Trusted Agent profile
★★★★★
721 reviews across 2 platforms
Mabel House, 10a Dartmouth Road, Forest Hill, London, SE23 3XU, Lewisham SE23 3XU
Hunters's Lewisham office at Mabel House is rated 2.9 out of 5 across 721 reviews on two platforms, including 171 Google reviews rated 4.8. The 550 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Lewisham office, from every platform, shown as written. First names only.
1/5
TrustpilotVery unprofessional and rude agents
Very unprofessional and rude agents. They repeatedly called me while I was at work, and when I finally got back to them, they booked a viewing for the next day and told me to meet outside the property at the scheduled time.
1/5
TrustpilotDo not use this estate agent
Would not recommend renting through Hunters - no communication, follow up or empathy from anyone here. Day one moved in- Leak all over the living area from a disconnected pipe that hadn’t been checked. Raised floorboards and bloomed worktop- No broadband access- No bins- Vent not fitted correctly in the bathroom(All reported no follow up from Hunters)1 month later - Still no broadband, bins arrive. Had to purchase expensive WiFi dongle in 12 month contract and unable to use electric car charger. - Phone line attachment broken and reported via Opeanreach -Had to chase Hunters for any action to be taken for the wifi for the whole apartment block2 months later- (Some) flats connected to broadband still some flats without wifi - low speed if usable- Our apartment was flooded with sewage water into the bathroom. - £150 to replace damaged bathroom goods - Pipes overflowing and all toilet/shower/sinks/washing machine and dishwasher unusable for 3 days- 3 days OFF work to facilitate fixing issues- Front door lock unstable logged 23rd July no follow up- Vent still hanging down in bathroom3 months in- Storage room ripped up from last month and no follow up from blocked pipes. Waiting to be flooded out- Stinks of sewage- No communication in over 3 weeks Do not care about welfare/lack of customer service. Shocking. I never write negative reviews and genuinely give people a bit of slack but this has been the worst I have experienced.
5/5
GoogleJust completed my house sale today using Hunters. I would like to thank the team and, in particular, Harry Neal, their knowledgeable and effervescent agent, for his wisdom, efforts and support in getting everything done. Keep up the good work. Great job!
Thank you Leanora. We are really pleased the reservation agreement kept the same secure for you during such turbulent times in the market. Your case is testament to our belief selling backed by reservation agreement. Wish you all the best and thank you for the review.
4/5
GoogleJoseph was brilliant and supported my sale in a difficult marketplace (a flat). He also stepped in during the sales process to enable the solicitors to overcome some of their objections. Thank you
Thanks so much for your review Jess. I note our recommended conveyancer posed some challenges during your transaction. We really struggled for several months with most conveyancers in the industry due to both increased demand this year and the fact many conveyancers were still working with reduced staff and from home. It’s still very challenging now although there is a clear improvement. I’m sorry your transaction suffered from this but grateful you recognised our efforts in office to overcome this and counteract the difficulty with conveyancers. Joseph felt particularly rewarded after your case completed given the challenges. Thank you so much for mentioning this in your review. We wish you every happiness in your new home.
1/5
TrustpilotINCOMPETENT
Hunters listed a rental property two days ago and I had contacted them making an enquiry an hour after it was posted. No response. so I went online and found a book a viewing form and completed it. No response. The next day I emailed asking further about the property. No response. Today no call or no email, no response. So I call up and I am informed that they are fully booked for viewings and they probably wont do another one. Absolutely no communication. Zero customer service.An entirely incompetent estate agents. I had to drag the information out of them and at no stage was I contacted. The entirety of their reviews for 2024 details their utter incapability.
5/5
GoogleI am delighted to give Hunters Forest Hill a 5 stars' review. I had the privelege and honour to work with Dave Ramadhin in finding a new tenant for our property. He went the extra mile to get us one at the best rate and within the shortest time possible despite some challenges. He and his team have kept us upto date with every step on a very timely manner. I would recommend them to anyone who values efficiency and professionalism.PositiveResponsiveness, Quality, Professionalism
Thanks ever so much for your kind words Dan.
1/5
TrustpilotNot recommend at all
Not recommend at all. Once deposit is paid they not answering any emails. Dificult to sort any issue and also forget about getting deposit back at the end. Avoid
5/5
TrustpilotHunters Estate Agent review
Amazing service from start to finish .A special mention to Della who went above and beyond what was expected, Della's communication was fantastic even on her days off she would chase information and update us. Della was instrumental in the completion date and kept the chain together. We'd of been lost without her. Thanks Della. Highly recommend.
1/5
TrustpilotTook a day off work for a confirmed…
Took a day off work for a confirmed viewing, turned up, and was told they couldn’t show me round because they “didn’t have the keys.” You couldn’t make it up. Utterly shambolic, a complete waste of time and money. Shows a total lack of respect for people’s schedules.
1/5
TrustpilotAppalling customer service from the…
Appalling customer service from the stoke office and I'm not even one of their tenants, had the misfortune to be involved with a leak from one of their tenants, it took over 6 months to get to the repair stage which when done was really poor workmanship so I'm having to do it myself, the staff are unhelpful and don't care so if they treat third party tenants like that it must be really bad for their own tenants.
