Every review we hold for the Leighton Buzzard office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotLeaks, damp, mould
Currently sat in a property owned and rented out by the Stopsley branch, with water pouring in to an already damp and mouldy living room. Constant leaks, damp and mould issues every month that I have lived here. Owner harrassed me by phone to the extent I have had to insist on written correspondence. When I report further leaks and water pouring in, soaking the carpet, walls, curtains & my furniture, the owner simply tells me -"if you are so unhappy I am happy for you to break the contract and move out at the end of the month to end all of this." I think any tenant paying almost £1000 a month for a property riddled with leaks and issues would be unhappy. Especially when said tenant has a 5 month old baby who is continuously getting sick from the cold and damp. The latest leak was reported in February. We are now in April and the repairs have still not been carried out & rather than deal with it, I am pushed to end the tenancy early despite me being on maternity leave & pay. Incredibly disappointed and exhausted by the treatment and lack of care received. Would not reccomend renting a property from this branch, especially if the owner - Neil McGregor is also the landlord.
Yasemin · 12 April 2023
★★★★★ 5/5
GoogleA huge thank you to Michella at Urban & Rural, who was approachable, helpful and knowledgeable. Looked after us throughout the buying and selling process. Would recommend 100%.
Must also mention Katie who was superb at the viewings.
Gillian · 16 April 2022
★★★★★ 5/5
GoogleGreat communication throughout the process and always positive and friendly. Thanks team, you all helped at different times and made moving house a lot easier and hassle free!
Casper · 12 April 2024
Agent replied · 14 June 2024
Thank you Casper
★★★★★ 2/5
TrustpilotExperience of a tenant with Urban & Rural
As a tenant we found Urban & Rural to be no more than a post box to the landlord of the property.When we vacated the property Urban & Rural had lost our initial conditions survey and itinerary, a sign of a business without any of kind process.The service we received felt more like a messaging service from our landlord than a business with any kind of procedure for managing tenant landlord relationships.Our tenancy ended 11 weeks to the day of writing, Urban & Rural to date have not been able to manage the return of our deposit payment.Unfortunately tenants do not have a choice in who manages the property they rent. With Urban & Rural just ensure you’re expectations in terms of support with even minor challenges are not to high.
Paul · 6 May 2022
★★★★★ 5/5
TrustpilotGreat service
Great service. Steven and Jonathan were fast at responding to us with all the questions we had along the way. Our house buying process went very smoothly. Steven kept me informed along the way and put us at ease.
Kabol · 7 February 2021
★★★★★ 5/5
GoogleWe signed with Urban & Rural for the sale of our house in Wing, and we want to share a top review of them. We have moved a lot between us, and have had some good and some really bad experiences with previous agents.
Urban & Rural provided an excellent service.
They tailored the service to our needs, for instance I have no interest in looking through the marketing data, and was happy with the service. They respected this and kept that kind of communication to a minimum.
With many estate agents you have to wait for a call back from the person you are aligned with. This can be time consuming, and frustrating.
Urban & Rural use a model where communication is spot on. They created a Whatsapp Group, which did two great things. It meant that you weren't just aligned with one member of the team. They all knew who you were and could see the sale journey, and we got to know them all. It also meant that someone always answered us really promptly. Where we both have busy lives it was perfect. At times I was working away from home and my partner and I even added comments back and forth to each other within that chat to allow the Team to move on actions immediately. It made the whole process much more efficient and limited interruptions for us during our working day.
We actually had a problem where our first purchase fell through, and the Team at U&R did everything they could to stop that side failing by reaching out to the other agent. Selling property can be really stressful and having that proactive support from your agent is really essential.
To the whole Team at Leighton Buzzard - thank you so much once again for everything you did and how hard you worked for us. You are a great example of how house selling should be managed.
Tina · 16 April 2022
★★★★★ 5/5
GoogleBrad and Katie were really nice people to deal with and were very good at keeping us updated as to what was happening. Their suggestions about how we could better present our property were very much appreciated!
Tim · 15 June 2020
★★★★★ 1/5
TrustpilotBedford branch
Bedford branch. Awful. Just, awful. I hope every time I have contact with a new estate agent that the experience will be positive, but no. Urban and Rural Bedford. Shameful business. They have little to no interest in the properties they’re trying to sell, their admin is diabolical, and they have directly caused us heartache following an offer being accepted on a property, only to then come back and make out like it hadn’t been (it had been, they outright lied) and ask for more money on behalf of the sellers as they had a better offer (after accepting ours) ... Really? The level of communication is appalling, there are no values, just blind selling. Unprofessional. Will never view a house with these people again on principal. There are some good estate agents around but they’re few and far between. Urban and Rural Bedford are the worst I’ve come across so far.
Customer · 6 August 2021
★★★★★ 5/5
GoogleAbsolute professionals. They took a friendly but also highly motivated approach to selling my property. Constant updates and analytics were provided as well as as a WhatsApp group which made communicating and booking viewings a breeze. A weekly call to discuss progress were provided.
The property was extremely well represented in its online advertisement with great pictures, an accurate floorplan and a detailed narrative. During the selling process they have were incredibly helpful in pushing the sale along and with chasing progress along its various stages. The entire Urban and Rural team worked tirelessly to secure a buyer and provide assistance during selling.
