Pacitti Jones Lenzie reviews

★★★★★ 5/5

Trustpilot

Superb service from Pacitti Jones

Superb service from Pacitti Jones. Made the entire daunting process of selling my property smooth and seemless. Both Chris & Holly were professional, friendly, and responsive. Highly recommend.

Greg · 8 May 2026

★★★★★ 5/5

Trustpilot

Pacittijones gave outstanding service

Pacittijones gave realistic advice about salability and pricing that helped us secure a higher price than we had expected for our property. Their sales team were the most determined and proactive I have ever worked with on a sale and definitely speeded the whole process up. They were a pleasure to do business with from start to finish!

Mrs · 4 September 2026

★★★★★ 5/5

Trustpilot

Shona and her team were amazing

Shona and her team were amazing, they went the extra mile, could not have been more helpful. they kept me informed at all stages of the sale.

Yvonne · 7 May 2026

★★★★★ 1/5

Trustpilot

Very unethical

Beyond disappointed with Pacitti Jones as I was a long term tenant in a west end property when I became able to look to buy. Three times I asked separate agents to ask the landlord if they would be interested in selling to open a discussion as I would love to buy the property. Eventually found one locally to buy rather than continuing to pay rent. However not long after I left, the property was sold (off market to a property developer) and now ‘developed’ and upgraded, for sale and at an over inflated price. There is definitely internal conflicts of interest with this company. Unethical goings on are obvious and are not so subtle where profit supersedes tennents/purchasers circumstances.

Ann · 5 October 2024

★★★★★ 1/5

Trustpilot

Incorrect legal documents provided and weeks later the incorrect lease is still being emailed daily to me for signing despite me having later signed a corrected version of the lease

I would stronly advise against using this company. I have used them twice over the past few years and on BOTH occasions there were errors in the lease which had to be corrected - e.g. incorrect bank details for payment of the rent due to not asking where rent should be paid into. This was revelaed when I received the incorrect leases for electronic signing, and they had to be corrected. Weeks later they are STILL sending me DAILY copies of the incorrect lease for electronic signing, despite me calling them 4 separate times to get them to stop sending these. It has been impossible to get them to cancel this. I would not be happy to use a company with such a lax attitude to ensuring legal documents are correct and incorrect documents are not repeatedly sent out with a request for signing.

Debbie · 13 March 2026

★★★★★ 5/5

Trustpilot

Shona - Dennistoun Branch Manager

Shona - Branch Manager at Dennistoun - recently acted as selling agent for me. I was very impressed by her friendly, polite manner and proactive approach in securing a sale. Shona and all her colleagues were always very quick to respond to queries, and Shona herself kept me notified at all stages. I very much appreciate the assistance throughout the process, and the result they achieved for me.

Mark · 4 June 2026

★★★★★ 5/5

Trustpilot

Fabulous team to sell your property

This team is amazing from start to finish! The full team is so nice and helpful and nothing is too much. They are supportive and give unbias information to help you make decisions about your property. They keep you up to date about your property eve though they have a client portal which gives the same information which I feel gives a better around experience. I would definitely request their support in the future and cannot recommend them highly enough to anyone else wanting to sell their property, the team are fantastic!

Stephanie · 13 February 2026

★★★★★ 5/5

Trustpilot

Shona was very helpful at pushing my…

Shona was very helpful at pushing my flat sale when the paralegals couldn't really be bothered

Michael · 6 June 2026

★★★★★ 1/5

Trustpilot

Fatal mistake using this firm to sell my flat

I made a fatal mistake contracting Pacitti Jones to sell my flat in 2025. Not only did I get few viewings, all but one of the punters were completely unsuitable for the property and only one had even taken the steps necessary to sell their own properties i.e they were just wasting my time. The agents themselves were only interested in a quick sale and didn't give a fig about how much I lost in the transaction. To top it off, the office manager is just about the snootiest 'professional' I have ever had to deal with. Unsavoury.

Advocate · 23 January 2026

★★★★★ 5/5

Facebook

Massive thanks to Dougal for his mortgage advice. Our property sale & purchase was significantly delayed due to COVID and buyers withdrawing and he was helpful and patient throughout the whole process, which involved multiple changes to mortgage requirements. He was cognizant of my existing mortgage terms and saved me money by avoiding an increase in interest rate along the way. Delighted to finally be in our new house safe in the knowledge that we have the best mortgage for our needs. Thanks also to the rest of the team especially Martin who did our conveyancing with great care and patience, Jan and Katie. We got there in the end!!

Carol · 17 February 2021

★★★★★ 5/5

Trustpilot

Bernadette was extremely helpful and…

Bernadette was extremely helpful and efficient. Her communication with me was faultless and I knew were we where at every step.

Brian · 27 March 2026

★★★★★ 5/5

Trustpilot

Used Pacitti-Jones twice

This is the second time in 2 years we used the services of Pacitti-Jones in Burnside, they are so professional and are really on the ball when it came to selling both my parents house then my sisters flat..we had a great experience once again and selling a property can be stressful but the staff guided us through the process ..thanks guys x

Marie · 28 April 2026

★★★★★ 5/5

Trustpilot

Exceptional Service

Exceptional service from Pacitti Jones at Burnside branch especially Helen and Nicholas , who were both efficient and helpful throughout our recent house sale .

