Dexters Lee Lewisham reviews

★★★★★ 1/5

Trustpilot

Agent never showed up to house viewing

Was meant to have a house viewing and the agent didn’t show up. When I called the office they couldn’t get in contact with him and just sent me home. Wasted over 2 hours of my time by making the 1 hour journey here from work and the 90 minute journey home. Looking for a house is hell enough without having my time and effort wasted at every hurdle!

Eni · 3 May 2023

★★★★★ 5/5

Trustpilot

Jamil has been an absolute pleasure to deal with

I am relatively new to my dealings with the Dexters Muswell Hill team and so far my experience has been really good. I have been dealing with Jamil and can honestly say I am incredibly impressed with his professionalism, courteousnes and overall calm demeanour. He is making my experience super pleasant and is not only knowledgeable but is super proactive and patient. I look forward to continuing to build a long standing relationship with Jamil as I truly believe he has my best interests at the forefront of his mind.

Anita · 18 February 2022

★★★★★ 1/5

Trustpilot

NEW GRENFELL:BUILDING AND RENTAL/SALES FRAUD OAKLANDS RISE NW10 6FJ NEW BUILT (H&F COUNCIL)

Dear All (addressed to Mayor of London, H & F Council, Folio, NHG, Dexters,…)when I moved into my new flat on the 1st December 2021, I FOLIO London-Notting Hill Genesis-DEXTER (these 3 companies are behind the scam) left me 4 days without heating and hot water.Since the 14th February, all residents at Oaklands Rise NW10 6FJ, and this means over 600 people (private tenants, social housing tenants, children,elderly) have been left without heating and hot water.Every building inspector, developer and H & F Council know, that this location in the middle of an industrial center and railway works HAS ALWAYS BEEN A NO TO BUILD AREA. H & F Council refused the building of a football stadium on this location. The last buildings that were built on this desolate land which is next to the Union Canal and above major Thames water passage ways was a hostel for prisoners who had served their terms. During the war, there was an amunitions factory on the land.FLOODINGS ARE BOUND TO HAPPEN AGAIN AND AGAIN. ON 14th February the only plant room for all buildings was flooded with Thames Water sewage. All pipes and electrical equipment was under water. The underground car garage had water in it, and so the empty shop area at the front.PYTHE WHO BUILT THE NEW FLATS MADE LOTS OF BUILDING MISTAKES. RESIDENTS NEAR THE TRAINS ARE HAVING RATS IN THEIR FLATS. RESIDENTS IN THE UPPER FLOOR ARE HAVING LEAKS. A Japanese woman with a baby did not have heating and hot water in January.THE RESIDENTS HAVE NOW STARTED THE OKLANDS RISE REISDENTS GROUP TO TAKE FOLIO LONDON, NOTTING HILL GENESIS AND DEXTERS TO COURT.Folio set up 4 shower cubicles for over 600 residents where each resident has to book a shower online. The emergency power system which they put in place is not working.THE SITE IS A NEW GRENFELL. FOLIO ARE PLANNING TO BUY MORE WASTELAND AND TO BUILD MORE FLATS IN THE AREA.THE NEW BUILTS AT OAKLANDS RISE NW10 6FJ (near Willesden Junction) ARE A BUILDING FRAUD AND A RENTAL FRAUD AND A NEW HOMES FRAUD. WE ARE TALKING ABOUT A CRIME.

Reni · 18 February 2022

★★★★★ 5/5

Trustpilot

I am highly satisfied with the personal service

I am highly satisfied with the personal service of Caitlin McCartney as my property manager throughout the deposit return process. Right from the start she kept me informed about the amount of deposit to be returned. After everything was settled financially she personally made sure that I got my money straight away.

Angelika · 6 June 2024

★★★★★ 5/5

Trustpilot

Emma and Verity gave excellent customer…

Emma and Verity gave excellent customer service and I would decently recommend Dexter's to a friend.

Martine · 19 September 2023

★★★★★ 5/5

Trustpilot

Gemma was really helpful!

Gemma was really helpful. very down to earth, understanding and patient when helping us move into a new property!

Toby · 30 June 2023

★★★★★ 1/5

Trustpilot

Another agent that is all over you…

Another agent that is all over you until you pay your contract deposit, then you don't even get a response to your email asking if they have it. Like the previous poster, I am now wondering if I will get ANY service from them when we need stuff fixing. Likely not.Edit - I have had a response on TP and will email hoping for a response.

