5/5
TrustpilotDexters is very helpful
Dexters is very helpful, providing immediate and efficient support for maintenance issues.
Trusted Agent profile · Lewisham
Dexters New Cross Lewisham reviews
★★★★★
2,178 reviews across 3 platforms
256 New Cross Road, London, SE14 5PL, Lewisham, SE14 5PL
Dexters New Cross's office in Lewisham, at 256 New Cross Road, is rated 4.4 out of 5 across 2,178 reviews on three platforms, including 375 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
375
Reviews on Google
This office
3
Reviews on Facebook
Business-wide
1,800
Reviews on Trustpilot
Business-wide
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Awards
The Trusted Agent 2026 results for Dexters New Cross, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Lewisham office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotVery slick and professional
Very slick, professional service. They lose a star for increasing management fee from 9% to 13% when they took over local estate agent...For many years, my property was managed by Myra, who was very approachable and competent. Always responded to queries promptly.
Agent replied · 22 October 2024
Dear David, Thank you for taking the time to leave us a review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters Kingston Branch
Mr. James Antonio, sales agent Dexters of Kingston branch has been an amazing employee.He has been very professional, prepared for the job, ready to help with all the requests and questions about the property.The whole team, Manager Connor and Mr Graham (Mortgage Advisor) were all ready to extend a helping hand to secure a mortgage. Keep up the good work guys.
Agent replied · 27 December 2024
Dear Andromeda, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotExcellent Service
Erjon at Dexters Hackney and Danilo, the Property Manager at the Shoreditch branch, have been super useful. The move in process was so quick an easy, se house was extremely clean when we got it and we couldn’t be happier. Thanks guys!
Agent replied · 22 October 2024
Dear Simona, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Tea
5/5
TrustpilotProfessional service and smooth purchase
Great professional service. Helped with the purchase of a property. Good experience. They were very helpful, and always responded in a timely manner and made the whole transaction go smoothly. Thanks Alistair and Connor for your assistance
1/5
TrustpilotWORST OF THE WORST
Just a reminder to everyone out there that Dexters is the worst property agents in the world. They are bullies and an extremely unethical organization. truly the worst of the worst.
Agent replied · 22 October 2024
Dear Dian, I am really disappointed to read your comments and I am keen to review what went wrong on this occasion. I will ensure this is raised with the Director of the office and we will be in contact to discuss further. Kind regard, Asma, Customer Relations Team
5/5
TrustpilotPam and Barry from Central Property…
Pam and Barry from Central Property Management are to be congratulated.We were having some problems in our apartment (heating and electricity) but Pam and Barry resolved all the issues with great professionalism and very quickly. Thank you both very much
Agent replied · 22 October 2024
Dear Salvador, Thank you for taking the time to leave a wonderful 5* Google review. Pam and Barry will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat customer service
Danilo helped me sort out a couple of issues with my apt in matter of weeks, I’m constantly travelling so it’s difficult to arrange visits but they always do their best to accommodate my requests according to my schedule. Professional and reliable!
Agent replied · 22 October 2024
Dear Michela, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotHollie was very nice and easy to…
Hollie was very nice and easy to contact.All wentcwell and smooth
Agent replied · 27 December 2024
Dear Yaniv, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotEmma and Verity
Emma and Verity have both been very supportive in bring my sale to a successful conclusion. They have been very responsive to all communications. Their interpersonal skills have been very good interacting with buyer and seller, their solicitors and with the mortgage broker.
Agent replied · 22 October 2024
Dear David, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI would highly recommend using Dexters…
I would highly recommend using Dexters as your Estate Agents to buy or sell. I engaged Dexters to sell my previous property and worked closely with them to find my current property. The team are driven and determined. I have always found them to be professional and reliable and would suggest they are worth every penny of their fee.
Agent replied · 27 December 2024
Dear Anna, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotHappy all round!
