Every review we hold for the Lichfield office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid renting from them!
Rented flat - Longley Walk, Chelmsley Wood.My partner rented a flat from Dixons for 12 months, on check-in the property had various marks and smudges and was far from pristine condition. I myself have worked in property lettings for 11 years and I deal with all aspects from check in, check out and releasing deposits on a daily basis, so I know exactly what is and is not acceptable. The flat had tiny electric wall heaters that were not wired in and did nothing to heat the flat, these heaters were not mentioned on the EPC as it had Blown air heating when it was carried out and would mostly likely fail a new EPC, you could see your breath in the flat it was that cold. Various repairs and the poor heating was reported to Dixons many times and even mentioned during an inspection but nobody ever got back to him even when he called up to chase. Before check out myself, my partner and his parents cleaned the flat, it was left in a cleaner condition than when he moved in. He then received an email from Dixons to say the landlord would like £190 towards cleaning. The deposit was on the insured scheme where the landlord holds the deposit and pays a membership to insure it with MyDeposits, this means MyDeposits always sit in favor of the landlord as they are the paying member not the tenant. With this in mind we disputed the deposit and sent photographic evidence of the cleaning and condition plus the emails shared, the deposit should have been released in full but they still took £145 of it and awarded the landlord. My advice is avoid renting from Dixons and always avoid signing up for a deposit on an insured scheme, the tenant will never be in a fair position.
Michelle · 18 January 2023
★★★★★ 5/5
TrustpilotSarah and the team were fantastic in…
Sarah and the team were fantastic in the Bearwood branch !!!!Second property that you guys have sold for us Great Job !!!!
Brian · 30 October 2023
★★★★★ 5/5
TrustpilotThank u to Sarah and the team at Dixons…
Thank u to Sarah and the team at Dixons in erdington sarah was very helpful always keeping upto date with the sale on my flat many thanks Sarah and Allison
Mr · 15 March 2023
★★★★★ 5/5
TrustpilotYardley branch outstanding
Used the Yardley branch to sell our property. We started discussing possibility of selling about 6 months ago but still had reservations as we hadn't decided when we wanted it to go on the market. Faye from Yardley branch was amazing, she kept in touch with us regularly and when we were ready to sell, she made the whole process so easy for us. Naomi from the same branch arranged viewings and she was so friendly and professional. We ended up with a serious buyer within 3 days of the house going on the market. Faye and Naomi are definitely an asset to the Yardley branch.
Noreen · 23 November 2022
★★★★★ 1/5
TrustpilotDisgusting service
I have tried to contact Dixons on several occasions left messages no one has ever called me back. I did an experiment and called each of the 20 branches and all of them went to answer machine.Absolutely disgusting service. It's ok for them at the moment because the market is booming but watch this space when they need your custom. I am an investor buying and selling houses all the time, I would NEVER use them to market my properties
Claire · 11 July 2022
★★★★★ 5/5
TrustpilotDixons Yardley
Dixons Yardley I sold my late mom’s property through this Dixons Branch and have to say that the sales team - Faye, Zoe & Naomi have been absolutely amazing throughout the whole of my experience, very friendly, caring, approachable as well as completely professional - it has been a real pleasure & I would totally 100% recommend!! You are top notch assets to the Branch - thank you so much.
Dawn · 25 May 2023
★★★★★ 1/5
TrustpilotI will now tell you my experience…
I will now tell you my experience regarding this agency. Husband and I moved in a property in 2020, I was pregnant back then with my first kid. 2 weeks after we moved, the boiler broke. We immediately contacted the agency and let them know, pleas note, a boiler broken is an urgent matter as we had no hot water or heating. They sent a dude that said that thing was older than his kid and he's shocked regarding the state it is in. Well the landlord then asked another guy to come and check it out, dude took 2 more weeks to come and fix it. I spent 3 weeks in total, pregnant and ready to pop, without heating and hot water. Had to boil water on the stove and wash myself like that. We said, whatever, after getting it finally fixed, we minded our own business and didn't bother them with anything else....even started fixing stuff ourselves because we knew we won't get a reply.Well a month ago, we reported rodents and a leak....a LEAK in one of the bedroom, which again please note it's an urgent matter. Reported both and we are still waiting for a reply. We all left the house to visit parents outside the country and surprise surprise when we came back the whole house was covered in rat/mouse poop and pee. During this time, I kept sending them emails regarding these issue....nothing....they only send back automated messages that "oh we tried to contact landlord" or "we are sorry landlord didn't answer, we'll keep you updated". Right.... When I called the guys on the phone was mocking me that "oh, you guys never seen a rat or had one in the house?". Really? You're telling me, that I should just accept the fact that there is a rodent going crazy in my house and made me throw good food because you couldn't get bothered to bring someone to kill it.... I won't even being the leak in the discussion, when something is labeled as "urgent" and you take over a month to fix that issue...that's not an urgent matter then. Please avoid this agency, they don't care about you as a tenant and won't help you out with the issues you have. They are very fast to send renewal contracts with 3-4 months before your tenancy contract expires and email you every day until you make up your mind and even call you, but won't do anything if you contact them with a problem.
