Connells Letchworth reviews

★★★★★ 1/5

Google

Incredibly unprofessional left our home unlocked after a viewing. Communication and contact was appalling. The estate agent we were buying through kept us in the loop regarding the sale of our property and did all the chasing. If it hadn't been for them we would have been completely in the dark! Didn't even contact us once we had exchanged or completed. Avoid using them!

Laura · 15 June 2019

★★★★★ 5/5

Google

Thank you Mike in the Letchworth Connells office who helped to secure our first mortgage and helped me to find our perfect home. I recommend Mike who is very knowledgeable, patient and professional. Thank you again and I will be seeing you the next time when we re-mortgage.

Harvey · 15 June 2019

★★★★★ 5/5

Google

I just wanted to say a very big thank you to Archie who showed my parents around 3 properties today. They asked me to convey what a lovely professional young man he was. Well done ArchiePositiveResponsiveness, Professionalism

Paula · 25 October 2021

★★★★★ 1/5

Google

Buyers beware!! After you put an offer in with Connells Letchworth, they'll tell you you need to go through an "affordability check" even if you already have an AIP in place, really this is just a ploy for them to try and sell you a mortgage, we spent almost two hours on the phone with Michael Cole, 20 minutes of this was the affordability check, and despite telling him we already had a mortgage broker in place, he insisted on running through their options. He 'assumed the sale' towards the end of the call, and tried to push us towards a specific mortgage deal, when we told him we had the same deal through our own broker he stated: "If you're not using our mortgage services there is a chance the vendor won't accept your offer, and they may go with someone else, even if their offer is less, because they may want everything done in house, if you don't use us you may risk losing the property" Implying / insinuating that we could lose the house if we didn't use their service, and pay their £500 mortgage services fee, is a load of codswallop, don't feel pressured by them, don't fall for it. Shop around, find the best deal.

Andoni · 14 June 2022

★★★★★ 5/5

Google

We have recently sold our house with Connells in Letchworth and it couldn't have been easier. From the first call with Craig (who sold us the house a few years before), to Jodie coming out to value the house and putting the initial steps into motion and last but definitely not least Imogen who took on all of the file for the final steps. Everything for us was seamless and all staff were fantastic and really looked after us. My wife had several panics throughout the selling process and Imogen did incredibly to explain the processes and took so much away from us so we didn't need to worry and we are now in our new house. If only we could say the same of the agents we purchased from.... We would never hesitate to recommend the Letchworth branch of Connells, thank you all so much!

David · 14 June 2022

★★★★★ 5/5

Google

I’m really pleased with Connells and team in Letchworth. This is my third time selling a property and by far the least stressful. Firstly, lovely Jodie came out to visit me and speak to me about the value of my property and came up with a plan to sell it. I had five estate agents for valuations and I knew from meeting Jodie that she was who I was going to use (she was first through the door)! Secondly had my photos taken which were fantastic and sold the house in the first week of being online! Lastly I had help from Imogen and Craig with the solicitors and progressing the sale. It was fast and efficient and strangely not stressful at all. Thank you!

Tracy · 14 June 2022

★★★★★ 5/5

Google

Really great service from Craig who was knowledgeable and enthusiastic about selling the property. Also excellent work from Arron who must have taken a hundred calls from me by now! I do recommend.

Pippa · 17 September 2023

★★★★★ 5/5

Google

Spoke to Jodie regarding my property. Very helpful and professional. Quick to respond to my email. Will be recommending Jodie to friends and family. Very impressed.PositiveResponsiveness, Professionalism

Eleanor · 25 October 2022

★★★★★ 4/5

Google

Jodie from Connells, Letchworth has been very friendly and prompt. We have decided to market our property with Connells. Hoping it will all work out well. Imogen has also been pleasant. .PositiveResponsiveness, Quality, Professionalism, Value

Sunitha · 14 June 2021

★★★★★ 5/5

Google

We had great experience buying house from Connells. Special thanks to Imogen and Craig for coordinating the whole process so well. The replies to our queries were instant everytime. Thank you Connells for helping us find beautiful home :-)

Gopalakrishna · 14 June 2020

★★★★★ 5/5

Google

Imogen and the team have been fantastic throughout our house buying adventure. Always at the end of the phone, ready to deal with any issue at all. Can not thank them enough for the work they put in. Would highly recommend.

