Every review we hold for the Leighton Buzzard office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe're incredibly pleased with the support and service provided by Vincent Forrest. His efforts, communication, and commitment throughout the process of securing our rental property as our family home were outstanding. Vincent was responsive, professional, and always kept us well-informed. The ongoing support has been fast, efficient, and hassle-free. Highly recommend working with Vincent - he made a potentially stressful process feel smooth and manageable. Thank you!
Charlotte · 4 October 2025
Agent replied · 14 April 2026
Hello Charlotte, thank you very much for your 5 star review, we really appreciate your feedback! M&M LB.
★★★★★ 1/5
GoogleOver the past 2 months, I have applied for more that 7 different rental properties through your agency. On every occasion, I have been told that the landlord has not responded, and I have not received any clear decision or meaningful update.
I find this pattern very concerning. I have spent two months waiting without any clear outcome, despite following your application process each time.
As a foreign national, I am becoming concerned that I may not be receiving fair treatment. I would like you to explain how my applications have been handled and confirm that I have not been disadvantaged because of my nationality or any other protected characteristic.
Mihaela · 8 July 2026
Agent replied · 10 July 2026
Dear Mihaela,
Thank you for your review. However, we do not have your name down in relation to any properties you have viewed or applied for? Please reach out to myself on the email below with the information in relation to the properties you are referring too if this is in fact in relation to M&M Properties Lettings Leighton Buzzard and I can investigate this for you. If this review has been posted in error against the wrong company, I would kindly ask you to remove it, as it doesn’t relate to us.
Whilst writing and for clarity, all applications submitted by tenants are presented to a landlord for their decision. Nationality does not disadvantage an application. Tenants of course must pass strict referencing criteria in terms of income, affordability, credit checks, landlord references etc, but these criteria’s are not determined by nationality.
Kind Regards
Chris Hollins
Chris.hollins@mandmproperties.co.uk
★★★★★ 5/5
GooglePossible were very easy to deal with and had our house sold within a week.
They remained in contact throughout the process and we found them to be very professional. We would definitely recommend.
Nathan · 17 June 2026
Agent replied · 17 August 2026
Thank you Nathan! Wishing you all the very best in your brand new home. We really appreciate the kind words.
★★★★★ 5/5
GoogleRecently sold my property with Possible and couldn't fault them. I would highly recommend them to anyone looking to buy or sell. Valuation stage Gary was very transparent and straight talking with fees etc which was why I chose Possible and they did not disappoint. Realistic pricing expectations, clear communication and the whole team seem super lovely people too!
Debbie · 17 August 2025
Agent replied · 17 August 2026
Hi, Debbie. We are thrilled to learn that you had a positive experience with us!
★★★★★ 5/5
GoogleAmazing people, easy to work with.
We bought our first house and Adam Coyle, Oliver Cook and Kate Peplow were easy working with, super helpful and always available to answer all our questions.
Thank you all for everything you’ve done for us.
AB · 15 September 2026
★★★★★ 5/5
GoogleMy experience with M&M has been great. I needed a place quickly and Thalia made it happen for me, massively reducing the timeframe from agreement to move in.
She's been very communicative and a pleasure to deal with throughout.
Ben · 3 October 2026
★★★★★ 1/5
GoogleWe have rented for the last 15+ years in 3 different countries and M&M Properties are by far the worst estate agent we have ever dealt with. They refuse to give you a long term lease, not only do they refuse long leases they don’t even tell you about it until you have paid the holding deposit. They tell you that your offer was accepted even if you offered a long term lease, then turn around and only give you a 12 month lease. They demand the deposit before they even show you a contract, then when you ask for a contract they become rude. They hold the deposit for tenants with the TDS and the TDS clearly says that tenants should not pay the deposit before signing the lease. I quite literally drove to their office to make sure this is a real company and that I wasn’t being scammed before paying the deposit. The lease agreement is heavily in favour of the landlord and when you ask for minor amends or clarification they become difficult. The experience has been exhausting and the most tedious rental I have ever gone through. Slow, unprofessional, rude and arrogant are the only words to describe this agent.