My special thanks goes in particular to Samantha, especially during the closing stages of the sale and Amanda as well for being such a positive force throughout the process.
Thanks again everyone at U&R!
M · 15 June 2021
★★★★★ 1/5
TrustpilotRefused to show propertys
During phone call hinted many times they did not want to show me property’s. This was down to the fact on a previous viewing we offered 6% less than the asking price which is within reason as there was a lot of work that needed to be done on the property we saw.
Yuri · 16 February 2024
★★★★★ 5/5
GoogleWe used Urban and Rural to sell our house and only have good things to say about them! Our house sold in 48hrs!
They are very helpful, professional and friendly team. They're happy to help with any questions. We liked the WhatsApp group they set up for us which made it easy to ask anything at any time of day or night.
We'd happily recommend these guys to anyone who wants to sell their property!,PositiveResponsiveness, Quality, Professionalism, Value
Julie · 26 August 2021
★★★★★ 5/5
GoogleFinally moved in to our first home thanks to Michella at the Leighton Buzzard branch. We're very happy with her service and our new home.
George · 16 April 2022
★★★★★ 5/5
TrustpilotOutstanding
Absolutely amazing guys🥳🥳
David · 28 November 2025
★★★★★ 5/5
GoogleExcellent service, quick to respond and willing to go the extra mile in the selling process.
Mihail · 16 April 2024
Agent replied · 14 June 2024
Thank you Mihail, we all hope you and the family are doing well.
★★★★★ 5/5
GoogleWe put our property on the market and within a week the sale was agreed. The team at Urban & Rural were consummate professionals from start to finish and worked to ensure our every need was adequately met. We have dealt with 5 different estate agents during our time in Leighton Buzzard and Urban & Rural comfortably top the list in every category.
James · 16 April 2023
★★★★★ 1/5
TrustpilotJohnathan Blake the owner
Johnathan Blake the owner, marketed a property that was already sold to speed up the previous sale, he re marketed the property. This is without informing us of the situation. After being kept in the dark and wasting £700 on Legal fees he called to say the the property had sold and contracts had been exchanged without being given the fair right to deal in the situation and keeping all parties informed. Avoid at all costs as this is a very under handed company and quite prepared for you the customer to loose money at their own gain. Be careful and hold on to your wallet.
Bargaincrunch · 20 October 2020
★★★★★ 5/5
TrustpilotFirst class service from Barton Le Clay Branch
From our very first meeting with Mark from the Barton Le Clay branch of Urban and Rural it was clear that we were dealing with a true professional. He arrived at the first meeting with a pack of information to help us place a value on the property. The photos were of a very high standard and Mark actually returned much later in the day to get an outside shot in better light. A buyer was found almost immediately. At every stage we were kept fully informed as to how things were progressing and phone calls/ emails were always responded to within an hour or so. I really cannot praise Mark and Debbie enough for the way they handled the sale of mum's bungalow. THANK YOU!!
Paul · 18 October 2020
★★★★★ 5/5
GoogleThe best real estate agent we’ve worked with. Actually, the only agent where we felt we were given no rush time when viewing properties. Any other agents were very quick to get rid of us. You can pick up on that energy when dealing with people. Urban and Rural is different. They are genuinely interested in finding you the right property. Also, they are very responsive and professional in all aspects.PositiveResponsiveness, Quality, Professionalism, Value
Aron · 15 June 2021
★★★★★ 5/5
GoogleWe recently purchased our house through Urban & Rural. The whole process was made much less stressful by the fact we could easily contact Darren and Michella who would look into updates and get back to us promptly. Even after the move, we still had no issues contacting them for any slight issues we had regarding the property contents.
Charlotte · 16 April 2023
★★★★★ 5/5
GoogleProfessional, friendly service with wealth of knowledge. Couldn't be happier with them! Michella was a pleasure to deal with.
Jamie · 16 April 2022
★★★★★ 5/5
GoogleI have used recently sold my property through them. Ali and his team were utterly professional and always very helpful. Excellent and very friendly service. I would definitely use them again!
Petra · 16 June 2018
★★★★★ 1/5
TrustpilotThe very worst
The very worst. Disinterested and uninformed people trying their very best to flog product to anyone who’ll bite. ‘Admin mistakes’ lead to offers being accepted, only not really: surprise we want 5k more. I can only imagine this kind of lying, deceitful, dishonest, criminally minded dung comes from the very top. Do not market your property with Urban and Rural.Do not attempt to buy a property from Urban and Rural.
Stefan · 6 August 2021
★★★★★ 5/5
TrustpilotSpecial mention for the URBAN & RURAL…
Special mention for the URBAN & RURAL estate agent
Arnie · 18 July 2025
★★★★★ 5/5
TrustpilotMark Dumbrell (Director
Mark Dumbrell (Director, Barton le Clay branch MK45 4SD) and Debbie Bulteel (Residential Sales, Barton le Clay branch MK45 4SD) are some of the best in the business. Mark’s communication from the initial house viewing through to completion was exemplary; he is a consummate professional who is highly knowledgeable. We always felt informed and comfortable when approaching the team for updates of any kind. Thank you Urban and Rural Barton le Clay!
Aabid · 7 February 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
