Every review we hold for the Lewisham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOutstanding outcome
A huge ‘Than you’ to Paris Marshall Senior Property Manager at Dexters for his speedy response, kindness, attentiveness and professionalism. Paris arranged for the Khinda Building Works Ltd to attend our premises to conduct some repairs. I was very impressed with the contractor’s skills to resolve three different repairs within such a short time. The communication was smooth and the contractor was very punctual. I have no enough words to thank birth Paris and Khinda Building Works Ltd for their hard and outstanding work.Lavinia
Lavinia · 27 September 2024
Agent replied · 23 October 2024
Dear Lavinia, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
★★★★★ 1/5
TrustpilotDexters Putney gave us a flat with many…
Dexters Putney gave us a flat with many problems...we are very disappointed and frustrated because we pay rent but they do not fix the various problems. We have to call several property managers and they promised us that they would fix the problem as soon as possible but they always try to buy time...and then we have to send several emails and phone calls asking for an update on when they will fix the various problems...but they always say that it will be fixed this week...but it is not true we have been living without basic things for two months.the first day the boiler did not work as well as the oven the curtains were broken...so we had to wait a long time to have the boiler fixed and the oven changed.the washing machine has been leaking for 1 month, since we moved in the lights in the bedrooms do not work nor the radiators in the bathrooms...check the flat carefully before signing the contract with Dexeters
Alessandro · 27 September 2024
Agent replied · 23 October 2024
Dear Alessandro, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations
★★★★★ 5/5
TrustpilotI have been using Dexters for a number…
I have been using Dexters for a number of years without any issues. They always respond in a timely and professional. The senior property manager Mohammed Amin is fantastic, for anything that is urgent he jumps on it quickly and get things done.
Hemang · 11 March 2024
Agent replied · 23 October 2024
Dear Hemang, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotThanks for the service of Mr Rowan and…
Thanks for the service of Mr Rowan and Dexter's property management team. They respond fast whenever there is a problem. They are friendly and give me adequate information. Although we are Korean, we have been able to live without difficulties thanks to Dexter's service. They do an excellent job!
BangKap · 28 October 2023
Agent replied · 23 October 2024
Dear BangKap Kim, Thank you for taking the time to leave a lovely review regarding Rowan. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
Trustpilot10/10 for effort at business winning 0/10 for performance!…
We were badgered by Dexter’s for years so decided last summer to instruct them on a letting. They over promised on the rent they could achieve so we missed the window to secure tenants before the autumn. We also then instructed them to sell as we were receiving no rent . They failed to produce a single credible offer on either basis. We instructed Goldschmidts who found a buyer and at a strong price within a matter of weeks. I’m prompted to write today as we received probably the third cold call from Dexters as the old property is now for rent via the new owners . We told Dexters on at least 2 previous occasions that we had sold the property so I wish they could be more efficient/ professional in all they do.
Graham · 20 September 2024
Agent replied · 23 October 2024
Dear Graham, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations
★★★★★ 5/5
GoogleAngel is a really good agent. She was patient, helpful and extremely informative while showing us potential properties. It is also delightful to chat with her on other things beyond the properties, like amenities, feel of the area etc. Highly recommended.
Raul · 14 April 2024
Agent replied · 10 November 2024
Dear Raul, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotPetros Giorganios
Had a wonderful interaction with Petros Giorganios today during the inspection. He is always respectful and willing to accommodate the tenants which I appreciate.
Ateeb · 12 May 2026
Agent replied · 25 May 2026
Dear Ateeb, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
TrustpilotAlistair Maclean
Alistair was very efficient in assisting with the matter and ensuring all parties are kept updated throughout the process. We were able to effectively work together to achieve a very swift completion.
SSS · 18 September 2024
Agent replied · 23 October 2024
Thank you for your kind comments regarding Alistair and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
★★★★★ 5/5
TrustpilotI had my inspection today with Monika…
I had my inspection today with Monika and I honestly just wanted to give some feedback… I have only had her as my property manager for a matter of months but cannot fault her work rate, effort or dedication! She is a true asset to Dexter’s, was fabulous to finally meet her and I really hope she sticks around as she is so quick at providing solutions! Clearly someone who really cares about her job and the people she is working for/with… feel very supported and well looked after!
Mon · 17 September 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
TrustpilotRasel was great
Rasel in the Blackheath branch was really helpful in the process of extending our lease. We weren't looking to be locked in for another year and Rasel was great at suggesting a renewal approach that worked for us. He was friendly and very responsive throughout the whole process and I would highly recommend.
Adam · 3 July 2023
Agent replied · 23 October 2024
Dear Adam, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotHighly professional, stress free
We've been renting the property for the past 4 years through Dexters Surbiton. Annie Buckland is our property manager. The service provided has been first class: always responsive, kind, polite, helpful and highly efficient. No queries left unanswered, always responsive over the phone or email. Outstanding property manager!
Eduardo · 7 November 2023
Agent replied · 23 October 2024
Dear Eduardo, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThe branch at Kingston is absolutely…
The branch at Kingston is absolutely amazing,very helpful and understanding personnel.Jack from the letting department is absolutely amazing.He was able to guide us through the whole renting procedure and make it very simple to understand as this was our first rent we weren’t quiet sure what the process was.Definitely recommend renting or buying with dexters at the Kingston branch.Staff are very lovely!!!