We had the privilege of dealing with Kamran, although I appreciate he is only a trainee, he was extremely unprofessional and quite frankly incompetent. He did not respond to all questions, often I had to follow up to get an update or to get answers. He was rude and arrogant on email, on the phone and in person. In all my years renting I have never dealt with an agent that was this painful to work with.
After moving in it took over a month to get a few very basic maintenance issues sorted, again no responses and we had to follow up whenever we wanted an update.
If anyone is reading this as a potential tenant I would highly recommend you think hard about if you really want the property and if it’s worth all the pain and stress. If you are reading this as a landlord or potential landlord I would recommend you think about whether you want an unprofessional agent like this to manage your property, they will charge you renewal fees because they refuse to give long term leases and I can guarantee that they don’t care about you, the property or what tenants they place.
I hope their property management services are better but having seen some of other reviews here I am very doubtful.
Richard · 9 April 2026
Agent replied · 14 April 2026
Dear Richard,
Thank you for your review. I’m sorry to learn that your experience with M&M Properties did not meet expectations, particularly as we spoke several times during your move-in process when you raised queries and concerns. At the time, I understood that you were satisfied with how these were handled. Nevertheless, I would like to address the points you have raised.
While we acknowledge your experience renting internationally, most UK tenancies are typically agreed on a 12-month basis unless a landlord decides otherwise. We must also consider the upcoming Renters Reform changes, under which tenancies will effectively become periodic from May 2026. This will allow tenants to serve two months’ notice at any time, and landlords to regain possession under prescribed conditions after a set period. While we understand your preference for longer terms, there is no longer a binding framework to guarantee these.
For clarity, a holding deposit is only requested once a landlord agrees in principle to proceed with an application, subject to satisfactory references. At this stage, tenants are informed of key terms including rent, property details, tenancy length, and an estimated move-in timeline.
At the outset of your application, you were provided with confirmation of the process, including referencing, deposit payments, and move-in procedures. This outlined the requirement for the remaining deposit balance upon successful references, confirming commitment to the landlord and enabling us to finalise the move-in date and documentation. If contractual terms are not agreed, the deposit remains fully refundable. Your deposit is also protected under the Tenancy Deposit Scheme (TDS), as required by law.
Your queries regarding clauses in the agreement were addressed at the time and accepted by you. We appreciate that our agreements robustly protect landlords’ positions; however, these clauses are legally tested and also respect tenant rights.
We acknowledge your feedback regarding communication and accept that follow-ups may have been required on occasion. This is constructive feedback we will use to further support and develop our junior team member. While we do not recognise the comments regarding rudeness or arrogance, we are sorry if communication did not meet expectations.
Maintenance issues can arise in any property. The matters you reported were non-emergencies and were handled in line with correct procedures and have now been resolved. We also provide a 24/7 digital maintenance reporting system, allowing tenants to submit issues with photos and videos directly to our team.
Thank you again for your feedback. Since 1986, we have managed properties in Leighton Buzzard and facilitated thousands of successful tenancies. We remain committed to maintaining high UK industry standards, protecting landlords’ interests while ensuring a strong duty of care to our tenants.
Chris Hollins
Branch Manager
★★★★★ 5/5
GoogleWe had a fantastic experience selling our house in Perth with Possible. From day one, Gary and the whole team were friendly, knowledgeable, and super efficient. There was less than a week between the house going on the market and it selling. The whole process was smooth, and we felt well-supported throughout.
We would highly recommend Possible!
Finlay · 17 August 2025
Agent replied · 17 August 2026
Hi, Finlay. Thank you so much for leaving us a stellar review!
