Entwistle Green Leyland Sales reviews

★★★★★ 1/5

Trustpilot

Had to deal with Brittany in the…

Had to deal with Brittany in the property management team and works to be carried out were incorrect which I advised to Brittany that what she was advising was backwards to what was needed. I found her email responses very unprofessional, she took it personally and at no time respected me as a tenant. I found her attitude and response very disrespectful and I found her customer service skills very poor. I have requested that any other correspondence between myself and that department to be dealt with by another employee. The importance of this is that I had to speak with the letting department as I was on the verge of giving notice to leave because of her attitude.

Mike · 14 October 2026

★★★★★ 1/5

Trustpilot

Booked a valuation with anna

Booked a valuation with anna. Visit was short she was very brief and not much help. Thought the valuation was poor compared to others x her manner was impersonal x promised follow.up email which never came . Would not advise anyone to use this service . J jones

Jacqueline · 27 June 2026

★★★★★ 5/5

Google

A massive thank you to Emily. She has been amazing helping us buy our first house. Constantly giving us updates, helping with anything we need. We are so grateful

Savanna · 14 March 2026

★★★★★ 1/5

Trustpilot

Shocking …

Unfortunately our experience with this Maghull branch is shocking! Our property manager Carlie replies to emails at best 3-4 weeks later. Can never get in touch with anyone in the office. Told you will get a call back and don’t. We have been letting a properly for about 3 years with this company and it’s a joke. Have damp patches in two of the 3 bedrooms to the point the pain it peeling off and the brown damp patches on the bay window are awful.

Danielle · 29 September 2026

★★★★★ 5/5

Google

Currently sold STC and the team at Leyland have been fantastic. I have been communicating with Charlotte primarily but Emily has also been great and fully informed when Charlotte has not been available. Helen the branch manager was extremely polite and pleasant when doing the initial assessment of the property. Easy to communicate, great customer service, highly recommend :)

Eddie · 14 July 2026

★★★★★ 5/5

Trustpilot

Rental Property Search Made Easy

I was searching for a rental property with very specific requirements, which made the process quite challenging. Bella was absolutely incredible throughout the entire journey. With a perfect balance of patience, persistence, and professionalism, she guided me through every step and went above and beyond to ensure that all my needs were met. Thanks to her dedication and tenacity, she was able to secure the perfect property for me, something I couldn’t have achieved without her support. I am deeply grateful for her hard work and expertise. Thank you, Bella!

Peter · 18 August 2025

★★★★★ 5/5

Google

I would highly recommend Entwistle Green in Leyland to anyone looking for a reliable and efficient estate agent. Frankie was especially quick to respond to my emails, always providing clear and helpful answers. Both Frankie and the whole team made my first home purchase smooth and stress-free!

Samuel · 18 August 2025

★★★★★ 5/5

Google

Fantastic customer service, kept me up to date with proceedings every step of the way including house advertising, viewings and sale up to the final completion date. I experienced this team from a house buying and selling perspective and they were great. A lovely team to get in contact with, I’d recommend this branch to anyone.

Paul · 14 July 2026

★★★★★ 5/5

Google

Absolutely brilliant. Let us view the house we were buying multiple times so we could measure up and be prepared to move in. Always happy for me to message and talk on phone. Francie was really nice. Thank you. Kyle and marie

Kyle · 1 October 2025

★★★★★ 5/5

Google

Posting this as a first time buyer. Would just like to say what a great team at the Leyland branch. From start to finish, they have been great with communication, prompt and unreal with my 100s of questions. The whole process has been stress free for us as they have dealt with everything on point. Francesca has been dealing with our case mainly from the initial viewing to the final process, and words cannot express how thankful we are! Not only friendly, but very quick with responses and dealt with everything for us. She was there when we had questions and never made us feel out of the loop. Thank you once again. Will definitely be using in the future when their services are needed.

Connor · 28 April 2024

★★★★★ 5/5

Trustpilot

Great agent to sell through

I worked with Alex, Jess and Matt at the Old Swan branch. Great team and helped pushed the sale through. I have used them twice and will use them in the future for future sales. From setting up viewings to chasing the buyer, they were great. Thanks team

James · 30 April 2026

★★★★★ 5/5

Google

Tracy has been very helpful and has allowed for the whole process to be quick and easy.

Adam · 14 April 2026

★★★★★ 1/5

Trustpilot

Obstructive and awful experience

This is a review for the Bury branch. I am an 84 year old widow and I am absolutely disgusted with the way this company acts, and I will be pursuing them further, through the Property Ombudsmen. They were not providing an adequate service, with hidden charges and poor value for money, and when I tried to change to a different estate agent they claimed they were not receiving any emails. I know for a fact they were sent these emails by the other estate agents, as we were cc'd in the email chain, and Entwistle Green are just being deliberately obstructive. They have carried on in this way for the past few weeks, and they are causing me a lot of stress.