Andrada · 24 August 2022
Agent replied · 23 October 2024
Dear Andrada, Thank you for the 5* Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleOutstanding service! Having heard a lot of horror stories about estate agents I had fairly low expectations. Kirlon Sanchez is an absolute star who goes above and beyond in his work. He made us feel like we were his only clients and was always at the end of the phone. Great communication and provided more support and advice. Excellent Service!
Josephine · 11 November 2022
Agent replied · 10 November 2024
Dear Josephine, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Naomi Murdoch, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters Notting Hill
Everyone knows how hard it can be to deal with all problems and issues coming up here and there in our homes, but it makes a big difference when you have right people working in agencies. I just want to say the big big thank you to Dexters and especially property manager Carl. He’s always very supportive, responsive and ready to help. I’m having such smooth and great experience. I highly appreciate everything he’s done for me and just made my life easier. Thank you very much Carl and thank you Dexters for hiring such great professionals!
Daria · 11 September 2024
Agent replied · 23 October 2024
Dear Daria, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
TrustpilotI am impressed with Dexters Property Manager Mohammed Amin
I am letting my property with Dexters Shoreditch. I recently started working with Mohammed Amin, Senior Property Manager. He is amazing. His communication is very quick and clear. He resolves matters quickly while taking the time to consider possible solutions. I am impressed. Thanks Mohammed!!
A · 10 January 2024
Agent replied · 23 October 2024
Dear A Abouelkhir, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you to Verity and Harry for all…
Thank you to Verity and Harry for all of their help and hard work throughout the process - I have already recommended Dexters to my friends that are looking to buy. Couldn’t recommend the team highly enough and very grateful for all of their help, guidance and consistent communication throughout the process.
Lydia · 19 July 2023
Agent replied · 23 October 2024
Dear Lydia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotI have used this estate agent incompetent stafffor…
I have used this estate agent for letting my property for nearly 4 years. For the first three years, I couldn’t fault them, but the staff have Changed hands and I would not recommend them. The majority of staff are incompetent they make so many mistakes and their Fees are high. I did complain to the director and it was a waste of my time. My last tenancy agreement they failed to put in a break clause and I’m now unable to break free of them unless I give them vast amounts of money. Although I have to ride this out, I will not be using them again in the future. I do not recommend them.
Charlotte · 8 September 2024
Agent replied · 23 October 2024
Dear Charlotte, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Asma
★★★★★ 5/5
TrustpilotExcellent problem solving skills
I moved in to a new property and received the inventory. The inventory had the hoover in it and the hoover was broken. I contacted George at Dexters and he sort the issue immediately in a very smoothly way. Thanks George for sort this out so quick.
Juan · 21 November 2023
Agent replied · 23 October 2024
Dear Juan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you Pam for excellent support
Having previously had some disappointment with Dexters in general I have found that Pat Simmons has gone out of her way to be proactive in providing 1st class support to my letting/property and has kept me informed all along the way. Thank you Pam, it makes a difference!
Tina · 25 October 2023
Agent replied · 23 October 2024
Dear Tina, Thank you for taking the time to leave a lovely review regarding Pam. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat agency for landlords
As a landlord, I have been impressed with how Dexters have dealt with issues relating to our apartment. Natasha and the team at Shoreditch have been great chasing up building management and organising contractors, and also keeping me up to date on the progress of issues. Highly recommended.
Caroline · 24 October 2023
Agent replied · 23 October 2024
Dear Caroline, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotNikki, Mary-Ann & Myra are absolute HEROES!
I've lived in London for 9 years, and since renting from different agencies, it's been a mixed bag. Dexters has been without a doubt the best by far when it comes to their property management team (SE London team). Myra originally secured the property for us, and throughout our 3 years she was an absolute angel, addressing property maintenance issues quickly whilst communicating perfectly, always on the other end of the phone.I was introduced during our final year to Nikki and Mary-Ann, and the level of care and attention they gave our end of tenancy was second to none. Having worked in lettings myself, I would've killed to have a team like this. Immensely personable, always willing to meet in the middle and always on the other end of the phone.As a tenant, having people of this calibre supporting you is crucial in a city where agents are often careless. Dexters have managed to bring the mindset, care and attention of a small, local agency to a large company. Hats off to them!
Seamus · 5 September 2024
Agent replied · 23 October 2024
Dear Seamus, Thank you for taking the time to leave a wonderful 5* review. Our South East team will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleGreat experience with dexters. Had a good viewing with @Nia Simpson did a great job.
Xodus · 10 July 2026
Agent replied · 10 October 2026
Dear Xodus, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma
★★★★★ 5/5
TrustpilotPetros review
Petros was a very friendly guy and very considerate. Good person to work with. He also made sure that baby’s face is not visible on the pictures which I really appreciated.
Ecrin · 20 September 2024
Agent replied · 23 October 2024
Dear Ecrin, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma
★★★★★ 5/5
GoogleAngel was brilliant in helping us secure a lovely new flat. She made the process much less stressful, was very friendly and accommodating. I would really recommend both Angel and Dexters to anyone looking for a new place to live!
Patrick · 14 April 2024
Agent replied · 10 November 2024
Dear Patrick, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team
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