Every review we hold for the Letchworth Garden City office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleLeysbrook Estate Agents
deserves more than five stars and I highly recommend them. They are exceptional considerable and highly professional in dealing with their clients and always attentive to their needs.I felt like Agent Donna was part of our family on the second day .More stars to all the staff, they're all one of a kind. Keep the good work up.
Dragomir · 6 June 2024
Agent replied · 26 August 2024
Thanks for your kind words - it was an absolute pleasure working with you and your family and we hope you will all be very happy in your new home for many years.
★★★★★ 5/5
GoogleThank you to the Leysbrook team for your incredible support throughout the process!!. You made the whole experience less stressful for us, with encouragement and knowledge guiding us through. Always with a sense of calm and with a smile on your face!!!. An example of what you would hope to find in your Estate Agent, a true partner!!!. Thank you
P.s: Your WhatsApp message system is brilliant!!!
MARIA · 22 January 2024
Agent replied · 20 June 2024
Hello Maria, thank you for those kind words - we really do appreciate it! It was great partnering with you guys and we really loved helping you - thank you for trusting us.
Wishing you all the very best for the future in your new home!
★★★★★ 5/5
GoogleLeysbrook offered a fantastic service. They made the process easier and was upfront on how we are to offer on the property. Nikki was great throughout the buying process, keeping us up to date on every step. …
Aduragbemi · 16 April 2025
Agent replied · 16 April 2026
Thank you for your kind review, we were delighted to help you with your property journey. We wish you all the best in your new home.
★★★★★ 5/5
GoogleI had an excellent experience with Leysbrook. Incredibly polite and professional. I will be using them as much as possible going forwards. Special thanks to Andrew and Donna you're both amazing thank you! …
Thomas · 16 April 2025
Agent replied · 20 June 2024
So appreciate your kind words Tom - and delighted we could help with your sale. Now focussing on your purchase of your new home!
★★★★★ 5/5
GoogleI recently sold my property with Leysbrook and I cannot recommend them enough! Not only were the team proactive and helpful, but I was kept up to date at all times from the initial valuation through to completion - with all of the moving parts involved in a house sale this was incredibly reassuring. I ended up with three offers, a great outcome and as stress-free an experience as could be expected. The easiest five stars I will ever give!
Helen · 16 March 2026
★★★★★ 5/5
GoogleWhen I first spoke to Simon regarding the sale of my property I was totally reassured by his advice and assistance in starting the process. Throughout the sale he was also there to guide me through. I was then connected to the rest of team and especially Donna who liaised and coordinated with all the parties involved throughout the sale process. I truly felt in safe and professional hands by the team at Leysbrook and would wholeheartedly recommend them for the sale and purchase of property.
David · 21 June 2022
Agent replied · 20 June 2024
Thank you so much for the review - it means so much. It was a pleasure working with you to get the required outcome.
★★★★★ 5/5
GoogleAmazing team, wouldn’t hesitate to recommend. They sold our property within five days. We then had a legally complicated sale and purchase and they managed the entire process expertly. Whenever things felt stressful Andrew was always on hand to explain the process, reassure us and take action when needed. Unfortunately we appointed a horrendous conveyancer (nothing to do with Leysbrook at all) and that caused a lot of delays but Andrew and Donna stepped in on a number of occasions, making phone calls and generally doing whatever was necessary to get us back on track. Excellent communication throughout and everyone at Leysbrook was really friendly to deal with.
Ellie · 21 June 2022
Agent replied · 20 June 2024
Really grateful for those kind words Ellie and for the opportunity to help you Colin and your family make the move to the next chapter of your lives, it was a real pleasure! 😊 …
★★★★★ 5/5
GoogleLeysbrook were the vendors' agent for our first house we bought in March 2022.
We found their level of service, communication and professionalism to be brilliant throughout. This is especially appreciated as we were not their client directly.
We viewed a lot of properties with other agents, and Andrew and Donna were noticeably transparent and knowledgeable during the marketing process. Once we went exclusive, they both really pushed the transaction forward when other agents didn't and communicated with us throughout.
Would highly recommend if you're selling the North Herts area. Thanks again both!
Chris · 21 June 2022
Agent replied · 20 June 2024
Thank you so much for your kind words - really does mean the world to us. It was a pleasure working with you guys on the purchase of your first home together and we hope you have now settled in.
★★★★★ 5/5
GoogleLeysbrook were my guide and inspiration in having the confidence to sell my family home after 67 years.
