Every review we hold for the Leighton Buzzard office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGary and the team at Possible were extremely knowledgeable and provided information on the market, surrounding area and additional services. This has been gained from wide experience. They are extremely friendly and you feel as though nothing is too much trouble. All communication was easy and as little or much as suits your preference. We have no hesitation in recommending Possible.
Margaret · 17 August 2024
Agent replied · 17 August 2026
Hi, Margaret. Your feedback is highly appreciated. Thank you for the review!
★★★★★ 5/5
GoogleFrom start to finish, Laura, Gary, Niamh and Becky were super helpful. They set up a group chat and all information was there and any questions answered quickly. Their ability to measure the market is uncanny, my house was offered within 4 days. I will be forever grateful to them for their hard work and professionalism. I would absolutely recommend them to anyone. Thanks again
Jenny · 17 August 2025
★★★★★ 5/5
GoogleThomas has been of great help from us first entering M&M to house hunt and then to the day where we picked up the keys. Thomas has been helpful, professional and always gone the extra mile to accommodate us. 10/10 service
Katie · 17 May 2025
Agent replied · 17 May 2026
Hello Katie, we are really thankful for your feedback of our lettings team and in particular Tom. We hope you enjoy your new home. M&M LB.
★★★★★ 5/5
GoogleThe best estate agency in Perth by far. Gary and his team were exceptionally helpful at every single stage of interaction. What’s most impressive is that they managed to sell our house in 6.5 days.
They even offer a WhatsApp group to schedule viewings and discuss viewing feedback.
If you’re looking for an estate agent, look no further.
Highly recommended
Jon · 17 August 2024
Agent replied · 17 August 2026
Thanks Jon! Hope you guys are loving life down under. Thank you so much for all your kind words and support you have shown us. It was such a beauitful home to sell and one we will miss, thanks again!
★★★★★ 5/5
GoogleGreat service, kept me updated throughout the whole process, my house was sold very quickly. Thanks to a great team that go over and above.
Many thanks
David Black
David · 17 September 2025
Agent replied · 17 August 2026
Hi, David. Thank you so much for leaving us a stellar review!
★★★★★ 5/5
GoogleWe approached three Estate Agents in Perth, and from these chose Possible as the best fit for the sale of our property. Despite a downturn in the market, Possible gave what proved to be the most accurate valuation, and quickly matched our property to a number of suitable buyers: we soon had two offers, and were able to move quickly to closing. Throughout the process we were kept informed of progress, and were given what proved to be sound advice. In all respects Possible met or exceeded expectations, presenting and selling our property effectively, and we would have no hesitation in choosing them again.
Jake · 17 August 2025
Agent replied · 17 August 2026
Hi, Jake. We are thrilled to learn that you had a positive experience with us!
★★★★★ 5/5
GoogleThe 2nd time I've gone to the team to help me sell a property. Kept me in the loop almost daily and with good humour. They kept me calm when it didn't sell within the first 20 minutes of being listed. Couldn't recommend them enough. I personally hope I don't need.to use their services again but if I have to sell- they'll be the only place I'd call.
Sam · 12 August 2026
★★★★★ 5/5
GoogleThe team at Possible made our house selling experience so straightforward. Everything was explained clearly to us and communication was brilliant. The process from start to finish was very efficient and we could not be happier with our experience. Would definitely recommend.
Isla · 17 February 2026
★★★★★ 1/5
GoogleWe moved out of a rental earlier this year,
They told us the bath is supposed to have a loose panel and never fixed it (it was rusty and unhinged). They never made the flow of the shower better, it flowed like someone was drooling out of it and the water was never EVER hot and they never replaced the shower seal (it was disgusting). My condolences to anyone who is moving into that 2nd floor flat.
The heating never got hot, it made us very sick in the winter months, when I was in hospital for an illness I recovered faster not being in the frigid flat than I did inside it.
