Winkworth New Cross reviews in Lewisham

★★★★★ 5/5

Google

I can't thank enough Donovan, this guy is absolutely the best!! First time with Winkworth, Donovan has been brilliant since the first viewing, he found me the perfect tenants in no time. He made the process quick and smooth. Unfortunately, we had a big issue due to a certificate not arrived on time and he demonstrate high knowledge and professionalism in sorting this out. He has been always responsive and available even after working hours. I have been very lucky to meet him. Absolutely recommend!

Valentina · 22 September 2024

★★★★★ 4/5

Google

Thanks to Peter for doing an incredible job of helping us sell our beloved first home to buyers who will hopefully love it as much as we have. George was an absolute hero getting the sales progression through, liaising with solicitor's …

Emily · 10 December 2025

★★★★★ 1/5

Trustpilot

Avoid this agency if you value your…

Avoid this agency if you value your deposit. The end-of-tenancy process was is a nightmare. They submitted a fraudulent invoice as evidence in a TDS deposit dispute. I contacted the company named on the invoice directly and they confirmed in writing they had never attended the property and the invoice number belonged to a completely different property for a job dated 7 months ago. I reported them for fraud.

Bettina · 24 May 2026

★★★★★ 1/5

Google

Atrocious service. Winkworth rental team allowed us to sign a tenancy agreement, send over a security deposit, a holding deposit, and 4 weeks rent before then telling us the deal had fallen through. There was no indication at any point throughout the process that the landlord was considering other tenants, or that the deal wasn't binding. Despite all this, they still haven't returned our roughly 3500 pounds. Unprofessional, incompetent, and verging on criminal. Whilst we understand that most of the blame lies with the landlord, Winkworth have been completely unwilling to accept any fault on their part for poor communication, misrepresentation, and the glacial speed of returning our money for a service that they not only didn't deliver, but were never even capable of delivering in the first place.

Oz · 23 August 2024

★★★★★ 1/5

Trustpilot

A masterclass in poor comms

If you enjoy chasing your management team, repeating yourself, and talking to an AI in the guise of a team member- you're in luck- Winkworth is the estate agent for you! What should have been a straightforward bog-standard rental turned into an ongoing saga of piss poor communication, missed details and an impressive ability to make every issue somehow become my problem to chase up on for updates. Which begs the question, is their inbox a black hole or they just don't care? I’ve dealt with estate agents before. I'd say I'm pretty familiar with the usual level of nonsense. But I must congratulate Winkworth who have managed to take it to another level. Would I use them again? Absolutely not. Would I recommend them? Also absolutely not.

Coni · 6 October 2026

★★★★★ 5/5

Trustpilot

Fabian is great!

Fabian was exceptionally, responsive, proactive and kind, which was all required to get me moved in to my new flat. Thank you

R · 7 May 2026

★★★★★ 5/5

Google

Bought my house through Winkworth New Cross and Pete was absolutely brilliant from start to finish. He was always easy to get hold of, kept me in the loop, and made the whole process feel much less stressful than I expected. Buying can be a …

Josh · 10 October 2025

★★★★★ 5/5

Trustpilot

Highly recommend Aaron and the Winkworth team

I'm so glad I trusted Aaron and the Winkworth team to find a tenant for my home. Aaron knows the Queen's Park and Kensal Rise area inside out, and is extremely knowledgeable about tenancy regulations and contracts. He was responsive and proactive throughout, and often picked up the phone rather than relying on text, which made a stressful process feel calm and manageable. The wider team, Michael, Stanislava, Ayallah and Fabian, have been equally professional and quick to respond. A breath of fresh air compared with other estate agencies I've used. Highly recommended!

Mrs · 30 September 2026

★★★★★ 1/5

Google

TL:DR they lied and lied and cost me at least £500. Gonna try to split this in stages. Viewings: dude lied to me that it was quite and no upstairs neighbours. Moving in: on the day of the move, they told me the flat wasn't ready (I had all my stuff in a van and no place to go) flat was dirty, no power, no gas, had to wait a week to get it ready. During: quick in replying to repairs, tho I had a scaffold with no security on a high street. Moving out: they (Sadie in specific) lied that I couldn't get an extension request at least 5 times (landlord was ok) I had to look for a new flat, sign a deposit. Only later to know I could stay losing the £500 deposit. There was no accountability. Don't go for this one.

João · 24 July 2024

★★★★★ 5/5

Trustpilot

Winkworth and Arrun…thank you

Winkworth were really helpful during my property search. Arrun Padda was especially responsive to support the search over a number of weeks across a wide area. Arrun was flexible with time, showed high quality property listings to me, and was prompt to help communication with landlords. This stood out to me all while he maintained a relatable yet professional manner and I really appreciated his work. If I’m searching for properties again I’d be reassured to have Arrun’s help at Winkworth.

