La Casa reviews

★★★★★ 5/5

Google

I can confidently say the experience was nothing short of exceptional. From the very beginning, their team was incredibly attentive, taking the time to understand all of my needs and making sure every detail was handled with care. Their professionalism, responsiveness, and genuine commitment to customer satisfaction truly set them apart. Whether it was answering questions, providing updates or going the extra mile to ensure everything was perfect, Lacasa consistently exceeded my expectations. If you’re looking for a property service company that is reliable, dedicated, and genuinely invested in your comfort and peace of mind, Lacasa Property Services is the one to choose. I couldn’t be happier with the service I received and highly recommend them to anyone in London.

Jamel · 16 December 2025

★★★★★ 5/5

Google

I am extremely grateful and have always appreciated the exceptional professionalism and care of Viv and the team both over 12 years of managing the property as a rental and later marketing it. I highly recommend this company.

Andrea · 10 April 2026

★★★★★ 5/5

Google

I would like to take the time to thank La Casa for their services.The care and support that gave me, along with their knowledge it is second to none. Viv’s expert knowledge made me leave the office feeling like an expert myself. I cannot thank them enough for the care they took in explaining every step of the process. Whether you know exactly what you want or unsure what you are looking for, like myself, visiting La Casa was an enlightening experience. Thank you La Casa, and thank you Viv. Vemba Ladeira

Hen · 23 July 2024

★★★★★ 5/5

Google

Exceptional Service From Start to Finish I recently used La casa and I couldn’t be happier with the level of professionalism and support I received throughout the entire process. From the very first conversation, the team were transparent, knowledgeable, and genuinely dedicated to helping me achieve the best possible outcome. Every step was explained clearly, they were always available to answer my questions, and their communication was consistently prompt and reassuring. What really stood out was how helpful and proactive they were, nothing ever felt like too much trouble, and they went above and beyond to make the experience smooth and stress free. Their guidance, expertise, and attention to detail made a huge difference, and I felt fully supported from start to finish. I wouldn’t hesitate to recommend La casa to anyone looking for a reliable, professional, and genuinely helpful estate agency. A top-tier service through and through.

Real · 2 December 2025

★★★★★ 5/5

Google

I chose La Casa to sell my flat after looking at a few estate agents in the area and online. The warm welcome that I received when I first entered the office was echoed every time I contacted them or was contacted by them. Viv is such a …

Jane · 17 April 2025

★★★★★ 5/5

Google

Upon moving to the Netherlands in 2020, I needed an agency to look after my property interests whilst away and could not have found a better place than LaCasa. Viv was great ever since I 1st spoke to him and found a suitable tenant very quickly. Since then LaCasa have been great in their communication re my property and collection of rent so I have peace of mind. I also recommended my mum to Viv who helped with great advice with her properties also. Would recommend

S · 26 October 2023

★★★★★ 5/5

Google

I am the tenant i live in Catford my experience has been amazing since I’ve moved into my property the best thing that has ever happened to me. I am very happy with where I am right know I appreciate all the help and support that I have been give by LaCasa I couldn’t be more happier I’m so excited and blessed to have such a lovely place I can call home I also have some lovely neighbours that are friendly living on my own is a very big step for me that I am proud of myself and how far I have come since moving in to my property I wanna say a massive Thank you to LaCasa I appreciate you

Danielle · 6 October 2025

★★★★★ 5/5

Google

I had a call scheduled Viv from the estate agents. He was very friendly and brilliant overall. He is very knowledgeable and can help make you understand concepts if you don’t quite understand. I would definitely recommend if you have any queries about property in general, whether you’re a landlord, or if you’re looking to purchase a property.

Farhana · 2 December 2025

★★★★★ 5/5

Google

We've been letting our property via La Casa for the last 12 years. Viv and the team are always friendly, professional and offer great advice. They provide a highly personalised service. They have found us very good tenants on each occasion we've used their services. We use the tenant only service and haven't had one issue with any of the tenants they've found us. I highly recommend La Casa for their personable, professional and all round excellent service. Many thanks Viv and the team!

Jamie · 29 March 2024

★★★★★ 5/5

Google

Myself and my partner put an offer to rent a place through La Casa, and experienced difficulties with the referencing process due to her agency at the time, Foxton's, being unprofessional and un-cooperative, as well as other complications. Viv, Aleeza and the team at La Casa were so incredibly helpful and supportive throughout the whole process, and it really restored our faith in estate agents. Would highly recommend for any rental needs!

Barney · 26 October 2021

★★★★★ 5/5

Google

La Casa were a big help to me during my recent house purchase and Viv is extremely knowledgeable and great to work with. I'd highly recommend La Casa to any prospective home buyers. 5 stars!