5/5
TrustpilotThe sale of our mum’s house by Hunters estate agents
Hunters have just sold my mum’s house and the whole experience from start to finish went so smoothly. James cane and valued the property and he was very kind and professional. Rebecca who handled the sale was brilliant! She was always in communication with my sister and I and kept us informed at every step of the way. She was always quick to answer any queries we had and was very prompt in resolving them. The other staff were also very kind and professional and really supported us in what has been a very emotional journey. Thank you all so much! 😃❤️
5/5
TrustpilotI have dealt with Janet Tretton at the…
I have dealt with Janet Tretton at the company's Newington Green office since 2008 and have always found her helpful, courteous and reliable. She has been of great assistance in dealing with many issues over the years.Bronwen Holly
5/5
GoogleWe’ve used Hunters Forest Hill over the years and have valued their professionalism. It’s been great to also have their consistent support for my daughter’s school, making a real impact on the children that attend.
5/5
TrustpilotHunters Northenden branch
Hunters Northenden branch. Louis at Hunters could not have been more helpful. I was renting a retirement property for my father who was moving areas to be nearer us. Louis was very understanding of our needs and our urgency and we had everything sorted within 3 weeks. He was very efficient and answered emails very promptly. We couldn't have had a better experience.
5/5
TrustpilotI have been with M&M property since…
I have been with M&M property since 2015 , I have always been treated very kindly by Janet Tretton . She has always helped me sort out any problems that I had . Thank you Janet Silvana Cordani
5/5
GoogleHunters have been a supportive local business in our community for many years. The team have worked alongside Perrymount Primary school regularly aiding our fundraising and helping our PTA do great things for our little but mighty primary school. Their support is much appreciated and we will use Hunters should we ever decide to up sticks.
Karen thank you very much for your kind comments. “Little but mighty” is a great description of Perrymount 💪 …
5/5
GoogleLike to thank Hunters @ Forest Hill for helping sort out the sale of my late mum's house even when our first buyer pulled out last minute but the team @ Hunters were quick to get the house back on the market and get a sale. The whole team … More
1/5
TrustpilotHunters is a joke
I have had experience with Hunters in the past on multiple occasions. I am disappointed everytime from their lack of felixibility. For example if you're trying to rent and your annual income matches but does not excees what is expected by Hunters then they will abruptly cut you off. Also horrible customer service by the staff and do not know what they are doing. On a flat i called twice one staff member told me i had to satisfy an income of 29.000 pounds and another staff member told me i had to exceed 30.000 wich makes me doubt their honesty. I have had much better experiences with other agencies. Do not reccomend.
5/5
GoogleDave, Bradley, both Sarah(s) and the whole team at Hunters Forest Hill have been outstanding. In the space of less than 2 weeks, they have marketed and let our property to new tenants. We have used several other local (competitor) letting agents in the past for the same property but I wish we had come to Hunters earlier. I am making direct comparisons when I say that their service has been more efficient, more professional, more courteous and more successful! They have high expectations and deliver on their promises. What a fantastic team, I cannot recommend more highly.
1/5
TrustpilotEnquired about a property
Enquired about a property. Travelled a round trip of 10 hours to view said property.
5/5
GoogleSarah Varley and the team at Hunters provide a brilliant service. Sarah is very hard working and solutions focused. I recommend anyone to get in contact with her for their housing needs.
Thanks so much Matt. Sarah will be very happy to hear such nice comments. All the best and keep safe. 🙂 …
2/5
TrustpilotAn unfortunate attitude from Hunters
My boyfriend and I were purchasing a property through Hunters and they were pleasant enough. However, when we received the results of the independent survey two months down the line, it highlighted what we considered to be significant problems with the property, particularly the necessity of a whole new roof, and the replacement of brickwork.Naturally, we had not - and could not have - factored in the cost of these repairs, or the time it would take to carry them out, so we emailed our contact at Hunters in Sunderland, simply outlining the issues that the survey had presented, and attaching the report in full. The reply we received explained ‘The seller is not under any obligation to carry out any work or offer a reduction’. While true, this attitude seemed hostile to us, and rather unprofessional. We did not mention a negotiation of price, or the current owners carrying out the work themselves - although, to be frank, these did not seem unreasonable expectations.We had misgivings about how considerable an undertaking the repairs would be, both financially and physically, but were open to discussing options with Hunters/the sellers. However, we decided to withdraw from the sale, and Hunters’ attitude did play a big part in that. As a prospective buyer, you do not have a choice over which estate agent to deal with, but I would certainly be reticent about purchasing a property sold by Hunters in the future, and would strongly advise sellers to consider the overwhelmingly negative reviews on this page before engaging Hunters, as the wrong estate agent could scupper a sale, as in this case.
1/5
TrustpilotDishonest and unprofessional
We drove over 250 miles to view a house listed for let @ £900. We said we like it and were happy to proceed, after all similar properties down south cost £1000 a month….We were absolutely shocked when they got back to us, offering us the house for £1000 because they knew we could afford it… we were aghast! I have never ever encountered such skullduggery and dishonesty…. Of course we declined… how can one deal with such a dishonest estate agent as these!
5/5
TrustpilotVery helpful and patient.
Very helpful, kind and considerate.We have just moved into our new home after lots of ups and downs which started with the Covid lockdown. Without going into detail we had a lot of problems with our respective buyers and sellers. Hunters at Pocklington were so supportive, patient and understanding and were with us at every step. I have no hesitation in recommending them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's Lewisham office has 721 reviews across two platforms: 171 on Google, 550 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Hunters Forest Hill is rated 2.9 out of 5 across all 721 reviews, and 4.8 out of 5 on Google from 171 reviews, checked 9 October 2026.
Hunters Forest Hill, Mabel House, 10a Dartmouth Road, Forest Hill, London, SE23 3XU, Lewisham SE23 3XU.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.