Trusted Agent profile · Lewisham
★★★★★
2,303 reviews across 2 platforms
430-432 Lee High Road, Lee, London, SE12 8RW, Lewisham, SE12 8RW
Dexters Lee's office in Lewisham, at 430-432 Lee High Road, is rated 4.3 out of 5 across 2,303 reviews on two platforms, including 313 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Every review we hold for the Lewisham office, from every platform, shown as written. First names only.
5/5
TrustpilotFriendly and efficient Agents
Friendly and efficient Agents. Easily contactable. Alistair was extremely helpful with progressing the transaction.
Dear Holley & Steer, Thank you for taking the time to rate your service with Dexters . Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters Cricklewood - Brilliant!
Having had a long and difficult search for a flat, I found the perfect one with Dexters Cricklewood. After attending the viewing with Ade through to the securing of the flat, he has been incredibly efficient, patient, happy to answer my many questions and made the process smooth, stress free and fast. I cannot recommend the team at Dexters Cricklewood highly enough.
Dear Holly, It’s great to hear that you have had a brilliant experience with our Cricklewood office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotDexters PUTNEY I want my Tenancy agreement please make it ready I had enough!!
Which one can I tell first I dont know! We moved property on 17th of August but our tenancy agreement is not ready yet!! Electricity and gas company charged to me before 17th of August but I cant show them any proff them why? Because my TENANCY AGREEMENT IS NOT READY!!!!And also we had big problem there is stinky smell in one room ( like feet smell which is unhealthy)we cant use this room since we moved but nobody trying to solve it. And they said thed did pest control for bugs(we saw bug in the property before we moved) but they never send proff off pest control(which I asked lots of times).I am really sad to rent property from dexters. I rented from other agencies they never did this kind of things.
Dear Benay, I am sorry to read your review. I have passed on your comments to the director for the office who will look into this for you. Kind Regards Asma Chughtai Customer Relations Team
5/5
TrustpilotIt is my trust agent
It is my trust agent. Cadi did an efficient job and good organization. Alex was patient and considerate to help me. It is always wise to engage with a big agent because of professionalism and accountability.
Dear Hanwei, Thank you for taking the time in providing such lovely comments about Cadi in our Richmond office. Feedback is so important and it makes all the hard work more worth while when they receive great comments like this. Kind Regards Evie Fisher Customer Relations Team
5/5
TrustpilotDonalina Gargrupe was extremely helpful…
Donalina Gargrupe was extremely helpful in sorting a property management issue
Dear Imane, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotAwfull experience, agent no show and flat already rented (Earls court office)
Awfull experience, I rang to enquire about a flat. The agent told me that we can do a visit minimum 24h after because the flat is tenanted. When I show up to the viewing no one is there, I called the agent and he tells me that someone was supposed to contact me because the flat was already let. How can it be rent if no one visited the flat between my call and my supposed visited?The most unprofessional attitude, no show and doesn't call back
Dear Phil, I am concerned to read your comments, however have been unable to locate your details. Please could you contact us at customerrelationsteam@dexters.co.uk with further information, I will ensure that this is looked into further by the Director of the office. Kind regards Asma Chughtai Customer Relations Team
1/5
TrustpilotDo not use for property management (Earls Court/South Kensington)
I have been with Dexters for years, but in the last few months, I have been chasing and chasing and chasing to resolve a simple issue. I spend more time chasing Dexters, than I would managing my own flat. I found the email address for customer relations on trustpilot but it does not work, which somewhat sums up my recent experience! It is a shame as two people (Lisa/Edward) have been good, but the person that now seems to "manage" my account is a nightmare. It is a hassle to change agents, but that is the level of frustration I have now reached. Just avoid signing up with Dexters in the first place would be my advice....
Dear Liza, We are disappointed to read your feedback on Trust Pilot and thank you for bringing this to our attention. The Property Management Director has confirmed she will be making contact with you today. Kind Regards Asma Chughtai Customer Relations Team
1/5
TrustpilotClassic estate agent advertising flats…
Classic estate agent advertising flats which are no longer available. You call them to enquiry, they kind of force you to first give your details to after tell you that all the flats you had interest on their website are actually all gone. Waste of time, London should really start adding rules for all these estate agencies who do whatever they want.