Farouk · 23 July 2024

★★★★★ 5/5

Google

What a lovely warm welcome from La Casa staff. The reception, customer care and knowledge, expertise and dedicated staff is second to none. Viv went beyond the call of duty to help open up the world of property, offering his insights. Thank you

Lillian · 29 January 2024

★★★★★ 5/5

Google

During my experience with La Casa, they were very responsive, supportive and reliable. Despite how difficult the market is in London right now, they have managed to make this an easy and stress free process. Such a great team!

Angie · 23 November 2025

★★★★★ 5/5

Google

La Casa appears to be a letting agent that genuinely cares about tenants and about providing a fair and reliable service, even in London's difficult rental market. Their replies are fast and helpful and the people are kind.

Eve · 3 November 2025

★★★★★ 1/5

Google

I found this company to be not the warmest in terms of the service they offered and client relations. The confidence in their ability to1, let a house for a Landlord but also for the client present and close deals effectively with passion and drive for prospective tenants and landlords alike. I have dealt with a lot of different agents and company over the years and this one I feel let's the side down (for small independent letting agents) having properties on their books for long amounts of time tells me in my personal case the landlords were non responsive or potenial showing and insight into how they would be. Or in general the agents don't have the ability to confidently get things over the line This is a standard small/med independent letting agent I was wanting and willing for them to be good as I love to support local and independent businesses but actually after his experience I will stick to the bigger high street agents they have a thirst to want to display their ability to get things over the line. They in this experience for me did themselves a disservice and I hope they look into points raised and do better. Viv and Aleeza Better more friendly customer service skills could be looked into more As people in my opinion buy into people

DARCY · 28 February 2024

★★★★★ 5/5

Google

"La Casa has managed our property for many years with professionalism, reliability, and care. The team has been excellent in communication and support, and we are especially grateful for their smooth handling of the recent sale. Highly recommended!"

Michelle · 27 September 2025

★★★★★ 5/5

Google

We can't recommend La Casa enough. Their services have proved extremely helpful as we begun looking into purchasing our first home. They gave us a thorough and comprehensive breakdown of the property circuit, what to look out for, common mistakes, plus helpful tips to consider when thinking about purchasing a home. Overall, La Casa do well to make the buying process less daunting by communicating in such a personable, simple and effective way.

Brendan · 28 April 2024

★★★★★ 5/5

Google

The team at La Casa do all they can do to help. Credit to Viv and the team for everything!

Rhianna · 23 July 2024

★★★★★ 5/5

Google

What a great company. My girlfriend and I really struggled to find a place to live when we were trying to move to London. Most companies ignored us, weren’t at all useful and we weren’t taken seriously. When we found the property we ended …

Isaac · 17 April 2025

★★★★★ 5/5

Google

Amazing service, the people at la Casa were so professional and helpful I was in a very difficult situation where my landlord was taking a long time to provide a reference and they were so supportive and helpful during this time I would …

Eliane · 17 April 2025

★★★★★ 5/5

Google

Excellent service highly professional

Susie · 17 March 2026

★★★★★ 5/5

Google

I have been a private tenant for this estate agents from 2012. They're very professional in their dealings with me. They pay attention to my needs and every issue I have so long as I communicate with them is solved instantly if they're able to but you can be certain it'll be resolved. I've never had any issues with them all these years... infact I'm the one they've been patient with concerning aspects of the tenancy. Vi, Carl are very friendly and so nice and relate with you without any discrimination. You'll not be disappointed with this estate agents.... they're the best for me.

Odeibea · 26 October 2022

★★★★★ 5/5

Yell

great great service. thank you

I chose La Casa to sell my flat after looking at a few estate agents in the area and online. The warm welcome that I received when I first entered the office was echoed every time I contacted them or was contacted by them. Viv is such a great support and very knowledgeable. He gave great advice and clarification at each step of the selling process. It was the first time I have sold a property and really didn’t know what to do or what to expect. La Casa was by my side throughout the whole process. They managed to find a buyer who was happy to offer the asking price in a buyers’ market. I had regular updates from the team and towards the end they were emailing the buyers solicitor regularly to push things along. I am so pleased with the service and would recommend them to anyone looking to sell their property.

JaneelizabC · 21 February 2017

★★★★★ 5/5

Yell

Brilliant

Preamble:I met Viv through family connections and I came to learn that Viv had both first hand experience and knowledge of the property business.We spoke again, informally on property and I knew that Viv would be a huge help to anyone interested in property.Intro:As I was once again thinking of projects in property I contacted Viv to talk.When we met up at his office I realised that Vic had a program to introduce and inform new entrants to the property business and conducted me through that.Viv clarified 3 things for me.1. The amount of money that it may be possible for me to raise.2. The necessity of understanding the numbers /maths that relate to your project.3. The necessity of achieving greater knowledge in detail of the proposed projects that may be undertaken.Altogether, good intial directives on starting steps and what may lay ahead.Thanks Viv.

CliveB-38 · 12 November 2016