Jyugo · 16 May 2022
★★★★★ 1/5
TrustpilotI have found that Dixsons are not…
I have found that Dixsons are not honest when I tried to book a viewing for a property they added on Zoopla on the 10th of February 2022 I asked for a viewing at the same time the property was put on the market they said they will be in touch they will open the viewing next week but to my surprise they phoned me back on the 11th of February the next day and told me that property has been sold but they are still advertising the property for sale I think they are cheating there sellers by selling the property's to the people they know while receiving back handers and not allowing people to view in oder to keep the offers low for there private cliants I would no longer buy or sell a property with Dixsons nor would i use there services as a letting agent they are a very corrupt estate agency.
Mohammed · 13 February 2022
★★★★★ 5/5
TrustpilotThe team at Dixons selly oak have been BRILLIANT!!
The team at Dixons selly oak have been amazing from the first meeting with Amelia, the viewings with Becky and Amy and the final negotiations done by Claire.They are a lovely team and managed to sell my house when I have previously been on with 2 other agents, very proactive and kept me informed at all times; BRILLIANT!! would highly recommend.
Amanda · 15 November 2023
★★★★★ 5/5
TrustpilotExcellent service throughout by Ilan
Excellent service throughout by Ilan, Georgia and all the team. Even though the process was hit by the pandemic Ilan and Georgia were patient, helpful and supportive and we’re very grateful. An excellent team who we recommend highly.
Timothy · 21 July 2020
★★★★★ 5/5
TrustpilotLettings Team
Thank you for all your help these past few months. Your hard work helped us find a tenant.The contract was explained to me and the whole team Chloe ,Laylah and Micheal answered my question promptly. I asked them to communicate by text or phone, so they did instead of emails,which for me are bit difficult.Thanks to ALL .
Tample · 21 December 2023
★★★★★ 1/5
TrustpilotUnfair trading, utter waste of time
I had a viewing booked at 5PM for a property to rent they advertised on Rightmove as fully furnished at £ 725 pcm. At 4:53PM I was already on my way to view the flat, when I got a call from them saying that the price changed because I've asked for the property to be furnished and the new price was £ 800 pcm. Although I told them the property was already advertised as furnished, they even refused to meet me halfway at £ 750 pcm. Unfair trading, utter waste of time, I don't recommend.
Mario · 26 October 2021
★★★★★ 5/5
TrustpilotThe 3 bedroom on Hengham road is simply…
The 3 bedroom on Hengham road is simply awesome and l love the property. Aside from the fact that it is situated in a beautiful environment, it's closeness to my child's school as well as my place of work makes it the right apartment for my family. Thank you Dixons, I'm pleased with your service.ODUNOLA.
Odunola · 19 January 2024
★★★★★ 1/5
TrustpilotThe worst experience of my life.A one…
The worst experience of my life.A one star as i cant give 0.Dixons and the conveyancing company made the process so traumatic that i am still recovering from stress. To make matters worst i had 2 prospective buyers turn up and told me that Ricky at the Acocks Green branch told them how much debt we were in and so she had to meet us when she saw we had withdrawn the sale as she had a horrific experience with Dixons themselves.
Deloris · 17 June 2021
★★★★★ 5/5
TrustpilotDealt with Nadia at Dixon’s in…Erdington
Dealt with Nadia at Dixon’s in Erdington she has been absolutely fantastic from start to finish such a lovely person and very professional at her job would highly recommend her to other people !!!
Margaret · 19 December 2020
★★★★★ 1/5
TrustpilotThis estate agent is a bunch of wankxxs
Dixon’s estate agent SolihullThis estate agent is a bunch of wankxxsThey misguide you with everything just to fill there own pockets!They go on like they help you to your face behind your back they stab you and take under the table handouts and give their own favourites the best shout on the property even though the owners of the property are losing out as they settle for a lower offer that is in there best interest rather than the vendors intrest. So all you landlords do not even bother selling your property with these rip offs! Yours sincerely Big General
General · 25 February 2021
★★★★★ 5/5
TrustpilotHi many thanks to an Walker he has been…
Hi many thanks to an Walker he has been very helpful throughout our property purchase highly recommended.