Jasmine · 6 August 2026

★★★★★ 1/5

Trustpilot

Unprofessional

I would strongly advise anyone to think carefully before using Entwistle Green based on my experience. The most serious issue was that they allowed a surveyor into my property unsupervised and without my permission. During the visit, damage was caused to my property. Rather than accepting responsibility or trying to resolve the matter fairly, Entwistle Green repeatedly refused to take any accountability. After a long and frustrating process, I had no option but to take my complaint to The Property Ombudsman. The Ombudsman ruled in my favour and awarded compensation. However, even after an independent decision had been made, Entwistle Green still failed to pay. I ultimately had to threaten legal action before they finally released the compensation that had already been awarded. The entire experience was stressful, time-consuming and completely avoidable. A mistake can happen in any business, but how a company responds is what matters. In my case, there was no ownership of the problem, poor communication throughout, and I was forced to escalate matters every step of the way. I would not use Entwistle Green again and cannot recommend them based on my experience.

Danny · 29 July 2026

★★★★★ 5/5

Google

Called in to the office for advice on my property Helen was very helpful and a pleasure to deal with .

Craig · 14 February 2026

★★★★★ 1/5

Trustpilot

It's like a nightmare

Our landlord works with Entwistle Green and, to be clear, we have no issue with the landlord himself. He was very fair, confirmed from the beginning that we had left the property in excellent condition, and approved the full return of our deposit. Despite this, dealing with Entwistle Green was extremely frustrating. Our calls were repeatedly unanswered, our emails were ignored, and when we visited the office in person, we were given excuses and staff appeared unwilling to speak with us. Even though our landlord had already authorised the full refund, it took nearly two months for us to receive our deposit. The lack of communication and unnecessary delay caused a great deal of stress. Based on our experience, I would strongly advise tenants and landlords to think carefully before using this agency.

Direnç · 17 July 2026

★★★★★ 1/5

Trustpilot

Crap service

My experience was very poor when using them for selling property via Flyp. They did not respond promptly to the buyers when their colleague was on leave and no one covered that colleague's work/monitored the email. The deal was nearly fell through because of it! They also failed to issue the MOS to both parties correctly and they sent it to the solicitor who had not been instructed (Wrong solicitors for both buyer and seller sides). They did not take the selling seriously! Please do Think Twice before you instruct them for selling! Besides, their email for complaint is not working. Will definitely escalate to the property Ombudsman.

Tony · 10 July 2026

★★★★★ 5/5

Google

Exceptional service from Helen and her team I would highly recommend them they went above and beyond for us

Emma · 14 February 2026

★★★★★ 5/5

Google

Just purchased a few properties with Entwistle Green. Frankie, Emily, Helen and the team were extremely efficient, professional with excellent communication and care throughout, all in all, an amazing estate agents! I will be using them many times in the future!

Philip · 1 June 2025

★★★★★ 5/5

Google

Recently purchased our first home through Entwistle Green, Leyland. The service from start to finish was perfect. Frankie looked after us from the first viewing to our completion date and couldn’t have done any more for us. She is friendly, efficient and always checked up on us. We will happily use this estate agent in the future and particularly Frankie. Thanks a lot! :)

Darren · 27 June 2024

★★★★★ 5/5

Google

Huge appreciation to Helen who helped us get our first home, and hopefully forever home. We were booking a viewing for a different property and gave Helen our criteria, she informed us of a house on the market which ticked every box, and it did. We wouldn't have found this house without Helen as it didn't come up in any of our searches on the big sites. Very responsive and great communication.

James · 18 November 2025

★★★★★ 1/5

Trustpilot

One of the workers Beth was great and…

One of the workers Beth was great and helpful till we had to speak to a manager to secure the place and turned out the manager was a proper angry person with short temper thinks she owns the company. Also thinks she can speak to customers however she wants all reviews are bad be aware

Ahmad · 10 October 2025

★★★★★ 5/5

Trustpilot

We have just sold our property using…

We have just sold our property using Entwistle green would highly recommend very helpful from the beginning until completion day Julie was fab she kept me up to date with everything

Mariemma · 30 April 2026

★★★★★ 1/5

Trustpilot

This company are thieves

This company are thieves. Beware of them. They call you unlimited to convince you to rent a property and when you pay Deposite they tell you that your reff failed and hold onto your money. They do it to immigrants and target people of black race. They target immigrant who newly migrated to the company and try to get money from them. They defrauded us 1 week Deposite. Thieves. Thieves that’s what they’re. Expecially the staff

Omogbai · 21 May 2026