Dear Benoit, I am concerned to read your comments and have passed them to the Director of our office. I am sorry your experience with us has not been as we would have expected and someone shall be in touch with you shortly. Please do not hesitate to contact us again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotMohammed Amin was great
Mohammed Amin was great. Very efficient and helpful
Dear Vincent, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
GoogleExcellent service provided by Alicia and her team. Prompt, effective and very straightforward process. Secured the property within a week. Seamless! Thank you!
Dear Nick, hank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Naomi Murdoch, Customer Relations Team
1/5
TrustpilotUnwanted emails
As far as I know, I have never used Dexters. Then why am I being sent an email from christianp …@dexters.com to my email address and beginning with ‘Dear Dean’. It goes on to ask about a property in Astley House which I apparently own. At least three emails have been sent to me enquiring about the property. My name is not Dean, I do not own any rental property and I first thought that my email address had been hacked and was quite disturbed about that possibility. Can you please explain what is going on. .
Dear Ms Wickham, I am disappointed to read your review. We have looked into this and have now removed all of your personal contact details from our database. We apologise for any inconvenience this may have caused. Kind Regards Asma Chughtai
5/5
TrustpilotReally happy with the service from…
Really happy with the service from Dexters - thanks Olivier and team!
Dear Dan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat experience and huge shout out to…
Great experience and huge shout out to Felix for his patience and assistance throughout the process
Dear Wilmer, Thank you for taking the time to leave a wonderful 5 star review regarding Felix. Kind Regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotSophia at Dexters Northcote Road made…
Sophia at Dexters Northcote Road made our home buying experience great - super efficient and communicative!
Dear Bracy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotAvoid using this company
Dexters Putney has one of the most dishonest teams of letting agents I have came across. My husband and I have, on separate occasions, requested to view a property. We have had one cancelled viewing that was cancelled on the day of the viewing, one 'missed' virtual viewing, and a long one month wait for a video of the property which was never sent through. When my husband next called up Dexters to enquire about the property, Chloe informed him that she was ' too busy to do a viewing for him' and that a video will be all that she can get for us. Needless to say, this video never came through. They then proceeded to reduce the price of the property! This issue had been brought up as a feedback to the property agent, but no to avail.
Dear Aileen, I am sorry to read your comments in relation to your recent experience with our Putney Team and have brought this to the attention of the Manager of the office to discuss with the team. Kind regards Evie Fisher Customer Relations Team
5/5
TrustpilotI have only great things to say about…
I have only great things to say about my property manager Jamilah. She has been amazing since the first day, always responsive and incredibly efficient. Anytime anything has come up or any question I have had, has always been dealt with very swiftly and professionally.
Dear Sara, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotI had an amazing experience with…
I had an amazing experience with dexters. A big thanks to Leorenta, very friendly and very helpful. Supported me with my purchase and any queries. Thank you!
Dear Selena, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home.Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotRequest for Estate Agent board removal
UPDATEFollowing my post below, I was contacted by Sonia a director at Dexter’s Kingston. It was in fact their board not the Surbiton branch that had been in place for so long. Sonia listened to my issue, apologised and assured me it would be dealt with immediately. Which it was. The board was removed today. I only wish I had contacted the Kingston office first as it would have saved me a lot of time. In light of the way Sonia dealt with the issue at hand, I have reviewed my initial rating appropriately and would like to thank her for her prompt attention. I contacted the Surbiton rental team on 25th June 2021. I received an automated response letting me know that one of the team would be in contact shortly. The reason for my contact was a request that they remove their LET Estate Agent sign from a neighbouring property to mine. The LET sign has been up for well over a year. (In fact if you search for the address on Google street view the sign is there and streetview was last updated in 2019). It has now been 4 weeks since my contact and the sign is still there and I have received no response at all from Dexter’s.Surely they use some sort of reminder system instructing their sign contractors to remove SOLD or LET signs from a property after 14 days? If they don’t maybe they should.