Che · 8 September 2025

★★★★★ 5/5

Google

The team at Winkworth New Cross went out of their way, putting in huge effort, to get our sale over the line in a really tough market. They were highly responsive and helpful throughout the process and kept well on top of everything to push the sale through. A special thanks to George, Gibson, Phoebe and Hannah for all your work. The lettings team also stepped in when the market was very slow to manage a short-term tenancy for us. They found a tenant fast and managed the process seamlessly, so thanks to Jordan and Sadie and the lettings team. I highly recommend Winkworth New Cross as a really knowledgable, friendly and responsive estate agent who will give you a realistic valuation and get your property sold.

Hannah · 24 June 2024

★★★★★ 4/5

Google

Thank you to Winkworth especially Gibson, Phoebe and Hannah for their help with our flat sale. They acted professionally in their coordination between the two solicitors and the management company and, despite the process to completion …

Mandy · 10 December 2025

★★★★★ 5/5

Google

I would like to express my sincere thanks for your assistance in introducing the home for us. We worked with Kwesi Mensah, Your professionalism and effort are truly appreciated, and I’m very pleased with the outcome. I hope we can continue to collaborate on future opportunities.

Jegashanth · 1 September 2025

★★★★★ 5/5

Trustpilot

Amir Shafi is a star

Amir Shafi is a star! He is very quick in response and diligent. He is very good at finding out the needs of his clients and providing appropriate solutions. He is really reliable.

Masahiko · 23 December 2025

★★★★★ 5/5

Google

We had a fantastic experience buying our property through Winkworth. Phoebe was outstanding throughout- highly responsive, clear, and always one step ahead in managing the process. She made everything feel smooth and efficient from start to finish. Wouldn’t hesitate to recommend her and the Winkworth team.

Stef · 18 August 2025

★★★★★ 5/5

Google

We just moved into a Winkworth property and the process couldn’t have been any better!! Especially having Vincenzo Bifulco as an agent. He’s been brilliant! So helpful in helping us secure the property and managing our large group. Thank you ever so much!! :)

Catalina · 10 September 2026

★★★★★ 5/5

Google

Ozlem has been very helpful in helping me out during my property search and finding the right property for me, I’d definitely recommend her.

Achan · 16 February 2026

★★★★★ 5/5

Google

I would like to thank Zulekha for the great service. She is always available for help and support during any inconvenience making everything easy and fast with a great attitude. Kind regards, Juan.

Juan · 26 November 2025

★★★★★ 1/5

Trustpilot

NO ELECTRICITY FOR 3 DAYS

I am extremely disappointed with my experience renting through Winkworth. When I moved into my new flat, the agent failed to provide me with the gas card/key. I moved here from the US so I did not know that was something that I needed. As a result, my electricity was cut off for almost three days during my very first weekend in the property. I had no light, no heating, and no hot water for close to 72 hours.

Rainice · 12 December 2025

★★★★★ 5/5

Google

My partner and I were on the hunt for our dream rental when we stumbled upon Winkworth From the moment we connected with Phoebe, our experience took a turn for the better! Her warm smile and confident demeanour instantly put us at ease. Phoebe's knowledge of the local rental market was truly impressive. She effortlessly navigated our needs and budget, suggesting properties that ticked all the boxes, often before we even knew they existed! During viewings, she pointed out key features and potential quirks, providing insightful commentary that helped us envision living in each space. Phoebe's professionalism shone through every step of the way. She was always prompt, organized, and kept us informed throughout the process. Whether it was scheduling viewings, explaining paperwork, or answering our endless questions, she handled everything with grace and efficiency. What truly set Phoebe apart was her genuine kindness and politeness. She treated us with respect and understanding, patiently addressing our concerns and never once losing her cool (even when faced with our indecisiveness!). Her positive attitude and infectious enthusiasm made the entire experience, even the tedious bits, feel enjoyable and stress-free. To summarise Thanks to Phoebe's expertise, dedication, and warm personality, finding our dream rental home was a breeze. We wholeheartedly recommend Winkworth and, more importantly, requesting PHOEBE as your agent! You won't be disappointed. Thank you Phoebe.!!!

Tabitha · 25 February 2024

★★★★★ 5/5

Google

Ozlem is a very helpful sales manager. Highly professional and would recommend them above the other estate agents on the market.

C · 16 February 2026

★★★★★ 5/5

Google

Sold and purchased my property through Winkworth this year. Amazing, friendly and knowledgeable sales team who put customer satisfaction at the forefront of their business ethos. Gibson was very proactive on getting my property on the market. Katerina, was very proactive with viewings and showing me properties and offers that were fantastic. Hannah was an absolute star, ensuring all my requirements were met and the process was smooth. Wouldn't recommend any other agent in the area other than Winkworth New Cross!!

Jasmine · 27 December 2023

★★★★★ 5/5

Trustpilot

A great team to deal with

Guy, Charlie and the team were excellent throughout the whole process. Quick to respond, helpful with questions, and a pleasure to deal with.

Mr · 7 September 2026

★★★★★ 5/5

Google

Had one of the best experience dealing with an estate agent. Finn from Winkworth New Cross Estate Agent is a top tier agent. He displays the perfect way an agent should treat their client. Continue serving your clients with excellent customer service 👌 👌👌 …

Ian · 3 April 2026