Myra at Dexters has handled the management of our two flats for over 15 years, has been responsive, professional, easy to work with and found solutions to problems easily. There have been no complaints from tenants either . Happy all round.
Agent replied · 22 October 2024
Dear Madhvi, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThank you to all at Dexters Lettings
In 23 years of letting my house I have never had a complaint to make. Everyone has been very friendly and exremely helpful.Donalina and Annie before her have been brilliant
Agent replied · 22 October 2024
Dear Marion, Thank you for leaving a 5* review. We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
5/5
GoogleI've used Peter James estates for a number of years and have always had exceptional service. Michael and Jack from this office clearly take pride in working hard and communicating everything quickly and efficiently. They give clear, fair advice and actually go out of their way to make sure everything goes smoothly. Excellent.
Agent replied · 25 October 2024
Dear Sean, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our New Cross office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Naomi Murdoch, Customer Relations Team
5/5
TrustpilotThanks Natasha and Team
Natasha and her Team have been managing our apartment in London for some time now, and we've always been happy with the service - professional yet friendly and approachable, any issues have always been promptly addressed. Thank you, Dan & Silvia
Agent replied · 22 October 2024
Dear Dan & Silvia Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotSeamless Service
I rent out an apartment in the Isle of Dogs and always get great support from Natasha and Saad and the rest of the staff in Dexters. In over a decade I have never had a complaint, the service works seamlessly.
Agent replied · 22 October 2024
Dear Peter, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
5/5
Trustpilothelpful advice to those new to the area
My partner an I were moving to London for the first time and were struggling to find a nice flat, in an area we liked. I found that our agent at Dexter's ( Lauren Evans ) really helped support us find somewhere we liked and the journey of actually letting it, while being a joy to talk to.
Agent replied · 27 December 2024
Dear Ross, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotBeen selling our flat for a year and a…
Been selling our flat for a year and a half. It just keeps falling through. They have managed our tenants awfully and have let terrible people use our property. I fear the most recent tenants wont leave. This has been the most terrible experience. DO NOT USE Dexters (Putney)
Agent replied · 22 October 2024
Dear Lisa, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThe agents are very prompt in replying…
The agents are very prompt in replying to emails and to requests. very helpful and effective. I had a recent experience with Phoebe Kappellides and she is very responsive and helpful.
Agent replied · 22 October 2024
Dear Lia, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotAvoid - they cling on to your deposit
If you rent via Dexters, don’t expect your deposit back any time soon. It’s been 53 days since I vacated the property and 28 days since it was agreed I will receive my deposit in full, despite there being a 10 day rule under the TDP scheme.
Agent replied · 22 October 2024
Dear C Morgan, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you.. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters - Outstanding Service
Dexters have provided outstanding service to me over the last ten years in letting one of my properties in Hampton. This last year in particular I have had excellent assistance for Ella Maynard in the lettings area. I would recommend Dexters as a letting agent in all respects. Best Neil
5/5
TrustpilotDexters have been employed to manage…
Dexters have been employed to manage our small block of 1930’s flats.So far they have been exemplary!Truly.They are always quick to solve problems. The team are always respectful and responsive.Definitely a great management company.
Agent replied · 22 October 2024
Dear Michele, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotOutstanding
I moved into my new flat in October 2023 and my point of contact is Jadasa Andjadiumi. She is very helpful with all the open items. She replies fast my emails and makes sure that everything is taken care of.
Agent replied · 22 October 2024
Dear AK, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotGenerally positive
I had a few problems with lack of follow-up from inspections where some small items needed to be resolved. However, Louis Preston in the Chelsea office has been very helpful during our tenancy.
Agent replied · 22 October 2024
Dear Nick, Thank you for taking the time to rate your service with our Chelsea office. We appreciate you posting this. Kind regards, Asma, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Dexters New Cross Lewisham
Has Dexters New Cross won any awards?
Yes. Dexters New Cross won Gold in The Trusted Agent 2026 awards.
