Trusted Agent profile · Lewisham
★★★★★
2,178 reviews across 3 platforms
256 New Cross Road, London, SE14 5PL, Lewisham, SE14 5PL
Dexters New Cross's office in Lewisham, at 256 New Cross Road, is rated 4.4 out of 5 across 2,178 reviews on three platforms, including 375 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
375
Reviews on Google
This office
3
Reviews on Facebook
Business-wide
1,800
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Dexters New Cross hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lewisham.
The Trusted Agent 2026 results for Dexters New Cross, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Lewisham office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional and helpful
Alistair MacLean was really proactive in making sure that everything was kept on track to achieve an exchange and completion within the relevant parties desired timescales.
Dear Jane, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
TrustpilotHighly recommend West Hampstead sales team
Highly recommend Felix and team's desire and professionalism to get your deal over the line.
Dear Faham, thank you for taking the time to leave such a great review for Felix and the team in our West Hampstead office. We hope we can assist you again in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleA great experience with our rental search with Peter James New Cross, and especially their agent Michael Mason, who was not only prompt and thoroughly professional despite some challenging last minute hiccups because of the landlord, but he has also a sparkling and positive personality, always lighting the room or street! Exemplary work!
Dear Topi, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Naomi Murdoch, Customer Relations Team
5/5
TrustpilotBest Estate Agents in London!
Best Estate Agents in London!I’ve had the pleasure to have Dexters team at the Cricklewood Office marketing the sale of my flat. They have a team of young and efficient professionals who worked relentless to find a suitable buyer and achieve the best price for my property. I’m super pleased with their excellent services and would use them again at anytime!!!
Dear Rosely, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleGreat experience, very patient and knowledgeable. Individual mention to yaqub, who was fantastic and very professional on the multiple viewings I went out with him on.
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
TrustpilotHighly Recommended
All people working at Dexters are very helpful, prompt and efficient in what they do. Always there, with solutions and answers. I would highly recommend Dexters.
Dear Lia, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
GoogleI recently sold a property through Dexter's New Cross, and I highly recommend them. Everybody I interacted with was super friendly and professional. They really understood who the right buyer was for my property and did a great job at marketing to them.
Dear Kevin Jarvis, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotPoorly managed and unprofessional
Mostly, it's a poorly run operation. It takes weeks and weeks to get your deposit back after leaving the flat. They mishandle your rent. The agents schedule flat viewings without first consulting you. Just largely an unprofessional service, which -- given the high fees they charge both tenants and landlords -- should not be the case.
Dear James, I am sorry to read your 1 review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotBest estate agent in surbiton
Very happy with Archie’s service at Dexters Surbiton. He was in touch on a regular basis, to give updates on the marketing of our property and to give feedback from viewings. We got a lot more viewings from Dexters than any other agents that we used before, and we received three offers in tthe space of 4 months.
Dear Clement, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThe London Bridge branch helped us with…
The London Bridge branch helped us with a property acquisition recently. They made sure to help us with what they can every time we needed their help. I look forward to getting more help from them in the future.
Dear Kristofer, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotProfessional and knowledgeable agents.
With Shayan Waziri back at the helm it’s once again a pleasure to deal with this company. Personable and knowledgeable staff of both the industry and local area means that you are in safe hands for a stress free time both as tenant and landlord. Highly recommended.
Dear Selina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotLaurent has been doing a great job she…
Laurent has been doing a great job she is Kind and professional
Dear Pamini, Thank you for leaving a lovely 5 star review regarding Laure. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotHaving a great experience with Bushra…
Having a great experience with Bushra working in Dexter, she is easy to communicate and comes back fast with current updates!! I am happy to deal with her!!😊
Dear Samina, Thank you for leaving a wonderful 4* review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotThank you Bailey
Bailey S. - thank you for sorting out the couple of issues we had. Great service! ..and you kept us informed through out, and we’re happy with the resolution. We also appreciate you stepping in on this one.
Dear Jonathon, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotVery happy with the professionalism of…
Very happy with the professionalism of Eleanor, Louis and Steven. They manage the Wheterell branch in London, and so far we are happy with the service provided, taking good care of our property and finding good tenants to stay in our properties.
Dear Catarina, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotContinuation of very good experience with Dexters
After very good experience with Onur, having similar experience with Luigi at Dexter. Communication with him is easy and he tries answer your specific queries in time.
Dear Raju, Thank you for taking the time to leave a lovely review regarding Onur and Luigi. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotExcellent service
I have used dexters for rental with my last two properties. The team have been amazing. The process is made so simple and I can go to them with any issues with the rental and staff are always happy to help. Would Deffo recommend.
Dear Chris, Thank you for your kind comments regarding the team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotWe had the best experience with…
We had the best experience with Dexters, would 100% recommend.We were managed by Vicky B and she was just amazing! Helped us through every step and constantly communicated with us. The whole team seems to be very knowledgeable and work well together.Thank you.
Dear Alice, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotA dreadful experience
A dreadful experience from start to finish - bought a new home through the west London new homes team and we were treated appallingly. I’d rather entrust my house sale or purchase to a lunatic than these sharks.
Dear Charles, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotRafi from Dexter Estate Agents( Hendon)…
Rafi from Dexter Estate Agents( Hendon) was exceptional in helping us buy our first home. His professionalism, dedication, and support made the process effortless. We highly recommend him for anyone seeking a reliable and caring estate agent. Thanks, Rafi, for making our dream come true! 🏡
Dear Arax, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and am delighted that you have taken the trouble to confirm this is the case. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotAppalling service from the Kingston…
Appalling service from the Kingston branch who we have been paying to manage our property whilst we are overseas. Late rent payments, incompetent contractors, overcharged, property damaged+++ by tenants and zero support/ advice/ resolution from the management team. New tenants have had a terrible service also. Very disappointing. We will never use Dexter's again.
Dear Zoe, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotDexters have been my agents to buy, sell and manage
Dexters have been my agents to buy, manage and sell flats for over three years now. For property management their team notably Edward Brodkin and Negin Nasiri have always gone over and above to manage my properties exceptionally. Can not reccomend them enough!
Dear Ajay, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotEfficient and helpful service
Dealing with Dexters was organized,we always referred to Petros Giorganios(Senior property Manager) who was very kind and helpful.He always responded to our calls and took it immediately into consideration and to give us the best service
Dear Ibrahim, Thank you for taking the time to leave a lovely review regarding Petros. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotDexters estate agents Kew are the worst…
Dexters estate agents Kew are the worst estate agents I have ever dealt with. Don’t assume they will follow professional standards. I am amazed at the good reviews -sounds like a different company. Not a good experience.
Dear Michael, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Dexters New Cross won Gold in The Trusted Agent 2026 awards.
