Dexters Lee Lewisham reviews

★★★★★ 1/5

Trustpilot

Appalling service

Appalling service. Renting a flat in London from Dexters and they have neglected to carry out a mandatory gas/electric safety check to ensure the property is safe. Constant electric blackouts and heating / hot water cut outs. Chairs broken, damp because of inadequate ventilation systems and old windows letting in drafts etc. microwave rusted at the seal - totally unsafe. Blinds broken. Some electrical sockets do not work. No information where the boiler is situated or electric gas meters. Front door locks - only one works and letterbox broken so falls off leaving a gaping whole in the door and draft. Reported Dexters to H&S executive as that might wake them up to their legal responsibilities. Never use Dexters. That’s the message, as it’s bad for your mental and physical health the stress of trying to get them to do anything at pace and with compassion 🥲

Lynne · 30 October 2024

★★★★★ 1/5

Trustpilot

Beyond Disappointed with appalling service

I rented a flat through. Dexters Wimbledon from September 2021 to September 2023, following personal recommendation. 

By day 24 after the end of tenancy, there was cause for concern. I had made contact with the agency repeatedly asking for updates, and had been told the landlord would not discuss the return of my deposit until they had received quotes for maintenance issue raised by the new tenants.I raised a dispute with Tenancy Deposit Scheme (TDS). 

The landlord in response sought to retain all of my deposit for alleged damage.

The TDS adjudicator fairly and reasonably deducted £80 for deterioration beyond wear and tear, but reverted the remaining 95% of my deposit back to me. 

Her conclusions pointed to 
• claims made for alleged damage 
not referenced in 
the checkout report
• amounts sought as “excessive” 
• amounts claimed which would, if 
awarded, have 
placed the landlord in position of
betterment 
• costs claimed for redecoration 
deemed to be
 the landlord’s responsibility. I am aware that my review here should be of Dexters and not the landlord, however the company cannot in my view be absolved of accountability for what I experienced. My one star review is for a contractual system which could allow this to happen. Dexters markets itself as “different”, claims “everything we do will give you an altogether better experience…”, and commits to “always go the extra mile for customers”. As such, it seems reasonable to infer promise of safeguard to tenants looking for fair treatment, and accordingly, to attribute responsibility for things going wrong as robustly as it self awards glowing acclaim for “exceeding its clients’ expectations”.

I would urge would-be tenants to balance Dexter’s marketing claims with rigorous vigilance. I will, going forward, be sure to ask an agent (and this will not be Dexters) for the history of the rental in terms of deposit return, and specifically any referrals to TDS and outcomes (in the same way, as a landlord, I should request corresponding information about tenants’ history with them). I would strongly recommend tenant referral to TDS where neither deposit or associated intentions are issued within reasonable timeframes, or where attempts are made to unreasonably retain deposit. 

The deposit amount is for me not a catastrophic sum to have to wait for, or to have lost in the event of the decision not going in my favour. It would however be much more serious for some people, dependent on return of one rental deposit to secure the next place to live. 

I hope Dexters reflect, and devote as much emphasis to the selection and retention of and communication with landlords as to corresponding efforts with tenants. I would consider this conducive to its claims of excellence in this crowded market space, to ethical professional conduct, and ultimately, to its reputation.

Dr · 29 October 2024

★★★★★ 5/5

Google

A good experience renting a property with dexters Lee, especially with Jonas Collins, was really nice from the start. The process was fast, and he was very helpful. Anytime we had a question, it was answered quickly. Submitted the documents. Everything was checked and smooth.

Alba · 15 March 2024

★★★★★ 5/5

Trustpilot

Dexters have been managing my property…

Dexters have been managing my property for 3 years and I’ve always been happy with their service.Special mention to Ricardo who has been very proactive in sorting out an issue with my flat. He acted quickly to address the problem, has kept me informed and solved the problem swiftly and satisfactorily.

Binal · 30 October 2023

★★★★★ 5/5

Google

We were assisted by George, very helpful and professional!

Luca · 10 September 2026

★★★★★ 5/5

Trustpilot

Hi my name is Sean Byrne and my company is…

Hi my name is Sean and my company is complete interiors and have worked for Dexters’s for the last 15 years in the Clapham area. One of my property managers is Tamara Chelsom who I do jobs for and she is great at organising and dealing with the tenants if we have any issues on site. She is always polite and friendly and treats the contractors the same as the employees at dexters, I hope she stays at dexters for a long time ! Best Sean.

