Urban and Rural Property Services Leighton Buzzard reviews

★★★★★ 5/5

Google

All the team at Urban and Rural in Leighton Buzzard were professional, pleasant and friendly from start to finish! They were contactable very easily and transparent with fees and processes. The team took fantastic pictures and made a brochure very quickly- our house was on the market within hours! And we got an offer in approx a month! Although our circumstances changed and we were unable to go ahead with the sale the team were more than pleasant and able to give us advice about next steps and contacted our buyer in a professional manner. They were more than understanding and we would definitely recommend them to anyone in the area! I have told many people that I couldn’t fault them and that’s true! They provided statistics and figures of viewings online and sales trends and they rang prospective buyers to arrange viewings or speak to them about our house, they were active estate agents who have worked very hard. Many thanks for making a stressful time extremely easy and many thanks for being a reassuring and professional team! :)

BrownE · 16 June 2019

★★★★★ 1/5

Facebook

Absolutely Unreliable, Avoid at All Costs! We have had a deeply frustrating and awful experience with this estate agent. Our house sale fell through just two weeks before our proposed move date due to their failure to properly qualify the buyer at the bottom of the chain. We were led to believe they were cash buyers and investors, only to discover the day before our planned exchange that they were not able to proceed and lacked the necessary funds. What’s worse, the agents have been unresponsive and evasive throughout this process, showing a complete lack of professionalism and urgency in resolving the issue. It’s clear they do not prioritise their clients' interests. I strongly advise anyone considering their services to look elsewhere. The stress and disappointment caused by this agency are simply not worth it.

Emily · 1 November 2024

★★★★★ 5/5

Google

We had our home valued by Andrew and although we decided not to sell, we still feel that we received a lot of information and knowledge about the current market and our options. Andrew kept in contact and offered a lot of great insight. Very friendly and if we do ever choose to sell, we would feel very comfortable instructing Urban and Rural to manage this for us.

Rachel · 16 April 2022

★★★★★ 5/5

Google

Very pleased with the service my wife and I received in selling our house. Valuation was spot-on, communication fantastic throughout with staff who are all consciencious and profesional in what they do. Impressed with the safety considerations made in light of COVID-19; and their commitment and passion for securing quality sales, which showed! Both in achieving the asking price, but also in finding us a great, chain free buyer. Would highly recommend 👍

Peter · 15 June 2021

★★★★★ 5/5

Google

After trying to sell for almost a year my partner and I decided to try urban and rural estate agents. They have been excellent throughout especially Kelvin and Katie. Plenty of viewings took place and carried out in a professional manner. We felt supported and staff were always at hand helping us along the way . I will be recommending urban and rural to friends and family.PositiveResponsiveness, Quality, Professionalism, Value

Cheryl · 15 June 2021

★★★★★ 2/5

Trustpilot

Initial contact, but after offer made strike 1

My son viewed a house on the market with U&R. We had some pf the usual estate agent upping the value of the home “we have a similar one on the market ‘up the road’for xyz” (So not in the same area then?:) thing.

Simon · 8 November 2025

★★★★★ 5/5

Google

All the team at Urban and Rural are professional, pleasant, flexible and very helpful. The communication with them was very easy.They set up WhatsApp group chat to keep us updated. Brad took amazing pictures of our property and put our house in the market the same day! Thank you Katie and Neil for your help! Special thank you to Brad for helping us sold our house at the good price! Excellent job!

Aggie · 15 June 2020

★★★★★ 5/5

Google

Friendly and relaxed. Very knowledgeable and quick to reply to questions and queries. Brad was a delight to work with and went the extra mile to smooth the whole process. Many thanks, highly recommended.

Martin · 29 May 2024

★★★★★ 5/5

Trustpilot

Fantastic advice and customer service .

What a great estate agent Urban & Rural is and what a team at the Leagrave /Dunstable branch .I would like to shout out all the team I had conversations with but Caroline stood out with her knowledge and helpfulness .Dan you have a fantastic team.Well done !!!

Dave · 29 August 2025

★★★★★ 5/5

Google

Purchased a property from Urban and Rural over 10years ago and found them to be very helpful, particularly David Russell. Equally so when getting our house valued and appraised recently, again with David

Emma · 29 May 2024

★★★★★ 1/5

Trustpilot

DO NOT USE - Offer accepted on house, got gazumped!!

Had an offer accepted on a house and the property was taken off the market. We even got an email from the estate agent to confirm the offer had been accepted. 3 days later we get a call to state a higher offer had been tabled and that the venders had accepted it ..... would we like to make a further offer? (basically asking us to get into a bidding war!) Do not use these agents, they have no morals for a few quid extra.

Consumer · 10 June 2024

★★★★★ 5/5

Google

Darren is fantastic, both professional and personable. Would definitely recommend and wouldn’t use anyone else! Thank you for your help & support, we look forward to working with you again in the future.

Emily · 17 May 2024

★★★★★ 5/5

Google

Purchased a property from Urban and Rural over 10years ago and found them to be very helpful, particularly David Russell. Equally so when getting our house valued and appraised recently, again with David

Emma · 15 May 2024

★★★★★ 5/5

Google

We used Urban & Rural to sell our house after a sale with another agent fell through. Brad made calls on the first day we went back on the market and had an offer on that very first day!!! I can’t speak highly enough of them as a firm. They use an absolutely fantastic sales progressor called Amanda who got our sale through in lightening speed. Absolutely FANTASTIC!!

