Trusted Agent profile · Leyland
★★★★★
435 reviews across 2 platforms
17 Hough Lane, Leyland, PR25 2SB, PR25 2SB
Entwistle Green's office in Leyland, at 17 Hough Lane, is rated 3.3 out of 5 across 435 reviews on two platforms, including 165 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Entwistle Green Leyland Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leyland.
Every review we hold for the Leyland office, from every platform, shown as written. First names only.
1/5
TrustpilotJust dont waste your time
Me and my wife traveled over an hour to view a house, when we arrived the agent lied and said he had sent her a voicemail stating that he had not recieved keys and that the viewing was off, nobody called her phone and they couldnt care less about their customers.. extremely unprofessional
5/5
TrustpilotLetting Entwistle Green St.Helens
A huge thank you to both Karen and Sam at Entwistle Green - St. Helens for finding me a perfect tenant within days of marketing my property. As a first-time landlord, I was nervous about the process, but they guided me through every step, from valuation and photography to completing all necessary documentation. Their local market knowledge and thorough tenant screening gave me complete peace of mind. Highly recommend.
1/5
TrustpilotAwful experience would not use again
Awful experience would not use again. I dealt with Gary Trappe at the Burnley branch. He valued our property for £15,000 more than it was sold for at auction where we had felt pressured to sell. Apart from the initial contact to sign the contract I never heard from him again even though he had been kept in the loop via email communication with the suction company - I am sold. It was particularly misleading and deceptive as we had signed a contract less than a month ago with him and there had been no mention of the valuation price changing and certainly not by that much. Either the valuation price had deliberately been set high to entice us or they hadn’t pushed the sale. We ended up making a loss of £15,000 using them and their auction company. They care about getting their fees paid and they really don’t care to make you the maximum from the sale. To that end they do the bare minimum. I would not use again because they don’t consider your best interest only their own.
1/5
TrustpilotI was selling a property with them and…
I was selling a property with them and from the first viewings experience and either poor or clear lack of feedback, l had doubts this was not going to work well. They did not turn up for viewings and the potential buyers had to be escorted by the then tenant?!! After 9 months and reducing the offer price to below market for a quick sale, they found a buyer. Only for the buyer to pull out 8 weeks after agreeing the purchase of the property, as they had not been reassured and kept in contact with by Sales team at Entwistle. I only found out as l chased up with Entwistle and only then was l informed of the buyers decision! Absolute shambles from start to finish! I would not recommend EG from my own experience.
5/5
TrustpilotEntwistle Green Morecambe is the place to go if you want to get things done in a professional manner and with efficiency.
The services provided by the staff at Entwistle Green in Morecambe are outstanding and exceptional. I am very delighted and happy about my experience. Staff members work as a team and are very experienced, honest, respectful and effective and just great at what they do. I cannot thank them enough for their service and help. Shaun, Emma, Janice,Emilia,Bryn and Cerys are fantastic. I will always be grateful for their help and support and I can honestly say it was one of the most memorable experiences of my life. I have a house and I finally achieved one of my life goals. I thank them for it because they deserve it.
1/5
TrustpilotAbsolutely shocking company to sell…
Absolutely shocking company to sell your house with, never keep you in the loop about your house and you have to constantly ring them for updates, tell you there’s nothing they can do to help boost your homes selling, and charged over £5,000 to sell the house as they don’t let you come out the contract as they put in the clause if you cancel and the house sells within 12 weeks they will still charge the £5,400 fee, disgusting company.
1/5
TrustpilotSaint Anne’s office
If i could give minus 1 star i would, especially for the business in saint Anne’s, very prejudiced and judgy, i am a wealthy man and when inquiring about a property to rent to the snotty woman in charge of rental properties she immediately told me all properties are not available, such a horrible character trait to have.
5/5
TrustpilotAbby was brilliant
Abby was extremely helpful in the process of me trying to rent a house. She was very good at keeping up with communication and went above and beyond to make sure that I understood everything, and that everything was in order for the day of move. She is very kind and a very professional person and I would highly recommend anyone to go with her from entwhistle green.
5/5
GoogleAfter 7 Months of dealing with another estate agent and then the sale falling through, working with Entwistle Green has been a breath of fresh air. Sophie has been extreamly helpful and kept us informed of any developments, Always quick to reply and never too busy to help! Would highly recommend working with them!
Many thanks for your outstanding 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic team at entwistle Green in Leyland . Carol and her team did their utmost to keep on track of things from the viewings to the sale and the follow up of our house . Thanks Carol . Thanks to the rest of you all at Entwistle Green Leyland for a job well done and helping us through the sale of our property. Cheers, Fiona , Domnic and the kids !
Good Morning Dom, thank you for your excellent 5* review of our fantastic team at Entwistle Green in Leyland. It is brilliant to read that Carol and the team did their utmost to keep track of things from start to finish and helped you through the process of selling your property. Kind Regards, Emma.
5/5
GoogleA very competent estate agents. Both Charlotte and Emily go above and beyond. Very pleasant to deal with and help out where possible.
"Thank you for your kind words! We are dedicated to providing top-notch service and always strive to exceed expectations. It's wonderful to hear that our team, especially Charlotte and Emily, have made a positive impact. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotScam avoid at all costs
Entwistle Green Crosby is the worst company I have ever had the displeasure of dealing with. The initial inventory was filled with outright lies and took a very long time to rectify, during our rental the problems we reported for maintenance took very long times to be fixed. The exit inventory check was booked for over a month, we both took time off work to attend it because they can not be trusted, only after we had arrived at the property and waited, past the time that they were supposed to arrive did we get a phone call saying that they were not coming. Again we can not trust them to do the inventory without us present to ensure it is done correctly. So we will loose more work to attend if it is rearranged.Disgusting behaviour and a shameful display of customer service.
