Dexters Lee Lewisham reviews

★★★★★ 4/5

Trustpilot

Renting out a flat for many years

I rented my flat in SE London, for many years, with Myra Mettam, being my contact at the estate agents. She was just right for the job. She always understood my needs and ensured that my tenants were well looked after and happy. She was always responsive to any problems that arose and would sort it out to everyone's satisfaction. I would definitely recommend her to others.

Mrs · 26 October 2023

★★★★★ 2/5

Trustpilot

End of tenancy nightmare

As a tenant, Dexters were largely fine as a management agency - issues were (mostly) sorted relatively quickly, although there were a couple of occasions where we reported an issue, someone came to have a look, said they needed to order a part, and no follow up ever came. Trying to get through to someone was often quite painful as you get bounced from department to department. The low rating comes from their behaviour after we gave notice to end the tenancy. The flat was advertised for about six weeks and we had constant requests for viewing over that period, often with less than an hour's notice. We asked repeatedly for more notice for viewings (and we were extremely flexible so this wasn't a case of us offering 30 mins' availability per week). They seemed to interpret this as 'give the same short notice but apologise for it being short notice'. When one of us said we couldn't accommodate a particular time, they'd try calling the other tenant. They turned up when we'd said we couldn't accommodate a viewing at such short notice. The concept of making block viewing bookings didn't seem to occur to them - when we suggested this via email it was ignored. They also turned up late on several occasions for agreed viewings and gave garbled excuses - if they'd have just given us a heads up that someone was running late it would have been fine, but they genuinely seemed to expect us to slot them in at their leisure. On several occasions after viewings the agent left every single light on in the flat (including for viewings in broad daylight) - no thought for our electricity bills.

Ella · 11 September 2022

★★★★★ 5/5

Trustpilot

Positive Experience

I had a really positive experience with Dexters - Bill Dench, from the Chiswick branch, helped me find a place within days and went above and beyond to maintaining an excellent customer service. Thank you Bill.

Carolina · 11 March 2022

★★★★★ 5/5

Trustpilot

Billy from dexters in Acton was the…

Billy from dexters in Acton was absolutely the best to work with. He sorted out my flat, furniture and every other small detail while I was out of the country. I would definitely put all my trust in him!!

Ece · 17 September 2021

★★★★★ 5/5

Trustpilot

The house sale process was made easy…

The house sale process was made easy throughout, the advice was clear and communication at each stage was very good with regular updates on progress. We were kept updated as to who would be viewing the house and when. All the people I dealt with were helpful and personable. My only other comment is that different people were the contact point at different times which was a function of the holiday period which I understand but not ideal.

Martin · 27 November 2022

★★★★★ 5/5

Trustpilot

Indre was so helpful and patient

Indre was so helpful and patient. She gave a quick resolution and was kind in the process, thank you!

Alesha · 24 October 2023

★★★★★ 5/5

Google

My mum used Dexters for both sale and purchase and both Connor and Rob at the Lee branch were helpful and communicative. Sandra at the Forest Hill branch was proactive in trying to move things along and kept in touch throughout.

Maria · 16 January 2026

★★★★★ 5/5

Trustpilot

Troubles managed with patience

In my personal experience, I had some problems finding the person to share the apartment I wanted with, thus there have been various changes in the second tenant for the apartment, but all of them have been handled real-time and most importantly with patience and professionally by my agent Nadia that was managing the deal. Also all details of the property have been explained clearly and multiple times.

Benedetta · 26 September 2023

★★★★★ 1/5

Trustpilot

review for the New Homes Team in London

This is a review for the New Homes Team in London and to the sales agent Jake Turner, this person will say all the right things before the sale and once that is complete doesn't actually delivery on the promises.sold me a NEW property with many defects ie broken tile, broken bed legs, broken chest drawers, toilet that has plumbing issues, bath tub with scratches and chips, missing complete set of keys, also with electricity that is -£40 in arrears so when i moved in it had no power. just inspects every detail and part of the house closely, test everything and make sure its all fixed before completion.

TD · 5 September 2022

★★★★★ 5/5

Trustpilot

Monika Piszczyk - Property Manager

Monika from Dexters Property Management team has been very helpful in chasing the building management company and get things that are under the responsibility of the building management company taken care of. She was also helpful in maintaining communications and update with the landlord and tenants and demonstrate great level of responsiveness to look after the issue with great level of ownership.

DavidEliran · 13 February 2024

★★★★★ 5/5

Trustpilot

Donalina has been very helpful

Donalina has been very helpful! Highly reccomend her she is Very kind and understanding. Thank you for your help!

Krzysztof · 21 October 2023

★★★★★ 5/5

Trustpilot

Rasel Islam

Rasel is a very efficient and friendly property manager. He arranged our contract renewal and handled the negotiations with the landlord. 5 stars!

Lucero · 6 July 2023

★★★★★ 5/5

Google

Had an excellent experience since Mike O. took over my case - hands-on, quite determined, great follow up and support offered! Peter James/ Dexter should be very proud for having him there! And clients definitely happy seeing real action, involvement, and solutions. People like Mike must be cloned - making customers life easier, and bringing a smile at the end of the day/ once case sorted!