Alan · 15 June 2019

★★★★★ 5/5

Google

We have recently purchased a property with Connells in Letchworth. I can not recommend Imogen Williams, the senior negotiator enough. She chased solicitors for us constantly, answered every phone call and email promptly and helped us every step of the way!

Alice · 15 June 2019

★★★★★ 5/5

Google

Craig and the team at Connells are helpful knowledgable and great at their jobs! Recommend!

Alfie · 14 June 2023

★★★★★ 5/5

Google

Imogen, Jodie, Craig and the team at Connells were great in the service they provided with both the sale of our house and the purchase of our new home. Professional and friendly, we'd highly recommend them to anyone.

Chris · 15 June 2019

★★★★★ 5/5

Google

We would like to say Graig p,was most helpful,answered all our questions,would like to recommend for help &understanding in the future. Regards Harry & Linda.

Harry · 17 October 2023

★★★★★ 5/5

Google

We had a very professional service from Craig and his team at the Letchworth branch of Connells. Based on this experience we would not hesitate to use them again.

Georgina · 14 June 2021

★★★★★ 5/5

Google

Thank you to Connells for such a smooth and stress free sale of our previous home in Letchworth. From our first meeting with Jodie we were convinced that the team in the Letchworth office would work together as a team with us for the successful sale of our house. We cannot thank the team enough for all their dedication and efforts to ensure that we had viewings even after an unfortunate late buyer pull out just two weeks before exchange. the team got on the phone and had viewings lined up straight away which soon led to a hassle free house sale. The team were excellent in keeping us up to date with market trends and always provided feedback post viewings. We highly recommend Connells. Mr and Mrs G.

Eleanor · 14 June 2020

★★★★★ 5/5

Google

Fantastic service from Imogen and the team. Kept in regular contact with us throughout the sale. Warm and friendly service.

Jez · 14 June 2022

★★★★★ 5/5

Google

Brilliant and affective. Everyone I dealt with at Connels at the letchworth branch were great. Will be using again in the future

Zak · 17 September 2023

★★★★★ 5/5

Google

All the staff at Connells Letchworth were fantastic in assisting with our recent home purchase. Special thanks to Imogen, Craig and Michael who were all exceptionally friendly, professional and helpful.

Owen · 14 June 2020

★★★★★ 5/5

Google

Just recently exchanged contracts on a property as a First Time Buyer through Connells in Letchworth - Having had no experience of where to even start with purchasing a property, everyone at Connells has been super helpful! I decided to use Connells Mortgage Services through Ellie in the Letchworth office who made it super easy for me and managed to get me an excellent rate, far better than any other mortgage adviser I spoke to! Imogen at the office then dealt with the purchase for me - super friendly and always willing to help, I don’t think I could’ve got through the conveyancing process with my sanity intact if it wasn’t for Imogen being so helpful and understanding. Handled everything very professionally, everyone I spoke with at Connells including those mentioned are a credit to the brand!

Rory · 15 June 2019

★★★★★ 4/5

Google

Connells sold our property in Letchworth very quickly and we got the amount we wanted. Their marketing campaign was very good and the valuation clearly very accurate. Once the sale had gone through the girls in the office took over and went above and beyond with chasing all relevant parties and communicating between us and our buyers. Without them our completion would not have happened and they did a far better job than our solicitors so I would like to say a huge thank you to both Sophies & Imogen for all their hard work.

Carla · 15 June 2018

★★★★★ 1/5

Google

I would have given negative stars if it would had allowed me. Recently sold my property in Letchworth through Wilson Peacock, but part of my chain was "managed" by Connells. What i can say is try to avoid them. They are a bunch of useless individuals from the branch manager Glenn all the way to down to Naidine (or whatever her name was). They didn't even bother chasing the solicitors on the sale and everyone in the chain have been chasing Paul from Wilson Peacock to get updates, even though they had sold through Connells. Their lack of responsivenss and committment had lost everyone in the chain at least 1 month. Will NEVER use them and stay AWAY from them !!!!!!!!!!!!!!!!

Batjargal · 15 June 2016

★★★★★ 1/5

Google

Had to use this estate agent as they were selling the house we were buying. What a terrible company. Every time I called to speak to someone they were either busy on the phone or out and would never get back to you when they said they would. Almost lost out on the house due to their incompetence. Avoid connells if you are selling a house and then it will save us all from having to use them.

Matthew · 15 June 2017