Every review we hold for the Letchworth Garden City office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI am extremely impressed by the bespoke customer service experience I had with Charter Whyman. Initially I met with Salim a very professional and friendly gentleman.
Their professionalism shone through from the time we saw the house we wanted to rent and through moving into the house. I find them to be very prompt in dealing with concerns raised. Every problem we had with the house was taken care of very quickly. I want to thank Trupti (Trupz) and Ines for the great work they do and continue to do, nothing is too much for them. You’ve both been amazing!
I strongly recommend Charter Whyman as a trusted Property Lettings and management
Agents
Eric · 5 July 2021
★★★★★ 5/5
GoogleHave used CW on my last 2 property purchases and have nothing but good things to say about their service. They look after you from start to finish, always keeping you informed of developments. Both Danny and Magdalena were first class
Paul · 5 July 2022
Agent replied · 5 July 2023
Thank you Paul, a pleasure to have helped you secure your dream family home!
★★★★★ 5/5
GoogleFive star experience dealing with the property management team at Charter Whyman. Trupti, in particular, has been absolutely wonderful to deal with, having gone above and beyond to help us out with each issue we have come across, and in a timely manner. Thank you Trupti!PositiveResponsiveness
Olivia · 28 August 2021
Agent replied · 5 July 2023
Dear Olivia, thats lovely to read, thank you.
★★★★★ 5/5
GoogleWe are so happy with the response time, politeness, kindness and professionalism Trupti has shown us!
We have been renting since December and each query we have she has been quick to respond to us and try to get issues dealt with. Thank you Trupti xx
Vicky · 5 July 2021
Agent replied · 5 July 2023
Dear Vicky, a big thank you for your nice words. We do all we can to help people move in these trying times.
★★★★★ 5/5
GoogleWOW! What an absolute pleasure the team at Charter Whyman have been throughout my house purchase. Danny was incredible, thank you so much!
Tom · 24 November 2023
Agent replied · 31 December 2023
A pleasure to help you secure the property Tom, all the best in your new home! - Danny :)
★★★★★ 5/5
GoogleAlways responsive and friendly. Professional and available for any issues. Alex Hubbard has been taking care of us since day 1 and I can confirm he's a professional and very friendly agent. Everything smooth and no complaints at all so far.PositiveResponsiveness, Quality, Professionalism, Value
Alberto · 28 August 2021
Agent replied · 5 July 2023
Thanks Alberto, thats great to hear.
★★★★★ 5/5
GoogleJonathan, Magdalena and Danny were all helpful, proactive and professional right from the valuation at the start, right through to completion. Thank you so much to all of you. Would highly recommend Charter Whyman. David and Jenny.
Jennifer · 5 July 2022
Agent replied · 5 July 2023
Thanks so much for the opportunity to help you David & Jenny, all the very best from the sales team
★★★★★ 5/5
GoogleFantastic service from Charter Whyman! I'd give more than 5 stars if I could, best estate agents by far. They were very attentive and considerate from start to finish, always keeping me updated and chasing various people alongside me. …
Katie · 24 March 2025
Agent replied · 24 March 2026
It was a pleasure to help you with your move Katie! All the best from Danny and the CW team :D
★★★★★ 5/5
GoogleSo helpful and informative. They really are good and I've dealt with a lot of estate agents in my many years and these are the best I've ever used.
Julia · 24 July 2025
Agent replied · 24 March 2026
Thank you for the kind words Julia its been lovely to help you!
★★★★★ 5/5
GoogleReally happy with the service from the rental team. Always ready to help and offer advice. Friendly and very approachable. Would highly recommend. Thankyou all!
Janice · 24 August 2025
Agent replied · 24 March 2026
Thanks for the nice words Janice, it means a lot to us all here.
★★★★★ 5/5
GoogleThis agency have been nothing but exceptional, 100x better experience I have ever encountered when compared to other agency that I have rented properties through before. Trupti and the team at Charter Whyman have been very helpful from the very day we moved in. They are very prompt and professional, and they do make you feel like a valued customer. I would have given more stars if I could.PositiveResponsiveness, Quality, Professionalism, Value
Elvis · 28 August 2021
★★★★★ 5/5
GoogleReally impressed with the service I receive at Charter Whyman. I’ve had a few problems with the plumbing at my property and it was sorted efficiently and professionally. I would highly recommend this agency, thank you Salim for giving me peace of mind in renting my property.
Nicola · 6 July 2019
Agent replied · 5 July 2023
Nicola, many thanks for your positive comments.
★★★★★ 5/5
GoogleMagdalena Lora from the team has been an absolute pleasure to work with. Great and super responsive communicator. Really helped us navigate the process and complete our purchase. Thank you again for all the help! Recommend!PositiveResponsiveness, Value
Thierry · 10 January 2022
Agent replied · 5 July 2023
Dear Thierry, thanks so much for sharing this, we all here wish you the best.
