Every review we hold for the Lewisham office, from every platform, shown as written. First names only.
โ
โ
โ
โ
โ
1/5
GoogleNon stop hassling about selling my home despite never asking them to sell my home, and asking to be taken off all their contact lists.
Ellen ยท 17 January 2026
Agent replied ยท 17 April 2026
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
โ
โ
โ
โ
โ
5/5
GoogleMiguel and Steven were brilliant when selling my home! I will definitely keep them in mind for any family members and Friends that might want to sell.
L ยท 11 April 2024
Agent replied ยท 23 October 2024
Thanks for your amazing 5* review. Best wishes, Lucy, Customer Relations.
โ
โ
โ
โ
โ
5/5
GooglePopped in to the Sydenham branch of barnard Marcus on Friday as me and my boyfriend are looking for our first home to buy together, which sometimes feels really overwhelming. I registered with a lady called Toni who was lovely and very knowledgeable she listened to my worries, she spent quite a lot of time with us and now I actually feel excited about going out viewing with the Sydenham team! Thank you Toni
Hannah ยท 24 October 2022
โ
โ
โ
โ
โ
5/5
GoogleNathan, Sophie and the rest of the team at Barnard Marcus did a great job of selling our house in a timely fashion and for a strong price in a challenging market. From the point of marketing to their separate team that keep pushing to ensure the deal closes at then end, they were always there to make sure it was a success. Thanks so much for you help!
Joshua ยท 17 April 2024
Agent replied ยท 23 October 2024
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
โ
โ
โ
โ
โ
5/5
GoogleThe best service i ever had, i strongly recommend n very helpful agents. Thanks
Moh ยท 17 February 2026
Agent replied ยท 17 April 2026
Thank you so much for the positive feedback! It's our pleasure to provide the best service possible to our customers. We take pride in having helpful and dedicated agents. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
โ
โ
โ
โ
โ
5/5
GoogleI have had the pleasure of working with Jay over the last week. My partner and I have been having a difficult time with another flat sale with other agents and we needed to shop the market in case it fell apart. Jay was informed, thoughtful and showed us exactly the types of properties that we wanted to see. Although we are progressing with the original sale, I will consider selling with Barnard Marcus in the future because the customer service from Jay was exceptional. He was professional, followed up and remembered all the details about our situation. It was a great experience, and particularly redeeming for me given that a bad experience a few years ago left me feeling unsure about whether good estate agents existed. Clearly, they do! Thanks Jay.PositiveResponsiveness, Quality, Professionalism
Human ยท 24 October 2021
โ
โ
โ
โ
โ
5/5
GoogleAs first time buyers, we were in talks with many estate agents, viewing properties almost on a daily basis.
Barnard Marcus, and Jamie in particular, were by far the most professional estate agency we came across, with everything from search helps, market advice and guidance to viewing and reviewing properties.
Jamie, our agent, was really professional, respectful (and discreet) when we were viewing properties and very flexible, even over a bank holiday weekend.
Although we have finally found our home through a different agency, we wouldn't hesitate to recommend Jamie, Jay and the rest of the team at Barnard Marcus for your future property needs.
Great, friendly team with 5* service.PositiveResponsiveness, Quality, Professionalism
Rachel ยท 24 October 2021
โ
โ
โ
โ
โ
5/5
GoogleHi! Shariane at barnard Marcus has given us a great experience so far - we are buying a property through BM and Shariane has been thoroughly charming and knowledgeable throughout our communication and viewings so far. Thanks Shariane! Looking forward to working with you further to get the purchase across the line!
Harry ยท 17 April 2024
โ
โ
โ
โ
โ
5/5
GoogleWe received an excellent service from the initial phone call until the day of completion from Toni. She was always calm, friendly and efficient, making the process stress-free! Her assistance was always practical and supportive as she kept the process moving forward. We felt confident in her professional knowledge and experience! We were able to complete within the expected time, making us really happy! Thank you Toni for all your help!
Dawn ยท 24 October 2022
โ
โ
โ
โ
โ
5/5
GoogleAs a first time buyer I felt a little overwhelmed going into my house purchase. However my experience with Barnard Marcus couldnโt of been better. Toni was absolutely amazing throughout. She has wonderful customer service skills and excellent communication! Toni was always so reliable answering my queries which made the process a lot less stressful! She also really pushed the sale when I was unable to. Thank you so much ๐
Anne ยท 24 October 2022
โ
โ
โ
โ
โ
5/5
GoogleHUGE shout out to Nathan, Jay and Toni - assets to the Sydenham office. Toni deals with multiple ongoing requests rapidly to add reassurance to the process, has great relationship management to keep the communication lines open and overall she is just super to deal with. Nathan and Jay are very knowledgeable in their roles and the area, but more importantly they takes careful consideration to client asks.
Thomas ยท 24 October 2022
โ
โ
โ
โ
โ
5/5
GoogleI would recommend Bernard Marcus if you are selling a residential property. I had dealings with only 2 salesmen ( Jay and Jamie) and this makes the process so much better as they know me and the property.