★★★★★ 5/5
GoogleFirst class company, everyone was so friendly and helpful. We were kept in the loop on every step of our journey and can’t recommend this company enough. Having moved 11 times, Possible made it so smooth and easy probably the best company we have moved with. Congratulations guys, you’re doing a great job 😀 …
George · 17 August 2025
Agent replied · 17 August 2026
Hi, George. Thank you so much for leaving us a stellar review!
★★★★★ 5/5
GoogleWe have just started renting with m&m and the process has been so smooth and the least stressful thing ever. Everything has been so efficient and smooth sailing and has made our move stress free. Vincent has been a great help from the start as he reply’s quick and can help out with any questions we ask him.
Ben · 14 July 2025
Agent replied · 14 April 2026
Hello Ben, thank you very much for your 5 star review, we really appreciate your feedback! M&M LB.
★★★★★ 5/5
GoogleWe came to Possible after being disappointed with the results we were receiving from another Estate Agents and they were absolutely outstanding from the first interaction I had with Laura. They provided us with regular updates which kept us at ease that they were constantly working to help us get our property sold. Laura provided us with excellent advise along the way to help us get our property sold in the right deal which meant we could move into our new house which we are so grateful for. A huge thanks to Laura, Gary, Becky, Nic, Niamh(and Woody!) for everything.
Aidan · 17 August 2024
Agent replied · 17 August 2026
Hi, Aidan. Thank you so much for leaving us a stellar review!
★★★★★ 5/5
GoogleThe whole Team at Possible was very much “hands on” to make sure that everything happened smoothly with our sale. Gary is 100% committed to delivering a a successful outcome for all concerned and was a calming influence during this stressful period. Their communication throughout the process was excellent and they were always available if we needed them. Their photography, video presentation and marketing of our property was really amazing. We would definitely recommend their services to anyone buying or selling a property.
Jo · 17 August 2024
Agent replied · 17 August 2026
Hi, Jo. Your feedback is highly appreciated. Thank you for the review!
★★★★★ 5/5
GoogleI recently used Possible to sell my first house. Laura, Gary and the rest of the team were professional and helpful throughout the process and answered all my questions promptly.
My house sold within a week of going on the market for well over the asking price so I was delighted with the results.
I can’t fault the communication I received while the house was on the market and found the online viewings portal really helpful.
I’d highly recommend Possible to anyone looking to sell their home.
Thank you for making my house move “Possible”.
Rachael · 17 August 2024
Agent replied · 17 August 2026
Hi, Rachael. Thank you so much for leaving us a stellar review!
★★★★★ 5/5
GoogleWe decided to go with Possible based on recommendations from friends and from speaking with Laura on the phone and meeting with Gary. They both answered all of our questions in a professional, clear and friendly manner, there was no pushy hard sell. The quality of the marketing information for our property near Dundee was exceptional, the photos and drone footage were excellent. The process of organising viewings and advising us when an offer was received was so smooth and handled with consideration. I would happily recommend Possible if you are thinking of selling or buying, the whole team and a delight.
Mairi · 17 August 2024
Agent replied · 17 August 2026
Hi, Mairi. Thank you so much for leaving us a stellar review!
★★★★★ 5/5
GoogleI was looking to rent and was helped by Junior Property Manager Dan. When I say he went above above and beyond for us… I mean it! Any issues or queries we had, he was quick to respond with anything we needed. Customer service was great and we are so inlove with our new home. Would highly recommend M&M properties!!
Bella · 17 May 2025
Agent replied · 17 May 2026
Hello Isabella, we really appreciate your feedback and are so pleased the service Dan offered was what you needed! All the best, M&M LB.
★★★★★ 5/5
Google5 Stars are not enough! ….I cannot praise enough the professionalism of this company and staff. Right from the initial viewing of the property for my 85 year old mother, Hector was so kind and considerate in every aspect. Hector and Kate, were our main contacts and kept us updated every step of the way. Thank Team M&M so much.
