Trusted Agent profile · Lewisham
★★★★★
2,301 reviews across 2 platforms
430-432 Lee High Road, Lee, London, SE12 8RW, Lewisham, SE12 8RW
Dexters Lee's office in Lewisham, at 430-432 Lee High Road, is rated 4.4 out of 5 across 2,301 reviews on two platforms, including 313 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Every review we hold for the Lewisham office, from every platform, shown as written. First names only.
5/5
TrustpilotAlistair was a great Estate Agents who…
Alistair was a great Estate Agents who made the process quick and simple.
Dear Rob, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters team are now first rate.
Dexters have managed our property for many years.Whilst there were issues over the last rental, this has been more than compensated by their new manager Christian Pengelly. He has personally been knowledgeable, proactive and extremely helpful. His team has come with him to now provide the best of service. I have no hesitation in recommending Dexters to anyone with property in Ealing.
Dear Lancing Household, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleDemi Moore was amazing when we were buying. Many thanks!
Dear Tayfun, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotMassive thanks to Rasel who provided…
Massive thanks to Rasel who provided exceptional support and communication throughout my renewal process. Extremely helpful and professional!
Dear Rodi, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotDexters City of London
I was moved into a flat that developed a severe damp and mould problem after a couple of weeks. It turned out that there was a major leak coming from the property next door that already existed before I moved in. The place became really humid, mould patches appeared everywhere, and tiny hairy damp bugs crawled into my belongings, including my electronics, shoes and photo albums. An industrial dehumidifier was installed to dry the place out, which was deafening and made me sweat every night in my sleep. It was absolutely brutal, and would have brought many people to breaking point. I did not receive any support from the Property Management manager during any of this, and she always stuck up for the landlord! The property owner is the calibre of people Dexters chooses as its landlords, at least in London. Even if you find a place online you like, take a bit more time and choose a different agent!
Dear Sir/Madam, I am sorry to read your comments and would like to look into this further for you. If you could please contact me at customerrelations@dexters.co.uk directly with more information, I can ensure that this is investigated by the appropriate person. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotAlistair was a great help
Alistair was a great help during our mutual clients transaction. Great communication, he kept us updated throughout and ensured a smooth transaction.
Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotIt gives me depression
UPDATE: Another month has passed but all they did is to sent another (the fifth if not the sixth) contractor to take the measurements again and again of the faulty heater. When will they have it fixed? I don’t know. Am I freezing to death? Almost. Did they ignored my other requests in the past month? Yes. I tried to have things fixed/replaced at my cost but according to Dexters that would need the landlord’s approval. And I’m never having that approval. So they won’t fix things for me and won’t allow me to fix things for myself. Wow. And thank you customer relationship team for spelling my name wrong. I know you don’t care about the tenants at all but you could at least pretend？ORIGINAL REVIEW:So I rent through Dexters South Kensington, everyone seemed nice but nothing is working. The flat is managed by Dexters.The many things on the inventory were missing on the first day. I tried to email them to update it. One month later, nothing was done about it and not a single person cared to reply my email. I also tried to call their management team but it was not helpful either.The flat was 'professionally cleaned' as agreed on the offer. The flat had a funky smell after the 'professional cleaning'. And the bathroom wall had many dark brown stains on it that I had to clean it myself. The wardrobe was filled with used unwashed towels and sheets (five large boxes of those), which was almost a biohazard. It was agreed on the offer that these things should be removed. After me emailing and calling them for two weeks, they finally agreed that I can throw those rubbish away. And, of course, I had to pay for the rubbish removal myself.One of the three heaters was broken when I moved in. So I contacted their maintenance team in early August, hoping it could be repaired before summer ends. Now, two months later, it's almost the end of October and I'm still waiting for the landlord's approval to have it repaired. Not to mention many other faulty items that are in desperate need of being repaired.With that being said, most of their staff do sound very nice and decent on the phone. But it's just that nothing is working. Everything in the flat is on the edge of falling apart if not already so. With all these struggles, I feel my life is also falling apart. After renting through them, all the struggles trying to have things repaired ended in nothing. I have no ways to ask for help. No matter who I contact: the management team or the maintenance team, nothing can be done. I don't know what's so difficult. And I pay £475 per week for a flat like this.
