Trusted Agent profile · Letchworth, Hertfordshire
Verified
★★★★★
210 reviews across 3 platforms
7 Howard Park Corner, Letchworth, Hertfordshire, SG6 1PQ
Part of Country Properties, see every office.
Country Properties's office in Letchworth, Hertfordshire, at 7 Howard Park Corner, is rated 4.8 out of 5 across 210 reviews on three platforms, including 101 Google reviews rated 4.9.
We’ve been selling and letting property in Letchworth Garden City for over 30 years. Our local knowledge helps you to navigate the property market here to get you the best possible outcome. Our professional sales and lettings agents understand just how important your property is to you, and will work with you every step of the way. Contact us today to talk through your property needs.
Every review we hold for the Letchworth office, from every platform, shown as written. First names only.
5/5
GoogleProfessional and friendly service. They went over and beyond what you could have expected. Thanks to Ian, we were able to market and sell our house within days, securing the most robust chain and making our new purchase a reality. We used …
Thank your Dawn, we are so glad we were able to make your move work. We wish you the best of luck in your new home.
5/5
TrustpilotI had a fantastic experience with Sacha…
I had a fantastic experience with Sacha at Country Properties. She was incredibly friendly, approachable, and helpful throughout the entire process. Nothing was too much trouble, and she was always happy to answer questions and provide guidance whenever needed.
4/5
TrustpilotSasha is great
I recently bought a house which country properties represented. The main person worth calling out that made a difference to the sale was Sasha. Sasha was meticulous and driven and always working towards the common goal.
5/5
GoogleBrilliant service , nothing was too much trouble
Thank you Paul. We hope to see you again soon.
1/5
TrustpilotNo decorum/class But all I wanted was decent customer service!
Why is it that agents everywhere it seems Don’t have any class/decorum A simple call to say properties have gone would go along way Low level people that don’t know how to deal with the public This company have lied to me twice With no response Is this normal for housing agents? Some CHARACTER building is needed in theses types of roles The lack of respect has pushed me to write a review on every encounter I have with these types of agents Very very poor customer service Just like most of them No stars!Reply - of course to u don’t have my name Your all so busy nobody cares Still experiencing a clone mentality in this field Lack the of care
5/5
GoogleNot all Estate Agents are the same! I visited Country Properties today and the people in the office could not have been more helpful with my query. They seemed to know more about Letchworth and The Heritage and were a great help, absolutely brilliant service, thank you! WELL DONE.PositiveProfessionalism
Thank you Alan. Please contact us again if you need any further assistance. In the meantime I wish you the best of luck with your property search.
5/5
GoogleAbsolutely fantastic service from Country Properties, and specifically from Simon (and of course Paul)! Buying your first property in the midst of a pandemic can be a very stressful experience but Simon and his team were always there to make sure things happen for us (from chasing conveyors to offering reassurance). Needless to say I highly recommend them!
Hi Yannis, we got there in the end!! Thanks for you help, patience and kind words as well. We hope you’re all very happy in Letchworth and your new home.
5/5
TrustpilotFantastic service
Fantastic service. Selling the house is the easy part, it’s the sales progression which makes all the difference, this is what makes a good agent in our experience. We had a long period between sale and completion with a couple of solicitor changes along the way, Sasha in particular kept on top of progress all the way, good communication and updates, explaining the process all the time. I’ve learnt a lot about the conveyancing process over these last few months. The whole team are polite and professional and always return calls or emails, Ken is a real gentleman. Thank you team!
2/5
TrustpilotPoor service and telephone manner.
I contacted country properties to arrange a valuation on my property, however I was passed to a different branch, who then took a long time to get back to me. When I finally had a call from someone she jumped straight in with properties they had available without talking the time to properly hear our requirements. She then asked if we had any other valuations and who with, then starting to make negative comments on that estate agent (even though the other agent then went on to sell our house in 4 days). When we finally got round to our valuation she was utterly unimpressed that we had quite busy lifestyles and asked repeatedly that someone take some time off work so that she could properly discuss what they could offer after she had valued the house. I was very shocked with the poor telephone manner and the complete lack of flexibility around us. Not an agent that I feel would listen to us or work for us at all and we would not recommend them.