Jay was always positive but honest and this helped when trying to sell during a pandemic. Jay went above and beyond when a situation arose and the buyers solicitor would not effectively communicate and the sale was nearly lost.PositiveResponsiveness, Professionalism
Lois ยท 24 October 2020
โ
โ
โ
โ
โ
5/5
GoogleWe recently completing the purchase of our property through Barnard Marcus. Overall, we had a very positive experience with Barnars Marcus especially we would recommend Jay who helped us through the whole process. He is so helpful and if there is a question that needs addressing he always tries to do his best to help. Super accommodating and with super polite manners, he is the best agent you can find. Highly recommended!PositiveResponsiveness, Professionalism
Alessandra ยท 24 October 2021
โ
โ
โ
โ
โ
5/5
GoogleSophie McHugh was quick ,efficient and really professional throughout the whole process !All emails were replied within minutes and communication was really good.
Everything was explained to me in detail and I felt really cared for throughout the process.
Thank you so much :)
Sotiria ยท 17 April 2024
โ
โ
โ
โ
โ
5/5
GoogleWe had our flat up for sale with another estate agent earlier on in the year. But due to poor communication, we had to look for another estate agent. Our experience with Barnard Marcus has been great from the get go!
It has been a pleasure dealing with both Nathan and Jay. They are experienced, professional and super-friendly. They have been in regular contact with us throughout the entire process and sold our property within a few weeks.
I cannot recommend Barnard Marcus enough.PositiveResponsiveness, Quality, Professionalism, Value
Suki ยท 24 October 2022
Agent replied ยท 23 October 2024
Thanks for giving our Barnard Marcus team a five-star review. If we can help with anything else please give us a call.
โ
โ
โ
โ
โ
5/5
GoogleThanks to Jay he managed to find the perfect property for me and always went the extra mile. Glen was very helpful aswell as a first time buyer he gave me all the best advise in regards to my mortgage and even managed to beat my rate with my current bank. Also a big thanks to Matthew non of this would of been possible without him and his team. Matthew was always on top of things during the sales procedure and made sure thinks always ran smoothly.
Yasemin ยท 25 October 2018
โ
โ
โ
โ
โ
5/5
GoogleGlen Ragrag, a mortgage professional broker, answered all our questions in a professional and prompt manner and showed us various options that he felt would be best not only for our remortgage but also for our current financial situation. There was no pressure for a specific product or financial institution, he was focused 100% on providing our best solution. He even went a step further of providing us a tool to manage our finances. We couldn't be happier with the service we received, and will definitely be returning to Glen in the future. We will definitely recommend his services to our friends and colleagues as well.
Thank you so very much for all of your help, Glen, in showing us the best alternatives out there for us financially. My wife and I are so glad to have met you. You were organized & thorough & professional, as well as kind which made all of the difference in our interactions with you. We put our trust in you and you most definitely came through for us. Thank you for your patience. You stand above the rest, Glen Ragrag! Our hats off to you!
Marlo ยท 25 October 2017
โ
โ
โ
โ
โ
5/5
GoogleWe managed to buy our property through Barnard Marcus. We owe a lot to Glen's (mortgage adviser) expertise. Thanks to him we managed to get the transaction done within a much shorter time then expected. Not only he dealt with the mortgage but he also followed up the case, liaised with the vendor, solicitors and the local government. Also even after the buy he's been helping us with our inquiries. I have to highlight that there were a lot of difficulties along the way, but as previously mentioned he helped us out. We can definitely recommend his services. Glen is a top professional.
Karoly ยท 25 October 2017
โ
โ
โ
โ
โ
5/5
GoogleI am in the process of purchasing a property listed by Barnard Marcus Sydenham and Jay Karaman was extremely quick to respond to my enquiry. A viewing was arranged for the same day and a purchase price agreed the day after.
Jay and the team have responded immediately to any queries/contact and so far the process has been incredibly smooth.
Suzanne ยท 24 October 2022
โ
โ
โ
โ
โ
5/5
GoogleReally positive experience selling our house with Barnard Marcus. They had buyers interested before it was online so arranged for them to come and see the house and we achieved the asking price within 2 days. Toni was particularly helpful progressing the sale, making sure i was kept up to date - brilliant communication from her throughout the whole process.
Raffaele ยท 24 October 2022
โ
โ
โ
โ
โ
5/5
GoogleI acted on behalf of a Buyer and I had the pleasure of working with Toni Willoughby. At every stage of the transaction, Toni was friendly and helpful. Fantastic communication throughout and made every effort to progress the transaction as much as possible which led to a smooth, quick completion. Highly recommend.
Holly ยท 17 April 2023
โ
โ
โ
โ
โ
5/5
GoogleI've been happy with the process thus far with Barnard Marcus Sydenham! A really responsive team, Sophie has been great at communicating and super accommodating, especially in letting us have follow-up visits to the property and Toni has been great at keeping us up to speed with all the latest developments.
Sean ยท 17 April 2023
โ
โ
โ
โ
โ
5/5
GoogleFriendly staff with great knowledge of the local market. Sold my flat within 3 weeks in a difficult market after another local agent had been unable to. Thanks to Nathan, Toni, Sophie and the whole team for their help during the process!
Gareth ยท 24 October 2023
โ
โ
โ
โ
โ
5/5
GoogleWe got the asking price we wanted.
Thank you Jamie Nicol.
And Toni Willoughby, displaying great tenacity and boundless energy, despite the pedantic behaviour of the conveyancing solicitors,
got the sale over the finishing line.
She kept our spirits up throughout.
Thank you so much, Toni.
You're a diamond.
Bravo!
Linal ยท 13 January 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.