Sean · 25 October 2024

★★★★★ 3/5

Trustpilot

5 stars for Remi

I give 5 stars to Remi at Dexters as he is very efficient and he does what he says and always keeps his word. However, in the many years they managed the property I live at, the colleagues that previously managed the property were mot helpful. They would always say they would send the appropriate people to fix things and then they wouldn’t follow through. Something that needs serious improvement is to hire competent, knowledgeable and hard working people to fix things and not send always the same lazy careless people who come and break things even more or they do a easy half fix and leave and email the agency with a pic saying its all fixed. Even worse and out of Dexters control is the council of Westminster sending people to fix windows who come and literally say that the work requires 2 hours and they are not up for it so they patch things up with glue and plastic pieces in 5 min, take a pic and say its done in the middle of the winter with a baby in the house, leaving the window unfixed for a privately rented property.

Mariana · 22 October 2024

★★★★★ 5/5

Trustpilot

Petros Giorganios was always extremely…

Petros Giorganios was always extremely helpful during our tenancy. Although there were quite a few issues with the building he always tried his best to help us. He's been the best person we interacted with from Dexters over the last 2 years of renting from them

Lisa-Marie · 12 February 2024

★★★★★ 5/5

Trustpilot

I am very grateful to Dominic Glover

I am very grateful to Dominic Glover, who has always helped, is always responsive, and ensures that everything is done. He takes his work very responsibly.

Alina · 12 May 2026

★★★★★ 5/5

Trustpilot

Monika has been incredibly helpful

Monika has been incredibly helpful since being assigned to our property, she always replies quickly, she is extremely thorough and I feel like she genuinely cares about us having a good experience in our flat which is not very common in my experience.

Jake · 10 April 2024

★★★★★ 5/5

Trustpilot

Natalie McWilliams, Team Manager, Property Management Hub, Lewisham

Many thanks to Natalie for dealing with and resolving a lettings account query so quickly. Very much appreciated, as was her follow up phone call to ensure that I was happy with the outcome and to check that there were no other issues. Great client service.

Jeff · 9 February 2024

★★★★★ 5/5

Trustpilot

Donalina Gargrupe, Property Manager

Donalina is friendly and helpful. Also efficient and prompt. I would go so far as to say she went above and beyond what was required. I've had a long relationship with Dexters, when I had a property to let to tenants. I warmly recommend Donalina and the Dexters team.

Judith · 4 December 2023

★★★★★ 1/5

Trustpilot

Dexters…another third rate estate agent

We have bought and sold a number of properties over the last 30 plus years with differing experiences. None of these have been particularly positive. We hired Dexter’s in London Bridge in April 2024 as they seemed to come across from the outset as if they genuinely seemed to know what they were doing. Being at the top of the chain in central London with no property to buy, the process should have been relatively straightforward. After some initial viewings we received an offer within the first few days although we had noted the complete lack of agent knowledge during the viewing process as we heard the answers provided to viewers over our Ring security cameras. An example: viewer asked how old our 1920’s property was. Answer…late 1960’s, and so on. Basic stuff and quite astonishing !I negotiated the offer with the agent who seemed to think a significantly lower price to the one we had set might have been acceptable. Having made it clear it was not, we accepted pretty much what we were asking for in the first place. I should not have needed to have held that conversation. As is the way in England & Wales a buyer can pull out of the process at any time leading up to exchange. Needless to say that after 6 weeks of engaging with solicitors and getting everything ready, our buyers pulled out of the sale with no reason given. We believe they couldn’t get their mortgage agreed and had not been vetted properly by Dexters. They didn’t agree of course. We accepted another offer 2 weeks later, in June. The buyers had their leasehold property under offer. The next few months were painful to say the least. Our solicitors did all the work and were extremely responsive, going above and beyond chasing the buyers solicitors who in turn chased at the bottom of the chain. The leasehold nature of our buyers property made things needlessly complicated with their buyers solicitors taking an eternity to get anything done. This was not helped by the shockingly poor leasehold management company being involved, L&Q. Our buyers were as equally frustrated as we were, having got everything into place on their side and wanted to be in no later than September as they was expecting their first baby that month. Notwithstanding this, throughout the whole process we were never kept updated by Dexters. We constantly had to chase them and they seemed to have entirely forgotten that we were their clients. Out fixed rate mortgage deal expired during this process resulting in significant additional mortgage cost plus paying double fees to our solicitors due to the first sale falling through. The silence from Dexter’s was appalling. It is high time estate agents were required to be both professionally qualified and licensed. It seemed to us that paying the estate agents (for doing very little) more than 3 times the amount of our solicitors not only grossly unfair but inequitable and nonsensical !Our solicitor did all the work, the agents didn’t appear to give a damn. After more than 6 months from the time our property went on the market, we finally completed in early October and we hope our buyers have recovered from an unnecessarily convoluted and stressful experience. So much for a “straightforward process”. Dexters “client service” was singularly absent. We would not recommend them to anyone.