Robert · 17 May 2025
Agent replied · 17 May 2026
Hello Robert, thank you for your wonderful review of our sales team. We are really happy you had a great experience and wish you and your mother all the very best. Thank you again, M&M.
★★★★★ 5/5
GoogleOliver was such a lovely estate agent! He answered all the questions we had about property with ease and was able to book us two viewings in one day! So much so that those two viewings gave us the confidence to put in an offer in! What a lovely experience we had :)
BlueSpherox · 30 April 2026
★★★★★ 5/5
GoogleI have rented my house through M&M Properties for the last 7 years.
This time the house needed some work doing. I met with Chris Hollins the day I had recieved some bad news. Chris was amazing he was very understanding. We …
Jacqueline · 8 October 2025
Agent replied · 17 May 2026
Hello Jacqueline, thanks for your very kind review of our lettings team. We are so pleased to see that we have met your needs over the past 7 years and will continue to do so as we manage your home. All the best, M&M LB.
★★★★★ 5/5
GoogleM&M were helpful, friendly and professional throughout the sale of our house. They were easy to get hold of when we had queries and gave good advice on decisions that needed to be made. I would highly recommend Hector, Michael, Kate and the whole team.
Holly · 8 June 2026
★★★★★ 5/5
GoogleAdam was a real pleasure to deal with - professional, quick to respond and friendly throughout. Made the whole process smooth and stress free!
Charlie · 14 March 2026
Agent replied · 14 April 2026
Hello Charlie, thank you for your review. We are pleased to see Adam's service met all your needs! M&M LB.
★★★★★ 5/5
GoogleI was so impressed with the team at M&M, especially Michael. The service was exceptional, always keeping me updated, answering queries quickly liaising with both sets of solicitors on my behalf. They even sold the property in two weeks on …
Sarah · 8 October 2025
Agent replied · 22 January 2025
Hello Sarah, we really appreciate your feedback on your experience as a vendor with our sales team. As a local independent agent we do always strive to give you accurate and knowledgeable advice in order to ensure the best outcome for you! All the best, M&M LB.
★★★★★ 5/5
GoogleExcellent and very efficient Estate agents. Particular thanks to Hector who guided us through our sale which at times was a little troubled. Hector was honest in his guidance and showed much integrity in his actions. Special thanks also to …
Ian · 8 October 2025
Agent replied · 17 May 2026
Hello Ian, we really appreciate your fantastic feedback of our sales team. We are really pleased on the outcome of the sale and glad our team got the result you needed. We hope to see you and the grandchildren coming past for a balloon in the near future! M&M LB.
★★★★★ 5/5
GoogleI highly recommend Peter and Yvonne if you are looking to purchase a property. Peter was an honest and fair estate agent who showed us multiple properties and for each one was open and clear about the pros and cons. We found our dream home and from then on Yvonne handled every query we had with efficiency and reliability. What a team - thank you for making our purchase so smooth and a wonderful experience!
Nicki · 13 July 2024
Agent replied · 13 July 2026
Hi, Nicki. We are thrilled to learn that you had a positive experience with us! Welcome to the village.
★★★★★ 5/5
GoogleI sold my flat through M&M properties a couple of months ago and couldn’t praise them enough! After having very poor experience with 2 other local agents in the Leighton buzzard area, I nearly lost all hope of selling my flat until M&M took on the marketing! They sold my flat very quickly and always found them great to communicate with. I originally purchased the flat through M&M properties and didn’t have the greatest experience but that was 5 years ago, so what a difference this time round made! I would recommend anyone to use M&M when selling a property! Due to my flat being a leasehold, there were quite a few issues with the solicitors and management companies but M&M always kept me informed and helped with any issues/ concerns I had, a very stressful experiance but M&M tried taking as much of that stress away from me which I was so thankful for!
Carina · 1 December 2025
Agent replied · 14 April 2026
Hello Carina, thank you for your brilliant review. We are so pleased that the experience selling with our team met all your need and we are delighted with the outcome! M&M LB.
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