Trusted Agent profile · Lenzie
★★★★★
139 reviews across 3 platforms
96 Kirkintilloch Road, Lenzie, G66 4LQ
Pacitti Jones's office in Lenzie, at 96 Kirkintilloch Road, is rated 4.4 out of 5 across 139 reviews on three platforms, including 16 Google reviews rated 4.6.
Every review we hold for the Lenzie office, from every platform, shown as written. First names only.
5/5
FacebookDavid & Becky in the Stirling office are amazing. They made the whole process of selling my property so easy. Excellent service. I can highly recommend them to anyone looking to sell. Thank you both.
Thanks for sharing. How is the weather over there? I must confess you share a lot of interesting pages, and I love it, I tried to send you a friend request, but it's not going through from here, do you mind trying from your side. Thank you
5/5
FacebookThis is the second time Dougal Robson has helped us with a mortgage for a new property. As soon as we knew we needed a mortgage again, we went straight to him. The level of support and advice provided is fantastic and he is always willing to take time to clearly explain the pros and cons of each option. I would highly recomend him to anyone.
1/5
TrustpilotDo not use these solicitors
Recently purchased a home and used Pacitti Jones as our solicitor as the reviews were good. An already-stressful process was made even more stressful because of this company. The solicitors were completely unresponsive and unhelpful. We had to ask several times for each item (often having a guess at what was needed through our own research- fine; you should do your own research too!). On top of that, nothing was explained at all and no outline of the process was given, we weren't told when important items were needed from us and they couldn't offer a basic understanding of how the system worked (we are first time buyers and new to Scotland). Nearly lost the flat the day before closing due to their unresponsiveness to the sellers, and had to continue chasing them for months afterwards as the deed hadn't been transferred over into our names after the closing date.
5/5
FacebookDougal is very nice and reliable! He helped me a lot and provided me very good suggestions on the mortgage. I would highly recommend his services.
5/5
TrustpilotWe have finally found the best letting…
We have finally found the best letting agent!Pacitti Jones are the best letting agents we have ever had by a very long way!.We live overseas, so it is vitally important that we have a good working relationship with them. Everyone in the letting team are efficient, experienced and professional, our thanks especially to Rosslyn, Nicola and Rebecca who are all fantastic and go that extra mile. Having had several different letting agencies in the past, we have finally found a letting agency that has the personal and professional touch that we have been looking for. We have absolutely no hesitation in recommending Pacitti Jones.
2/5
TrustpilotUsed this company to attempt to buy a…
Used this company to attempt to buy a property and while it eventually went to closing date and I missed out. For approx 10 days prior to this (after me putting an offer in) I was held on with very little information given and what was given was inconsistent and poor at times. I felt I had to phone for updates and felt this a nucinece more than anything. It felt that no consideration was given the fact that home buy is a very stressful experience at times and very important to people attempting to make a house a home. I went on to sell my own home (through someone else) and would have been horrified if my buyer had been treated the way I was with this company.
1/5
TrustpilotNever again
Having used Pacitti Jones to buy & sell a property recently I wanted to share my experience. Basically it wasn't great & I wouldn't use them again. This was my first ever selling experience & they were hopeless. I wasn't advised of my first note of interest, I also asked for a viewing to be cancelled & they didn't do it and the person arrived at my door which was embarrassing. I complained about the terrible service & was told the manager would receive my complaint. I heard nothing from the manager so it wasn't taken seriously. I was told all the way through the process once my property sold, I'd have enough time to find a property & the new buyer would wait until a suitable property & date of entry was confirmed but within days of my property selling, I was pressurised continuously about entry dates & told I'd lose the buyer if I didn't give them a date. I felt particularly angry given the previous reassurances not to worry about that but they obviously just wanted the commission asap then once I moved out and in to a new home which I panic bought, I reported several issues within the 7 days deadline you have but was told by my Pacitti Jones lawyer it wouldn't be covered as wouldn't be near to £400 per item required to qualify. Since this time, I've had work carried out and each time the costs were mainly around the £400/£500 mark so I should've been covered but I feel the lawyer couldn't be bothered to give me the guidance I needed and again wanted to make a quick buck and move on to the next gullible person. I just feel Pacitti Jones were unprofessional and despite all the reassurances that they'd help me through the process, I found them to be untrustworthy, unhelpful, unsympathetic & uninterested once they got their money. The whole experience was horrendous and I would never use them again and have a real distrust now of Estate Agencies given this ordeal. I wanted to warn others as the multiple mistakes they made could have been avoided. The lack of customer care & attention to detail is just unacceptable and a total shambles.