Simon · 17 October 2024

★★★★★ 5/5

Trustpilot

Trustworthy agent

All the staff are gracious. I feel warmly welcomed and supported.Especially Monika, who is also mentioned in other reviews, is indeed lovely. Kindhearted, polite, agile... she has everything to be a good support staff.Many thanks for letting me into a wonderful life!

Hiro · 27 April 2024

★★★★★ 5/5

Trustpilot

I always feel looked after with…

I always feel looked after with Dexters. I have been with them several years. The care and support is as great today as when I first worked with them. Truly. Their care is industry leading in my opinion, having used other estate agents before.Thank you to Mark Wiltshire and to Mariya Rizova in Tenancy Management.

Vispi · 22 June 2023

★★★★★ 5/5

Trustpilot

Prompt and super helpful. 👍

Prompt and super helpful.

David · 5 October 2026

★★★★★ 5/5

Trustpilot

Recently moved out of a Dexters property - very satisfied

I recently came off a lease contract for a property managed by Dexters. In the UK, the service you get as a renter is oftentimes sub-par, however, Dexters in my experience is a remarkable exception. Even though I was "just" a renter of a relatively low-cost property, I was treated respectfully by Dexters staff, and if there were disagreements, i.e. when it came to the deposit reimbursement, they did everything to resolve the issue quickly and satisfactory. I want to especially mention Monika, who was my primary contact for property management, and Paul, who was the letting agent. Both did their utmost to make the often unpleasant realities of renting in London much more enjoyable.

Markus · 7 October 2024

★★★★★ 5/5

Trustpilot

Dexter's Ladywell are Awesome

Staff at Dexter's Ladywell are awesome. Joseph and Suzzannah were beyond helpful with a recent bit of bureaucracy in connection with a rental flat. Dexter's in general have been great throughout the letting of my flat.

Anna · 2 August 2024

★★★★★ 5/5

Trustpilot

Elizabeth was a great support to me…

Elizabeth was a great support to me with dealing and evicting a tenant from my property. She was sympathetic to my situation which was appreciated during a very difficult time. I can highly recommend.

Cherie · 2 September 2024

★★★★★ 5/5

Google

We recently rent a one bedroom flat via Peter James Estates. Our experience was great. The guys were very polite, quickly responsive and honest. The process ran smoothly and quickly online. The flat was proffesionaly cleaned when we moved in. Thanks Jodi and Dean! Worth mentioning that a chair was broken and we received a new one within one day after reported to the office. Highly recommended overall.PositiveResponsiveness, Professionalism

Rodanthi · 11 November 2021

★★★★★ 5/5

Trustpilot

Excellent as always!

Dexter's has been a pleasure to work with in the current renting market. The property is lovely, well maintained (special thanks to Jessica Beau Wright for always being on top of things) and all around the experience has been hassle free, unlike many other estate agents I've had before.Nice one!

Robert · 17 October 2023

★★★★★ 5/5

Trustpilot

Great experience with Dexters

We have recently used Dexters to find out next home and have had an offer agreed. Alice was our main point of contact and she showed us a few lovely places and helped us find the perfect home for us. We have had some bad experiences over the last couple of years with other agents and found Alice's honest and informative style a breath of fresh air.

Michael · 1 March 2022

★★★★★ 2/5

Trustpilot

Let down by poor communication within the company

Unfortunately we were let down by this letting agent yesterday. We had a 6pm viewing for a house in Hayes, I drove 1h in rush hour traffic to visit the property and on arriving I was met by the agent who informed me that the locks had been changed that day and his key did not work, so we could not access the property.He was very apologetic and I understand he was also frustrated as he himself had spent 45 minutes travelling to the property.He did offer to rearrange a viewing but I was so disappointed in the lack of organisation (how can it be that locks are changed and the letting agent/property managers are not informed?) and frustrated at the waste of my time and petrol (2 hours round trip) that I will not be using this company going forwards.I would have left 1 star but the letting agent was truly apologetic and did remain professional in the situation.

Lizzie · 2 October 2024

★★★★★ 5/5

Trustpilot

Excellent friendly service

Petros Giorganios was with me every step of the way and always available to answer questions and provided quick and helpful responses. This and his friendly manner made the whole process so much less stressful.Thank you again 😊🌸

Sulaiman · 19 June 2024