My initial contact was with Andrew who not only explained how Leysbrook works as a company, but also, and without rushing, how they could get the best result for my interests. It seems unfair to name individuals as I'm certain that the entire team helped throughout the process, but Nikki, Andrea, and Andrew guided me in what I needed to do with regards to form filling, viewings, advice etc etc.
The result being that I had viewings within a week of the property going on sale, (all dealt with by the team), and offers within the first fortnight, resulting in a sale price higher than the starting offer!
I happily recommend that if you are looking to sell, then use Leysbrook, you won't find a better company!!!
Paul · 25 April 2025
Agent replied · 13 June 2025
Thank you for your kind words Paul, it was a pleasure working with you.
★★★★★ 5/5
GoogleI purchased through Leysbrook and they kept me informed along each step of the process. Nikki was very proactive with communication and responded to queries v.quickly. I wouldn’t hesitate to recommend Leysbrook.
Alexei · 19 March 2025
Agent replied · 16 April 2026
Thank you Alexei
★★★★★ 5/5
GoogleAndrew and his team provided a really good all-round service in connection with our sale. It took a little longer for us to exchange and complete but that was not down to Leysbrook. They were approachable and we could always contact them. The WhatsApp group service they use is very helpful. We were happy with their service. Thank you again!
Caroline · 24 September 2023
Agent replied · 20 June 2024
It was a pleasure helping you guys move onto the new adventure - the sale was pretty smooth but probably took a bit longer than you expected but we got there - the new buyers are super chuffed to be in and hopefully you can now enjoy the next stage of your lives.
★★★★★ 1/5
GoogleHonestly please steer clear. Save your money and time and just avoid at all costs. Lesson well and truly learnt that a majority of letting agents are money grabbers. Good luck getting your deposit back. To only get 23% of my deposit back is simply not acceptable. Being charged fees that have been illegal since 2019.
Alex · 15 October 2025
Agent replied · 12 November 2025
We’re sorry to hear that you feel this way. We always aim to be transparent and fair in how we manage tenancies. In your case, you requested to leave your fixed term tenancy four months early. As agreed with the landlord, you were released from your contract on the condition that you covered the landlord’s reasonable costs, in line with the terms of your signed tenancy agreement. This was also explained to you verbally at the time.
These charges are not prohibited fees; they relate to the landlord’s actual costs in agreeing to an early surrender of the tenancy and are fully compliant with current legislation. The deductions from your deposit were made accordingly and submitted to the deposit protection scheme, where you also have the option to raise a dispute for an independent review.
We do regret that you feel disappointed, but the charges applied were fair and clearly outlined in your tenancy agreement.
★★★★★ 5/5
GoogleWe had a wonderful experience with Donna and the team at Leysbrooks. We found the experience seamless. We never felt that there was ever a question that was too much to ask about the process and they were very proactive with ensuring everything kept moving on time. Wonderful and professional experts who go the extra mile for both buyer and seller.
Elizabeth · 21 June 2023
Agent replied · 20 June 2024
Thank you so much for your kind words. We are delighted that we were able to make the experience a pleasurable one for you as we know how stressful buying a house can be! We all hope you will be very happy in your new home.
★★★★★ 5/5
GoogleAbsolutely amazing team. I have to give special thanks to Donna who went above and beyond to sell my home. There were obstacles galore - but she overcame all of them and we completed. I would recommend Leysbrook to anyone thinking of buying or selling a property - super helpful and keep you fully informed at all times. Thanks again!
LadySammyT · 21 June 2023
Agent replied · 20 June 2024
Hi Sam, thanks so much for those kind words - it really does mean the world to us! It was an absolute pleasure getting you your great outcome.
★★★★★ 5/5
GoogleI'm a first home buyer and found Andrew from Leysbrook excellent to deal with throughout. Although I ended up finding a place I loved that was advertised elsewhere, Andrew was professional, helpful, kept me informed of properties that might meet my needs, and went above and beyond to find information that was necessary to make an informed decision. Highly recommended. Thanks for your help Andrew, much appreciated!
Gen · 2 November 2024
★★★★★ 5/5
GoogleAndrew was acting on behalf of the sellers of the house we were buying, however the service he gave us was as if we were his clients! He was always available for any questions we had and managed the process fantastically. Without his hard work, dedication, patience and professionalism we feel we would never have got to completion as quickly as we did. He was able to manage the expectations of everyone in the chain extremely well, and particularly in the final couple of weeks in the process, was proactive in his communication with the other agents and solicitors. We only wish all Estate Agents were like this - he put some of the larger chains to shame!!