Diana · 11 November 2023

★★★★★ 4/5

Trustpilot

5 stars to Dexters

5 stars to DextersMy first time with Dexters and so far everything has been such an amazing experience, all the process from the beginning to end has been very smooth and easy to follow without any complications, If you are about to start your renting journey I highly recommend you Dexters Clapham high street specially Michael Evans and Olivier Babylone thank you for your valuable help.Anderson

MY · 10 November 2023

★★★★★ 2/5

Trustpilot

Our move-in day was shambolic

Dexters Battersea told me two weeks before my move-in day that I could get the keys from 8am. After hearing nothing more, my fellow tenants followed up the night before at which point Dexters moved key collection to 1.30pm. Then, at 11am on move-in day itself, they delayed it to 4.30pm. By this point I had already started moving out of my previous house and had to return those keys, so had nowhere to go the whole day. I had to spend £20 on parking fees in the interim, which Dexters refused to refund. It ruined my family's plans too - they travelled four hours to help me move in the morning. The cause of the delay was Dexters not arranging for essential works to be done until 2am the night before, and Dexters not arranging a professional clean and inspection until the move-in day itself. Dexters did not accept responsibility and refused to refund the parking fees or provide compensation. A disappointing experience that caused much unnecessary stress. Ironic given they asked me to write a five-star review after we agreed the offer.

Ewan · 20 October 2024

★★★★★ 5/5

Trustpilot

Neil

Thought I had to leave a review here as I was so impressed with the service received. Dorian was extremely polite, professional and went above and beyond for any concerned I had. Would recommended to everyone.

Neil · 16 February 2022

★★★★★ 5/5

Trustpilot

Had a hard time looking a place lately…

Had a hard time looking a place lately but Nick from Bloomsbury was super helpful and answered any questions i had for rental.

Alisha · 30 June 2023

★★★★★ 5/5

Trustpilot

Very happy

I am very happy with Dexters as a company overall. However, Lucy has been particularly very helpful with my situation. Very reliable! Thank you

Kiki · 1 June 2023

★★★★★ 5/5

Trustpilot

Excellent service!

We ran into a weird problem with the sunroof at the property we are renting. Poppy, our property manager, followed up on this for us many times, most of the time without us asking for an update. She kept the communication very tight on this, giving us constant updates. As a renter who reported an issue, seeing the follow ups and the communication on the issue we raised is almost as important as getting the issue itself fixed. And we appreciate Poppy for all she did for us!

Y · 24 August 2022

★★★★★ 1/5

Trustpilot

Avoid Dexters Cricklewood

This is a review for the Cricklewood branch in London.We are finally out of the property and since they will not return my deposit I have no issues to say what I had to keep for myself since the beginning.First of all their credit check company it's a failure, get ready to send 3000 emails that the will never see.The agent that showed us the property said all the walls and carpets will be repainted and cleaned or replaced, nothing of that happened. And of course he asked for 5 star review of his "job".When we tried to renew the contract took us more than 2 months to fight with the credit check company again, with them saying that we never filled up any paper. And we send proof and screenshots that all was fine and done in time. They probably make us fail the check to relist the house at £500+ more than what we pay since the prices are increasing in the area.At the moment, after 3/4 weeks that we left the property I'm still waiting for an inventory check that they told me will come after a few days. I have NO hope to see my deposit back, and they are not helping us in any way even if they are cc'd in the email that we are exchanging with the owner of the property.AVOID THIS COMPANY AT ALL COSTS DO NOT GIVE YOUR MONEY TO THEM. DO NOT TRUST THEM, THEY WILL BE ALL HELPFUL IF YOU VISIT THEM AT THE OFFICE BUT THE MOMENT YOU LEAVE THEY WILL NOT CARE ABOUT YOUR ISSUES.If I could I would give 0 stars

Antonio · 24 August 2022

★★★★★ 5/5

Google

I do recommend this letting agency. Alicia was fantastic as an agent for the smooth transition from one place to the other. Jodi was part of the team that helped me taking care of the admin part for moving in the flat I am now. Fantastic services, I already met Jodi surprisingly in another job, and she is as professional as always.

LoisC · 11 November 2022

★★★★★ 5/5

Trustpilot

Christopher was very helpful and…

Christopher was very helpful and patient , is nice to receive a good customer service like he does .

Dario · 12 October 2023

★★★★★ 5/5

Trustpilot

Great property manager! 5 stars

During our 3.5yr tenancy in a house managed by Dexters Twickenham we had various property managers handling our queries, however our favourite agent, who always went above and beyond for us was Harley Baker. He was so professional and efficient. Always keeping us informed on the progress of our queries and nothing was ever a problem for him. His friendly mannerism was always welcoming and he really understood our point of view. Any tenant or landlord would be lucky to have him manage their property.

MARIA · 19 August 2022

★★★★★ 5/5

Trustpilot

The Maintenance Team are professional, efficient and helpful (Tenant)

I have dealt with a few members of the Dexters property maintenance team (as a tenant) and they have been excellent. I have found them to be always prompt and professional. Most recently Chloe assisted me with the replacement of a toilet. She understood the problem and took ownership of it. Chloe resolved the issue promptly and I'm really grateful to her for going above and beyond to help. I would recommend their services.

Yasmin · 28 March 2023