Every review we hold for the Lewisham office, from every platform, shown as written. First names only.
★★★★★ 5/5
YellNo 1 Agent
I wanted to sell my property quickly and considered a large agent - I'm so glad that I didn't as Viv and his team marketed and sold the property within 48 hours. Truly outstanding. Not only that because they are a small, professional firm I felt like I was working with a team as they guided me through to exchange and completion. Due to their efforts sorting out small problems - I was able to complete in record time with minimum stress. I really would rate them as the best agent in South east London - Well done Viv and team. Thank you for everything.
EKE51 · 7 April 2016
★★★★★ 5/5
GoogleExcellent service and great ethics. La Casa and Viv reaffirms my belief that there are great ethical business men out there giving scalable property and wealth creation advice. …
Dr · 17 April 2025
Agent replied · 17 April 2026
Thank you for your review, best wishes with your ventures.
★★★★★ 5/5
GoogleWe completed the sale of our house yesterday. Yay, yay! It has taken a year, but thanks to La Casa for their support all the way through. Excellent video of the house and advertising. Handling 3 visits of prospective buyers. Encouraging us through some months of no enquiries. Handling our eventual buyer and the sale so well. Thank you!!!!
Rob · 26 October 2023
Agent replied · 25 October 2024
Thank you for your kind words Rob deeply appreciated.
★★★★★ 5/5
GoogleI am writing to highly recommend La Casa Services for any property management or maintenance needs you may have.
Over the past six years, we have been utilizing the services of La Casa. I must say that their responsiveness and professionalism have been consistently impressive.
Whenever any issue arises within our property, the team at La Casa has always been prompt in addressing it. Their commitment to ensuring the smooth operation and upkeep of the property has been commendable.
Most recently, we experienced an issue with our oven, which was reported as faulty. Without any delay, La Casa Services promptly arranged for its replacement, ensuring minimal disruption to our daily routines. This incident further underscores their dedication and efficiency in handling maintenance tasks.
Based on our experience, I am confident in recommending La Casa Services to anyone in need of reliable and professional property management services.
Hesham · 28 April 2024
★★★★★ 5/5
GoogleMet with Viv and the team at the La Casa office to discuss a property investment project. We spoke at length with regards the legalities and pitfalls of the project but more importantly, the solutions.
I left knowing exactly what tweaking was necessary to ensure the project met with a good start and it's all thanks to the team at La Casa.
Definite first port of call for ANYTHING property related.
Nat · 27 October 2017
★★★★★ 5/5
YellUse only Prpfessionals
I have dealt with Viv, The Manager on several occasions regarding rentals. I have found his advice to be professional, effective and most important the best I’ve had in my short time in renting my property. A reputable agent is a must and from my experience with La Casa, I have no hesitation in recommending their service.
PaulineG-188 · 23 November 2021
★★★★★ 5/5
GoogleAbove and beyond! An ex tenant, throughout my time with La Casa i had an excellent experience. The agency is very responsive to tenants' messages and enquiries, often going way out of their way to solve a problem if such appeared (it seldom did). The team is very friendly and helpful, and have excellent knowledge and skills. I had to move to an area that was beyond their remit, otherwise i would most happily continue my tenancy in one of their properties. Extraordinarily responsive and accommodating. Highly recommend, would rent again
John · 27 October 2019
Agent replied · 25 October 2024
Thank you John
★★★★★ 1/5
GoogleExtremely unprofessional.
Went for a viewing on a Saturday and said I liked the flat but was told that I should ring on Monday if I wanted to put in an offer and pay a holding deposit.
I rang as soon as La Casa opened on Monday morning and was told that the guy who was dealing with the flat was late in and to ring back later.
I rang back but was told that he still wasn't around and so to call back later. I gave my name and number and when nobody called back after a couple of hours I rang again.
The guy was now in but told me that since he had arrived at the office, somebody else had called and put a holding deposit on the flat whilst the landlord considered their offer. He also told me that it was a shame because the landlord much preferred me as a tenant but didn't know that I wanted to put in an offer and so took the holding deposit from the other person (the landlord can't consider other offers once a holding deposit has been paid).
I made a complaint but I was told that it was just 'unfortunate' and agreed with when I stated that I would have got the flat if I'd been redialing all morning to catch the agent who was dealing with it as soon as he walked through the door.
La Casa obviously don't have any good systems in place. Your dealings with them will largely depend on luck and the random acts of their unprofessional (and frankly, inconsiderate) staff who evidently don't understand the stress that prospective tenants go through whilst searching for properties in London.
Gregory · 27 October 2018
Agent replied · 25 October 2024
We wish to clarify the details regarding your interest in the property.