Nicky · 21 June 2020
Agent replied · 20 June 2024
Thank you for your kind words Nicky. It was a real pleasure helping you guys move to the next chapter. Enjoy Christmas in your new home and best wishes for the future from everyone at Leysbrook.
★★★★★ 5/5
GoogleCouldn’t fault the team. Excellent throughout. Simon gave us great advice on things like staging and strategy, which resulted in a quick offer and sale at a fair price. Also, particular thanks to Donna for the way she handled the conveyancers and kept things moving. The WhatsApp group was really handy for that too! Wouldn’t hesitate to recommend.
Wayne · 21 June 2023
Agent replied · 20 June 2024
It was a pleasure working with you both and delighted we were able to help you guys move onto the next stage of your life. Happy 2023 in your new home.
★★★★★ 5/5
GoogleMy partner and I had a great experience with Leysbrook. Especially with moving into our first property, the team (particularly Simon and Andrea) were incredibly helpful and made the process so smooth. They answered all our queries promptly and helped us out every step of the way. Can't recommend them enough :)
Alanah · 24 September 2023
Agent replied · 20 June 2024
Thank you for sharing your move in experience - we hope you guys will be very happy in your first new home together.
★★★★★ 5/5
GoogleSimon and his team worked tirelessly to get the sale of my Uncle's property over the line and achieving the best price. Would definitely recommend and when the time comes won't hesitate to use for sale of my property
Kim · 18 June 2024
Agent replied · 26 August 2024
Appreciate your feedback and so pleased we finally got there on the sale of your uncle's property. The new owners have big plans and were so excited when we handed over the keys - I am sure they will spend many happy years there as your uncle did.
★★★★★ 5/5
GoogleFantastic estate agents! Whilst looking for our new home we met quite a few estate agents who didn’t seem to care and had no time for us. Andrew and his team were amazing and available to talk to any time of the day.
We moved into our new house yesterday and couldn’t be happier with the service Leysbrook Estate Agents gave us.
Thanks so much for everything Andrew and thank you for the house warming presents!
Aimee · 21 June 2020
Agent replied · 20 June 2024
Aimee it was an absolute pleasure helping you and Richard find your new home and getting you moved in before Christmas. We wish you all the best for the future.
★★★★★ 5/5
FacebookI instructed Leysbrook to sell my house and I was impressed with the professionalism, enthusiasm and commitment of the whole Leysbrook Team. Donna was particularly helpful; whenever I had a query, she swiftly provided an answer and made sure that I continued to be happy with progress.
Unfortunately, we lost our first buyer when I was out of the country. Simon and his team buckled down and found another buyer before I returned and the process was quickly back on track.
Thank you Leysbrook for making the process relatively pain free!
Jim · 18 December 2023
★★★★★ 5/5
GoogleLeybrook was one of the agents I contacted when selling my house - they were extremely helpful and supportive through the process and I would highly recommend. Despite registering with another agent I had continued offers of support if I needed any advice.
Amanda · 22 March 2024
Agent replied · 20 June 2024
Thank you for taking the time to express those kind thoughts Amanda. It was a pleasure meeting you and helping in anyway we could.
★★★★★ 5/5
GoogleLeysbrook were efficient and supportive from start to completion of our house sale. Easy communication through Whattsapp kept us updated through out. Thank you to the whole team. We would recommend them.
Jo&Daly · 29 July 2024
Agent replied · 24 October 2024
Thank you for your feedback - we do hope you have now settled into your new home, glad we were able to assist with your move and wish you lots of happiness in the future.
★★★★★ 5/5
GoogleWe just completed on a purchase through Leysbrook. We had quite a long process however the team at Leysbrook were excellent. Donna especially went above and beyond. She even worked on getting us moving on her days off. I don't know where we would be right now without her. They were very helpful and supportive. They even set up a WhatsApp chat to help with the process and if we had any questions which was very helpful. They are an amazing estate agent and both myself and my partner would recommend using them. If we were ever mad enough to ever move again we would use Leysbrook! Thank you again for all your hard work, even throughout the stressful time!
Marie · 27 July 2024
Agent replied · 26 August 2024
Really appreciate your kind words and so glad you finally got into your new home. I am still shocked it finally happened as there were so many stages throughout the process when I was really worried, but we got there in the end - I was just gutted I wasn't around to hand you the keys when you completed. We all hope you will be very happy in your new home for many years to come!
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