5/5
FacebookI would massively recommend this estate agent, from buying and selling many properties, I've had a lot of dealings with different estate agents across the country and this organisation is the most professional. David Mooney there was incredibly professional from the moment he stepped through the front door to the sale of the property. He's friendly, helpful and more than anything very good at what he does. The rest of the team there are amazing too. Managed to sell a property well over what any other estate agent could of done in the area. So a very happy client indeed. Will be returning.RegardsJordan
5/5
TrustpilotPacitti Jones - Burnside
I recently had the pleasure of working with Pacitti Jones Burnside estate agent branch for both selling and buying properties, and their service was absolutely brilliant. The entire team was professional, efficient, and supportive throughout the entire process.
1/5
TrustpilotDisappointed with Pacitti Jones, Treated Unfairly After Moving Out
Very Disappointed with Pacitti Jones, Unfair Deposit Deductions and Poor Communication
5/5
FacebookI had a wonderful experience with Dougal. He was helpful and patient and knowledgeable. During all the ups and downs and changes of COVID he gave valuable information and helpful suggestions which lowered the stress of looking for a mortgage. He was generous with his time and operated in a friendly and professional matter. Highly recommend!
5/5
GoogleMost helpful and obliging organisation providing an excellent professional service in all areas
5/5
FacebookAlways very diligent staff and excellent service - especially Dougal the mortgage broker
5/5
FacebookI’ve just sold my property with Pacitti Jones and the process has been a dream from start to finish. All the team are extremely quick to answer all communications and have kept us informed every step of the way. Hazel Clark the solicitor helping us out has been excellent, super friendly and very knowledgeable. Would highly recommend to anyone!
1/5
TrustpilotTerrible letting service
Terrible letting service, judged before even met on a property for let, and sadly 1 of many doing so, seems if you retire early through health reasons is not good enough for them! I have a Diploma, theyve never heard the phrase" never judge a book by its cover" !
2/5
TrustpilotSlow and unresponsive to emails
Slow and unresponsive to emails. Basically holding up the whole house selling process and leaving our buyers wondering what was going on. Would not recommend.
5/5
GoogleUsed PJ to sell my flat. The service was efficient and I was kept up to date with what was happening. Very good service - I would recommend them.
5/5
GoogleVery helpful and pleasant talking me through everything I need to do.
5/5
FacebookJust reviewed my mortgage needs with Dougal, and signed up to a new fixed rate deal. Dougal explains things very clearly and helps you consider the pros and cons of potential options. Straightforward and friendly service, highly recommended!
5/5
FacebookProfessional, friendly, efficient.From my own experience they have been impressively quick finding, vetting and moving good tenants into properties. Thereafter the properties are well managed the team are quick to raise and diligently pursue the resolution of maintenance issues.
5/5
FacebookI’ve used PJ a number of times for buying and selling property and they have always provided a great service. Onpreeya in the Byres Rd branch was a great help, professional and efficient throughout and helped to sell the property really quickly!
5/5
FacebookI recieved excellent customer service from Pacitti Jones - they made the process for a first time buyer extremely simple and stress free. The staff were great to deal with! I would highly recommend!
5/5
TrustpilotGreat Letting Agency
I ahve used a number of letting agencies over the years and would say that Paciti Jones (Stirling) is the best one by far. Small firm, personal attention and attention to details. I really recommend them
5/5
GoogleWe are really happy for the service get from Lenzie office. Staffs are so helpful and consistently support through whole process of selling our property. We get all the feedbacks from the viewers. They help us maintain our house very well. …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Pacitti Jones's Lenzie office has 139 reviews across three platforms: 16 on Google, 42 on Facebook, 81 on Trustpilot (across the whole business).
Pacitti Jones Lenzie is rated 4.4 out of 5 across all 139 reviews, and 4.6 out of 5 on Google from 16 reviews.
Pacitti Jones Lenzie, 96 Kirkintilloch Road, Lenzie, G66 4LQ.