5/5
GoogleFound the agents to be extremely efficient, professional and friendly, kept us all in the loop and helped the sale progress, thanks in particular to Francesca. If I was selling my house I would use these agents many thsnks abby
"Thank you for the fantastic review, Abby! We strive to provide efficient, professional, and friendly service to all of our clients. We're thrilled that Francesca made such a positive impact and we would be honored to help if you ever decide to sell your house. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotBidding wars
After putting asking price in on quite a few properties this estate agents are not happy to accept. Entwistle green thrive on bidding wars. Won’t be looking at any more properties related to this company. Bad business
5/5
TrustpilotAbsolutely amising shenon yesterday we…
Absolutely amising shenon yesterday we veuing with her 3 property she's very helpful and shes great very professional the wey presented the houses and telling us about the areas
1/5
TrustpilotUSELESS - buyers/sellers/renters AVOID
We were in the process of looking at buying at house at the start of this year. We found a house listed with this sorry excuse of an estate agent, and they booked us in for a viewing at 12.15pm. We got to the viewing and within 5 minutes there were at least 50 other people waiting outside to view this house. Everyone that had booked a viewing had obviously brought one of two people with them (a lot of first time buyer couples and their parent/s) so it was absolutely heaving.
1/5
TrustpilotHighly do not recommend
I highly do not recommend using Entwistle Green. I dealt with Julie Winkler at the Bury branch. Extremely unhelpful and rude. She made it impossible to book a viewing for a house I was interested in buying. I since contacted the seller directly, to be told that the seller had been lied to on numerous ocassions and Julie was pushing for an inside job to sell the property to a property developer. Very unprofessional.
5/5
GoogleGood service. Kept me up to date with progress. Always welcoming when visiting the shop in person. Originally they recommended a solicitor from Southport, but it was much easier using a local solicitor. Very good and adaptable at sorting out issues that arose.
"Thank you for your positive review! We take pride in providing excellent service and keeping our customers informed every step of the way. We're glad we could accommodate your needs and help you resolve any issues that came up. Customer satisfaction is our top priority!" #CustomerFirst #LocalPride Best wishes, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotRat infestation but they don’t think…
Rat infestation but they don’t think that’s urgent enough to ring landlady. The lady dealing with it isn’t in work but somehow they can’t tell me anything because she’s not in! What sort of a process is that when colleagues can’t check on what’s happening with maintenance issues. When I asked why they can’t ring rather than email landlady they hung up on me hope they don’t chew through electrics as if I was paying for property management for my home I wouldn’t be very happy.
1/5
TrustpilotWent to view a property and spoke to…
Went to view a property and spoke to the landlord of the house and Joe from Entwistle I advised the landlord I didn’t have the best credit and he advised me that shouldn’t be a problem Joe was very insistent that I pay the £161 fee for the search he was trying to get me to do it while I was looking at the house (very pressurising) he also rang the office (he must have a different number to most people as the girl picked up straight away) and the girl said well done (sounds commission based to me to get people to pay and they honestly have no intention of giving you the property ) I have since been trying to get the maghul office and no one picks up to discuss why no one had let me know the outcome I had to get through to them via zoopla and the poor guy had to advise me I have also asked for a follow up phone call but I’m still waiting **** very poor service ***** Be aware they take your money and normally have someone in mind for property or it’s already gone and yet they will still charge you ***** I wouldn’t normally write a review but I feel people need to be aware
5/5
TrustpilotGreat Customer Service
After some mix ups with the referencing Claire Phelps the Branch Manager at Entwistle Green personally contacted me to assist with a resolution. She kept in contact with me for 2 days ensuring me that she was working on fixing the mistakes that had been made that were not even her fault. We came to a solution today and I cannot thank her enough for helping us through this stressful time, I would highly recommend Entwistle Green purely because of Claire. Also a special mention to Mandy who has been our point of contact throughout our tenancy and has always been prompt and helpful with any issues we have had.Thanks again to Claire and Mandy!
5/5
GoogleFirst and foremost I must lay the basis of our journey. My partner and I were first-time buyers, from Chorley and had struggled to find the right place to fit. We had reservations about relocating to Leyland however upon meeting Helen (our House Guru) those qualms were laid to rest. She was amazing, a truly lovely estate agent who was upfront, friendly and most of all genuine in our first-time approach to the housing market. Our property was shown and we loved it, we made an offer on the spot! Post offer, many thanks go out to Sophie and Rochelle (and a lad who's name escapes me, I'm sorry bud!!) who kept us reliably informed and went out of their way to ensure our first move was a swift and comfortable one!! Entrust in Entwistle. I say this without bias, agenda or conflict of interest. If you're a first-time buyer like myself and my partner, you cannot go wrong!! Best of luck in your own journey!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI can not recommend Leyland Entwistle Green highly enough! From the start to finish of my sale, all staff I have dealt with have been professional and friendly. Jamie-Leigh and Helen in particular have been incredibly helpful and supportive. Many thanks to you all.
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleThis was the second house Entwistle Green have sold for us. We had excellent service and professionalism from Helen and the team at the Leyland office
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Neil. Kind regards, Lucy, Customer Relations.
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Tell us what you need and we'll put you in touch. Entwistle Green Leyland Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leyland.