We were given a near 300 pound cleaning fee when we left, as we did not clean to a 'professional' standard. We were told that the lights needed replacing even though they blew Everytime you turn them on. It took them a week to fix a toilet without a flush making us use the loo elsewhere, they told us if the electric heaters don't work and if it was the previous tenants fault we are to pay for the damages... Like???
The washing machine was mouldy from the previous tenant and as above if it was the prior tenants fault, it is now ours. So I had to clean it... Not very professional I say.
They also took MONTHS to fix our broken window, going from quote to quote it was horrible when there was a heatwave.
When we moved out they threatened us with incoming tenants to pay the cleaning fee ASAP. I don't understand why that is my issue if I had left the property a month prior.
They were courteous when we began renting and cruel when we decided to leave. Threatening us with fees to cancel our tenancy even with notice. Towards the end prospective tenants came in when they wanted with only a call a few days before - no text so if you forgot that's tough.
I would ask anyone renting to read the small print as they never helped us understand what we were getting into.
Sandra · 14 July 2025
Agent replied · 14 April 2026
Dear Sandra K,
Thank you for your review, of which all feedback is acknowledged and investigated where needed.
It is of course disappointing to see the 1-star review and will outline my response below.
Having overviewed your tenancy file, I can see that your review has been triggered by the end of tenancy checkout process, as all maintenance issues that you have included in your review were raised and dealt with during your tenancy, with no complaints having been made by you at those times.
For clarity, maintenance issues can’t always be resolved instantly unfortunately. We must follow a process of referring to a landlord, gaining instruction and then instructing a contractor.
The checkout process is carried out against your original inventory and schedule of condition, for fairness & accuracy. Along with the photos that accompanied that inventory.
Photos from the end of your tenancy, which you were provided with also, show the requirement for cleaning due to the condition in which you returned the property, this was vastly different to how you provided the property.
The cost for the cleaning required was sourced from professional companies who attended the property in person to provide an accurate quote.
You were advised that the landlord had a new tenant lined up, and that the cleaning work required will need to be done by a certain date, whether you agreed to it or wished to dispute this via the TDS scheme, to prevent the landlord having to delay or possibly lose the incoming tenant. This would have then given the landlord grounds to seek compensation from you due to the new tenancy not starting. This was not a threat but us being completely transparent with you regarding the situation and what could have occurred.
All viewings are arranged with tenants by phone call or email, and we do not access properties without permission.
I strongly refute your claims that we are cruel or threatening in anyway. We carry out over 200 checkouts each year which are all carried out fairly & correctly with the original inventory and photos. Had the property been left by you in line with your inventory & schedule of condition then there wouldn’t have been any need for cleaning to take place, but unfortunately this was not the case.
All tenants are provided with a tenant’s guide, tenancy agreement and inventory at the start of their tenancy, this outlines what is required from them throughout the tenancy and at the end.
As stated above, it is disappointing to see that you felt the need to leave a 1-star review, as I do not believe that this justified based on the overall management of your tenancy but born out of your own frustration in relation to how you returned the property and being held responsible for this. Which was the right process to follow and would be the same for any tenancy checkout.
I wish you all the best for the future.
For clarity, this response also acts as a response to the review left by CombatWaffle, as this refers to the same tenancy.
★★★★★ 5/5
GoogleWe recently used Michael from M&M properties Leighton Buzzard and his service was impeccable. Michael is very professional, helpful and went above and beyond to provide a seamless house purchase experience for us. Thank you very much.
Charlotte · 17 May 2025
Agent replied · 22 January 2025
Hello Charlotte, thank you for your kind words relating our sales team when purchasing a property via ourselves. we hope your new home has served you well so far! M&M LB.
★★★★★ 1/5
GoogleWe have rented for the last 15+ years in 3 different countries and M&M Properties are by far the worst estate agent we have ever dealt with. They refuse to give you a long term lease, not only do they refuse long leases they don’t even tell …
Richard · 17 April 2026
Agent replied · 14 April 2026
Dear Richard,
Thank you for your review. I’m sorry to learn that your experience with M&M … More
★★★★★ 5/5
GoogleWe’ve had a few viewings with Ollie and he is always on time and polite. He considers what we are looking for and gives information and space to think. As a trainee he has great potential and I hope we will find our dream home through him.