★★★★★ 5/5
GoogleWe moved from Hackney to Letchworth and received an excellent service from Charter Whyman as first time buyers. Magdalena was an absolute dream to work with communicating with the seller and chivvying along solicitors. We are loving our new home!
Sam · 5 July 2021
Agent replied · 5 July 2023
Sam, thats great to hear and we wish you all the best. Thanks for the nice review.
★★★★★ 5/5
GoogleCharter Whyman managed our most recent sale and purchase. We found them to be an effective, determined local business worth recommendation.
In our experience they go out of their way to make viewings easy, block-booking viewings where possible but flexing where necessary to set up weekend viewings as well.
We consider CW's sales progressor Magdalena to be exceptional. She has showed pragmatism and determination to keep the sales process moving where there were delays elsewhere in the chain, speaking directly with buyers and lawyers to keep everyone marching to time. Our sale and purchase would probably have fallen through without her supervision.
We are about to let out our new house and based on the last experience it's absolutely our intention to use them again to manage the rental.PositiveResponsiveness, Quality, Professionalism, Value
Ben · 28 August 2022
Agent replied · 5 July 2023
Thank you for your kind words Ben. We look forward to managing your new rental property for you and to continue working with you!
★★★★★ 5/5
GoogleDelighted that we chose Charter Whyman to market our home.
Very professional in the sale of our property, with all the team extremely helpful, friendly and always available with feedback and updates. Special thanks to …
Anthony · 24 March 2025
Agent replied · 24 October 2024
Thank you Anthony for the review and best of luck with the new home.
★★★★★ 5/5
GoogleExchanged contracts yesterday. Big thanks to Trupti for her prompt, courteous and professional response to all our enqs. Even out of working hours which I have to say is commendablePositiveResponsiveness, Professionalism
Mark · 28 August 2022
Agent replied · 5 July 2023
Thank you Mark, we will do all we can to help people move. CW
★★★★★ 5/5
GoogleI have just moved and Charter Whyman were excellent throughout from the initial viewing with Danny through to the great sales progressing from Magdalena. It was a bit of a protracted process due to the chain and I was kept informed throughout. Brilliant initial video which accompanied the viewing and which I viewed endlessly - a proper walk through the property with the agent and showing all aspects, so much better than the hopeless ones of other agents that just put the photos to music! Thoroughly recommend Charter Whyman.
Karen · 5 July 2022
Agent replied · 5 July 2023
Thank you Karen! We are very pleased to hear of your positive experience buying your fantastic new home through us.
★★★★★ 5/5
GoogleMoving to Letchworth from London was quite a turbulent affair, particularly when our chain fell through (selling side). Andrew and Charter Whyman were a calming voice during this time, kept everything on schedule and did a fantastic, professional job. Would thoroughly recommend.
Jack · 5 July 2020
Agent replied · 5 July 2023
Jack, thank you for your positive comments. We were all so pleased that we could help you with your move.
★★★★★ 5/5
GoogleWe rent through Charter Whyman, and have always found them to be extremely professional, friendly and quick to respond to any problems. Trupti is our main contact. She is always cheerful and friendly, and very proactive.PositiveResponsiveness, Professionalism
Yvonne · 28 August 2021
Agent replied · 5 July 2023
Thank you Yvonne for the nice words.
★★★★★ 5/5
GoogleThe whole procees from start to finish has been professional, incredibly efficient and completely stress free. We were very impressed and would most definitely use Charter Whyman again in the future. Many thanks to Salim and Trupti.
Tim · 5 July 2021
Agent replied · 5 July 2023
Thanks Tim, thats great to read.
★★★★★ 5/5
GoogleAndrew and the whole CW’s team have been great throughout our lengthy process of buying a house. They were always proactive, helpful and friendly. Appreciated all the interactions and support throughout this process.
Tudor · 24 March 2025
Agent replied · 24 October 2024
Many thanks for the review and I am looking forward to catching up soon.
★★★★★ 5/5
GoogleGreat service from Jonathan and Simon.
Really pleased with every aspect of the sale of our property.
I especially liked being contacted regularly with updates.
Peter · 24 June 2025
Agent replied · 24 March 2026
Thanks for the nice note Peter - wishing you all the best from all of here at CW.
★★★★★ 5/5
GoogleThe service provided to me was all of the following, friendly, helpful, professional, proficient, efficient and well ordered. I would definitely use the service again and also recommend.
Gordon · 26 April 2025
Agent replied · 29 May 2025
It was a pleasure to help you Gordon - all the best from Danny, Simon, Andrew and JC
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