You met with the landlord directly whilst we did the viewing and he suggested that you call the agent on Monday, if you were interested in the property. We did several other viewings on the weekend as well as yourself.
When you called on Monday you were advised to speak with the negotiator that was dealing directly with the landlord. We did put your verbal offer forward to the landlord and explained your position. We explained to you that the landlord did like you but decided to accept another offer from another prospective tenant which had also viewed the property; he felt they would be more suitable and met the criteria for his property,
There were other offers that were put forward which the landlord declined as well as yours, however the landlord’s decision was final as we stated to you. We are not in the position to take reservation holding fees from prospective tenants without confirmation from the landlord.
We do not feel your grievance is warrantied; we liaised with you in realistic time frame and dealt with your responses as sympathetically possible. We feel that we have good systems in place and do understand the importance of being clear and communicated this to you on the morning of our conversation. We are not able to accept offers without first consulting with our landlords. We do not take reservation fees without seeing the required documentation first.
★★★★★ 1/5
GoogleHave been living at a flat which La Casa manage for about a year now.
They're nice people, and overall nothing has been *really* awful about their service, but everything has been just a little bit rubbish. Cumulatively, it means I wouldn't recommend them to anyone. Steer clear.
In the last year:
- they didn't show up to our first house viewing on time
- they didn't know a key clause was missing from their own contract (the length of the break clause); my girlfriend who's a lawyer had to point it out to them
- they didn't show up to do the inventory on time
- they didn't send us a copy of the inventory for a month (even though the deadline for us to challenge anything was two weeks after the inspection)
- our boiler broke down and they took nearly two weeks to get it fixed
- we wanted to switch from prepayment to a credit meter for energy, and they either didn't know or chose not to tell us that it was our right to do so (that's a basic bit of legislation any professional property management firm should know; we Googled it in ten seconds)
- we've arranged three lots of minor repairs to things in the flat, and each time their workman hasn't arrived and we've had to reschedule (I'm writing this while waiting for a workman who hasn't arrived)
- they've failed to keep in touch with us about repairs through various incompetent means. My favourite is chasing an email they were due to send us, only to find out they had actually sent it to themselves.
Harry · 27 October 2017
Agent replied · 25 October 2024
Dear Harry,
We do understand it has been quite some time since you posted your review. We wish to clarify some of the points that you raised during your rental at the property.
--Tenancy Agreement--
The question was asked by you regarding a break clause, we use a copy of the National Association of Estate Agents approved tenancy agreement.
--Inventory--
The inventory was done by a third party, We contacted the inventory clerk and she sent us confirmation that the inventory was sent to you on the 29th March 2016, the moving date was the 19th March 2016, (10 days after) This would not have prevented you from challenging anything on the report, which you did not raise any issues.
--Boiler--
We contacted the landlords nominated contractors to repair the boiler, as soon as you reported the problem, the issues could not be repaired on the first visit. We arranged a second company to repair the next day but the engineer recommended replacing the boiler, therefore we contacted the landlord immediately. The landlord made a prompt decision to replace the boiler for a new one. The boiler company fitted the boiler in their first available slot. Access needed to be granted by you for the contractor to attend as you were not going to be in on the first appointment given, however you declined to give engineer access with keys. We are satisfied that the boiler was done in the quickest time possible. The time that the boiler was not working the landlord granted you financial compensation for the amount you requested.
--Meter--
We always liaise tenant's requests to the landlord regarding any changes that need to be done at the property, the landlord advised that if possible, she did not want the meters changed over, however she did grant permission.
--Dishwasher--
When the appointment was first booked, la Casa offered to meet the engineer to allow access, however this offer was not taken up. You said that you would be at the property up until 12 to give access for the contractor. The appliance was under warranty, therefore we had no control of the time which the warranty contractor would arrive, the company's call centre gave a generic time of between 9 am and 12pm. We were contacted in the morning by you to find out what time the contractor would be coming, we called the warranty company but they were not able to get hold of the contractor, we called you to let you know, however we were unable to get hold of you. When we finally got through to you, you told us that the engineer arrived, later that afternoon you informed us that you terminated the job and sent the engineer away as you had to go to work.
The repair was completed the following week (as a part was ordered from abroad) when second access was given. A member of La Casa supervised the repair. We were pleased that the matter was finally resolved.
We feel your comments you posted on the review (at the time you were waiting for the dishwasher contractor) you was clearly frustrated.
We feel it was a miss representation of the facts, we felt it prudent to give a clear and concise breakdown of all the issues you raised. We were somewhat surprised that you went directly onto a review website without liaising any of the points with us directly. We are pleased that the tenancy continued well, despite all these points raised with no other problems. We do wish you all the best for the future.