Andrew · 23 April 2026
Agent replied · 7 May 2026
Hello Andrew, thank you for your review. We are pleased to see that Oliver is working hard on your search and hope it pays off soon! M&M LB.
★★★★★ 5/5
GoogleFast, friendly and attentive staff especially Vincent who has been amazing with my wife and I moving into our first home.
Richard · 10 October 2025
Agent replied · 14 April 2026
Hello Richard, thank you for your kind words, we hope you enjoy your new home! M&M LB.
★★★★★ 5/5
GoogleGary and the team were super efficient and worked really hard on my behalf to ensure the best outcome on my property sale. Fantastic job!!
Murray · 17 August 2025
Agent replied · 17 August 2026
Hi, Murray. Your feedback is highly appreciated. Thank you for the review!
★★★★★ 5/5
GoogleThe entire team at M&Ms were great from start to finish. They say moving house is one of the most stressful things you can do and M&Ms made it as easy for us as they could. Regular contact with updates and always responding to our messages we were really pleased and would recommend to anyone.
Sam · 16 September 2026
★★★★★ 1/5
GoogleIn recent years I’ve been through cancer and a divorce and have had to enter into an IVA as a result.
I made several enquiries to this company as I am now in remission and earning £55k per year with a guarantor who earns £70k per year.
I made an enquiry to this letting company for a property that was well within my budget only to be called by a member of staff to be told that because I wouldn’t pass their credit checks there is no point in applying for any more properties.
Social credit scoring is already with us people and you should be very wary of companies that refuse to use discretion and common sense because it WILL affect you very soon.
The individual who called me was very sympathetic and actually very nice, but the lack of empathy and compassion from this company and private landlords in general is absolutely disgusting.
Garry · 17 May 2025
Agent replied · 24 October 2024
Dear Mr Sullivan,
We note your review of our company, and we regret you felt the need to review our local business is such a way. A business that has been in Leighton Buzzard since 1986 and one of the very few remaining independent small companies.
Unfortunately, given the severely high demand for properties in this area and generally across the UK property market, landlords are extremely cautious on which applications are progressed and those that are not. Sadly ,we find ourselves in an era where landlords are leaving the sector, and the result is less properties to let. The majority of Landlords are now covered by rent guarantee and legal protection insurance which does require the tenant to pass through the referencing process, ensuring that a landlords insurance remains valid and they are protected. We as a company also uphold the most stringent referencing criteria and due to the lack of supply this high standard has increased as supply decreases.
We understand the frustration you are experiencing with trying to find a rental property and sympathise with this, unfortunately you won’t be the only prospective tenant in a situation where an IVA (Involuntary financial agreement) is restricting them. With an outstanding IVA, it is a failure of the referencing process which does mean that unfortunately very few of our clients would be able to accept an application from yourself as it leaves them unprotected with their insurance. A guarantor does not necessarily mean you will pass the reference checks either, as factors surrounding your IVA like how much it’s for, when it began and how long it has left to run will have an effect.
I was pleased to see that you mention our colleague was very sympathetic which is great to hear, as we do not like turning away applicants, but we must be as clear and transparent as possible with the processes involved with letting a property. The last thing we would want to do is offer false hope or waste anyone’s time. I would also point out that many rental agents and property managers, in this era of low supply and high demand, are processing tenant enquiries by email only. We still believe in the human touch but of course this sometimes means we receive reviews like yours, that’s a shame.
I do feel your email is more aimed at general referencing policies, the UK market and PRS as whole as opposed to just your recent interaction as it sounds as though you are having the same issue elsewhere. Hopefully, you will have success imminently.
As I have mentioned, we regret not being able to help you for the reasons above but wish you well with your search for a rental property.
M&M Properties
★★★★★ 2/5
GoogleA relatively quick and painless experience from setting up a viewing to moving in, responsive staff (thanks Keanu) and very receptive to questions and issues. Made the whole process quite simple.