Louise · 27 July 2023

★★★★★ 1/5

Trustpilot

Lies, fraud and deception from London's worst estate agent

Update Feb 2022:The Property Ombudsman has ruled against Dexters on several counts in relation to the below.Dexters Head Office have paid us a full and final settlement to make good on the poor service from Dexters Tower Bridge and Dexters Wapping.Never use Dexters for anything. They are awful.---April 2021:We were misled about the historic rental price per month (pcm) and furnishing options for a property.The agent inflated the previous tenants' monthly rent by £270 in order to convince us to take a 2 or 3-year rental. This was so we could "lock in our low price".During our second viewing with the same agent, we were told that another offer had been made. The specifics could not be revealed but we were told it was a "strong offer". This was obviously sales tactics by an estate agent desperate for commission, but it's not right to pressure people into applying to rent a property based on a 10-minute viewing. We are still not sure if there really was a "strong offer".After submitting our offer on Saturday 24 April, we had a few days of back and forth about the maximum length of our contract (12 months). We provided some compromise options: 18 months with no break clause, or 24 months with a 12-month break clause.On Tuesday 27 April, the agent called to ask that we pay the full cost of the furnishings, despite the advert stating that this is a furnished property. This would cost us about £570 (not a joke). The landlord was apparently not comfortable with the maximum term options we wanted.That evening, Dexters quietly edited the advert on their website to remove all references to the property being furnished. Anticipating this, I took a screenshot of the original information from earlier that day. I also saved a web archive of the advert posted by Dexters to Rightmove, which still advertises a furnished property. Sorry, fellas, but you've been outplayed.Not only were we misled about the previous rent cost pcm (£1,770 when it was actually £1,500), but we were also asked to pay an additional significant sum for furnishings despite the original advert clearly stating that this is a furnished property.From the average rating for each Dexters branch on Google Maps, one would think they are a quality estate agent. However, this experience, and the experience of many other renters, paints a far different picture. One of lies, fraud and sheer contempt for renters' requirements.We do not recommend Dexters for renters.

Jamil · 10 February 2022

★★★★★ 1/5

Trustpilot

I’ve never written a review in my life…

If I could give negative stars I would. These people are purely incompetent and it should be made known. Whether it’s deceptive marketing tactics (even for real estate agents, come on 3 year contracts are not a thing) to “property management” that includes: live fire hazards in the property for several months, broken doors/windows, no heating for several periods during the winter, short fuses that emitted smoke in the bedrooms. You really cannot make this stuff up. AVOID AT ALL COSTS. Notice any positive reviews below are all generic and really add nothing, I guess the customer relations team has nothing better to do

Giorgo · 6 February 2022

★★★★★ 5/5

Trustpilot

Rasel was more than helpful with our…

Rasel was more than helpful with our situation and communicated everything so well and clear, more than happy !

Sol · 22 June 2023

★★★★★ 1/5

Trustpilot

GDPR breach

This estate agents and its staff are shocking. They have a total disregard for GDPR, as they have repeatedly called me 12 times, when then have never been given my details. Each time they have been advised of the wrong number, yet they still persisit in using a telephone number they have no permission to have stored on their database. If this is how they conduct themselves with a complete stanger, I cannot imaging how they treat clients!

Xxxxxxxx · 12 May 2022

★★★★★ 5/5

Trustpilot

James Wittich a patient agent

James Wittich is a very responsible and patient agent who also worked efficiency and assisted us to solve problems during whole transaction.

Sammy · 21 March 2023

★★★★★ 1/5

Trustpilot

ROGUE LETTING AGENTS - WATCH THEIR ACTIVITY ON RELETTING

Rogue Letting Agency. Avoid if you can. On reletting they will get you to sign the reletting agreement including the Landlords signature so you think all is above board. You'll be led to think all is fine except Dexters do not act in Good Faith and do not 'Execute' the contract until the last minute. They rely on the word of the 'Binding Date' despite DocuSign being legally binding and having an audit trail of dates when the Landlord signed and you signed. In the background Dexters bide their time before coming back to you demanding additional rents to execute when you have no time to consider or look elsewhere, whilst they convince the Landlord they can get more rent for them 'in the market'. Its all about Dexters commission and greed. Make no mistake - Dexters do not act in good faith. Amazed The Property Ombudsman’s has anything to do with them - clearly they do not regulate them.

Jon · 28 January 2022

★★★★★ 5/5

Trustpilot

Myra@Dexters review experience

I have been letting out my property in SE London for roughly 5 years now. I have always been very happy with the service provided. I have mainly been dealing with Myra @ Dexters and I have always found her to be reliable, friendly, honest and a pleasure to deal with. It has made my "land lord" experience a very good one

Grant · 30 October 2023

★★★★★ 5/5

Trustpilot

Highly recommended

Dexters Westbourne Grove , in particular Toby went the extra mile in giving me great advice on the local market. They are highly recommended if your are looking for a property in Notting Hill.

Peter · 23 September 2021

★★★★★ 5/5

Trustpilot

Outstanding service from Stacie Pardoe

After several exchanges of emails and phone calls regarding the rented property me and my family live at, finally had the pleasure of meeting Stacie during one of the regular visits. All the work she has been doing with/for us has always proven to be of excellence. I'm not a "write a review" person, but when a service is outstanding deserves to be recognized. Thank you Stacie Pardoe for being our Property Manager!