Rakhi · 8 July 2025
★★★★★ 1/5
TrustpilotAVOID AVOID AVOID DIXONS LICHFIELD
Viewed a property with animal faeces in the garden, patched up decking which was perished to a state your foot goes through and hazardous, open food and mould left in the fridge very unhygienic, damaged flooring, damaged blinds, paintwork which can only be described as a child with a paint roller has tried to hide the dirt of years from an un-invested property combined with a stench of cigarette smoke and is a disgrace to be marketed.......currently marketed even today as: Make sure you snap this property up! A beautifully presented three bedroom town house in a popular area of Fradley. This Lichfield estate agent gives the estate agency business the poor reputation that should have been stamped out decades ago. Zero understanding and a terrible experience.
Steve · 8 November 2020
★★★★★ 1/5
TrustpilotDixons are one of the worst estate…
Dixons are one of the worst estate agents going. Nobody ever seems to know what they’re doing and pass you from person to person. Everyone is miserable and unfriendly. Extremely difficult to reach all of the time. Had a survey booked in... they didn’t even bother to show up. Contacted them, they had no real reason, said they’d call back, never did. Was also interested in purchasing a property which was a disaster. Couldn’t get hold of anyone. Nobody got back. Went in, again nobody had a clue what they were doing, passed from one clueless employee to the other... all of which were miserable and clearly didn’t want to be there. Avoid at all costs. Unprofessional, poor communications and frankly a shambles.
Rrrr · 13 July 2020
★★★★★ 1/5
TrustpilotChased for money 14 months after vacating
I was renting a property managed by Dixon's with my house mate. I vacated the property after our contract had ended due to shockingly poor service. I informed Abigail Koasha from Dixons Selly Oak via e-mail that I had vacated the property and paid all the leavers fee's. I called to confirm with Country wide terminations that this was correct and received verbal confirmation that I had. My house mate then signed a new tenancy agreement on his own.I have not had any contact from Abigail since leaving. 14 months later on, I received a call from Abigail stating that I owed money that my ex-housemate had not paid because she had not bothered to fill in the forms to remove my name from the tenancy. Abigail threatened me with court proceedings in her first call to me in 14 months. My housemate has stopped communicating with Dixon's so they found me an easy target to bump up their profits.I have been forced to take this up with the property ombudsman because Dixon's continue to harass and threaten me with court unless I pay for a charge 14 months after I had left the property. During my time in the property, I could not get hold of Dixon's when we had issues with the house. Precisely zero issues were rectified. If Dixon's spent half the time they do unscrupulously chasing for money and put that into customer service, they might stand a chance. Please avoid using Dixon's at all cost. Shockingly poor service during and after the tenancy.
Will · 19 June 2019
★★★★★ 1/5
TrustpilotI currently rent with Dixons (hopefully…
I currently rent with Dixons (hopefully not for much longer when I have my money together to move!)and have done since 2017.Dixons on my property also manage the property instead of the landlord. You would therefore think; that in the face of any problems/issues- they would actually be relied upon to do their job?Sadly not.The service provided by this agency is that dire, once I am out, I will not touch a rental by Dixons, ever again.There are 2 rental agents at the office that deals with my property yet neither of them seem to be able to pick up a phone and update, return phone calls or correspond in a non argumentative and unprofessional way. I have been trying to call for two days now. Messages left. A call back is too hard, it seems.Boiler problems in my property were on/off for nearly six months. Now a broken freezer for a week. Whilst those are quality issues and landlord issues, Dixons/Countrywide who deal with the repair side of things think the occasional phone call chasing the landlord is sufficient.I am afraid it isn't.Then lets talk about the fees for this absolutely rubbish service.To just renew my contract last year- Dixons asked for approx £130. Bearing in mind the only thing that changes on that contract are dates and the need for an additional signature. Literally no adminstration at all. What the money was for given they can't even pick up a phone, I really don't know.Do not rent with Dixons.They are the worst agency out there.
Yassemin · 14 June 2019
★★★★★ 5/5
TrustpilotI was Viewed a property by Miss Amelia…
I was Viewed a property by Miss Amelia Hamilton , it was for a studio .. from the first instant she was very polite and approachable. Very informative about the property . helped me in answering all the question i had about the property.
DEAN · 29 March 2024
★★★★★ 1/5
TrustpilotGone down hill have been a landlord…
Gone down hill have been a landlord with them since 2015they put tenants in that did not pay rent the last two months'It was empty for 6 months due to legal things the said it was out of there handsrent and legal did not want to pay now I have a tenant they moved in for eight months after that I am going elsewhere I have lost all confidence with them please do not use them
Susan · 5 March 2020
★★★★★ 1/5
TrustpilotRefund
The worse estate agents to deal with
Anj · 13 August 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