UPDATE: Upon living in our rental over the last 12 months since initial review was posted, M&M have been generally slow to respond on valid concerns and queries - currently have been waiting almost 8 weeks to a base response past 'we will look into it' since mid December. Disappointed.
Ollie · 6 July 2022
Agent replied · 6 July 2023
UPDATE: Dear Ollie, Thank you for your latest review update and it is regretful to see you feel disappointed. Having investigated the original maintenance issue you reported on the 20th December 2021, it was confirmed with you on that date that the owner would attend to this issue in the New Year, which you were happy with. This was not an urgent issue and all parties agreed this was a reasonable course of action.
As of the 6th January 2022, a further three maintenance issues were reported by you. We are sorry these issues have taken longer to sort out than we would like. We don’t provide the maintenance for your property as your landlord does this himself. Sadly, he has been very unwell, and this has held things up. The items are not category one urgent but nevertheless, both he and us would want them dealt with faster. Thanks for your patience, we realise you would not have written your review had we kept you looped in on developments more frequently, sorry about that and I believe our team are in touch with you now to set some firm dates. In the meantime, if you need me, just shout at chrsitopher.hollins@mandmproperties.co.uk, Thanks Christopher Hollins, Lettings Manager.
M&M Properties
★★★★★ 5/5
GoogleFantastic experience with the Possible team. They took over from another agent and the proactive approach and great communication was evident from the start. Kept me in the loop on everything and were always approachable with any questions. Made selling so much less stressful. Thank you for all your help.
Marcus · 17 February 2026
Agent replied · 17 August 2026
Thank you very much for this, Marcus. We are all so happy that you are finally on the move now and thank you for giving us the chance to help you with the sale. You were always a pleasure to deal with!
★★★★★ 5/5
GoogleExcellent from start to finish. Superb communication and we would recommend Possible to friends
Clair · 17 July 2026
★★★★★ 5/5
GoogleGary, Laura and team were all in fantastic! From start to finish, they were all incredibly personable and efficient - Nothing was too much trouble for them.
We cannot recommend Possible enough. They went above and beyond for us and made the selling process very straightforward.
Thank you all!
Nicola · 17 August 2024
Agent replied · 17 August 2026
Hi, Nicola. We are thrilled to learn that you had a positive experience with us!
★★★★★ 5/5
GooglePeter and Yvonne Scott did an outstanding job selling my property. It wasn’t the easiest house to sell, yet they went above and beyond to find the right buyer at the price I wanted. Even when unexpected challenges arose, they handled everything with professionalism and dedication. Thanks to their hard work, I’m now in my new home, and I couldn’t be more grateful. Thank you, Peter and Yvonne, for your exceptional service!
George · 13 July 2025
Agent replied · 13 July 2026
Thanks so much George for the lovely review. Best wishes to you.
★★★★★ 5/5
GoogleGary and the entire team were always helpful, professional and very good communicators.
Special shout out to all the young ladies in the office who are an asset to the company on so many levels.
I would definitely recommend possible 11/10
Gina · 17 April 2026
Agent replied · 17 August 2026
Thank you so much for this Gina - this is a fantastic review and we all really appreciate the feedback. The team are absolutely the biggest asset we have and delighted to hear your feedback. Take care and thank you for giving us the chance to help you, it really does mean a lot to us - Gary
★★★★★ 4/5
GoogleThomas was always on top of his game and efficient. Any queries were addressed almost immediately on setting up our tenancy. Thanks M&M and more especially to Thomas.
Andrew · 17 May 2025
Agent replied · 22 January 2025
Hello Andrew, thank you for your positive review of our team, we really appreciate it! M&M LB.
★★★★★ 5/5
GoogleTom was very professional and responsive to any questions or queries I had from start to finish. He was quick to respond and made my move seamless.
Collette · 17 May 2025
Agent replied · 17 May 2026
Hello Collette, thanks for giving such great feedback of Tom in our lettings team, we always strive to do the best we can for our clients and customers. Many thanks and all the best, M&M LB.
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