Trusted Agent profile · Lichfield
★★★★★
177 reviews across 1 platform
9 Bore Street, Lichfield, WS13 6LJ, WS13 6LJ
Dixons Estate Agents's office in Lichfield, at 9 Bore Street, is rated 3.2 out of 5 across 177 reviews on 1 platform.
Every review we hold for the Lichfield office, from every platform, shown as written. First names only.
1/5
TrustpilotDo not use Lichfield branch
Do not use Lichfield branch. Have recently sold to a cash buyer, so in a great position. Trying to view a property which they are marketing. The property is empty. Its been 3 days, still no call to arrange a viewing after emailing and calling. My house however was sold within 22 hours of being advertised. Sellers avoid if you want competance and a buyer.
1/5
TrustpilotI had a viewing but .....
I was asked to provide proof of fund before even being able to view a property to buy. When I said I am not happy to do this before viewing the property as I am not sure if I want to place an offer on it yet, my viewing was cancelled. This is such a violation of privacy and lack of professionalism....
1/5
TrustpilotNot a trusted letting agency
Please beware this agent does not always manage properties on behalf of the landlord. Dixons (Halesowen) collected fees from us for not reason or service provided to us and then left us on our own to deal with a rogue landlord who often ignored his part of maintaining the house in good time. It had been a nightmare tenancy through Dixons Letting Agents Halesowen.
5/5
TrustpilotTracy and Hayley at Dixons Willenhall…
Tracy and Hayley at Dixons Willenhall are brilliant.
1/5
TrustpilotAbsolutely unprofessional
Absolutely unprofessional, can barely get a hold of them over the phone, don't respond to email enquiries. After finally managing to get through to them and book a viewing they rescheduled twice then told me the night before the viewing was cancelled because someone had made an offer. I was one of the first to book a viewing of the property so what could of happened in between?
5/5
TrustpilotJess found me my perfect property and…
Jess found me my perfect property and was so great. Maggie and Josh have been so helpful too. Best experience I’ve ever had with a letting agency.
1/5
TrustpilotHolding deposit Scammer
Scam company. Takes 6 months' holding deposit from immigrants and then let the property to other customer. They do not reply after getting your money.
1/5
TrustpilotTerrible Service AVOID
Terrible Service. As a landlord I paid for full management but all they did was rent collect & they didn’t do that well, leaving me in arrears. High staff turnover. Poor service level. Contractors they use botch repairs. They price the rent low to get tenants & their fee. I’d question whether the even meet the tenants. AVOID.
1/5
TrustpilotERDINGTON Branch
Absolutely pathetic service. Rang and left several messages without any response . They haven’t got the basic levels of customer service to even pick up the phone. If that’s their ethos then stay away from them .
1/5
TrustpilotDon't answer the phone
Don't answer the phone, dont get back to you when i was obviously interested in a property,ignores messages left for a return call, then sells without even contacting me to see if I wanted to put an offer in, feel sorry for the sellers might have got a better offer, I wouldn't use them to sell my house
1/5
TrustpilotRipped me off
Ripped me off! They took my deposit and then refused to give me it back when we didn't get the property - said I provided misleading information when that was absolute rubbish! Bunch of thieves - don't go near them
1/5
TrustpilotPoor service.once sale is completed…
Poor service.once sale is completed staff become very unhelpful and rude.they also dishonest in their approach.ask me to pay deposit several months before the sale .many to get my deposit only after complaining.overall I had a very bad experience .they knew we were first time buyer at the time.
5/5
TrustpilotExcellent service in difficult times
Ian Walker of Dixons has been excellent throughout quite a complex flat sale. Despite all the complications of COVID and the fact that at one point we had to withdraw the property from sale due to uncertainty about the owner's health, a good and realistic price was obtained. Ian steered us through the process and was very helpful
1/5
TrustpilotAwful experience
Instructed Dixons last year to sell my dad's house. Really hard to get hold of anyone, continually had to chase for updates, felt completely let down by them and their lack of customer service. Avoid!
1/5
TrustpilotNever recommend this company to anyone…
Never recommend this company to anyone .They took deposit before send me any documents charged me 160£ and later said to me your application is refused and deposits is nonrefundable..now going to take legal action against them ..don't go to this company if have less then 1 star I give them .
5/5
Trustpilotfriendly and Professional staff .
I just viewed a property at Arran Road(B34 6DD),DIXON staff are professional and friendly.The house is in excellent location within a walking distance to my children school,very clean and quiet environment .(Stephen)
1/5
TrustpilotRented a 1 bedroom in Edgbaston through…
Rented a 1 bedroom in Edgbaston through them and when moving they made up all sorts of charges just to take half my deposit including holes in the wall despite the fact that the flat came furnished with blinds and I never hung anything so didn’t make any holes.
1/5
TrustpilotThey work for the landlord!
The sided with the landlord all the way through. Only heard from them when they attempted to collect more fees from me- with or without valid reason; when I asked them to prompt the landlord to do his part of the maintenance, the stepped back and became evasive. Disgraceful!
5/5
TrustpilotDarren & his team have a refreshing…
Darren & his team have a refreshing honest approach within this current market . In my experience I need honesty, professionalism & a friendly approach. They never fail to perform, what more can one ask from a trusted agent. Many thanks.
5/5
TrustpilotGood Service
I requested a valuation from Dixons Estate Agents and I am very satisfied by their service. Especially, I was served with Lisa who was very helpful and the information she provided was very valuable for me. I honestly advise her.
1/5
TrustpilotDo not use you will lose they house…
Do not use you will lose they house purchase if buying with a mortgage they are slow and sly. They will charge you 600 upfront and keep asking stupid questions and get personal. Bearwood branch b66
2/5
TrustpilotDisappointed with the tenancy service received at Dixon’s Yardley
After viewing the property the commitments were made but never fulfilled even after a month ,poor communication ,Without even looking at the inventory list house being handed over to Tenant (which showing multiple damages, not professionally cleaned kitchen and toilets) ,Ignorant and not professional at all.
5/5
TrustpilotThe agent has been affable and…
The agent has been affable and approachable, also very helpful in providing general guidance and advice. The service in general has been great!
1/5
TrustpilotMr Mohammed Salim
Mr. David Lockwood and Mr. Andrew Thornhill are very unprofessional, desperately seeking gains even if it means throwing the local community under the bus. They have no interest to work with the locals, they sweep in and bully the locals. Its disgusting and unacceptable.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Dixons Estate Agents's Lichfield office has 177 reviews across 1 platform: 177 on Trustpilot (across the whole business).
Dixons Estate Agents Lichfield Sales is rated 3.2 out of 5 across all 177 reviews.
Dixons Estate Agents Lichfield Sales, 9 Bore Street, Lichfield, WS13 6LJ, WS13 6LJ.