Dear Y Lui, I am concerned to read your comments and would really like to look into this further for you. Could you please contact me at customerrelations@dexters.co.uk with additional information, such as property address, and I will ensure this is reviewed as soon as possible. Kind regards Asma Chughtai Customer Relations Team
1/5
TrustpilotApartment destroyed under their management
My apartment has been in the family since 1988. It was given to Dexters a year ago on a full management contract, they had supposedly vetted the prospective tenant, the tenants partner assaulted the tenant the police kicked the door breaking the lock to get access, arrested the partner. The tenant also had a large dog in the apartment which I abd the Managing agents requested Dexters to ask the tenant to remove, the apartment carpet, walls and wood work were destroyed by the tenant, the tenant did not pay the council tax, water charges, electricity or tv license. After the flat was vacated by the tenant, dexters rented out the flat immediately without informing me of the damage to the flat then requested I pay £1500 for repairing the walls and woodwork and over £1900 for a new carpet to replace the carpet destroyed by the large dog.Avoid Dexters at all costs, they are a property management company that operates at a substandard level. Look elsewhere. They only have their own interests ate heart and do not care at all about the landlords interests.I've left messages the last 2 days but no call back, they have my number, making money is their primary aim, landlords interests do not feature. Its affected my health.
Dear Tony. We are sorry to hear that your experience with us didn’t go as planned and would be eager to hear more so that we can rectify this for you. If you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotAshley
AshleyI highly recommend Ashley from Battersea Dexter, very professional, punctual, communicative Any questions you may have. Ash comes to your aidThank you that thanks to you Ash, our child lives in favorite house.
Dear Daniela, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Asma Chughtai Customer Relations Team
1/5
TrustpilotVery disappointed!
Very disappointed!It took them 33 days to tell me they are going to return part of my deposits. I emailed back said i will enter dispute process because the deposit claim is not reasonable, but they told me the time frame to dispute is within 10days of end of tenancy.:)Since i moved out i kept chasing for an answer but they delayed response till 33days later. And they claim they did professional cleaning to the flat, and they charge it to my deposit. But the truth is, i already booked professional end of tenancy cleaning service when i moved out and physically inspected the cleaning was done.I do not get why should I pay for a duplicated cleaning service. And why i should accept the outcome that their ignorance lead to missed the dispute time frame of 10 days.In a word, if you are looking for flat to rent, i highly recommend, do not use Dexters.
Dear Maggie. We are sorry to hear that your experience with us didn’t go as planned and would be eager to hear more so that we can rectify this for you. If you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotGreat help from St. John’s Wood team
The St. John’s Wood sales team particularly Hassan have been very helpful and efficient in assisting our search for a property. We’d like to thank the team and definitely recommend them to others.
Dear Self, we are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards Asma Chughtai Customer Relations Team
2/5
GoogleSold a property a couple of years ago through the Lee branch. Incredibly transactional. Dealt with a man called Peter who whilst trying to source buyers had stated price wasn't the issue, but still asked to reduce the price to give the best chance. Whilst refusing to do so, he also failed to grasp the point that dropping the price to sell the property at a loss wasn't an incentive to me. This showed a complete lack of financial sense. After sourcing the buyer and going through the sale process - i had asked when they state fees why they state them excluding VAT. This is not specific to this estate agents but all estate agents from experience. Yet he completely failed to answer the question - just stating a percentage and not clarify VAT inclusion or otherwise is completely misleading and shows a level of dishonesty. I also asked at a point what was needed after exchange if anything to which his response was "all we need is your money and we're done". Completely unprofessional. Will avoid in future.NegativeProfessionalism, Value
We are sorry to hear you were unhappy with the service you received two years ago and would have liked the opportunity to investigate your claims at the time. Nevertheless, you are correct it is common for estate agents to quote fees plus VAT and we sorry to hear that there was some confusion surrounding this. To your other point, the property was not reduced during it’s marketing, but had it been this would not have been completed without explicit instructions. Please feel free to email enquiries@peterjamesestates.co.uk to discuss further if you wish.
5/5
GoogleWe have recently used their letting services to take over our property from a fraud agent and are very pleased with their professionalism and level of support. Mark Dixon the letting manager personally handled our case from start till end, took prompt actions and kept us updated regularly. He made sure that everything is done professionally and in a timely fashion. They are very responsive and trustworthy with a very professional team. Thank you for helping us out.PositiveResponsiveness, Quality, Professionalism, Value
Thank you very much Saulat for taking the time to write a review and mentioning Mark, he is a fantastic and knowledgeable Lettings Manager and we are happy he gave you a great service!
5/5
TrustpilotLedi Peka has been great to deal with…
Ledi Peka has been great to deal with and very helpful.