Good afternoon - I am sorry to hear this, can you please email me with details of the branch in question so I can look further into this for you please? ampthill@country-properties.co.uk
5/5
TrustpilotWhat should have been a fairly simple…
What should have been a fairly simple Exchange had its moments and stress, however discussing the issues with Country Properties, especially Sasha, calmed the situation and gave us the cushion and expert knowledge that was needed to make this a better move! The team have been excellent throughout and a big thank you for your help!
5/5
TrustpilotWe felt in safe hands that worked for us
We would recommend Country Property without reservation. The team were professional and friendly and kept us fully informed of status throughout the sales process. Sasha always kept us updated, which was important to us as we are not resident in UK, and worked hard to push the chain to completion. We are pleased we chose Country Properties and thank the team.
5/5
TrustpilotCountry Properties Hitchin Lettings Excellent
Country Properties Hitchin LettingsAll of the lettings team have been excellent in helping me secure the property I really wanted. Jo and Pam went way above and beyond what was required . They kept me up to date with everything and liaised with the owners to ensure the deal was done. Without their patience and understanding I would have been disappointed ! Thank you Ladies ...Thank you Country Properties
5/5
GoogleI sold my property through the Letchworth branch and couldn't have been more impressed with Simon and the team. After having a bad experience with another agent I found them to be kind, honest and helpful.. always going above and beyond!PositiveResponsiveness, Quality, Professionalism
Thank you Sarah for your review. We got there in the end! We all wish you best wishes and hope you enjoy your new home.
5/5
GoogleWhen selling my mothers house i could not of got two better gentlemen to assist me. Simon and Ian helped me every step of the way going above and beyond what they needed to do. I would 100% recommend Country Properties in Letchworth Garden City.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Kimberlie, your feedback is very much appreciated. We wish you the best of luck for the future.
1/5
TrustpilotBad experience .
Unfortunately this company cannot be trusted by Landlords . Having formulated a contract many years ago they recently tried to impose add additional costs which were not an acceptable change tour agreement . We subsequently decided to terminate our agreement because of this and incurred an introduction fee on our properties after many years of business . A bad experience .
5/5
GoogleWe bought our house through Country Properties. Ian was great - straight forward and helpful facilitating all the surveys, measuring up etc and made things as easy as they can be.
Thank you for your review Nick, much appreciated. Best wishes for the future.
5/5
TrustpilotI have had an amazing experience…
I have had an amazing experience selling my property with country properties. The Team were extremely helpful even with my purchase which was not technically there responsibility.Sasha was exceptional and definitely someone you need on your team if you are looming to move house.I can't recommend them enough
5/5
GoogleWe had a great experience buying our first home with Country Properties. Simon was always on the other end of the line when we needed him, and has been really helpful, friendly and reassuring throughout the process. I can heartily recommend them!PositiveResponsiveness, Quality, Professionalism, Value
Hi Emma, thanks for your kind words. We wish you all the best in your new home.
5/5
GoogleSimon and the team were always super quick to get back to us and clear up any questions we had. Thoroughly recommend their services.
Thank for the review James, much appreciated.
5/5
TrustpilotCountry Properties outstanding customer service
Although I was not buying or selling with Country Properties without Sasha’s help in the chain we would not have been able to progress with all the sales in the chain. She went above and beyond - outstanding customer service.
5/5
GooglePail Gibson is a true professional. He is courteous, affable and works hard for us with calmness and skill. He is happy to go the extra mile. He is a pleasure to work with.
Thanks for your kind words Paul. We hope to work with you again soon.
5/5
GoogleThank you to Country Properties and especially to Paul Gibson for his help in finding us a tenant. Paul was efficient and patient with our questions and any queries we had were invariably dealt with quickly and professionally. We highly recommend this well established, friendly, family run company.
Thank you Una. Kind regards from all at Country Properties, Letchworth Garden City.
5/5
TrustpilotAll of the staff have been exceptional…
All of the staff have been exceptional from the initial valuation with Ken who was extremely efficient and believed in our property and achieving a great price for us. Sasha and Billie were also excellent in the office and always willing to help and kept us constantly updated with our progress. Wouldn’t hesitate to recommend them.
5/5
TrustpilotIf I could give more stars I would
If I could give more stars I would. Thoroughly deserve more. A long drawn out house purchase due to solicitors etc but Sasha has been exceptional. She not only was very prompt with replies and helping but also her professionalism was outstanding. Cannot recommend enough keep up the great work Country Properties
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