casings that come off in the slightest breeze and I need to put back almost weekly Buy with Elan at your peril.To respond to Elan Homes' comments below, the majority of the issues listed occurred within weeks of moving in, therefore, were under Elan's 2-year warranty agreement Anyone buying a former showhome, paying the same or more for their property, should expect the same standard as any other home. When things go wrong after moving in, such as showers leaking, there is no excuse not to fix these, regardless of it being a show home. Interesting also that you say that the POS is being handed over to the management company, as we've all received a management company bill for the past 3 years. I've called your so-called customer care line multiple times and am still awaiting a response.
Samantha · 21 November 2022
Agent replied · 12 June 2024
Hi Samantha,Thank you for your comments although we are extremely sorry to hear of your disappointment.We can assure you that all of your comments and feedback are very important to us; however, it is normal practice for any items reported after the 2 year defects period to be referred to the NHBC as they hold the remaining 8 year structural warranty.Elan Homes would not refuse to carry out any defective works in accordance with the NHBC Buildmark warranty and as per our contractual obligations.We would like to take this opportunity to highlight that the ex-show home property completed in 2020 which was sold as seen. Remedial and maintenance works have recently been carried out to the POS area (public open space) to the rear of the development with replacement trees being planted.This area will be formally handed back to the Managing Agent towards the end of the year.The senior team at Elan Homes have been in contact via telephone and email to answer your queries and we deem the matter to be closed. If you have any further questions, please do not hesitate to contact us and we will be happy to assist you. ThanksElan Homes
★★★★★ 1/5
TrustpilotUnhappy customer
Moved into our property 15 months ago in Somerset and the experience with Elan customer services has been far from ideal. We have insulation missing in the walls and ceiling in one part of the house. They've provided various dates when the work was to be undertaken and failed to turn up on each occasion. No apologies and no date has been forthcoming.
Gill · 6 February 2024
Agent replied · 12 June 2024
Thank you for sharing your feedback with us. We sincerely apologise for any inconvenience you've experienced and appreciate your patience during this process.Our Group Customer Care Manager has been actively engaged with you to address the delay in the insulation works. We understand the frustration that such delays can cause, and we genuinely apologise for any inconvenience it may have caused.Please be assured that we are actively working with the contractor to confirm the date for the required works, and we will update you as soon as this information becomes available. We are committed to resolving this matter and ensuring that the necessary steps are taken to complete the works to your satisfaction.If you have any further questions or if there's anything else we can do to assist you, please do not hesitate to reach out to our Customer Care Manager directly.Thank you for your understanding and continued patience.
★★★★★ 5/5
TrustpilotAmazing so helpful and easy Rosie was…
Amazing so helpful and easy Rosie was brilliant defiantly recommend
Jacob · 26 April 2024
Agent replied · 24 August 2024
Thank you - your feedback is really appreciated and will be shared with the team.
★★★★★ 5/5
TrustpilotWhittingham Fold
We couldn't have bought a more perfect beautiful property. Tracy and Colin have been amazing to deal with. We have been in just over 2 months now with hardly no snagging at all. The service we have had has been amazing and we love our new home and in such a beautiful location. I would recommend a 100%
Clare · 22 April 2024
Agent replied · 24 August 2024
Thank you soo much for taking the time to leave such a kind review - Here, at Elan we pride ourselves on delivering a quality service and appreciate your lovely words - we shall be sure to share it with the team.
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