Dear Richard, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI have been going to Nora for most of…
I have been going to Nora for most of my issues now at my flat and she has been very quick and efficient in her responses. I never had hope with Dexters as they usually take a while to get back to me. Since I have been in contact with Nora, I must say my view has changed. Thanks
Dear CF, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotWould not recommend at all
Would not recommend at all! Typical agency, rude and better than anyone else. Got a rent reduction 3 months ago and they keep saying they are dealing with it and refunding the over payment. They didn’t and now blaming us! Direct debits bounced due to this and they think it has nothing to do with them. If this was the other way round and me not paying it would be a totally different story. I’m lucky I’m in a position to move money around but that is only the last few years.. back when I started renting I would be in trouble! Dexters think they are above anyone else and other peoples circumstances. They could not care less! I ask everyone not to use or move away from this company. Let’s think about how people starting out would be suffering right now.
Dear Mark, we are disappointed to read your 1* review. I understand that the Director of Tenancy Management has been in touch with you to resolve this issue. Kind regards Asma Chughtai Customer Relations Team
1/5
Trustpilotbad experience throughout stay
I have moved out for one month but they still did not refund my deposit even if I have chased for 5 times!The response on repairment and maintainence request was super slow during my stay. It took 5 months for them to fix the blinds! I could not turn on lights during evenings because there was no blinds!And they arrange views with very short notice before my moving out date. Very bad experience. PLS give my deposit back ASAP when you read this comment, Dexters!
Dear Maggie, We appreciate and understand your concerns and we are sorry that your experience wasn’t as expected. If you’re open to discussing further please do email us on customerrelations@dexters.co.uk and we would be happy to look into this further. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotExcellent service.
I had a minor problem with my fridge and a major one with a blocked drain. I phoned Dexters and Donalina Gargrupe handled both problems for me quickly and effectively and with a friendly, polite manner.She kept me informed (the problems ranged over a week due to a miscommunication with a maintenance company) and was quick to chase up the company involved. A very impressive performance!
Dear Sharon, Thank you for the 5* review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotLoyalty and Professionalism to their clients
Dexters do both rental management and block management for me. In both areas they excel. They respond rapidly and sympathetically to queries and, in my case, have shown great patience when patience was not necessarily in their own interests.
Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotStreatham branch
Lauren was a great help in the moving process and made everything really quick and easy. Thanks!
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
2/5
TrustpilotI spent a lot of time doing things that should have been avoided.
I spent a lot of time filling doing unnecessary things.Negatives:1. Spending time getting a guarantor and being rushed by Chloe of Putney branch Dexters to get the guarantor to fill out the form (which, they had to do twice, as the first form was under the suffix 'Miss' when it was for a man).Only to be eventually told that I dont need a guarantor. 2. Arriving 30minutes after check in time only to wait another 30 minutes, because they couldn't find the keys (it was in someone's desk... suprise, suprise...)3. Not having a professional clean done even though the inventory mentioned it was (very dusty, shower cubicle was very dirty.) - the oven was caked with burnt grease and there were many burnt trays/racks inside the oven that spent a good while to clean). The extractor fan was also not cleaned and not extracting properly, though inventory stated that it was working fully.)4. Faulty lights and a broken intercom on arrival.5. The previous tenants told me that Dexters tried to withhold some of their deposit for cleaning that had to be done (which, was never done in my personal opinion - the full deposit was returned eventually though)6. A lot missing on the inventory, I had to send photo's to the property management team.7. Felt more rushed signing a deal here than any other properties I was looking at.Positives:1. Chloe answered all of my questions where she could.2. Property management team fixed the lights and intercom relatively quickly and are pretty helpful.3. Good locations to choose from.
Dear Naptali, we are disappointed to read that your experience with us hasn't been as we would expect. Please do contact me directly at customerrelations@dexters.co.uk with further details and we will then look into this for you. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleAmazing agency! Our agent Kirlon was more than helpful and super professional.
Dear Gabi, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleJames McWhinney helped us rent our property recently, thus making us appreciative for his assistance. From the moment I initially called him until we agreed on the rental agreement, he was extremely organised and friendly. He managed the process of selecting the ideal property so expertly and made everything run smoothly. Without a doubt, we would suggest using their services.
Dear Duygu, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotEfficient, Professional & Helpful
Since Jamie has been responsible for managing our property, we have found him to be honest, efficient and reliable. He is always professional and helpful and always communicates well.
Dear Marco, Thank you for your lovely 5 star Trustpilot regarding Jamie. The team will really appreciate your kind words. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Dexters Lee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Dexters Lee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lewisham.
Yes. Dexters Lee won Trusted Agent in The Trusted Agent 2026 awards.
