Mann Sydenham Sales reviews in Lewisham

★★★★★ 1/5

Trustpilot

What service - It was no service!

We met with Robin from Mann, Beckenham who confirmed he would assist us with a rental property. The very next day we were emailed a suitable property and called to arrange a viewing. Robin said he would collect keys and call back with an appointment time/date. From this moment, we never heard from Robin again!! I tried chasing and eventually spoke with Robin’s manager who advised the property had been let to another client. The manager apologised and advised Robin would call back to explain the situation. As expected, we did not hear from Robin. So, moral of this story is beware! Mann in Beckenham have a preferred list of clients and if you are not in the preferred list, you have no hope of a rental.

Lizzie · 7 December 2022

★★★★★ 1/5

Trustpilot

Untrustworthy

Untrustworthy - agent didn’t turn up for viewings, agent doesn’t try to sell property instead advises buyers not to put an offer in, difficult to contact even in working hours, bad mouths other estate agents, would highly recommend avoiding Mann if you are either selling or trying to buy

Eliza · 6 November 2024

★★★★★ 1/5

Google

Had a viewing last Saturday and even called before to make sure as received no text or email confirmation. Nobody showed up at the property and wouldn’t answer the phone. Hard enough to book viewings but this was a new standard of low from estate agents at the moment.

H · 24 October 2022

★★★★★ 5/5

Google

Excellent customer service. Dominika was really helpful, professional and always ready to reply to our questions. Highly recommended!

Cristina · 25 October 2018

★★★★★ 5/5

Google

Stephanie and Dominika were really helpful and friendly and made the whole renting process very easy!

Camilla · 25 October 2019

★★★★★ 1/5

Trustpilot

Unprofessional and unethical

I called the agent and I was proposed to buy off plan without showing you anything but pictures. They dont even have a show home!!! I told them I dont understand how I can buy anything for 400K without even seeing a showhome. And they just explained that this how hot is the market now. On the other side they claim they have been inside and the apartments are very nice. I think this is unprofessional and unethical.I don't think they actually care about the customer.

Dastan · 5 September 2022

★★★★★ 5/5

Google

Excellent experience with MANN - a special thanks to Dominika for going the extra mile throughout.

Hannah · 25 October 2018

★★★★★ 1/5

Trustpilot

disappointed and costly mistake for me

Initial conversation with Catford branch was very good so gave them my flat to let. Never again. Appalling photos put up on rightmove which did not market a victorian conversion flat with garden in a conservation area at all. Consequently, poor viewings in a fast moving dynamic market. Mann did correct this but I lost valuable time which ultimately cost me rent money. Original letting contract was returned by me twice with basic mistakes and the new tenancy agreement has been sent back twice because Mann cannot get the names of landlord correct. It looks like it won't be ready in time for the agreed start date so I will lose more rent.Mann don't seem to understand the basics of letting and have lots of young, inexperienced staff who are not being supervised by managers. When someone is on leave - no one else can get the job done.Hugely disappointed and costly mistake for me

Marie · 11 August 2022

★★★★★ 2/5

Trustpilot

I'm extremely disappointed after moving…

I'm extremely disappointed after moving into the property in Chatham. We were assured it had been freshly painted and professionally cleaned, but that’s clearly not the case.

Tracey · 29 June 2025

★★★★★ 1/5

Trustpilot

Where is my deposit?

Dragging their feet returning our deposit even though the landlord immediately authorised a full refund. Moved out 3 weeks ago and still dont have our money back, and Mann Sydenham just ignore our emails.

Georgina · 3 April 2025

★★★★★ 1/5

Trustpilot

Deceptive pictures and lies on listings

I am currently moving home and chose to view a property with Mann Countrywide in Woolwich based on my criteria seemingly being met on my Rightmove search. The images did not include the front of the property which I now know to be a red flag. When greeted by the estate agent, Catherine, at the property I explained that the property had been incorrectly listed online but she did not seem surprised (regular practice?) or even apologetic at the fact I had made a wasted journey due to the misrepresentation. I advised her I was only interested in semi detached properties so would not be continuing with the viewing, to which she replied “if it’s just you and no one else, can I ask why you’re only looking at semi detached homes?” As if extra occupants makes me eligible for side access to my garden Catherine! No one contacted me afterwards for feedback or clarification and as a result of Catherine Melder's attitude, I certainly will not be using Mann in the future. It's a shame as my mum had used them in the past when purchasing and had good things to say but it seems that times have changed.

Liz · 8 June 2022

★★★★★ 1/5

Trustpilot

AVOID!!! - ZERO STARS!!!

AVOID!!!! - ZERO STARS!!! We had the misfortune of dealing with the Waterlooville branch who wilfully let us an unsafe property, blamed everyone (including us) for their own failings, and refused to accept any liability. The UK has gas safety regulations for a reason. As a new tenant, we had every right to expect a safe home. But no. What we got was a load of paperwork claiming our home was safe and a boiler that wasn’t attached to the flue. They even sent us a photograph of the detached flue and argued it was safe!!Apparently, according to their office, carbon monoxide is not a danger! ??? They actually for real?!Our lives and the life of a 5 year old meant nothing to them. It took them over a month to fix the boiler, most notably with a vile attitude. If you value your life, AVOID this inhumane and despicable company. If you wish to die due to someone’s incompetence, let a property from Mann.

T · 20 May 2022

★★★★★ 1/5

Trustpilot

Harassment

Calling me multiple times a day and not taking no for an answer is harassment. I have kindly asked you to remove me from your database and never contact me again, please respect my wishes. Anymore calls, I will report your business An email has been sent via your contact page

Christopher · 8 July 2024

★★★★★ 1/5

Trustpilot

What does it take to unsubscribe from Mann??