Christine · 7 February 2026

★★★★★ 1/5

Trustpilot

POOR ESTATE AGENT

Recently spoke to Lynn from the Burnside office. What an obnoxious woman. This place has gone right downhill since they sold it.

Mr · 21 February 2026

★★★★★ 5/5

Facebook

Pacitti Jones marketed my flat and represented me in both the sale and purchase of my new property. I found all the staff to be polite and helpful, and particularly the legal team who communicated clearly throughout, without being patronising despite it being my first time selling & buying, and us encountering some issues along the way. I'd especially like to thank Debbie Corrigan, Kirsty Docherty, Sophie Robertson & Katie Chalmers who were all brilliant.

Hannah · 8 June 2020

★★★★★ 5/5

Trustpilot

Excellent service

We had an excellent experience from our very first meeting through to the completion of our house sale. The team was professional, friendly, and kept us informed every step of the way with regular updates. Their advice was honest, knowledgeable, and helped us achieve a great outcome.

Lesley · 16 July 2026

★★★★★ 5/5

Trustpilot

This is the second time I have used…

This is the second time I have used Pacitti Jones to sell my property. From the outset, their service is highly professional, friendly and true to their stated values. Shout outs to Craig, Laura, Carly and Bernadette for their guidance. This also included liaison with 3rd parties for arranging home report and photographs promptly and accurately. I would not hesitate to recommend.

Martine · 27 March 2026

★★★★★ 5/5

Trustpilot

Professionalism and Dedication Beyond Expectations!

As first-time buyers at a property auction, we were unfamiliar with the process. Our previous solicitor was unable to proceed as the auction purchase had not been discussed in advance, and the timeframe was extremely short. We were therefore very relieved when the team at Pacitti Jones agreed to take on our case and committed to completing the transaction within the required deadline.

Robina · 24 February 2026

★★★★★ 5/5

Trustpilot

10/10

Really great experience from the team at Pacitti Jones Dennistoun. From our first meeting with Paul, to Shona keeping us updated every step of the way, to a really quick and posiive sale - I can't speak highly enough of the whole team. 10/10 would recommend to anyone thinking of selling their property.

Keith · 21 April 2026

★★★★★ 5/5

Trustpilot

Outstanding Service from Start to Finish, Highly Recommend!

It was a wonderful experience buying a house through Pacitti Jones. As a first-time buyer, I was not familiar with the house-buying process and had many questions and concerns along the way. However, the team provided clear guidance and proper knowledge at every stage, which made the entire journey much easier and less stressful.

Kalpesh · 13 March 2026

★★★★★ 5/5

Facebook

Dougal was absolutely fantastic with helping us to find a mortgage, particularly during these uncertain times. Dougal helped me with my previous mortgage too and I always recommend him to everyone I know. He is very knowledgeable and his communication is great even although I know how busy he is. Thanks again Dougal don’t know what we would have done without your help.

Catriona · 13 July 2020

★★★★★ 5/5

Facebook

Dougal has been fantastic helping me and my partner as first time buyers. We both deal with being self employed which has proven to be a challenge getting on the property ladder but Dougal got us through each step and we are so pleased to finally become homeowners. With great communication, customer care and professionalism we would highly recommend Pacitti Jones.

Danika · 13 August 2020

★★★★★ 5/5

Facebook

Dougal was recommended by a friend and we could not recommend him highly enough! As first time buyers, the process was daunting but Dougal made everything very clear from the beginning. He gave honest advice throughout and his communication was fantastic. He was proactive, often one step ahead of other parties in collecting all information prior to it being requested, to speed up the process. The service was professional and efficient and we will definitely return to Dougal for any future mortgage advice. Thanks again for all your help purchasing our first home!

Hayley · 11 October 2022

★★★★★ 1/5

Trustpilot

Tried to search/buy twice no joy at all.

Tried to view a property in Thornwood was informed they could not get in touch with the owner and they were going to get back to me 3 weeks ago.Went to view a second flat over in Kinning Park asked for home report and factors fee’s then the fun began The phone call person I spoke to did not have a clue about the flat except that it could not be viewed until Monday 17:15 due to tenants moving out. Next call I was informed that the fee’s were £100 a month I did think this was expensive ( we pay less in the west end ) was informed it was that to pay off a previous bill ? There is a retention / dispute about repairs needing done but was told it was minimal asked if it was minimal why was there a dispute ? Got back saying around £800 per property. Drive 2 hours to go see the flat ( was told to be punctual ) so turned up early there were a couple there to view it as well. They said it was not for them, I liked the flat had a good look, happy days, got home my wife had received an email at 15:30 to say it was going to a closing date on Friday, next day they called me, I said I liked the flat,they informed me about the Friday closing date. I asked why they told me they had received a call late Monday evening by the vendor to go for a Friday closing date. When I pointed out that we received an email at 15:30 same day they waffled away some story. Totally unprofessional on two occasions they wasted 5 hours of my time. Totally raging. Never Again.

Derek · 25 May 2022