David · 15 June 2020

★★★★★ 5/5

Trustpilot

I had an all round fantastic service…

I had an all round fantastic service from Pete @ Urban and Rural in Leagrave. From putting an offer in until completion was about 2.5 months and he helped me with everything along the way. Polite, friendly and always happy to help, I couldn't have asked for a better service. Thanks Pete!

Scott · 1 August 2022

★★★★★ 5/5

Google

Michella Sorgente has been brilliant in finding suitable tenants for my flats over the last year. Her communication is first class always giving feedback after each viewing. Post letting she has gone the extra mile to sort any issues arising. In summary a highly talented and motivated lady who I highly recommend.

Chris · 16 April 2022

★★★★★ 2/5

Trustpilot

Bedford branch

Bedford branch, what an unprofessional experience.

Mardi · 3 June 2026

★★★★★ 5/5

Google

Excellent service, can’t recommend them enough. They sold our house twice in 2 weeks. David and his team went above and beyond to help us move once we had found our new house to move on to. I would use them again without a thought and certainly recommend their services to friends, family... anyone.PositiveQuality, Professionalism

M0nkeys · 15 June 2021

★★★★★ 5/5

Google

Darren, Dave and the team were superb in the process of both sale and purchase. It was seamless transaction with constant updates, any issues or queries were dealt with swiftly, couldn’t ask more of an estate agent, excellent value for money. I would highly recommend using Urban and Rural.

Jack · 16 April 2022

★★★★★ 5/5

Google

Urban and rural have been fantastic throughout the entire process for me, the team are all friendly and happy to help. A special credit to sam who has gone over and above for me to move my chain along, and has very much kept me up to date and pulled the line for me. Will definitely be using them again for any future move

Luke · 28 July 2024

★★★★★ 5/5

Google

Thank you to Lesley & team for their help and professionalism throughout the buying process! Would highly recommend!

Zac · 17 May 2024

★★★★★ 5/5

Google

Really enjoyed watching the YouTube videos during my search for a place in Leighton buzzard. Your videos (and bloopers) are criminally underrated! I think I’ll continue to keep watching even after I’ve bought 😂 …

Charlie · 12 April 2024

★★★★★ 5/5

Trustpilot

Urban & General - Give them a go

This review is long overdue, nearly about a year ago, so not good on me, so sorry to Rural and General.

Jasbir · 21 November 2025

★★★★★ 1/5

Trustpilot

Salesmen lie, have no experience and are extremely unskilled

Avoid these liars, they’re out to exploit vulnerability and are not a well performing agency. Uncompetitive fees compared to competitors and 21 week contract so you’re stuck for almost half a year with these poor performers.A quick summary would be as follows, detailed summary afterwards:- they claimed a £325k property was worth £370k which was a lie to get my retiring parents business. They had other properties similar to theirs on the market for far less so it was a lie and not a mistake. - within days they told my parents it was massively overpriced and they wanted it reduced by a huge amount, but my parents were locked in with these liars already.- the agents showing people round were like school kids, dim and unprofessional. Didn’t have any tricks of the trade, instead just turned up without keys etc because they can’t even do tasks that basic. Also parking in the property’s parking spot so the viewers had to park down the street which is just bizarrely poor. - the owner is one of the most boring and unprofessional people you’ll ever talk to. Dread talking to him as the call will last 20 minutes and his mono-tonal voice will just drone on and on about irrelevant waffle. - don’t expect any feedback whatsoever from viewings like you’d expect, you’ll have to chase it to get it.- don’t expect your viewings to be people that actually want to see your property, you’ll be #8 on the list of #15 properties their London buyer wants to see in a couple of hours. Extremely low quality leads. - don’t expect quality photos or descriptions, other agents have been extremely critical about how the property was marketed and have confirmed the valuation is a common lie tactic used by cowboys who can’t get business organically.- don’t expect any guidance on how to market the property, as you can see from their listings they have very little skill in this department.Be extremely sceptical of their positive reviews which mostly come from new accounts and are a hallmark of a business that enjoys fantasising and reviewing themselves to hide the clearly genuine reviews. As usual the reviews from genuine accounts with lots of activity are the most damning.They lied to my parents through their teeth to get their business and then tied them into an extremely long contract of 21 weeks - yes, nearly half a year stuck with them. Within a few days of marketing it was clear these agents are liars as they had similar properties advertised at around £20-30,000 less. Sure enough within a week they called my parents and said it was massively overpriced. They either lied or they’re incompetent at valuation, I’m certain is the former.When it became clear that this property wasn’t going to sell instantly the agents lost interest and left my parents stuck in a contract with this inept agency, pushing their retirement plans back by at least half a year. The viewings they did achieve were not for the property, rather the agent ushering people through the door when viewing nearby properties, clearly employing the tactic of “if we get them a viewer a week they’ll be quiet”.The owner/lead agent/whatever he wants to call himself has the personal skills of a brick, with everyone regretting his calls because he chats for ages and ages just waffling pure rubbish. It’s clear the man has no interpersonal skills and by extension is likely a very poor salesman, you shouldn’t have to dread a call from these people and clear 15 minutes in your diary in which you’ll essentially be none the wiser (just half deaf) once you put the phone down.Coming to the end of the contract my parents were totally ignored by the agent and haven’t received any acknowledgement of the end, it’s clear this agent is very bitter, unprofessional and child-like which would make sense given the description of him.Do not use this agent if you want a serious, professional and reliable service - the other agents that have since been round are shocked at how poor they’ve been, they’ve been critical of everything from the poor quality of the photos, description, viewing and of course the initial valuation which was just a lie to get business.

AndrewG · 29 April 2023