Despite specifically advising I was only interested in a specific property & did not want to receive speculative emails I now receive them on a regular basis from Mann Countrywide, Totton in this case.

MRKENNETHADAMS · 11 March 2025

★★★★★ 1/5

Trustpilot

Disgraceful Service

Well what can you say about this company. We rented out a property through them expecting a great service. They inspected an immaculate property with everything in place. Somehow whilst they were charging us for the upkeep and property checks our tenant's managed to remove all plants, trees, shrubs and two 8' x 6' garden sheds and paint every room in the house without their knowledge. And guess what its our fault/problem. Would not trust them to manage anything. By the way I am scoring them one star as I couldn't select no stars. Avoid at all costs because it will cost you. You have been warned

Dave · 16 March 2022

★★★★★ 1/5

Trustpilot

From a tenants perspective

From a tenants perspective: Mann have been hopeless from start to finish. Agents make you feel like everything you do is wrong and their favourite thing to do is threaten financial penalties for asking them to do the most basic of tasks. Every correspondence is rude and condescending.They arranged for our landlord to attend our property with NO NOTICE not once, not twice, but THREE TIMES during our tenancy. We've tried several times to lodge complaints but we're not even sure anyone submitted them.No one seems to know each other's job in the office and we've been without vital appliances upwards of ten weeks at a time. I once phoned and was spoken to in the most disgusting, dismissive tone which was blatantly based in sexism. The classic "I'm just going to speak over you, make your problems seem insignificant and demand I know best regardless". Awful service, they just take the money and do less than minimal work. Don't be fooled by good google reviews, they pay new tenants £20 for writing a 5* review on moving into a property. Lazy and discriminative. I hope they are investigated very soon.

Grace · 4 March 2022

★★★★★ 1/5

Trustpilot

Terrible service from Mann in Catford a…y

Terrible service from Mann in Catford a few years ago. To make matters worse they keep calling me asking if they can help with my BTL. Take my details off your system - I've asked you 5 times already. Imbeciles.

Alex · 12 December 2024

★★★★★ 5/5

Google

Very friendly and professional staff; their services go the extra mile, from the first formal contact to all the tedious but necessary and well explained and prepared paperwork, up to the great and considering follow-up; they really take care of their customers. Really happy with the service.PositiveResponsiveness, Quality, Professionalism, Value

Petr · 24 October 2021

★★★★★ 1/5

Trustpilot

I live in a building comprising of…

I live in a building comprising of several flats, one of which was sold last year 2021around June/July. The ‘sold’ sign is still attached to the fence on the property. I have contacted Mann in their Sutton, Surrey office on 7-8 occasions to ask for their sign to be removed, but apart from one promise do this after my first call, nothing has happened. Subsequent calls, and emails to them have been totally ignored.Their customer service appears nonexistent, and if I decide to sell my flat, Mann Estate agents would be the absolute last people I would use.If they can’t organise this simple thing, I dread to think how they do business!

Chris · 14 February 2022

★★★★★ 5/5

Google

Thanks to all of the team at Mann Countrywide Sydenham office for making the lettings process, a fairly painless experience. The team were always professional, helpful and efficient. They found excellent tenants for our flat again with a special mention to Daniel and Hazel. Highly recommended.

Stephen · 26 October 2015

★★★★★ 5/5

Trustpilot

As a new landlord

As a new landlord, I have been really impressed with the service and professionalism shown by Lee, who has been working hard to get my property let at short notice.His knowledge of the rental market is just superb, and he has kept me up to date throughout during the whole process. What he doesn't know isn't worth knowing, so overall the whole process has been super smooth. A+++

Matthew · 24 May 2023

★★★★★ 1/5

Trustpilot

Mann Countrywide Estate Agent Woolwich…

Mann Countrywide Estate Agent Woolwich were not able to understand my mortgage needs .The staff would benefit from training on Buy To Let mortgages. Mouse infestation in the area didn’t help .

Paul · 31 January 2022

★★★★★ 5/5

Trustpilot

Mann estate agents - Chessington

We dealt with Mann estate agents Chessington when buying our first house and exchanged today. We spent a year dealing with other estate agents and viewing other properties but Mann estate agents chessington instantly felt different, right from the first point of contact. They couldn’t do enough to accommodate us, even when the property was so heavily in demand and they were managing many viewings on the same day. They were very professional but also very personable, really taking the time to listen to us. They quickly introduced themselves to us and Akil, Kim and Zoe really made us feel like part of the extended family and so at ease. They helped us through getting the offer accepted and it was after this point that they really went above and beyond. They managed our expectations well and with compassion, and helped keep a clear and easy line of communication between us and the seller making the whole process free of stress or worry. They were always happy to take calls and emails with my questions (of which there were many as a first time buyer), but also proactively got in touch with us regularly to keep us informed. Our solicitor was unfortunately difficult to deal with and the fantastic team at Mann estate agents even helped manage this relationship better and patched the holes in our knowledge that perhaps the solicitor should have been doing. They took on the role of estate agent/friend/liaison between parties (and sometimes therapist) with the highest integrity and professionalism without complaint. I rarely leave feedback for companies but this experience genuinely compelled me to. We honestly couldn’t have got through the sale without their fantastic support and help. The only downside is that once we complete in a week, we won’t have regular contact with Akil, Zoe or Kim as their job is well and truly done, and then some. Would highly recommend to anyone.

Phillip · 25 January 2022

★★★★★ 1/5

Trustpilot

Unethical

Unethical, incompetent and untrustworthy experience the worst in14 years of renting.Do not trust these they cannot retain information nor carry out any agreed actions- they will say one thing and do the opposite. A very poor experience whereby nonsense eminates from them , what a truly shocking experience . BEWARE AVOID

Steve · 4 June 2024