★★★★★ 5/5
GoogleLa Casa have been really helpful, they know their stuff and are happy to advise selling / renting alike.
Mark · 26 March 2025
Agent replied · 27 October 2025
Thank you for your feedback regarding your experience with La Casa.
★★★★★ 5/5
YellExcellent Agents
My Partner and i rented a place through La Casa for the last 18 months, we always found Viv and the team to be very responsive and dealt with any request promptly. They made the whole process of viewing and moving into the place extremely smooth and I’d recommend them to anyone moving into the area.
Ianb1984 · 6 April 2020
★★★★★ 5/5
YellCharlie&Anna
Viv and the team at La Casa are extremely professional, honest, reliable and helpful people who clearly have a genuine interest in customer/ tenant satisfaction. We were so thankful for their support and guidance from start to finish with securing our first rented property in Hither Green and continue to be exceptionally thankful for their service. A truly brilliant team!
AnnaN-4 · 14 April 2016
★★★★★ 5/5
GoogleI am a land lord and working with La Casa over 10 years. I have 3 properties which La Casa maneging. I am more than happy with the service. Very professional, extremely reliable, always responsive and very knowledgeable.
I can not recommend enough.
Yoav · 26 October 2023
Agent replied · 25 October 2024
Thank you for your kind words Yoav, deeply appreciated.
★★★★★ 5/5
GoogleLa Casa was managing property which we are living in since 2018. We were very pleased with them, fast reaction to any issue reported, never left us down, very good comunication and generally very nice people. Would recommend to anyone.
Thank you guys!
Izabela · 26 October 2023
Agent replied · 25 October 2024
Thank you for sharing your experience with La Casa, whilst we managed your property.
★★★★★ 5/5
GoogleExtremely helpful, kind and easy to work with. Would highly recommend
Bruno · 3 April 2025
Agent replied · 27 October 2025
Thank you for your feedback regarding your experience with La Casa.
★★★★★ 5/5
GoogleHi, I had a great experience with La Casa, very professional they went above and beyond to make sure my move was as smooth as possible. Aslo got the opportunity to meet with the landlord a couple of days before the move that was nice. Oh and the gift box with some essentials was perfect. Thanks for making it simple. Mark.
GR · 28 April 2024
★★★★★ 5/5
Yellvery helpful and knowledgeable
I went to La Casa for financial advice and the staff was really helpful.Viv was able to look at my situation and clarify for me different aspects of the Shared Ownership scheme and my specific case. This allowed me to make a more informed decision.friendly and yet professional, would definitely recommend "La casa".Stefania
StefaniaP-2 · 28 July 2016
★★★★★ 5/5
GoogleFrom start to finish, La Casa have been a brilliant company. They are quick to respond to any questions, friendly and professional. I would highly recommend them as a letting agent and property services company. Thank you!
Milly · 26 October 2023
Agent replied · 25 October 2024
Thank you for your kind words Milly deeply appreciated.
★★★★★ 5/5
GoogleI had previously written a review on this estate agents Some of the things that I had written, I had been misinformed that they had closed down or was closing
down. …
Danny · 17 April 2025
★★★★★ 5/5
GoogleCarl, Aleeza and Viv are an amazing team. They worked with my and I and were patient with us when we were in dire need of a new place to live. Not only was the property great, the service and personal touch was above and beyond. I will most definitely recommend La Casa when looking for a place to call home.
Raphael · 30 December 2023
★★★★★ 5/5
GoogleI'm renting a flat through La Casa, and so far, it's been a very smooth process, with a very professional and friendly team, even within a busy time, they always take the time to answer any request I may have. Will highly recommend!
Sarah · 26 October 2022
Agent replied · 25 October 2024
Thank you for your kind words Sarah, deeply appreciated.
★★★★★ 5/5
GoogleGreat Business very professional polite and knowledgeable.
Craig · 25 November 2024
Agent replied · 17 April 2026
Thank you for your review, we were pleased were able to support you with your property search.
★★★★★ 5/5
GoogleLovely service. Very welcoming people. They assisted us every step of the way, even when we had questions. Very accommodating to changes and smooth and easy process.
Mistura · 26 October 2023
Agent replied · 25 October 2024
Thank you for your kind words Mistura deeply appreciated.
★★★★★ 5/5
GoogleI've been with La Casa for 10+ years and they are the best agency ever! They always help with any issues very quickly and there is a friendly atmosphere in the office 😊 Love you guys …
Aniko · 26 October 2022
Agent replied · 25 October 2024
Thank you for your kind words Aniko deeply appreciated.
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