Marta · 15 November 2019

★★★★★ 5/5

Trustpilot

Very happy with Dexters.

We have had 2 apartments rented for us by Dexters for over 10 years and have always found them to be reliable, professional and very courteous. All of the managers who dealt with our specific matters were excellent and Marco, our latest manager, proved to be exemplary. Very happy with Dexters.

CM · 12 June 2024

★★★★★ 1/5

Trustpilot

Shambolic and shady customer service which comes from the top of the food chain

Putney office. In no way different from any other branches. I completely agree with all previous reviews and the fact that positive reviews are fake. It can easily be distinguished by the fact that positive reviews are written by the reviewer who has either a single review or maximum 3 reviews. It is disgraceful that Dexters might be employing people to boost their damaged reputation. ANYONE WHO EXPERIENCED dexters HORRENDOUS CUSTOMER SERVICE SHOULD REPORT dexters TO THE TRADING STANDARTS. EVEN IF YOU ARE NO LONGER THEIR TENANT OR COMPLETED SALE/PURCHASE, PLEASE REPORT dexters TO THE TRADING STANDARDS. THE MORE PEOPLE WILL REPORT THEIR CASES, THE QUICKER dexters WILL BE INVESTIGATED AND APPROPRIATE ACTION WILL BE TAKEN.The same old thing as with the rest of the tenants, repairs takes months to be arranged - as an example it took two months to repair the oven (and 7 months later we have still not received stickers to be able to use an old oven at least for Christmas) and a month to repair a thermostat in the shower so we were not able to take shower. I am not mentioning about other repairs that took 7 months to resolve and some of them have still not been completed. Numerous contractors were sent, who continuously took pictures and had no liaison with the previous contactors wo had been at the property and every time I had to baby Dexter and contractors to make sure the repairs were arranged as Dexters were constantly overlooking or forgetting to arrange essential and major repairs. Last repairs which took 7 months (I am not kidding) to be arranged have still not been completed. Yet, these 9-5 workers dare to threaten that if we arrange repairs ourselves we would not be allowed to deduct it from the rent which is not for Dexters to decide anyway. I tried to reach the management but it is a bad as the rest of the rest organisation, the director responsible for the properties within the area in which we live (I am still wondering who on earth appointed him to be a director) has no manners, rude and abrupt. Dared to question me why did I have to use the washing machine that was jumping and making horrendous noise in the evening and was waking up our child and not during a day and why didn’t we do the repairs ourselves when I told him the repairs were easy, simple and straightforward. I would appreciate that customer relations do not send generic responses about how supposedly everything has been resolved and that all repairs have been down to the landlord which I have hearing for 7 months. No need to confuse the readers and cover up your shady and shambolic customer service. Everyone know it is all untrue.Update in response customer relations generic response: the fact that you supposedly can not locate who I am just proves your constant disorganisation and inexistent customer service. Stop creating positive reviews, it is not going to help dexters. Everyone are aware what you are up to.

Vlada · 4 January 2022

★★★★★ 5/5

Trustpilot

Rental

Dealt with Louis Preston. Really professional and efficient. A pleasure to deal with.

Ms · 12 November 2023

★★★★★ 2/5

Google

Sold a property a couple of years ago through the Lee branch. Incredibly transactional. Dealt with a man called Peter who whilst trying to source buyers had stated price wasn't the issue, but still asked to reduce the price to give the best chance. Whilst refusing to do so, he also failed to grasp the point that dropping the price to sell the property at a loss wasn't an incentive to me. This showed a complete lack of financial sense. After sourcing the buyer and going through the sale process - i had asked when they state fees why they state them excluding VAT. This is not specific to this estate agents but all estate agents from experience. Yet he completely failed to answer the question - just stating a percentage and not clarify VAT inclusion or otherwise is completely misleading and shows a level of dishonesty. I also asked at a point what was needed after exchange if anything to which his response was "all we need is your money and we're done". Completely unprofessional. Will avoid in future.NegativeProfessionalism, Value

Taneem · 28 December 2021

★★★★★ 5/5

Trustpilot

Dexters have been fantastic.

James · 12 September 2026

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, especially Christian Pengelly who is always available and ready to help.

KA · 9 November 2023

★★★★★ 5/5

Trustpilot

Tenancy Renewal

We couldn't be happier with our tenancy renewal experience with Dexters. Their professionalism, responsiveness, and commitment to ensuring tenant satisfaction are truly commendable. We would like to particularly acknowledge the great efforts of Bobby Nizzar in the Tenancy management team and John Pires - the Director of Lettings at Dexters Hammersmith. Thank you both!

Omair · 9 April 2024

★★★★★ 5/5

Google

Kirlon was brilliant from start to finish, making the rents process smooth and stress-free. Everyone in the Lee branch seems very professional and friendly too.

Hannah · 11 November 2022