We really appreciate you taking the time to amend your review after action was taken and the board was removed. Thank you for bringing this to our attention and we wish you all the best. Kind Regards Evie Fisher Customer Relations Team
5/5
TrustpilotBest experience ever
Rafi from Dexter Estate Agent (Hendon) was fantastic! He went above and beyond to help us find and purchase our dream flat. His expertise and dedication made the entire process smooth and stress-free. We couldn't be happier with his exceptional service and would highly recommend him to anyone looking to buy a property. Thank you, Rafi, for making our home-buying experience truly great!
Dear Nadim, We really appreciate you taking the time to leave such lovely comments about Rafi. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Hendon team in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexter - St. John's Wood - Jack Zadmehr
Jack at the St. John's wood office is great to work with! He is professional but also personable, always responsive and helped me secure a flat in a day. Thanks Jack!
Dear Zoey, It’s great to hear that you have had a brilliant experience with our St John's Wood office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotExceptional Service
Exceptional Service received from Tia Blackmore-Saunders.Tia is a true asset to Dexters, she shows 100% full commitment and her knowledge and expertise is exceptional.
1/5
TrustpilotUnprofessional, disorganised chaos
Used Dexter’s Putney branch to rent a property. Lettings department is disorganised, chaotic and defensive when questioned/challenged. When it came to us moving out we were given barely any notice for viewings, putting pressure on us to accept viewings without 24 hours notice. Additionally agents knew nothing about the property and were asking us during viewings whether the property was furnished etc, very unprofessional.Property management (not based in Putney) is even worse. Our property manager was constantly changing/leaving with no communication from Dexter’s. To get issues resolved took forever and we even had a number of Maintenance issues never resolved. Getting deposit back took months, blamed & charged for things that were already there and listed in original inventory. Only positive is once deposit amount was agreed it came back quickly.
Dear Phillippa, I am sorry to read your Trust Pilot review and we would like to investigate this further for you and have passed your comments to the Manager in the office and Head of Property Management to review and learn from your experience. Kind Regards Evie Fisher Customer Relations Team
1/5
TrustpilotDO NOT USE DEXTERS MUSWELL HILL
DO NOT USE DEXTERS MUSWELL HILLas management agents they leave a lot to be desired, my apartment was flooded due to poor workmanship on their side, plumbers working for Dexters caused a water tank to explode ABOVE MY FLAT and unfortunately my apartment was severely flooded and this was Last year 2020 the worst ever christmas ever spent thanks to Dexters who haven’t shown any interest in repairs to my apartment, so far is a battle between Dexters and the insurers - neither is looking to seriously pay for damages caused- DO NOT USED DEXTERS MANAGEMENT AGENTS they are expensive and a money grabbing company that delivers nout !!!!
Thank you for your review, we are disappointed to read this and have passed your comments to the Head of Block Management to review. Kind regards Evie Fisher Customer Relations Team
1/5
TrustpilotStill ongoing
Hi,further more to my experience with the management company and I am still waiting for my refund of 15 pounds for purchasing the shower hose on 26/04/2021. For me Luci Mendonca who is supposed to look after the refund is still not doing anything. And I am still waiting for the radiators which were supposed to be purchased and delivered to the flat. I've received respond from Sarah from Dexters on truspilot that the head of management had been in contact with me. Yes, and I am still waiting for my refund. Is this makes difference? No. I don't understand the whole concept here. And please stop apologizing on behalf of someone else mistakes. I don't need apology. I want things that have been promised to be executed and delivered. Keep your word. Simple.
Dear Rosi, I am sorry to see that you have left us a 1* review. I understand that the head of property management has been in contact with you in relation to this matter. Kind Regards Evie Fisher Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Dexters Lee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Dexters Lee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lewisham.
Yes. Dexters Lee won Trusted Agent in The Trusted Agent 2026 awards.
